Popular Topics

Want to know our approach to integrations and how one with the Intercom brings our processes to the next level? Check this out https://blog.fibery.io/fibery-approach-to-integration//p>

Some of our users are having difficulties sending us a message. Any ideas? :)

When the visitors initiate the chat , We are collecting basic info from users, Our requirement is,When the users filled our form then we just need to send out our meeting link to the users automatically, Is it doable through Custom Bot or API? If yes, Which API will suits for us? Is there any option to share the room link (3rd party Meeting Link) via intercom. We have their 3rd party API With us, Much appreciated if anyone gives solution,

For example: Webhook-model has event conversation.user.created which seems to return Conversation type.But if I request the same conversation by id from REST api (i.e. GET /conversations/id) the one from webhook and the one from REST will have different properties . E.g in the webhook's one there is no Source field and not all conversation parts are present. The same goes to contacts If it's intended maybe types from webhook model should be documented separately?

Hi there, According to docs , GET /admins should return Admin Object which includes 'job_title' field.But it doesn't.  Here are the corresponding requests:  1) /admins endpoint (no job_title)```GET https://api.intercom.io/admins/p>  { "type": "admin.list", "admins": [ { "type": "admin", "email": "admin@mail.com", "id": "4325747", "name": "Admin Admin", "away_mode_enabled": false, "away_mode_reassign": false, "has_inbox_seat": true, "team_ids": [] }, { "type": "admin", "email": "operator+ep13p0k7@intercom.io", "id": "4427542", "name": "Operator", "away_mode_enabled": fals

*THIS COMPETITION IS NOW CLOSED*   You could win the chance to write a guest post on a topic of your choice for the Inside Intercom blog, which has more than 100,000 readers every month. All Inside Intercom blog posts are promoted across our social channels, which have a further 130,000 followers. You must be at the “Confident” level of membership or above to be in with a chance to win. If you're still at the “Curious” level, you can earn the extra points you need by asking, answering, or upvoting questions, as well as posting, commenting, or liking content in our community groups.  If you have any questions, just comment on this post! @General Chit Chat​ 

I have the problem that we need to update many organizations (> 100k ) on a regular basis ideally via a bulk call. Reading https://developers.intercom.com/intercom-api-reference/reference#update-contactI see no reference to any bulk action.

Fix-It Friday! Happy Friday, Connectors! As is tradition, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a reason my post is not finding the tagged user?Why does the Shopify Inbox app return no results for products?How to link copied existing messages together?Looking for the best way to create and manage escalation SLAs (This is really an inbox AND reporting question). Happy fixing! 

Our billing settings and signed contract conditions are different. This also affects invoices. I'm trying to reach anyone on this since August, but we still couldn't set this right. I've tried emails, intercom support chats, and direct approach.I overall love how intercom helps my team daily and hope this issue will be resolved soon :)

I have around 6000+ test usres in our account and we are about to go live. I have checked and found out that intercom provides delete user API in version 1.4. I have tried the v1.4 user list API and it is working but when I tried the delete usre API, I believe I got the success response. But when I checked the user list API again, I can still see the user and in intercom interface also I can see the same user. So I am confused now that whether the delete user API actually works or not? Can you please confirm? A quick response will be much appreciated.

Hi Intercom community, I'm wanting to verify our domain using Bluehost but I'm having trouble understanding which values from Intercom's DKIM settings page to paste and where. Here are the fields Bluehost is asking me to fill out. Thanks in advance! 

How can i customize "book a demo" app for users to make it - Book a tutorial

Api Response  { "type": "error.list", "request_id": "001abpf1ufhhbsgi1ku0", "errors": [   {     "code": "server_error",     "message": "Server Error"   } ]} Value passing  custom_attributes : {"Status": "Active"}

Our company uses Looker for data and analytics with our product. The Product team uses all of the different data stats collected from different places to define the product adaption, UX/UI, and Voice of the Customer.We use Segment to collect data from different sources, including Intercom. The issue I'm running into is Segment will not update their Intercom API from 1.x to the newest 2.2 which provides many updates for customer support.We are either going to have to build our own integration directly from Intercom to Looker (not ideal at all) or possibly someone from Intercom can connect with Segment to move this along?

Fix-It Friday! Happy Friday, Connectors! As always, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Reckon you can help with these? Company's created_at is always unknownAnyone using Segment for data? Their connection with the Intercom API is outdatedI'd like to trigger a series that starts when someone clicks on a link in an email or in-app message.How can I stop a custom bot opening on the main website and a subpage at the same time? Happy fixing!

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

Hi Everyone,Could someone give me some nice pointers on the best metrics on how our SDR and Sales Exec Team work together when it comes to passing/managing leads? Might be more subtle ones along with the obvious ones. Thanks!

I have created a user and given them full access. However, when I query the API for their user/admin ID, they don't exist.I'm trying to use their ID's for use in the 'Create a Message' model.

Has anyone used Pardot with Intercom before? We're looking at adding it to our tech stack but was wondering if anyone had used Intercom to collect lead information and used Pardot Form Handlers to send that info into Pardot before?

Has anyone had issues with Typeform? Whenever I clicked Create new block, nothing is happening. I've tried on all browsers, uninstalled/reinstalled etc. but nothing is working. It is so frustrating, please help!

We have a customer that would like to get email notifications whenever a user from his company started a chat. How can we achieve that in an automatic way?

The version 7.1.2 of Intercom seems to be causing issues to some users. Look the screenshot below: This only started happening on iOS 14.0, this issue is visible on an iPhone 11 Pro Max. Note the rounded border around the application. My application does not apply any mask in the app view. Did the version 8.0.0 meant to fix that? Could you please write a clear and sensible changelog instead of "The SDK has been updated to support iOS 14."?

The Intercom API allows for searches where a data attribute "has any value". I'm looking to perform a similar search through the API but "known" is not an "operator". I see the UI is using the old /users API, wondering if this search is available using the new contacts API. Thank you.

I have set live a mobile carousel as an education screen for a section of my app.  When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).  I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.  Any tips?

I'd like to prepopulate the form fields of the information we've already collected on some of the messages published via intercom? i.e. If I already know the user e-mail, name, etc...whenever the user has to complete again a form, to prepopulate these fields with the information we already have.. is it possible?