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Intercom's blazingly fast next-gen Inbox

  • 743 Topics
  • 2,015 Replies
743 Topics
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Yuval BitonNew Participant
asked in Inbox
Why can't I add more attributes to my Intercom?

Whenever I try to add a new attribute, I get a red warning stating, "Items with duplicate labels cannot coexist in the same list." Though I understand the message, I'm certain there are no duplicates. Has anyone else faced this issue and can offer advice? Thanks! 

613
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Gerardo Rodriguez
Gerardo RodriguezNew Participant
asked in Inbox
Has anyone been able to find a workaround for conversation data hierarchy?

I’m surprised this hasn’t come up more often when browsing the community-  This was asked over on:  How are Support Leaders exporting or extrapolating important customer data points in order to provide better insight to the rest of the organization about what Support Teams are talking with users about?  For example:If I have a conversation data point called Category with a list of relevant things about our product, I would like to create a Sub-Category conversation data point that allows me to break this done.  This feature has existed for almost a decade in Salesforce. 

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aykut.aydin
Employee
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Rakefet IfrachNew Participant
asked in Inbox
Disable opening conversations on iOS while keeping campaigns

Is there a way in the iOS SDK to disable opening a conversations while keeping the ability to send campaigns?Specifically when user taps on campaign we wouldn’t want them to be able to start a conversation from it

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Vaughn AbadNew Participant
asked in Inbox
Hard Close the moment we close a conversation

Hello We want to hard close conversation the moment it was closed.We don’t want closed conversation to keep on reopening within 24 hours(min we can set)  

561
Jacob Cox
Intercom Team
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Richard WestNew Participant
asked in Inbox
tracker ticket emails

I can create a tracker ticket and link user raised conversations. Can add a note that I can then copy down to all linked conversations.How could I add a comment on the tracker (parent) that actually creates that same note as an email in all the linked conversations?  

1333
mateusz.leszkiewicz
Intercom Team
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Ryan SchefkeNew Participant
asked in Inbox
Creating ticket/conversation from within Slack

Hello Intercom community. We use Slack as our communication hub and have many sales, product, and onboarding team members using Slack. Most of our support team uses Intercom though. What is the best practice for us to take a conversation from Slack and turn it into an Intercom ticket/chat? We want to have our sales/product/onboarding teams create an issue from within Slack and support can work on the issue from within Intercom then follow up and close it. Ideally support would do that in Intercom and updates would be sent to Slack. We found this 3rd party solution, but we'd prefer not to have to spend any more money or install more software: https://clearfeed.ai/pricing#Integrations

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mateusz.leszkiewicz
Intercom Team
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Jamie M12Active User
asked in Inbox
Anyone else noticing recent page views data missing ?

Over the last couple of weeks, some of my teams are reporting that the Recent Page Views data is missing from certain leads and visitors These all seem to be from visitors using Chrome... wondering if anyone else has noticed this, and wether its a new update to Chrome that prevents tracking ?

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Dave PutkaNew Participant
asked in Inbox
Can't get reliable desktop notifications

I'm having a real issue relying on chat notifications for my support team. We have all the settings correct in Intercom and Windows to receive desktop notifications but random times it stops working, and chat will go unanswered for too long. Our team does not keep their inbox on screen all the time due to other tasks they have to perform. Any suggestions on how we can get more reliable and more noticeable notifications that will allow us to keep a first response time within a minute?

2861
bernice
Expert User ✨
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Steve SenezNew Participant
asked in Inbox
Is there a way to find the ID of a data attribute without using the API?

Just what the title says: Is there a way to find the ID of a data attribute without using the API?

181
Larissa Alberti
Intercom Team
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Lina AreklewNew Participant
asked in Inbox
Opting in

I am trying to created a button in an email and link to the subscription opt in page. Used the link + used ID, but when testing I still end up with technical difficulties page. When checking the unsubscribe link in old email it works fine. Suggestions?

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Jacob Cox
Intercom Team
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Lisa B13New Participant
asked in Inbox
Can I set up away mode for my teammates when they are OOO?

Can I set up away mode for my teammates when they are OOO?

1463
C
Employee
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c.greeneNew Participant
asked in Inbox
Searching for an office SIP intercom solution

Hello, I’ve been tasked with finding an intercom solution for a medium sized office building. Ideally what I need it to do is have two intercoms on both sides of a locked door be able to communicate with each other, as well as paging a phone group using our PBX system when no one is available at the door. Some of the products I’ve found are the Fanvil i10/i10V/i10D mini intercom systems, but I’m not sure if it’s possible to make two of those communicate with each other. I have no experience in this realm so any advice or suggestions are sincerely appreciated. Thank you very much

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Intercom Team
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Ibrahim ZohrobNew Participant
asked in Inbox
Intercom support SLAs?

How long does it take to get a response from Intercom support typically? I reached out to the chat bot with an urgent issue, and it said someone would look at it within a day. It’s been over 24 hours now with 0 response. The chat tells me, helpfully, that my message is “Not seen yet.”  Is there some other way I’m supposed to get support? 

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Intercom Team
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Steve SenezNew Participant
asked in Inbox
How do you find the ticket type ID?

Hi, Is there a way to find the ticket type ID from the Intercom platform? I.e. not needing to use the API? I need this ticket type ID to trigger the showTicket method. I’m still quite new to the platform so apologies if I have my terminology incorrect. 

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Jacob Cox
Intercom Team
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Superr.New Participant
asked in Inbox
Implementing Proactive Support in Flutter with Intercom: Tracking User Time on Pages

I am currently developing a Flutter-based application and have integrated Intercom to provide customer support. Our team has encountered a specific requirement where we need to offer proactive assistance to users who spend more than a minute on a particular page, potentially indicating they are facing difficulties. We identified Intercom's proactive support feature as a solution, but it requires setting up a time delay based on user navigation routes.However, we are facing challenges in implementing this within the Flutter environment. Our initial attempts involved using events to track user time on pages, but this method hasn't yielded the desired results.I am reaching out to the community for insights or suggestions on how to effectively implement this feature in Flutter. Is there a way to track the current page a user is on, along with the duration of their stay on that page, using Intercom's features or any alternative methods? Any guidance or advice on this matter would be greatly

11621
Jacob Cox
Intercom Team
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John ONew Participant
asked in Inbox
Email forwarding doesn't work for certain users. Could an email header (X BeenThere) be the culprit?

Google Bard suggests that the presence of “X BeenThere” header, even though it’s deprecated, signals to email systems that the message is looped. Is there an effective way to tell Intercom to ignore this header and allow email through?

1121
Jacob Cox
Intercom Team
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David AdamNew Participant
asked in Inbox
Anyone using auto language translation here in intercom ?

i’m thinking to have DeepL translation feature in intercom  just like livechat platfrom offer API for it  intercom has it ? 

8315
mateusz.leszkiewicz
Intercom Team
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Yuval BitonNew Participant
asked in Inbox
Tracking Post-Onboarding Client Conversations in Intercom

Hello Intercom Community,I'm looking for insights or suggestions on how to effectively track conversations with clients who have just completed their onboarding. We use HubSpot for onboarding, and it's synced with Intercom. When onboarding is done, the status in HubSpot is updated to "done", and the end date is set.Our challenge is finding a way to filter and view these specific clients conversations in Intercom. This data is crucial for us as we're developing a new onboarding flow and need to establish baseline KPIs.Does anyone have experience or tips on how to achieve this within Intercom, or perhaps through a workaround? Any advice or examples of how you might be tracking similar data would be greatly appreciated.Thanks in advance!

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mateusz.leszkiewicz
Intercom Team
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EmmaNew Participant
asked in Inbox
How do I disable read receipts in the Messenger?

Upon reviewing all customer tickets, I noticed that customers can detect when we've seen or read their messages. Is there a way to disable this notification?Thank you for any help you can provide.

3651
mateusz.leszkiewicz
Intercom Team
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Leo LiuNew Participant
asked in Inbox
The header is missing in messenger window when mobile app back to foreground

iOS 17react-native@0.72.6;@intercom/intercom-react-native@5.3.1 The issue is:Open intercom conversation window and keep it open Then move app into background (not kill) Reopen mobile app in foreground Will see the header (back / close button) is gone in intercom chat window + previous messages are all gone as well  

791
bernice
Expert User ✨
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Gwendolyn Reede-LijdingNew Participant
asked in Inbox
e-mail auto replay exclude company addresses

Hi,I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails.  Greeting, Gwendolyn   

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bernice
Expert User ✨
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gytjs29New Participant
asked in Inbox
Unidentified users attributes and conversations doesn't get automatically transferred over

Before user log in to my app```await Intercom.loginUnidentifiedUser();await Intercom.presentMessageComposer(`I can’t login blah blah`);```After user log in to my app```if (Platform.OS === ‘ios’) {  yield Intercom.setUserHash(user.intercom_user_hash_ios) } else {  yield Intercom.setUserHash(user.intercom_user_hash_android);}yield Intercom.loginUserWithUserAttributes({ userId: user.id });```When I implemented with `setUserHash` about the end of 2023, it was transferring info without problem but now it does not transfer anymore, when the user log in to my app, the unidentified account stays with the user. Any idea why it is happening?

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Intercom Team
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ChelseaAZNew Participant
asked in Inbox
Searching Fin's Content

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

1131
sean.reid
Employee
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Akhilesh JNew Participant
asked in Inbox
Refresh Inbox app

For the inbox canvas app:-1) Initialize is called when user chat window is opened by the teammate or when the teammate refreshes the intercom page2) submit is called when there is a interaction on the canvas app.Question :-1) Can I call initialize/submit on the inbox canvas app whenever a user replies to the conversation.2) Is there an API which I can call to refresh the inbox app

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Simal YilmazNew Participant
asked in Inbox
Mystery Flow - Need help

Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow. Who can I contact to get help with this?

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Employee
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