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Japanese translation is incorrect for the below red rectangle area. It goes “２時間にオンラインに戻ります” but it should be “２時間後にオンラインに戻ります”.  

Just talked with Intercom staff through chat and got feedback that seems odd to me.Feedback was that there is no way to delete / archive a conversation.   You can either delete a user (not what we want to do here) or use API to delete the conversation.This seems like the most basic of functionality that is missing.  How are others getting around this?Only thing we can think of now is to add a conversation data element called “Deleted” and set that every time we close something we want to delete.  But to close, we have 5 different required fields--so those all have to have a “Deleted” option in them.  Then every report needs to ignore those.   This seems like a lot of extra steps to workaround a basic function being missing.

When I use the “admin” identity to call the api [/conversations/{id}/reply], the wrong response result is always returned to me: 404 Resource Not Found. But when I call it as “user”, it works fine.

Is there a way to set an incoming email to specific addresses, into specific tickets?for example, if the customer sends an email to our billing@example.com email, to automatically turn it into a billing ticket, but if they send an email to support@example.com, it'll automatically turn into a support ticket?As opposed to a normal conversation?​For example, when user send email to billing@...com, intercom can automate reply and automate mark this request to ticket on intercom like this picture below​ 

Hi Guys,Need someone’s advise on the best practices to implement this sort of workflow.Lets assume that there is only 3 parties involved in this “workflow”.  Parties Email Address Comments Client client@gmail.com Client doesn’t email directly. He “requests a quote” using our website and then automated email is sent to our sales AND  BCC’ed to an outside contractor. So we do have a full control of how the email is sent.  Sales Agent sales@mycompany.com Our Sales Agent (Has full access to Intercom) Outside Contractor tech@gmail.com  Third Party Tech (Has NO access to Intercom)   Price Quote Requesed on the website .Automated Email Sent (via wordpress, not intercom): From: sales@mycompany.comTo: sales@mycompany.comReply-to: client@gmail.com BCC:  tech@gmail.com  <PRODUCT SPECS>Our sales doesn’t respond to the email and patiently wait for contractor to reply to us with a quote.   Outside Contractor’s Email Reply: From: tech@gmail.comTo: sales@mycompany.com < YO

Is it possible to turn off the email notifications in the in-app conversations? Let's say that I need to turn off all the replies in the email from a chat conversation. Or maybe it's possible to configure when the email notification will be sent?

Hello, Here is how our support currently operates: Conversations are routed to the appropriate team inbox, and teammates “pick up” the conversations as they come in. The team inbox is set to manually assign and we use the setting that auto-assigns a conversations to the teammate who sends a reply.When a teammate closes the conversation, it remains in their individual closed inbox. We would like any closed conversations to appear in the teams closed inbox instead. Is there a way to configure this? 

Are there any 3rd party solutions available to integrate Intercom and KakaoTalk?

Can I merge the ticket from the same user? 

I have two different tickets that are basically on the same issue and I wanted to merge both of them into one. Is the feature developed or will it be developed soon?  It's an important feature for us. Thanks

Hi. Is there a tag I can add to my template to show a link to view the current email in the browser?Ideally it would just output URL.

Hi there,  We are interested in defining a customer complaint form which users can search for in the help centre. Does anyone know if we can do this using OOTB functionality?Thanks, Rob

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Hello,I would like to know if it is feasible to initialize conversation attributes when using the javascript SDK.I'm working on integrating the Intercom JavaScript SDK into an e-commerce platform. Our goal is to embed the Intercom messenger on the order confirmation page, so customers can inquire about their recent purchase without re-entering their order ID.We have tried to initialize custom parameters usingIntercom(‘update’, {...})However, this seems to only have an effect for People Attributes and not Conversation Attributes. We need to pass the order ID into the conversation context, as our support flow heavily relies on this information. Since a customer may have multiple orders, setting the order ID as a People attribute isn't a viable solution.Are there methods within the Intercom SDK to initialize conversation attributes directly, or a workaround that could suit this use case? We're open to alternative approaches if there's a more effective way to achieve this user experience.

Hey everyone, In order to make intercom customer tickets interact with one of our workflows we need to have each ticket with a UUID - I don’t mean the ticket ID that we can check in the URL, I need exactly a 36-digit UUID for this to work. I have created the ticket_id field in every ticket, but now I can’t find a way to populate it automatically when a UUID once the ticket is created. Any idea how to do this?Thanks in advance!PN

we are currently facing a challenge. our customer base are car dealerships.users typically call from the general dealership phone line. there could be several users calling from the same general dealership phone line.when the general dealership phone line is tied to multiple users, we can't identify which unique user is calling.in our testing, we called 3 times and 2/3 of the time were identified as User A and 1/3 was identified as User Bhow can we solve for this?

Hi Intercom team,I have some concerns:How can I change the content of auto reply email. because when I set up it just showed to customer like this picture below:How can I filter type of email can be converted to ticket because all of email even spam emails are converted to ticket. email I set up in forwarding email on Intercom just a alias email so how can I filter only that alias email can receive and convert to ticket  I’m looking forward to your reply!

Hello, my customers ask to our support questions through two ways : our website and our platform.We actually have an autotag which identifies the user source when the conversations opens. I want to change it, but i can’t find this workflow / path anywhere on Intercom.Can you enlighten me ?

Is it possible to import existing HelpScout tickets/conversations into Intercom?

I don’t see a way to link related conversations, but I’m sure there’s a workaround that I’m missing. The use case is: two related customers reach out independently about the same instance of an issue. I guess I could use a tracker ticket that’s specific to that instance of the issue, but since a conversation can only be linked to one tracker ticket at a time, that means that the conversations then can’t be linked to a ticket that describes the overall issue (and all customer instances).

I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

Unable to send replies, add notes or contact your Chat support. Please connect with me on my registered email ASAP. 

Is anybody reach the support, or is there any official statemen by intercom about ETA?

We have been without chat for more than an hour to be able to answer our customers. Does anyone know when this will be resolved?