Outbound

I spent hours (2x in a row) creating a Product Tour and it's nowhere to be found. The first time I created my Product Tour, I selected Preview at the bottom of the window and received a message that my changes may not be saved so I canceled out of it and then BOOM - the page lost all setup components and I was unable to get back to the create screen.  I tried again thinking "this time I wont preview it before it's saved and closed". I spent over 2 hours making the same Product Tour again, selected Save & Close, and then... gone. It's not in Intercom at all! The ONLY thing I can think is that I forgot to add a subject/title (it's kinda hidden up at the top and isn't required), and I was not prompted to do so when I saved it - but that's it! If that was the reason, wouldn't the tour be saved as a draft as "Unknown" or something for the title?  I hesitate to work on them again in case i

Hey there 👋 We're thinking about using Intercom for transactional messages instead of SendGrid. However we've run into a security issue that we haven't been able to solve yet. If we send emails with highly sensitive data (for example a password reset code/link as mentioned in your blog post) then anyone in the team who can access Intercom messages could hijack the customer's account using that sensitive data. That is not acceptable. Is there any way we can mark certain parts of the message as sensitive so that neither the Intercom UI nor any data API/export exposes them? Thank you, Marc

Where are the sticky issues that I can check? Are there any reasons they wouldn't display? Is there a specific setting needed to get them to display?

Hi Community, I've been playing around with checklists and am wanting to set up a choice of two onboarding checklists for anyone signing up to our app.  The idea is that they hit our welcome page and are offered two buttons - Learn more, or Get Set up. This covers the two jobs that people come to our site to do. On each button sits the code to trigger the specific checklist they select. My issue is that I can't find a way to stop the checklists popping automatically. If I turn off the rules in the checklist, it doesn't pop at all if you use the sharing link. If I have rules switched on, the checklists pop automatically before I have time to get them to press their button. Anyone come across this or have a magical idea that will allow me to do this? Would I possibly create an event based on the pressing of the button? (That seems a bit asynchronous though) Thanks,Brent

I have a push notification that I want to send on the Sunday 7+ days after an event occurs. I have an exit event that could happen at any time.  My scenario: So a user enters the series on a Friday. It waits 7 days which puts them on the next Friday and it schedules the message to send on Sunday (2 days later). On the following day, Saturday, the exit event happens. Will they be removed from the push sending? Or will they still get it because it was scheduled? I want it to not send FYI.

Looking to integrate Intercom's product tour within our application. The application front end is built using web components. A technology that uses a concept called shadow dom. Applications that use the shadow dom technology can not have elements found within web components using the browser's native element querying approach.  If more information is needed like a demo of some sort feel free to reach out directly.

Here is again what I would like to do: 1. Recipients of a specific email gets automatically a specific tag2. Everyone with this tag lands automatically in a specific segment3. For setting up another email I can then say that this email should just go to people within this segment

We are trying to set up a banner on top of our help center page, where it says to be aware of scams for more information click here and send our customers an FAQ regarding scams. We don't understand how to settle up the banner in the URL we need. TYVM

We serve 3 regions and therefore have 3 different 'book in a call' links based on timezones. I want to be able to create one dynamic content block for 'booking in calls' and insert it into all of my emails (rather than having to replicate the same dynamic content block into every email we send). Then anyone creating emails can use this dynamic content block, and also if the links or regions change, I only need to update it in one place.

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.

I have configured product tour for my SaaS application. I am triggering start of the product tour with my application's frontend with JS API Intecrom('startTour', 'tourId'). Product tours will be shown to some of users. And I want to have custom logic in my application for users who completed product tour (navigate user to another page or show some different text). So I need to detect if user completed product tour. Is there any way to track that user completed all steps of the product tour? May I have some JS callback for that event, for example: Intecrom('onProdcutToutCompleted', { ... some custom logic })? Or may be there are exist other ways to catch event of finishing product tours? Thank you in advance!

Our SaaS product is spread across different environments, which receive code at a different cadence. Env A gets a fresh deploy on Monday. Env B follows on Tuesday and so on. How can I configure Product tours so it can dynamically decide whether a new application version has been deployed or not in that environment? I do not want to trigger a tour if the feature is not yet available.

Why does my message’s clicked stat show 0% on subsequent days?

How can I copy an existing email into a series?

What is the definition of a "completed survey" tag? Is it when a participant has answered at least one question or ALL questions in your survey? i.e I have a rule that excludes people who have "completed survey". If a participant answers your first question and then leaves the site, will they be invited again or not?

Is there a command or setting that allows you to make the pop-up message disappear when the user moves off the specific page you have created the rule around? Further to this, our users will all have a unique URL but will have the same extension (e.g. www.company.com/app/specialpage). So is there a way to remove the pop up once they move off the page that has the extension?

I would like to move an existing product tour to another work space inside Intercom. Is it possible?

I set the segment who receives thisI created the postbut I still get an error I have URL contains 'dashboard' and they are on the page for 3 seconds and I can't get the tour to launch?

Hello guys. I hope you're all right. I created a basic flow for testing and specified my email to check the result, but the flow, even in live, does not run.I'm not sure if I did something wrong, but could someone please help me? Thanks in advance :D

How do I design a Product Tour when my website has dynamic fields?

Anyone know if Intercom has plans to add a Product Tour Menu feature to their messenger? The idea would be that customers could access a library of all product tours directly from within the messenger. Thanks!

Wondering how others do email reporting? Are there any good free downloadable templates? Are there integrations to automate the data transfer to the report? Any help would be appreciated!

 My question is: Does this mean that this product tour will be seen by the users once every 10 days or longer, and it will only be seen up to 3 times unless they complete the tour? If they snooze the tour or close it immediately, does that count as one of the three viewing times? Thanks in advance,

Hi, I have a product tour that should launch from:  When I visit the page with the product tour id, I get a bunch of errors and the tour will not load? 

I found with dynamic content how to change the text according to the right criteria (language) but I can't change the text on buttons, dynamic content seems to only be available for the subject of the email and the text blocs. Is there another way than to duplicate the email, and have 2 different emails to send ?  Thank you !