Fin Product Area

I'm creating a custom email template, and want to widen the area where the text appears. I do not see a setting for this.

Hi, everyone! One of my quarterly goals is to benchmark our (Lessonly by Seismic) Help Center by comparing it to instances. I'd like to begin by comparing my efforts to those of other KMs who write articles with Intercom. If you know of outstanding examples that might improve my practice, please suggest them below. Self-nominations are encouraged!

@Hi everyone,  Is there a way to 'tag' an article that only specific users or companies can see it? If not, how would you suggest creating a step-by-step guide going live for new customers first, then rolling out to existing customers? Basically we need one article for existing customers and one for new.

Sorry for my bad english.​▼​QuestionIf we change the URL (Domain), do we have to create new Intercom account and connect it to new URL (Domain)?Is there anyway, that we can get inquiries to same account (right now account) ?If there's way, how to set it up?​▼Background​My company has 2 services and right now those services' URL(Domain) is same.■ Example　└ Database URL : https://app.service.com/database　└ CRM URL : https://app.service.com/crm​We are thinking to change the URL (Domain) of Database. Like, https://db.company.co.jp.​Now we are using one intercom account for Database and CRM, so we can have inquiries to Inbox. Our customer's using both services, so we don't want to separate the inbox.

I'm not seeing an option to re-use a field in a custom report. i.e. if I use the 'conversation' tag field in a custom report, I cannot use that field again in the report. my use case is if I want to find ticket containing multiple tags, I cant do it. anyone else run into this? having the capability to use 'and' and 'or' operators is something basic that any reporting system should have, I think - unless I'm missing something totally!

How can we get a report to show resource volumes of staff as trying to measure productivity

Does it cost money to use multiple workspaces in Intercom?

I've set the Audience and it contains nearly 1,800 users. I set it live 5 days ago, yet no product tours have been delivered. Any thoughts?

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

This would be an example of the json for it. [ { "name": "test1", "company_id": "12312"}, { "name": "test2", "company_id": "12313"} ]

Hello, I want to create a tour to show a post to our users.However, there's only "insert image" and "embed video" options. So, I cannot add buttons or choose reaction type like we do in outbound posts. Is this intentional? I like that tours can be tested easily and triggered programmatically in our code. Apart from the full functionalities, what other benefits does outbound post have over product tour post? Thanks in advance!

Hey, We're using messages to point users proactively to individual Youtube videos embedded in the messages. Is there any way to track if people actually use them?

I've paid for the Intercom subscription, but the membership hasn't renewed this month. It's been 2 days. My Live Chat support system at m.aisensy.com has completely collapsed. The Intercom team hasn't responded to my query. What's the solution?

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

Currently our application pushes events to users as they occur. I would like to automatically add a specific tag to the user when some exact event happens. Is it possible to do it from Intercom settings?

The new checklist feature seems pretty cool; and we look forward to using it with our customers. But we would like to make it interactive; we would like customers to be able to respond to a question or add comments. Is this possible..? How would we do this..?

When will smart suggestions (articles) be made available for NON-English articles? We operate mainly in Spanish.

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

I have several people data fields or attribute the bot asks for to qualify a lead. This can be name, birthdate, phone number, etc. When a user inputs their information on the bot, the data is not showing up in intercom and I can't see it on my end. Why is this happening?? Pls help!!

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this? 

We have some processes or flows that happen within a pop up in our app. This makes it difficult to target how a tour gets triggered to start.

I have the below rule set up, we send this Survey out 1x a week, so there is a chance that they get the email for giving us an 8, if they then give us a 1, and then a 9/10 - will this add them back into matching the rules "again"? Or does it remember the first time this user matched the audience and ignore any future ones?I don't want this email to go out multiple times, just the first time it matches, but the scores tend to go up and down and I am worried this will remove then re-add them to being a match.I hope this makes sense! haha.  Thank you!!

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.