Knowledge

Hello,I am building up a suite of knowledge articles and have been adding alt-tag information wherever possible.I wanted to know if Intercom automatically adds a null alt tag to any images that do not have alt tag data added or if I need to do this manually myself?Just to note, null tag data is added into any alt tag if you want a screen reader to skip the image altogether. That way for any decorative images, for example, you don’t need to add a detailed description as it will not assist with the overall comprehension for the user and it also means that the user doesn’t get annoying and useless information when using a screen reader.Thanks, Emma

Does anyone know if there’s a character limit for Help Center articles in Intercom? I want to ensure that my content stays within any guidelines for readability and optimal user experience. If there is a limit, what’s the best way to handle longer content—should it be split into multiple articles or sections? Any insights or best practices would be appreciated!

I’d like to know if there’s a way to make inserted images in my article display in full screen when clicked. If that’s not possible, can we resize the graphics to make it happen?

Is it possible to hide the reactions section at the bottom of Intercom articles? We’d like to add our own custom section here for our customer to submit feedback if the article was not helpful. Plus, I haven’t found a great solution for redirecting customers who indicate the article was not helpful to the proper location:  

I’m trying to see what event data is being sent to Intercom from segment (i think there is an issue with it) but I cant find any way to reliably track this. and segment doesnt give me info because Intercom “cant send server side”. 

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

I've noticed that there are ready-made alternative icons for you to add to your article collections. We would like to to add our own branded icons, is that possible?

A majority of our users have their app in dark mode, and the native help center feels out of place when opened.

Is it possible to change the number of characters available in the Help Center Footer?There seems to be a hard limit that is not allowing us to add our standard footer to the help centre

hi guys, on "@intercom/intercom-react-native": "7.1.1", I can install but I got crash on android like this issue https://community.intercom.com/mobile-sdks-24/android-react-native-app-crash-when-call-intercom-present-7157 I just saw that we have new version 7.1.2, then I tried and got error. as belowERROR:/Users/.../.gradle/caches/transforms-3/c8ba025c063d3a20a304d04e63c063d1/transformed/vectordrawable-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionERROR:/Users/.../.gradle/caches/transforms-3/0425b92879a90be481c24e3266c7dff1/transformed/vectordrawable-animated-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionFAILURE: Build failed with an exception.* What went wrong:Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files

How do I automate the help article on the visitor's chat based on the keywords they type?

Is there a way in the Knowledge Hub to check on how successful individual external items, like FAQs, are like we used to be able to see under Automation?

Why isn't there a way to embed an inframe in the help center? This seems like a must-have!

When I’m creating a numbered or bullet list, I sometimes need to add a callout in-line. I have tried Shift + Enter, but the callout button is disabled.I have also pressed enter to “exit” the list. I can insert a callout here, but it treats the list as a new one and starts over at 1. instead of continuing the previous numbers.How can I add a callout to a list and still continue the list?

I have full permissions for the workspace. I am trying to change the help center settings but the ‘Save Changes’ button on the top right stays disabled.

How do I remove intercom logo from my support page?  

Has anyone been able to do this successfully? If so how? I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

HeyOur app is multi region so we have eu.app.com and us.app.com.We are using the same intercom on all the domains.We would like the links in the Help Center articles to point to the correct region based on the invocation source.So if a user clicks on intercom eu.app.com all the links in the articles should point to the eu environment, same for US.Without this option when a user clicks a link in the documentation they are taken to the wrong environment. Is there a way to achieve that? Use some kind of magic tag in help center articles?Thanks!

Hi everyone,  We're currently using Elevio where our knowledge base is hoted (help.subbly.co). We'd like to migrate the existing KB over to Intercom for a more streamlined solution when handling regular day to day support.  Q's:  What is the painless way of transferring the entire KB over to Intercom? Is there a way of importing the articles in the form of CSV or any other method? I tried the scraping tool in the past and it worked on only a handful of articles...Does Intercom provides the stats about most common searches and, more specifically, empty searches within given time period? Is that information readily available (like suggestions which articles to add?). Are we able to add keywords to the Intercom articles? I read somewhere that images need to be hosted elsewhere, is there no way to simply upload pictures/screenshots directly to the article when writing one? Does related arti

Hi everyone, is there a way to back up the published Articles, download it & save them somewhere safe? 🙂

We want to import hundreds of .htm URLs into their own respective Help Center Articles. I see it is possible to import help documentation articles with Zendesk, but is it possible to automate an import of hundreds of .htm URLs into their own respective articles as we are aiming to do? Just looking for some guidance on how to begin this process, rather than copying and pasting each article over to Intercom manually. Thank you.

How to migrate selected articles from Zendesk to Intercom

Hi, I am planning to migrate only some articles from Zendesk to Intercom. Is there an option to do it? The only guide I can see is to migrate all articles from Zendesk to Intercom by using sub domain. However when I tried to use the subdomain, it just migrated some articles which are not the ones that I was supposed to transfer.  So in case the only option is to migrate all articles, questions areCan we migrate guides and have them show unpublished in Intercom? Can we update the target audience for articles in bulk?Thank you.

I want toh know how can I migrate/sync articles from Freshdesk to Intercom?