Intercom Product Area

Hello! I am testing on an iPhone 8 simulator in Xcode running iOS 16 – trying to get ready for the new release. I notice that now on the customer side, the last character or word is cut off, either sending or receiving – on the customer service side it looks normal. Everything works as expected on iOS 15. See screenshots below. I didn't see any other tickets open about this and nothing came up with a google search. Any ideas as to how to fix this? Thanks very much! Customer view:CS view:

Emails are coming in separate from their original conversations. Is this how the customer is replying to conversation? What could be causing this?

Hi,​following the custom action guide, I tried to do an outbound HTTP call with a POST request. In the request body I added the corresponding JSON (according to the description in the UI wizard: "Specify the body of your request in JSON format. You can use the selector ({...}) to pass Intercom attribute values in your request body.") like this: { "ownerEmail": "ash-ketchum@example.com", "pet":"Pikachu" } ​When retrieving the call in my application, I see the following HTTP request coming in:​POST /my-endpoint HTTP/1.1 Host: myserver.com User-Agent: Faraday v0.17.3 Content-Length: 66 Accept: */* Accept-Encoding: gzip,deflate Content-Type: application/x-www-form-urlencoded

I want to export all of my articles from the Help Center, how can I do that?

I would like to allow agents on our end to evaluate each conversation and use this data as a part of the lead/user scoring.  Could the community please advise what would be the optimal way to do so

So a few minutes is too short, an hour is too long, and dynamic could set false expectations. Is there a way to set it so it always says (preferably only during office hours) "We’ll reply as soon as we can"

Hi! I'm using Articles for the first time to re-vamp our company's Help Center. Can someone point me in the right direction of any helpful "Articles" guides or courses? Also, any best practices while building a Help Center within Articles? Thank you!

I got an error when trying to download a *.csv file, but when I went through the unsupported file list (https://www.intercom.com/help/en/articles/3074152-accessing-unsupported-attachment-file-types *.csv doesn't seem to be one of them. This kind of files are very usual in our day-to-day, so it's important for us to solve this issue.

See screenshots.

Its so weird. Im trying to create an email with headers and footers but upon saving, the header and footer just goes away

I just wanted to know how chats are merged for a particular account in Intercom. So if i have the same user coming to inbox second time , i should be able to see his/her previous conversations also

https://www.intercom.com/help/en/articles/6274919-can-i-use-all-the-same-features-in-the-next-gen-inbox

Do your customers ever seem to stop receiving your messages mid conversation?

With surveys turned ON, is there a way - rule / tag / specific macro / or ? to turn off survey responses for a specific conversation where a specific macro is used?For comparison, in Zendesk you can tag a macro as 'Do Not Survey' so its automated no surveys go out.

When our customers are live chatting with us, they are not able to interact with our software correctly. If they need to click on a feature/option that is hidden behind the chat window, they must close out of the chat completely, interact with our software, then come back into the chat. This is a clunky experience for the user. Especially when we are asking them to interact with the software as part of the live chat.

Is there any way we can work around the limitations that the article has? We have some pretty long articles, with several sections, and we can't manage them with such restricted tools. Maybe there's a way we can make it work?

We have multiple workspaces and team members who work in both. We are also using the Balanced assignment, so if they are active they are expected to work incoming conversations. However, I noticed when setting them up in an additional workplace, if they are active in one, they are also active in another. How do I make it so they are active in one but away in the other? It's disrupting our workflow and is causing additional work 😞 Thank you!

Hi there I just wanted to know how chats are merged for a particular account in Intercom. So if i have the same user coming to inbox second time , i should be able to see his/her previous conversations also

Hi! We're trying to measure how satisfied users are with our articles and we'd like to use the reactions to do it. However, we've got a very low reaction rate. We've already added a written CTA to the articles. Any other ideas? Thank you!

When messages are sent via email, any signature footers (particularly complex HTML signatures) cause a lot of unnecessary bloat. Appreciate the reasons for not rendering the HTML, however ideally we'd like to strip out the footer but still be able to access it when viewing the "raw email". There are a couple of open source projects that aim to facilitate removing signatures:https://github.com/mailgun/talon/p>https://github.com/Smile-SA/signatureremover/p> Would this be a feature that Intercom is considering/would consider adding? 

The permission reminders are crucial for email marketing. How come there's no solution?

Currently, I have a bot that launches from a button. We've decided that the bot would actually be better suited as a from a new conversation bot. How can I switch the bot to from a new conversation? ​If I go to copy the bot it only gives me the options of from a button and from another bot. Is this supposed to happen? Just hoping to avoid rebuilding the boat from scratch as that would take quite some time.  Thanks in advance! ​

 Are there any plans to enable workload management based on channel or tag and not just team? For example, I'd like to be able to limit the number of live chat messages that my teammates receive while allowing them to still receive emails at the same time. In the above scenario one could receive an unlimited number of new emails which can be handled on the agents own time, while having a cap on chats which require the most immediate attention up front.

I have designed a multi page tour which guides users to different pages within the application to show them important features and what they can do. However, when a user traverses from one page to another page, the modal window (as part of the product) tour appears even before the actual page is loaded. For end users the tour appears as a very wonky experience as a modal window/tooltip appears even before the page is loaded. Any ideas why this may be happening or how this can be resolved?