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2188 Topics
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Kostas TsalikisNew Participant
asked in Mobile SDKs
IllegalStateException The specified child already has a parent. You must call removeView() on the child's parent first

We are getting a great number of crashes on the Android version 14.1.0.This seems to happen to the conversation_list RecyclerView.You can find the stack trace bellow:java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first. at android.view.ViewGroup.addViewInner(ViewGroup.java:4471) at android.view.ViewGroup.addView(ViewGroup.java:4312) at android.view.ViewGroup.addView(ViewGroup.java:4252) at android.view.ViewGroup.addView(ViewGroup.java:4225) at androidx.compose.ui.viewinterop.AndroidViewHolder.setView$ui_release(AndroidViewHolder.android.kt:97) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:312) at androidx.compose.ui.viewinterop.AndroidView_androidKt$createAndroidViewNodeFactory$1.invoke(AndroidView.android.kt:247) at androidx.compose.ui.viewinterop.

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Amy HelfmanNew Participant
asked in Apps & Integrations
iOS app is completely unusable -- cannot login

I downloaded your mobile app (iOS) and attempted to login using Google. It said my business email is not associated with any Intercom user, which is weird, because on my Mac I can login to Intercom with my Google account, no problem. So I read your help article and then follow your instructions to create a new password, but I am still unable to login to your iOS mobile app. I have no problems logging in to Intercom on my computer, so why doesn’t your mobile app recognize my credentials? It is utterly useless!

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Eduardo Soares Azzolin
Eduardo Soares AzzolinNew Participant
asked in API & Webhooks
Historical statistics on articles via API

Hello, everyone, is there a way to export detailed historical statistics of articles like the screenshot with the API? I found the Retrieve an Article endpoint, but it only returns the current cummulative statistics.  

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Volodymyr IvaniukNew Participant
asked in Mobile SDKs
[Bug][Android & iOS] Incorrect background color for the launcher icon on the first launch of Intercom in the app

Hello! I’m the RN (react-native) developer and integrated your mobile SDK in my app for both platforms.  I used 8.6.0 version of this package RN-Intercom. I found a bug related to the launcher icon background color. This issue appears only in the current version. I tested the previous four versions, and the bug was not present in any of them. I double-checked the mobile SDK style configuration in the web settings, and everything looks correct to me.Important note:This issue occurs only on the first launch of Intercom in the app.I would be very grateful for a solution to this problem.

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Emilygav
Intercom Team
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HarendraNew Participant
asked in Mobile SDKs
Android -Crash in Intercom SDK – ViewTreeLifecycleOwner not found (Compose-related crash in View-based app)-17.0.0

 Hi Intercom Support Team,We’re encountering a runtime crash in our Android application after integrating the latest version of the Intercom SDK.Although our app is developed using Kotlin with traditional View-based UI (not Jetpack Compose), the crash appears to be originating from Compose-related code within the Intercom SDK.Crash Details (from Firebase Crashlytics): java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{654c395 V.E...... ........ 0,0-2171,1080 #7f0b04aa app:id/intercom_overlay_root viewInfo = } at androidx.compose.ui.internal.InlineClassHelperKt.throwIllegalStateExceptionForNullCheck(InlineClassHelper.kt:32) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:455) at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:321) Environment:Language: Kotlin UI Framework: View-based (n

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Emilygav
Intercom Team
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siperssoConnector
asked in Mobile SDKs
Messenger intermittently fails with "Somethings's gone wrong, content could not be loaded" (iOS and Android)

Hey everyone,I'm running into a frustrating issue with the Intercom SDK (iOS and Android) and wondering if anyone has seen this before. Ever since switching to the Intercom SDK, I've noticed way fewer support requests coming in. At first I thought maybe that was a good thing, but then users started emailing me directly saying they can't access support through the app.The error they're seeing is "something's gone wrong. Content could not be loaded" - both in the messenger and when trying to view help articles. I've attached a screenshot from one Android user. The weird thing is that if they sign out and back in, it starts working again temporarily.I initially suspected JWT validation issues, so I disabled that completely for both iOS and Android, but the problem persists. When I contacted support about this, they suggested it might be network issues, but that doesn't make sense to me since signing out/in fixes it for that specific user.The really annoying part is that the SDK doesn't se

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EmmaNew Participant
asked in Apps & Integrations
Why do we no longer receive messages from Facebook and Instagram?

Hi everyone,There haven’t been any recent changes made to our account, but we suddenly stopped receiving messages from Facebook and Instagram starting around July 1st. We tried disconnecting and reconnecting the channels, but encountered a strange bug, on one browser it shows as connected, while on another it doesn’t.Could anyone help us troubleshoot this issue so we can start receiving messages from those platforms again?Thanks in advance for your help!

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Jacques Reynolds
Intercom Team
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noilaiquenNew Participant
asked in Reporting
[Help center Collection] Android alway show France language.

Android devices always shows France language at the title of Help Center Collection although I have changed to English by updateUser, all content change to English correctly. 

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Jacques Reynolds
Intercom Team
Tommy Mains
Tommy MainsActive User
asked in Intercom Community
Has anyone integrated information from Life File (lifefile.net) with Fin and Intercom?

I’m curious to hear from anyone in the medical or pharmaceutical space.

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Jacques Reynolds
Intercom Team
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michael_leapNew Participant
asked in Mobile SDKs
Intercom crashes using Android SDK 15.11.2 on when attempting to open a chat or start a new chat

I recently updated my intercom version from v15.10.0 to v15.11.2 because my app started to crash whenever a user tries to type a message. After upgrading, my app crashes whenever a user opens a chat or tries to start a new chatError log for v15.10.0java.lang.IllegalArgumentException: offset(1) is out of bounds [0, 0] at androidx.compose.ui.text.MultiParagraph.requireIndexInRangeInclusiveEnd(MultiParagraph.kt:913) at androidx.compose.ui.text.MultiParagraph.getCursorRect(MultiParagraph.kt:748) at androidx.compose.ui.text.TextLayoutResult.getCursorRect(TextLayoutResult.kt:553)Error log for v15.11.2java.lang.IllegalArgumentException: no paragraph (layoutCache=ParagraphLayoutCache(paragraph=null,

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Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
published in Intercom Community
Join the Fin Community – unlock the full power of Fin
Join the Fin Community – unlock the full power of Fin

Join the Fin Community to dive into everything Fin!  Learn from industry leaders, connect with Fin Experts, like-minded users, and the Intercom team to share best practices, level up your automation game, and unlock the full power of Fin. Discover:Fin Best Practices and Tips Fin Product Wishlist Fin Q&A Fin & AI Expert Program Fin User Groups Product feedback Beta announcements Connect with the Intercom team and Fin Experts                                    Join the Fin Community Now 

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Diana Tripac
Intercom Team
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Cleiton SantosNew Participant
asked in Settings, Security & Permissions
Different service methods

Hello.I need to know if in intercom it is possible to configure service via chat in a time range, for example from 9:00 am to 6:00 pm from Monday to Friday and on other days and times the service will be via ticket. Is it possible to use this configuration?Another point, is it possible to add a contact and activate it via WhatsApp?Thank you very much in advance.

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Patrick H13New Participant
asked in Settings, Security & Permissions
Can I migrate content between workspaces?

If I were to create a test workspace and work on a resolution and custom bots, can I migrate this over to a production workspace? If so, what are the limitations of migrating between workspaces?

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MairaSen
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kenanNew Participant
asked in Apps & Integrations
Auto scroll on Safari

Hi!It seems that there is an unwanted scroll behaviour when opening and closing intercom on Safari when there are messages in the message board.It is easily replicable on your codepen’s test app: codepen.io/intercom/pen/QGqWxwOpen the link on Safari, scroll to the middle of the screen, open intercom, write a couple of messages, close the intercom and open it again, it auto scrolls up.I’m a developer and I have this bug reported by our customers. Is there any way to stop this behaviour? Thank you!With regards,Kenan

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BlairNew Participant
asked in Reporting
Is there a workaround to be able to export Reports?

Does anyone have a solid work around to export reports, including all the charts, as they appear in Intercom? I'd like to share these with internal stakeholders who don't have access to Intercom.Currently, only function is to download the underline data or screenshot the report 😅 - where is I really just want to send the report to stakeholders.

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Intercom Team
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Vicky LabergeNew Participant
asked in Intercom Community
Auto-close incomplete Workflows conversations/ with ticket

Hi!I’m new to Intercom and Workflows. I’m a French speaker, so apologies if some of the wording isn’t perfect.We use Intercom to communicate with professionals using our AI tool for healthcare.To improve efficiency, we created a Workflow that automatically generates tickets depending on the issue type.I looked into the “Auto-close incomplete Workflow conversations” option, but it doesn’t work in our case, since most of our Workflows end with a ticket.I also considered using the “When the customer doesn’t respond” trigger, but that doesn’t help either—because it’s the bot (not a human) interacting with the user.And most importantly: I don’t want conversations to close automatically when the Workflow ends, because our goal is to continue helping the client if they still need support.Fin suggested I try using tags inside the Workflow to trigger auto-close only in specific cases.So I was thinking: what if I add a tag like “not_finished” while the Workflow is still in progress, and then swi

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Conor
Innovator ✨
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XandieNew Participant
asked in API & Webhooks
how to use api "List all conversations"

i catn’t use the demo。 https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversations/listconversations MyTEST:curl -i -X GET \  'https://api.intercom.io/conversations?per_page=20&starting_after=string' \  -H 'Authorization: <my token>' \   -H 'Intercom-Version: 2.13' curl -i -X GET \  'https://api.intercom.io/conversations?per_page=20&starting_after=string' \  -H 'Authorization: <name> <my token>' \   -H 'Intercom-Version: 2.13' curl -i -X GET \  'https://api.intercom.io/conversations?per_page=20&starting_after=string' \  -H 'Authorization: Bearer <my token>' \   -H 'Intercom-Version: 2.13' <name> <toke> from ALL get the ERROR INFO:{"type": "error.list","request_id": "004d2a15vsgn3sc1e320","errors": [{"code": "unauthorized","message": "Access Token Invalid"}]} Question: what’s the right way to get conversation list ?

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Steeve Cayla
Innovator ✨
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RobertYoungNew Participant
asked in Intercom Community
How to Export Intercom Data to Google BigQuery?

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in BigQuery.Ideally, we need a way to:Regularly sync Intercom conversations, user attributes, and events into BigQuery. Structure the data properly so it’s easy to query. Avoid manual exports and keep everything automated. What’s the best approach to get this data into BigQuery?

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darioschiraldi99
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junhyukNew Participant
asked in Apps & Integrations
GET https://nexus-websocket-b.intercom.io/ 404 not found

I am using @intercom/messenger-js-sdk for show Intercom button on my website.  Recently, this sdk tries to GET nexus-websocket-b.intercom.io, then 404 returned.Could you check it out? FYI. I can see this errors on this view too. 

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Trung Le DangConnector
asked in Mobile SDKs
App crash when tapping Intercom push notification on Android (related to avatar image)

Hi Intercom Support,I would like to report an issue encountered on Android devices when handling push notifications from Intercom. Specifically, the main application crashes upon tapping a push notification if the sender has an avatar (image_url is not empty).Reproduction Steps:Create a trial Intercom conversation. Configure the Intercom Android SDK with the app ID and push notification settings. Use the main app to initiate a first message to Intercom. From the Intercom admin interface, send a reply message from an agent account that has no avatar set (i.e., image_url is empty). Receive the push notification on the Android device and tap on it.Observed Behavior:If the sender has an avatar (image_url is set): Tapping the push notification opens the Intercom conversation. However, the main app process is killed. Pressing “Back” returns to the Android home screen. The user must relaunch the app manually. If the sender does not have an avatar: Tapping the notification opens the Interco

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Alex TNew Participant
asked in Mobile SDKs
[react-native] removing event listener throws "Maximum call stack size exceeded" error

Howdy!We're experiencing this issue after updating from 3.x SDK to 4.0.1 (https://github.com/intercom/intercom-react-native react-native version: 0.70.5  Code sample (which is basically the same that you have in docs):  useEffect(() => { const subscription = Intercom.addEventListener( IntercomEvents.IntercomUnreadCountDidChange, (response) => { setCount(response.count); } );   return () => { try { subscription.remove(); } catch (e) { console.log(e); } }; }, []); Calling subscription.remove on line 11 during effect cleanup triggers an exception. Line 13 prints:[RangeError: Maximum call stack size exceeded]Without try/catch block the call just fails silently due to this - https://github.com/facebook/react-native/issues/32673(which doesn't contribute to the original problem, just makes it go unnoticed).  Let me know what other details you might need. What can be done about it? Thanks.

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Emilygav
Intercom Team
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alexdNew Participant
asked in Mobile SDKs
Build Failure Due to Gradle Task Dependency in intercom-react-native

Hello Intercom team,I am encountering a Gradle build error when integrating the intercom-react-native library into my React Native project. The issue seems related to an implicit task dependency conflict.Error details:A problem was found with the configuration of task ':intercom-react-native:copyDebugJniLibsProjectAndLocalJars' (type 'LibraryJniLibsTask').Gradle detected a problem with the following location: '[project path]/node_modules/@intercom/intercom-react-native/android/build/intermediates/stripped_native_libs/debug/stripDebugDebugSymbols/out'.Reason: Task ':intercom-react-native:copyDebugJniLibsProjectAndLocalJars' uses output from ':intercom_intercom-react-native:stripDebugDebugSymbols' without declaring a dependency.Attempted solutions: Cleaned Gradle build and cache. Added explicit task dependencies using afterEvaluate, but encountered errors related to task names not found. Could you please assist in resolving this issue or provide guidance on properly handling this Gradl

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Emilygav
Intercom Team
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Carmen MitruNew Participant
asked in API & Webhooks
Vimeo Video Embed Not Rendering

Hello,It seems there may be an issue with how the Intercom API parses the src attribute of Vimeo <iframe> embeds in Help Center articles.When I try embedding a Vimeo video using a valid and supported format like this:<iframe src="https://player.vimeo.com/video/76979871?autoplay=1&loop=1&autopause=0" width="640" height="360" frameborder="0" allow="autoplay; fullscreen" allowfullscreen="allowfullscreen"></iframe>…the video fails to render in the Help Center and I get this error response:"errors":[{"code":"unsupported_html","message":"Video src is not supported"}]However, this YouTube embed works perfectly in intercom:<iframe title="YouTube video player" src="https://www.youtube.com/embed/R7CC4NYokNI?si=-s_wXnz1orMp-Dn2" width="560" height="315" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="allowfullscreen"></

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Brian B11
Intercom Team
Brian B11Intercom Team
published in Mobile SDKs
iOS SDK Release 19.0.1

Release Date: 03-07-2025 🐛 Bug Fixes Fixes a bug that could cause a crash when trying to resend a failed media message. Fixes a bug that could cause a crash during complex gradient background processing.

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Brian B11
Intercom Team
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Dev PlanableNew Participant
asked in Mobile SDKs
React-Native iOS - Error in loginUserWithUserAttributes

Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive: code: 102,domain: io.intercom.ios.error.network,message: Error in loginUserWithUserAttributes,name: Error,NSLocalizedDescription: HTTP Error: 400 bad requestWe send email and userId to the method call, like this: Intercom.loginUserWithUserAttributes({ email, userId }) Could you help us understand why we still get an error, I’ve run a console.log for both email and userId and both seem legit.

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Emilygav
Intercom Team
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