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Hey guys,I'm looking for a tool that will make it easier for me to collect, input and categorize user feedback. Currently I'm working with a dumb spreadsheet that is way too big to get useful insights out of.Do you know any tools or features that could help me?

Release Date: 03-06-2025 📱 New Feature: Conversational Fin We’re making conversations more natural and reducing the need for escalations. More human, less rigid: We’ve removed quick reply buttons so Fin can respond fluidly—no decision trees, just natural conversation. Sources, now inline: Fin now includes source links directly in replies, so customers can verify info at a glance.

I've been using AnalyticsForIntercom for months. Now they are down for several weeks. I only see 502 bad Gateway after a login attempt. Does anyone know what's going on? Can't even cancel my account there. And their customer support is not responding for days. Thanks

Hey everyone,I’m trying to set up a data pipeline between Intercom and Snowflake to get a complete view of customer interactions. The goal is to store and analyze support conversations, user activity, and response times alongside other customer data we already have in Snowflake.Right now, we’re manually exporting data, but it’s not scalable. Ideally, we’d like an automated integration that:Regularly syncs Intercom conversations and user attributes with Snowflake. Allows us to join Intercom data with sales and product usage metrics. Doesn’t require constant engineering maintenance.I know Intercom has an API, but building a custom pipeline seems like a big lift. Has anyone set up something similar? What tools or approaches worked best for you?

Hello,I’d like to create a custom data connector. In my business, we sell coding programs with different session dates, and I want users to be able to check upcoming sessions from our database.To retrieve the relevant sessions, I need to collect a few details from the user:- Program of interest- Format- Campus (we have up to 25 campuses)For the campus selection, I don’t want users to type manually — I’d like to display a list of available campuses they can simply click on.Is this possible with a data connector? I see that Fin supports data inputs like text, number, decimal, and boolean — but is there a way to present a list of options (e.g. dropdown or buttons) for users to choose from?Thanks in advance!

I have a problem where I’m using expo-splash-screen to show a splash screen while I do loading tasks before presenting the application. The problem is that when the app receives a push notification from Intercom and we open the app from that notification Intercom presents the chat UI before the splash screen has been dismissed and the app UI has been shown. I imagine this is happening because `intercom-ios` does the handling of its push notifications internally and has not knowledge of whether the app is “ready” or not. How can we fix this?

Hi everyone,I’m Ajay Hinduja from Geneva, Switzerland, can I use Intercom to manage and send email newsletters to my users?I’m considering using Intercom not just for support and messaging, but also for regular newsletters and updates. I'd really appreciate your suggestions or insights. RegardsAjay Hinduja Geneva, Switzerland

Hi! Evaluating Intercom now as a potential replacement for my previous support system. Setup has been great so far! However, I do see one potential showstopper in the Android SDK. When receiving a push notification it is possible to open the intercom messages directly from the notification, and then have a permanent “chat bubble” on the home screen. We are a very small team with a large userbase, and can’t have a direct line to support available on users home screens. Is there a way to disable this? I do want users to get notified when there is a new message, and it could be fine to open the messenger directly. However, to show a permanent chat bubble on the home screen is not something I am comfortable with. Can you disable this in some way?

Hi everyone,I'm Dario Schiraldi, CEO of Travel Works, based in Dubai. I’m currently exploring ways to enhance our travel platform with more dynamic features, and I'm looking into integrating APIs for flights, hotels, car rentals, and possibly experiences.I’d love to hear about your experiences—what worked, what didn’t, and any tips you can share. RegardsDario Schiraldi  

Are there any scripts available to migrate CDAs Tags Companies Contacts (Leads + Users) Events & Event Metadata and Articles from US to EU?

Hi. This is on both Android (1.16.0) and iOS (18.7.2). When I start a conversation with the AI chatbot and use one of our predefined quick replies I need to wait until the textfield appears and then send a new text message or send a GIF before the AI reacts to the first quick replie I sent. This feels like a bug in the implementation and of course the chat should start right away if the user uses the quick replie feature, 

Hi,It appears that the Intercom CDN links synced to Zendesk via the ticket integration have a short expiration period of under an hour. After expiration it is not possible to view the images in Zendesk directly.Is there a setting in Intercom to extend the expiration or is it possible to remove the expiration?Thanks!

This is specifically for the followup camera request (“<app> does not have access to your camera”) after declining the first camera request. From Apple:Guideline 5.1.1 - Legal - Privacy - Data Collection and StorageThe app encourages or directs users to allow the app to access the camera. Specifically, the app directs the user to grant permission in the following way(s):- A custom message asks users to reconsider their decision after they deny the permission request.Permission requests give users control of their personal information. It is important to respect their decision about how their data is used.Next StepsTo resolve this issue, please revise the permission request process in the app to not ask the user to reconsider denying permission.

Hello,It seems that the @intercom/intercom-react-native is not compatible with Expo SDK 53. it fails to build with the following error:> 1 | #import <IntercomModule.h> | ^ no macro named 'import' 2 | import Expo 3 | import FirebaseCore 4 | import ReactAre there any plans to support it?

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read More). Are there any built-in integrations or recommended workflows to achieve this?

 Intercom SDK version: 16.0.3 Xcode: 15.0 UIGraphicsBeginImageContext() failed to allocate CGBitampContext: size={0, 0}, scale=3.000000, bitmapInfo=0x2002. Use UIGraphicsImageRenderer to avoid this assert.0CoreFoundation __exceptionPreprocess 1libobjc.A.dylib objc_exception_throw 2Foundation -[NSMutableDictionary(NSMutableDictionary) initWithContentsOfFile:] 3UIKitCore _UIGraphicsBeginImageContextWithOptions-[Ullmage(ICM|mageUtils) icm_resizelmageToSize:]_51-[ICMReactionsViewController displayOption:inView:]_block_invoke_2

Hello Team,We recently updated to the Intercom iOS SDK 17.0.1 and started getting a crash in the SDK with the following stacktrace.  Crashed: nexus.reachability0  libobjc.A.dylib                0x4e30 lookUpImpOrForward + 881  libobjc.A.dylib                0x34c4 _objc_msgSend_uncached + 682  Intercom                       0x50cf4 -[IntercomSDK_IntercomNexusSocket isConnected] + 201563  Intercom                       0x50ef8 -[IntercomSDK_IntercomNexusSocket reconnect] + 206724  Intercom                       0x4db48 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 74405  Network                        0x83844c __nw_path_necp_update_evaluator_block_invoke + 3166  libdispatch.dylib              0x213c _dispatch_call_block_and_release + 327  libdispatch.dylib              0x3dd4 _dispatch_client_callout + 208  libdispatch.dylib              0xb400 _dispatch_lane_serial_drain + 7489  libdispatch.dylib              0xbf30 _dispatch_lane_invoke + 38010 libdispatch.dylib          

Hi, we’re running into an issue with ANRs on our application stemming from the initialize call on the Intercom SDK.We are currently using 15.1.4 of the Android SDK with the following code used for initialization:Intercom.initialize( application, apiKey, appId)The following is the stacktrace we’re seeing in Firebase for a number of our users: io.intercom.android.sdk.Injector.getMetricTracker (Injector.java:255)io.intercom.android.sdk.Injector.getOverlayPresenter (Injector.java:279)io.intercom.android.sdk.Injector.getResetManager (Injector.java:333)io.intercom.android.sdk.Injector.getLifecycleTracker (Injector.java:311)io.intercom.android.sdk.Injector.initWithAppCredentials (Injector.java:135)io.intercom.android.sdk.Intercom$Companion.create (Intercom.kt:1092)io.intercom.android.sdk.Intercom$Companion.initialize (Intercom.kt:1005)com.<redacted>.android.util.IntercomUtil.initialize (IntercomUtil.kt:38)  When looking at the releases, we’re currently 2 patch versions behind b

Hello ,while init intercom sdk in App.kt which is app launch class ANR is produced please find the error belowmain (runnable):tid=1 systid=8183 at io.intercom.android.sdk.identity.AppConfig.<init>(AppConfig.java:125) at io.intercom.android.sdk.Injector.initWithAppCredentials(Injector.java:104) at io.intercom.android.sdk.RealIntercom.create(RealIntercom.java:80) at io.intercom.android.sdk.Intercom.initialize(Intercom.java:73) at yourpakagename.com.manager.IntercomManager.configure(IntercomManager.java:24) at yourpakagename.com.App.onCreate(App.kt:95) at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1277) at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6771) at android.app.ActivityThread.-$$Nest$mhandleBindApplication(unavailable) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2129) at android.os.Handler.dispatchMessage(Handler.java:106) at

Hi, we’re running into an issue with ANRs on our application stemming from the initialize call on the Intercom SDK.We are currently using 15.1.4 of the Android SDK with the following code used for initialization:Intercom.initialize(this, INTERCOM_API_KEY, INTERCOM_APP_ID);I have updated the SDK to 15.5.1 but we haven’t had time to collect data,  I am wondering if this will suffice, I didn’t see anything the latest or previous release notes that would indicate so. Below is the exception from firebase : main (runnable):tid=1 systid=3084        at io.intercom.android.sdk.errorreporting.ExceptionParser.<clinit>(ExceptionParser.java:11)       at io.intercom.android.sdk.errorreporting.ErrorReporter.create(ErrorReporter.java:18)       at io.intercom.android.sdk.Injector.getErrorReporter(Injector.java:319)       at io.intercom.android.sdk.Injector.getLifecycleTracker(Injector.java:310)       at io.intercom.android.sdk.Injector.initWithAppCredentials(Injector.java:135)       at io.interco

Hi everybody, we are integrating Intercom with two of our custom built applications. In these two applications we have built the standard integration with Intercom. When I sent a banner or chat from Intercom to these applications, they only appear within these applications when I do a refresh. Of course this is not the behaviour that we want: we want our users to directly see the banner/chat in the applications. Both applications a web based cloud native. It seems that the push mechanisme does not work. What are we doing wrong?

As of @intercom/intercom-react-native v8.2.0 the back button after presenting content using Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds([id]))is broken on Android devices.Screenshot attached. Any help appreciated.  

My team has run into a roadblock in setting up single sign on for our platform. We use OpenID, and it’s not configurable natively in Intercom. I’ve found some articles stating that some third party partners offer a ‘go between’ workaround for this, but I’d love to hear from the community if anyone has successfully set this up and what the experience was like with the third party they chose.

Hi Intercom team,We're encountering a crash in our production app related to the Intercom SDK when processing push notifications. The error occurs in TaskStackBuilder.getPendingIntent() with the following stack trace:  Fatal Exception: java.lang.IllegalStateException: No intents added to TaskStackBuilder; cannot getPendingIntent at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:333) at androidx.core.app.TaskStackBuilder.getPendingIntent(TaskStackBuilder.java:313) at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildBasePendingIntent(ConversationDeepLinkRouter.kt:85) at io.intercom.android.sdk.m5.push.ConversationDeepLinkRouterKt.buildIntentForDeepLinkScreen(ConversationDeepLinkRouter.kt:42) at io.intercom.android.sdk.m5.push.ui.DeepLinkStylePushUIKt.buildDeepLinkNotification(DeepLinkStylePushUI.kt:44) at io.intercom.android.sdk.m5.push.IntercomNotificationHandler$processDeepLinkPushNotification$1.in

Release Date: 16-05-2025 🐛 Bug Fixes Fixes a bug that could cause a crash when dismissing multiple in app notifications. Fixes a bug that could cause a crash when trying to close a note using the x button.