Fin Product Area

Here are some screenshots of what I am doing. As you can see, the text that I want to pass from the bot to the operator is not working. Any ideas on how I can resolve this issue?Thank you,Dave

Can we create a report for companies that will churn? For example, if they have 10 active users and none of them are logging in, can I see that? Is it possible to create a report that shows companies that have users who have not viewed certain pages?

I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM.  The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom. See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical Can anyone help me?

I would like to move an existing product tour to another work space inside Intercom. Is it possible?

I set the segment who receives thisI created the postbut I still get an error I have URL contains 'dashboard' and they are on the page for 3 seconds and I can't get the tour to launch?

Hello, community. Is it possible to set up an article in which data in the spreadsheet will change dynamically? For example from MetaBase source or google spreadsheet

Hello guys. I hope you're all right. I created a basic flow for testing and specified my email to check the result, but the flow, even in live, does not run.I'm not sure if I did something wrong, but could someone please help me? Thanks in advance :D

The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?

Hi, everyone! I'm just getting started with Google Analytics <> Help Center. As such, I don't quite know what to do with all the data that's beginning to flow in. If you've been analyzing GA data, kindly share your insights with me. What have you discovered as a consequence of the integration? How has your article writing/publishing/organizing changed? In short, what are some best practices for making use of this data? I am, of course, aware of this how-to article, but I'd love to have some field reports for honest-to-goodness Intercom admins, especially those who've found this integration to be useful. Thanks in advance! 😊

Hello, I was just wondering if there's a way to download macro data from over 30 days ago and if so, how? I am trying to download the data from up to 6 months ago to compile some data for work and I can only do in the past 30 days.Thank you for any info

Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?    

Is there a way that with a customer-message the URL is sent of the page the user is on? With this URL we can track on which document the user currently is in our application (the URL serves us as a document-ID).

How do I design a Product Tour when my website has dynamic fields?

Anyone know if Intercom has plans to add a Product Tour Menu feature to their messenger? The idea would be that customers could access a library of all product tours directly from within the messenger. Thanks!

Wondering how others do email reporting? Are there any good free downloadable templates? Are there integrations to automate the data transfer to the report? Any help would be appreciated!

We are trying to use intercom for a cross-platform Desktop & Mobile app. Unfortunately, Intercom does not support desktop apps. Therefore, we'd like to link to the help center instead. When we link to the help center, we'd like to be able to identify the user. Two questions: Is it possible to link to the help center, passing two query parameters for the User ID & User Hash, so the Messenger can securely identify the user?Is it possible to pass a query parameter of some kind to open the messenger right away?

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

Hi i want to query the customer on a location and match that location to a series of follow ups based on the location (city, State, or zip). How can i accomplish this?

As far as I understand google indexing only works when I have cname record in my dns registrar. But in this case I cannot provision tls certificate for my cname record except case when I am using Cloudflare. So the option is only to use Cloudflare, please correct me if I am wrong?

To protect client privacy I can't really send in a screen recording of this happening. In my position, I only leave notes for our front-end representatives. For the past couple of months, in the new version of the inbox, I've found that when I'm typing up a note and a chat enters the teammate's queue I'm taken out of that note. ie I'm typing a note > new chat comes into the teammate's queue > I'm now either typing in the new chat, or I'm not focused on the text field and typing is just triggering hotkeys making prompts appear for adding canned responses etc. Can this be looked into? There have been instances where I've been leaving an internal note and right when I press cmd + enter a new chat comes into the teammate's queue and now an internal note is sent as a chat message to the client.

 My question is: Does this mean that this product tour will be seen by the users once every 10 days or longer, and it will only be seen up to 3 times unless they complete the tour? If they snooze the tour or close it immediately, does that count as one of the three viewing times? Thanks in advance,

Hi, I have a product tour that should launch from:  When I visit the page with the product tour id, I get a bunch of errors and the tour will not load? 

I'm receiving an event that I use as a trigger for certain Custom Bots. When the bot is triggered I want to set the value of a conversation data attribute automatically based on a metadata field of the triggering event. So far I've only found the option to use event metadata as part of the bot content or to ask for user input for the attribute, but no option to use the metadata directly as a value for the data attribute. Is there any way of configuring this in Intercom?

I found with dynamic content how to change the text according to the right criteria (language) but I can't change the text on buttons, dynamic content seems to only be available for the subject of the email and the text blocs. Is there another way than to duplicate the email, and have 2 different emails to send ?  Thank you !

I tried ​contact support team of Intercom 3 times, but no reply yet.