Knowledge

When I’m creating a numbered or bullet list, I sometimes need to add a callout in-line. I have tried Shift + Enter, but the callout button is disabled.I have also pressed enter to “exit” the list. I can insert a callout here, but it treats the list as a new one and starts over at 1. instead of continuing the previous numbers.How can I add a callout to a list and still continue the list?

I have full permissions for the workspace. I am trying to change the help center settings but the ‘Save Changes’ button on the top right stays disabled.

How do I remove intercom logo from my support page?  

Has anyone been able to do this successfully? If so how? I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

HeyOur app is multi region so we have eu.app.com and us.app.com.We are using the same intercom on all the domains.We would like the links in the Help Center articles to point to the correct region based on the invocation source.So if a user clicks on intercom eu.app.com all the links in the articles should point to the eu environment, same for US.Without this option when a user clicks a link in the documentation they are taken to the wrong environment. Is there a way to achieve that? Use some kind of magic tag in help center articles?Thanks!

Hi everyone,  We're currently using Elevio where our knowledge base is hoted (help.subbly.co). We'd like to migrate the existing KB over to Intercom for a more streamlined solution when handling regular day to day support.  Q's:  What is the painless way of transferring the entire KB over to Intercom? Is there a way of importing the articles in the form of CSV or any other method? I tried the scraping tool in the past and it worked on only a handful of articles...Does Intercom provides the stats about most common searches and, more specifically, empty searches within given time period? Is that information readily available (like suggestions which articles to add?). Are we able to add keywords to the Intercom articles? I read somewhere that images need to be hosted elsewhere, is there no way to simply upload pictures/screenshots directly to the article when writing one? Does related articles bot (suggestions) come with a regular Articles app with Intercom? I'm specifical

Hi everyone, is there a way to back up the published Articles, download it & save them somewhere safe? 🙂

We want to import hundreds of .htm URLs into their own respective Help Center Articles. I see it is possible to import help documentation articles with Zendesk, but is it possible to automate an import of hundreds of .htm URLs into their own respective articles as we are aiming to do? Just looking for some guidance on how to begin this process, rather than copying and pasting each article over to Intercom manually. Thank you.

How to migrate selected articles from Zendesk to Intercom

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions areCan we migrate guides and have them show unpublished in Intercom? Can we update the target audience for articles in bulk?Thank you.

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?

We’ve created a custom domain through SiteGround for our help centre & enforced it with SSL & HTTPS, however, the site still shows up as unsecured and gives us this error:NET::ERR_CERT_COMMON_NAME_INVALIDWe can see that the certificate is not the correct one as the common name is listed as intercom.help, but it should show up as our custom domain.We’ve tried deleting & re-creating new SSL certificates as well as CNAMEs but nothing seems to be working to update the certificate on our help centre site. Any help would be appreciated!Thanks.

I published an article title “FAQs” under a collection called “customer support.”In messenger, the article title appears but there is no content in the article.Only when the “Open in help center” button is clicked does the article show up. I want the article content to appear directly on the messenger.Thanks!  

Hi! I’m starting to explore using the API to serve help center articles is a way that gives me more control over design. Are there any examples of other sites who have done that -- or documentation?Context: The help center doesn’t really meet a few key needs -- most importantly being able to add a sitewide disclaimers/disclosures. Ideally, we’d put them in -- or just above -- the footer. And we’ll need to update them from time to time.At present, it seems the only way to add them is to do it article by article, but that approach pushes related content out of view, and creates some real headaches if we ever need to make updates.Is there a beaten path to follow when it comes to making help center design your own?Thanks! 

Hy I am new here. Can I edit the article and change its url after posted it?

We looked at the article for target audience.Tags are not used there and the logic does not seem to apply to us.We can’t get access depending on the tags we have, like super users don’t have access to the articles we’re making available to them(we added their tag)

In the knowledge base, we have a Glossary of Terms page. For some longer articles, I’d like to be able to pull specific terms and definitions from the Glossary of Terms page and display them in the second article. In this flow, if I needed to modify the wording of a definition, I would update it on the Glossary of Terms page, and that would flow into the second article, instead of having to update the definition in two+ articles. Is this possible?

Hi, anybody ever exported the intercom articles into Google Doc? Any tools I can use to achieve this? Thanks!

Hi team, Is it possible to get Messenger to suggest articles based on what customers ask in the chat WITHOUT using fin? Sort of like a deflection scenario with the first question that the user asks? For example, if the user writes in the chat, “I need help transferring ownership of my account”, is it possible to have the chat suggest articles based on keywords in that message, but without using fin? After the suggested articles, it should be possible for the customer to select to talk to an agent.   

Need reporting guidance.   Is there a way to download a list of all intercom articles in the domain and include the article URL in the report?   

I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.

Hi.  I’ve created a CNAME per these instructions:https://developers.intercom.com/docs/guides/help-center/custom-domains/ But am currently getting an error 1014 via Cloudflare.  Are these instructions obsolete, any solves? 

HiThis may seem like a strange question but thought I’d askCan SSL be setup on a domain that is unhosted? The domain I want to use for link branding is just used for my email addresses via Google Workspace. So don’t need hosting for it other than for link branding. Thank you.Graham

Hi everyone,We redirected from Zendesk today but noticed the URL https://help.ballparkhq.com/hc/en-us isn’t redirecting to  https://help.ballparkhq.com/en/  and showing an error if you see the end of the URL, Zendesk appends all its URLs with /hc/en-us but that doesn't seem to exist in intercom for their english language version of the help center Any ideas what has gone wrong?

Problem: We want a way to export our data to CSV to see how many Jira tickets each week associated with Conversations.We do not like Tickets or Backend tickets because they create additional objects in our inbox. Makes it cluttered (e.g., one interaction can be associated with a Conversation, Ticket and Back End Ticket--too cluttered and too much to track).Instead, we thought to copy-paste our Jira ticket links in “User Notes” and export.How do we do this? Or is there another way to track Jira tickets associated with Conversations?