Inbox | Community
Skip to main content

Inbox

Intercom's blazingly fast next-gen Inbox

  • 743 Topics
  • 2,015 Replies
743 Topics
M
Mike HNew Participant
asked in Inbox
Can I integrate Trustpilot with Intercom?

Has anyone integrated Trustpilot reviews with intercom i.e. we'd like the reviews to b fed straight in to the intercom inbox?

5731
B
Employee
D
David P13New Participant
asked in Inbox
Im looking for a way to get the inbox view when i click a lead/user.

 We offer phonesupport and when a customer is calling in i would love to have the same view in order to use for example quicklinks and see the lead/user in the same way as i do when they are chatting or emailing with us. How is this possible?

320
Eric Fitz
Employee
E
Erika DNew Participant
asked in Inbox
Missing Inbound Support Email in Inbox: A client emailed our support email address and the message did NOT make it into our Inbox! How can this be?

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

3910
T
Z
Zarina ZNew Participant
asked in Inbox
Can I group my Saved Replies into folders?

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

170
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Does Intercom have any ticketing workflows?

How can I help my team get as much context on a conversation as possible before it’s assigned to them?

290
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I group conversations by attribute or tag?

Can I view certain kinds of conversations, grouped together, in real time in the Inbox?

130
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I prioritise a reply to an auto message based on keywords?

Can I mark a reply to an auto message as priority automatically if a customer’s reply contains certain keywords?

280
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I reassign replies to auto messages based on keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

1260
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I prioritise a conversation based on keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

430
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I auto reassign a conversation based on keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

210
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I prioritise conversations that have been waiting for a reply?

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

320
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I auto reassign a conversation that hasn't received a reply?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

770
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I tag a conversation that's been waiting for a reply?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

220
Eric Fitz
Employee
I
Inter C12New Participant
posted in Inbox
Can I get reports emailed to me automatically?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

3000
Eric Fitz
Employee
I
Inter C12New Participant
asked in Inbox
How can I tag a conversation?

How do I add a tag to a conversation? I can’t find the option.

3780
T
T
Super User ✨
TithoSuper User ✨
posted in Inbox
Live Reporting

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

730
Eric Fitz
Employee
I
Inter C12New Participant
asked in Inbox
How can I automatically assign new conversations?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

2270
Eric Fitz
Employee
I
Inter C12New Participant
asked in Inbox
How can I get notified of new conversations?

How can I know when new conversations come in from my customers?

471
Eric Fitz
Employee
Ask a question
Terms & Conditions