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2147 Topics
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SmockNew Participant
asked in API & Webhooks
Getting "User Not Found" error when creating a contact

Hi,Recently I have been noticing that we have been receiving an error_code of “not_found” when making a POST request to the /contacts endpoint (creating a contact).This is surprising as I am not sure how this is possible when creating a contact (as opposed to updating one).If it helps, an example request id for this 000bkte0pcsrns5hpus0, hopefully I am not just off-base but I was looking to understand how this might happen? I am not sure what this error code could mean when trying to create a contact.

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Yu-Hao,New Participant
asked in Intercom Mobile App
Clicking Intercom Mobile Push notification causes Flutter app to restart (shows splash screen)ㄩㄟ

We’re using the latest intercom_flutter SDK in our Flutter app, along with FCM integration.When sending a Mobile Push notification via Intercom, tapping the notification causes the app to restart — showing the splash screen — instead of directly opening the app.This happens consistently across Android devices.We haven’t implemented any custom push handling and rely on Intercom’s default behavior.Is there a recommended setup to avoid the app restart? (e.g. launchMode, intent flags, or custom notification handling?)Thanks in advance!

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Jacques Reynolds
Intercom Team
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Melvyn HillsNew Participant
asked in Mobile SDKs
Presenting secondary-level collections doesn't work on iOS SDK

Presenting secondary-level collections doesn't work on iOS SDK (opens the root help center) but works fine on Android SDK.Presenting top-level collections works as expected on both platforms.

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Jacques Reynolds
Intercom Team
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Alex D.New Participant
asked in API & Webhooks
Exporting articles - how do you actually export them using the API?

HiI know that I need to use the API to export articles, and I’ve looked at a couple of existing questions around this. The answer seems to be, you need to use the API and to look at the article Formatting and exporting your articles with the API for answers. That article doesn’t have any information about exporting articles using the API. It has one line of text right at the bottom, pointing you to the developer docs, but not guidelines as to how to start.  I looked at the data export section of the developer docs and gave that a try, and first of all found out that it will only pull data from a 90 day period, so pretty useless if you want to export docs that have been created over time. I tried the Export API endpoint with a shorter time period and still had issues. For anyone else trying, you first have to Create a Data export, the response from that request will give you a job number. You then need to download the data export, using the job number.I tried this in the Intercom test e

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TBelevska
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nico.romboNew Participant
asked in Apps & Integrations
Chrome phasing out third-party cookies

In case we have a custom launcher on a web app or site, will this https://developer.chrome.com/en/docs/privacy-sandbox/third-party-cookie-phase-out/ (From January Chrome will stop supporting third-party cookies) affect the proper functioning of the launcher and the utilization of the chat box?Thank you!

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Shaq Payne
Intercom Team
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h.truongNew Participant
asked in Customer FAQ
Chrome not allowing 3rd party cookies

Hi all, I saw this post somewhat related to what i’m about to post it’s not the same. Essentially, Chrome is not allowing 3rd party cookies so I was wondering if there’s anything we need to take into account for Intercom as we’re a current Intercom customer.  Intercome’s error:> Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

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Shaq Payne
Intercom Team
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HugoNew Participant
asked in API & Webhooks
Using Intercom's API to calculate common conversation metrics

I have been using the Intercom API to try to recreate the regular metrics in Metabase. I have tried using this resource but haven’t found it to be particularly helpful. For example, if I try this query, the response maps to the New Conversations Metric in the Intercom dashboard instead of the Assigned Conversations metric which is my intention. SELECT  "Inbox Details - Team Assignee"."inbox_name" AS "Inbox Details - Team Assignee__inbox_name",  COUNT(*) AS "count"FROM  "public"."conversations_data" LEFT JOIN "public"."inbox_details" AS "Inbox Details - Team Assignee" ON "public"."conversations_data"."team_assignee_id" = "Inbox Details - Team Assignee"."inbox_id"WHERE  (    (      "Inbox Details - Team Assignee"."inbox_name" = 'VIP Support Inbox'    )       OR (      "Inbox Details - Team Assignee"."inbox_name" = 'Support'    )    OR (      "Inbox Details - Team Assignee"."inbox_name" = 'VIP Escalation Inbox'    )    OR (      "Inbox Details - Team Assignee"."inbox_name" = 'Escalation I

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Shaq Payne
Intercom Team
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Justin2727New Participant
asked in Reporting
Chart Drill in Conversations not loading

Over the past few months I have been using a custom report to review conversations containing certain keywords using the chart drill-in feature. Usually the full conversation is shown within the reporting tab as that is easier to click through the conversations quickly. However, the past week or so I have had issues with the conversations not being shown and need to use the ‘View in inbox’ button in order to review the conversation. It is usually less than 1,000/month that get pulled into the report. When I try to refresh the report it populates the first few conversations but then goes back to just showing a blank page (shown below). Is there any way to resolve this so that all conversations are able to be viewed using the drill in feature? 

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Shaq Payne
Intercom Team
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yoongzoo55New Participant
asked in Reporting
Getting 403 Error

Getting 403 error again and again whenever i am suppose to login in a old account of mine in intercom and if i create a new account then also this 403 error is occured. And my second problem is that i can’t make a new content in https://app.intercom.com/a/apps/we8zvuag/knowledge-hub/all-content whenever i clicke on NEW CONTENT “That data could not be loaded. Please contact customer support.” this is appear and if i contact to your customer support there is no reply back its my urgent work please look up on this.

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Shaq Payne
Intercom Team
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Russ CoxNew Participant
asked in Apps & Integrations
Custom domain behind Cloudflare full strict SSL mode

I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively?https://developers.intercom.com/docs/guides/help-center/custom-domainsCheers Russ

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Shaq Payne
Intercom Team
John Pjontek
John PjontekNew Participant
asked in Reporting
Usefulness of conversation topics report

Is anyone finding the Conversation Topics report useful, or using it successfully for their reporting?I am finding that the report is lacking in some ways:There are many suggested topics which are not good, and they cannot be deleted The bubbles on the chart require that you have to mouse over some topics to see them, making it hard to screenshot for a reportAny tips would be great! 

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John Pjontek
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Sunny RaiNew Participant
asked in Settings, Security & Permissions
cookie forwarding

My configuration to restrict article to certain customers (audience) is not working. i have setup a custom domain and the security protocol is active "HTTP (quick setup) Active" but when I go to select audience, the plus button is still grayed out. I was also told I need to enable cookie forwarding but am not sure where to do that? We use godaddy to host our website. Any guidance on how to do cookie forwarding?

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Lynn Van AertNew Participant
asked in Intercom Mobile App
Not receiving push notifications on Sony device

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox. The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app.But I still do not receive push notifications.I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54.Can you help please?

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Jeff H12Connector
asked in Apps & Integrations
Has anyone attempted a more advanced Salesforce integration?

How have you gone about it? We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration. However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT. Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee). Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product. Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.

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khanariyan
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paulmwatsonNew Participant
asked in API & Webhooks
API Returns Cannot submit an array as a custom attribute value

Hello, We created a custom attribute with the list type called `Channel Networks`. When we try to update it via the API we get back the following error:```{  type: 'error.list',  request_id: 'REDACTED',  errors: [    {      code: 'nested_custom_attributes',      message: 'Cannot submit an array as a custom attribute value'    }  ]}```Other custom attributes work fine, just list/array type ones fail.```const respIntercom = await fetch(`https://api.intercom.io/contacts/${contact_id}`,{method: 'PUT',headers: {'Content-Type': 'application/json','Intercom-Version': '2.12',Authorization: `Bearer ${process.env.INTERCOM_ACCESS_TOKEN}`},body: JSON.stringify({"name": userData.user.name + " TEST","phone": userData.user.phone,"last_seen_at": userData.user.last_online,"signed_up_at": userData.user.created_at,"custom_attributes": {"ACME": userData.user.acme,"Channel Networks": ["Channel 1", "Channel 2"],}})});```

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Jacques Reynolds
Intercom Team
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Jay GNew Participant
asked in API & Webhooks
Is there any way to create a callback request through the API?

Hi,I wanted to know if there is any possible way to trigger a callback request through setting a conversation attribute ‘last_inbound_call_estate’ to ‘Awaiting callback’. As all I can seem to find is that this data attribute is only accessible through the phone workflow and can only be added and modify by Fin though the workflow.It would be nice if there was an option to set the ‘last_inbound_call_estate’ to ‘Awaiting callback’ for any conversation so the active team members would automatically get the call in their inbox, just like when they request a callback through the phone workflow, but without them having to actively call… Wether it is though API or through a messenger workflow it would be nice to integrate.

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Jacques Reynolds
Intercom Team
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Eldhose LomyNew Participant
asked in Reporting
Conflict Between Crashlytics and Intercom Signal Handlers in iOS

 Issue DescriptionWe're experiencing signal handler conflicts between Firebase Crashlytics and Intercom SDK in our app. During app initialization, we see multiple warnings in the console:[Crashlytics] The signal SIGABRT has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This will interfere with reporting.[Crashlytics] The signal SIGBUS has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This will interfere with reporting.[Crashlytics] The signal SIGFPE has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This will interfere with reporting.[Crashlytics] The signal SIGILL has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This will interfere with reporting.[Crashlytics] The signal SIGSEGV has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This will interfere with reporting.[Crashlytics] The signal SIGSYS has a non-Crashlytics handler (IntercomSDK_sentrycrashcm_signal_getAPI). This w

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Victor AndréeNew Participant
asked in API & Webhooks
Update custom object references through REST API v2.13

The v2.13 REST API introduces support for creating, updating, and reading custom object instances. But, the documentation does not say anything about updating references – either on those instances themselves, or references to custom objects as custom attributes on people.Without the ability to associate custom objects with contacts or conversations, the API doesn’t seem very useful.I’ve tried to pass contact IDs and external IDs, and objects with an “id” key with no success, both as arrays and as simple attributes. Based on how the contacts/{id}/companies endpoint works, I’d probably expect the following to work:POST /custom_object_instancesContent-Type: application/json{"external_id": "123", "custom_attributes": {"Owner":{"id":"6602eae0ca854b5e2a01f503"}}And if the attribute support multiple people, it should support an array. Supporting objects, instead of just the ID, would allow you to support identifying references with both Intercom’s ID and external ID, so that’d be nice.I’ll n

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Jonathan Juarez RuizNew Participant
asked in Mobile SDKs
App is crashing (android SDK)

Hello,We have successfully integrated your Android SDK (version 15.16.0) into our application. However, we are currently seeing a significant number of crashes reported in Firebase. Unfortunately, we haven’t been able to reproduce the issue on our side so far.Could you please help us investigate this further? Let us know if you need any additional information or logs to assist in the debugging process.Thank you in advance for your support.This is the crash:          Fatal Exception: java.lang.NullPointerException:       at androidx.compose.ui.platform.AndroidComposeView.<init>(AndroidComposeView.android.kt:788)       at androidx.compose.ui.platform.Wrapper_androidKt.setContent(Wrapper.android.kt:77)       at androidx.compose.ui.platform.AbstractComposeView.ensureCompositionCreated(ComposeView.android.kt:258)       at androidx.compose.ui.platform.AbstractComposeView.onAttachedToWindow(ComposeView.android.kt:290)       at android.view.View.dispatchAttachedToWindow(View.java:22479) 

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IreneNew Participant
asked in Apps & Integrations
Looker Studio & Intercom

Hi, Is there an Intercom integration with Looker Studio? I’ve seen an older post in which people seemed to run into issues with the API documentation. I wonder if there have been any updates or if there is an easier way now to integrate both. Thanks.

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Paul Byrne
Intercom Team
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Andrew Shapiro-ZyskNew Participant
asked in Reporting
Reply Conversation Parts

My team is attempting to calculate conversation metrics in Power BI, using the data piped into our data lake.  We’re attempting to count the number of replies across all conversations over a particular time period. I know the part_author is “Admin,” but what conversation_part values constitute a reply?  We want to match the metrics provided via the in-app reporting tool.

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Oleh StasulaNew Participant
asked in Mobile SDKs
macOS SDK

Are there any plans to have macOS SDK in the near future? Specifically I want to use it for embedding the help center inside the app.

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Matias TebeleConnector
asked in Mobile SDKs
Build error on Android using React Native

Please help. I cannot build a release apk/aab, I’m getting the following error: > Task :app:compileReleaseKotlin FAILEDe: Incompatible classes were found in dependencies. Remove them from the classpath or use '-Xskip-metadata-version-check' to suppress errorse: file:///Users/builder/.gradle/caches/transforms-4/a23eb7edad52ffdf2e2ff09828f4ac13/transformed/jetified-intercom-sdk-base-15.15.1-api.jar!/META-INF/intercom-sdk-base_release.kotlin_moduleModule was compiled with an incompatible version of Kotlin. The binary version of its metadata is 2.1.0, expected version is 1.9.0.Classes that weren't resolved: > com.google.common.util.concurrent.ListenableFuture I’m using the latest version of the library (8.3.0), and my build.gradle is: buildToolsVersion = "35.0.0"minSdkVersion = 23compileSdkVersion = 35targetSdkVersion = 35ndkVersion = "26.1.10909125"kotlinVersion = "1.9.22" 

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mateusz.leszkiewicz
Intercom Team
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Gil GoldenbergNew Participant
asked in Mobile SDKs
iOS SDK Crash when sending photo

Hi - We exprience a crash in the latest version of the iOS SDK version 18.6.3 The way to reproduce the crash:1. Open Intercom in the app, start a new chat (or existing one).2. In the conversation choose to add a photo (from library or from camera)3. Before choosing to send - take the internet off (by turning on airplane mode)4. Add the photo5. Tap the ! to try again - but take no action.6. Restore the internet by disable airplane mode7. Wait for Intercom to restore the connection and send the image automatically and after the image is shown as sent (not grayed out) - Tap Try again8. crash!Reproduced 100% of the times. ScreenReco...3-39_1.MP4   

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mateusz.leszkiewicz
Intercom Team
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Bounce EngineeringNew Participant
asked in API & Webhooks
Semicolon/side panel showing up after the "Need help?" badge

Hi there! We’re using the JavaScript implementation for web as followed on the docs, and we have some users reporting that they are either seeing a semi-colon added on the upper-right corner of the screen, or a full side panel that’s being injected when the “Need help?” badge is being shown. Please see the attached photos for a visual reference.Is this a bug that you are already on track or have a fix for? We’ve tried trying this to a simple page without any components, but it doesn’t seem to fix the issue. Any intel on this would be very helpful. Thanks!  

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mateusz.leszkiewicz
Intercom Team
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