Outbound

What would cause a routine outbound newsletter to start going into the Spam folder overnight when it has previously been going to their inbox folders without any issues? FYI. No major changes were made to the configuration as it is based on a template

Whats bizarre is that a lot of emails ARE sending and we haven't been able to detect a pattern.

Our template is:  Hi {person}, {Person} has finished {action} {deliverable} for {job name}.Cheers, {Author name) This works most of the time. But sometimes the grammar doesn't work. Like this:  Hi Dave, I has finished reviewing script for MAK001.Cheers, Paul Ideally it would read "I have finished reviewing a script" Any ideas how you make the templated message flexible enough to always make sense?!

Can somebody look into our account or give us a direct email to talk to somebody in sales as we definitely don't want to cancel our account as it's becoming critical.

Tours on the single-page web application do not work on tours unless it's the 'dashboard.' I can get the live tour to work one time per day, but not more than that even though I have it set to unlimited times per day.   

Hey all,  What is the best way to set up series? Would it not be to create segments, and then use these segments in the 'entry rules' rather than always setting up the filters in 'entry rules'? I would like to understand what are the pros and cons of the above? i.e either setting up series by creating a segment before, and then using that segment as part of the entry rules, or to fill in the filters in entry rules each time a series is to be set up?  What are the implications of each in terms of reporting, data hygiene?  Any insights are much appreciated. Thank you!

Anyone facing an issue while adding filters to Posts, Emails? Like the preview does not show numbers. Only after multiple refresh it shows.

Currently my company uses Intercom to message users around new features, re-engagement campaigns, onboarding and more. We've migrated what we can to Series, and we are utilizing the "last contacted" attribute wherever we can. Still a significant number of messages don't make sense as a series because they are one-off sends. We're still running into issues where users are receiving multiple messages when they log into our product, because there is no intrinsic priority order to the variety of messages that a user would fit the qualifications for, especially if they haven't visited in several days/weeks. So for example, if a user hasn't visited in 3 days, there may be messages from multiple series and one-off messages they would qualify to see upon landing in the product, and they all load near the same time.  Has anyone navigated this challenge before and found a way for all of these outbound methods to play nicely?  

Within the advanced setting, is there a way to input multiple CSS targets so either:The highlight box is enlarged to contain more elementsMultiple elements can be highlighted at once.

I've got two posts that are live-- one that is a monthly product update, and another asking for feedback on a specific new feature. Both have the same audience, and are meant to appear as soon as the user logs in. If the user logs in when the first post is set live, then logs in again when the second post is set live a few days later, then there is no issue: both posts have great visibility. My issue is, if the user hasn't yet seen the first post before the second one is set live, when they log in, they just see the very first post pop up; to find the second post, they have to go to their message history, and the post is marked as read already. Ideally, they'd get two pop-ups for both posts. I have tried setting this second post to "large", hoping that perhaps the difference in format would mean both would appear, but it seems not. I also haven't found a filter that would enable me to show a post only if another post has a

I want to set up a Post that only appear on specific pages that can only be accessed by admins but I'm having difficulty getting the Post to appear on admin pages. I have a Post that is intended to appear on specific pages that can only be accessed by admins. I scoped it to pages that contain `/admin` in the URL and I limited users to only those who clicked on `admin` on the nav (which is only visible to admins). However, the Post doesn't appear on any of the pages containing `/admin`.

Hello, I have a couple of questions regarding using recurring messages that have tag-based rules. Let's say I have a message that is sent to users with a certain tag, is scheduled to be sent once per week, and is sent to users up to 3 times.If a user receives 1 message and I untag the user, will they continue receiving the message?If a user receives 3 messages and I untag and re-tag them, will they receive another set of 3 messages? Thank you!

When adding the contact names to the bottom of our outgoing email it automatically double spaces the information.I have also tried to type it in word as single spacing and then copy and paste into the email template and it still populates as double spacing. Look forward to your suggestions. Wendy

How can I get a user into a series repeatedly?

I want to pass over the customer email, name, and a contact id of some sort to the second trigger email to fire off a Trustpilot review invitation as seen in this article - https://support.trustpilot.com/hc/en-us/articles/360021253259-How-to-use-Automatic-Feedback-Service-without-a-BCC-field In summation I'm looking to trigger a second email when a conversation closes without the API. And second, can I add a structured data snippet to the source code of the trigger email to pass over contact properties to trigger a trustpilot review invitation with the contacts properties?

i want to recognize the company even without them submitting the information on intercom

Hi there! When creating a series, Is it possible to have the series respect Mon-Fri days only? For example, If they are supposed to receive Post X but don't come online within three days send Email Y, is there any way to make it "Come online within three business days"? We are a B2B company so I don't want to bombard people for waiting two days on the weekend, but still want to be timeline and engage our customers. Any ideas / workarounds welcome!

Why there isn't a wait time on the entry rule block of a series

It could be done manually e.g., with a multipole choice but I would very much like a default Yes/No option that will allow us to send users down different paths based on their answer. Also it would be useful to add user separate user attribute based on the reply.

Can I embed a survey within an email so the user does not have to click on any link? is there any app for this?

I set up a test series to send emails and in-app posts to one specific email address - that is me - so that I could test how everything looks. When setting the series live, I get the error "Please finish creating a schedule" The problem is that I don't want to schedule any of the messages, I'm ok, with any day, any time, since I set all messages a few minutes apart - and I want to receive them one after the other in order to test how each email or post looks. Why doesn't it let me set it live?

We have a series set up with multiple waterfall conditions. The first condition in the sequence successfully sent an email. BUT despite the other conditions being met - the related emails have not been sent, The situation in the second condition is the same in the remaining 17 conditions

Want to use the code editor that is available in e.g., Outbound - Posts. However I don't seem to be able to get much out of it. I assumed html would be rendered but it does not.  The code editor is meant to be used if I want to write in large letters in some other color, is that correct? I have trawled through Intercom's support pages but have not been able to find anything specific to this. A ton of other articles but not this 😉  I have attached a screen shot of what I am referring to.

It seems the only way without infinity loops in series is to build one series out for many instances of the survey. The enter more than once options have promise but don't quite fill the need yet. And the event trigger only allows for last survey date without letting you select a specific survey. As NPS is most beneficial if you can track it over time is there anything on the roadmap for this?

In the picture attached it says I need to add a tour available for the inbox. Im not sure what that means? I already have a few tours built out within the series in addition to others build outside of the series. Any help would be appreciated!