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Hello, in gem for Ruby on Rails a filter is used :before yet it doesnt seem to work as API doesnt give a response or gives a response ignoring the filter. Perhaps a gem problemIs there a way to send a request with a date range?API v1.3

Hi! When managing your macros, under the title it displays how many times it's been used recently. Some macros display how many times it's been used in the past 30 days, while others only display up to the past 7 days. What determines how far back it tracks?Where can I view how many times a macro has been used for even longer periods of time, or custom date ranges?

Is there a way to remove our last name from our personal Intercom email address (john.smith@guidestar.intercom-mail.com) or to change it so when we respond to users from our individual email address the users see it coming from our team email address (support@candid.org)?Thanks for any help! 

Are there plans for the "Content Showcase" app built by Intercom to support custom attributes? Right now we can only use a static URL. The challenge we have is each customer has a unique URL, so it would be great if we could pipe in custom attributes e.g. Company ID. 

Is it possible to run two banners at the same time?

Hello, I'm working on a react web app, and if the user is logged in, the app is calling the function with the user's data:  window.Intercom('update', {        app_id: AP_ID,        name:... email..}) and when there is no logged in user Im caling the Intercom just with th app_id:  window.Intercom('update', {        app_id: AP_ID}) but, still, the messages are sent as the logged-in user, What can I do about it? thanks,Gy  

I am interested in any ideas that could help me see when they start working and finish their work. Thank you.

After installing Intercom SDK using CocoaPods I get a build error trying to run my app on a physical device (on the iOS simulator everything works fine). The error I get is: building for iOS, but linking in dylib file (/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom) built for iOS Simulator, file '/Users/zivnergal/Library/Developer/Xcode/DerivedData/MishlohaDeliveryApp-axgsnxqfnywcgrevkhngnimsxuzw/Build/Products/Debug-iphoneos/Intercom.framework/Intercom' for architecture arm64 Anyone faced this issue?🙏

Hello everyone,I was trying events creation API on postman and have correct recently created a lead from the lead API.The lead API successfully created a lead with the provided details, and I tried adding an event to this user, this event API gave 404 error user was not found.I also tried this event creation on the leads that were captured from the conversation message & also tried it with manually added leads created on the Intercom platform but still the event API was returning 404 error.But this event creation is successfully happening on users that were earlier leads.The API call returned 200 and I can also see the event addition on the platform. Pic: Events addition failed and says user not found Pic: Lead is present in Intercom Pic: Adding event on leads works perfectly My question was is there some limitation on the lead's side from the backend of Intercom, which stops adding events in lead?If not then what's the correct way of doing it. Also, I wanted to know how ca

Hello everyone,I had a use case where we need to report the video activities watched by the user.I was using the custom attributes to save the video activities.The custom attribute I created was video_view with a datatype of list.Now every time a user watches a video I update the list attribute with a new video name and then update the video_view (custom attribute) value to this video name in the lead data. Now the issue is, if 2 videos are watched by the lead we would have to add 2 values to video_view(custom attribute) but the list attribute can only store 1 video name at a time whereas the user watched 2 videos.So I was thinking of custom attribute which can have multiple values.If there is any better approach let me know. Also why I am using custom attribute is because operator on the Intercom can easily filter out the user based on the video name.If possible can we have an object type in custom_attribute so that we can store further details in the same attribute? 

Hey, i want to send my user a custom message, on web it is with 'showNewMessage ' and the custom message. if i want to do the same thing but on Intercom for Cordova & Phonegap, is there a way to do so?

This is my dependency graph:  dependencies { implementation 'androidx.multidex:multidex:2.0.1' implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'androidx.appcompat:appcompat:1.2.0' implementation 'com.google.android.material:material:1.2.0' implementation 'androidx.recyclerview:recyclerview:1.1.0' implementation 'androidx.annotation:annotation:1.1.0' implementation 'androidx.constraintlayout:constraintlayout:1.1.3' implementation 'androidx.legacy:legacy-support-v4:1.0.0' implementation 'androidx.cardview:cardview:1.0.0' implementation 'androidx.gridlayout:gridlayout:1.0.0'  implementation 'com.google.android.play:core:1.8.3' testImplementation 'junit:junit:4.12' androidTestImplementation 'androidx.test.ext:junit:1.1.2' androidTestImplementation 'androidx.test.espresso:espresso-core:3.3.0' implementati

How do I set up the Intercom <> Hubspot integration so that the lead from the intercom is imported into the Hubspot already with an identification of which landing page he first contacted? I have 3 different landing pages where the intercom chat is active. Through the intercom I can already know where the lead came in contact with the tag "Referral url" in the individual report of each lead and through the field "Top pages for new inbound conversations" in reports. How do I get this information to appear on the Hubspot automatically? 

The conversation end Webhook only returns the very last message in a conversation in the conversation parts object.  Should it show all parts of a conversation or am I supposed use a separate API call to retrieve all parts of a conversation?

Currently, our teammates find they must re-set up certain areas of the Intercom whenever they use Intercom (this may be related to their seats being turned off and on each time). This is annoying for them because they need to reconfigure certain parts of the right-hand sidebar, like toggling the "Latest Conversations" box to display, and setting up the Customer Details box to display relevant fields. Is there a way to create a "Default View" so they don't need to reconfigure it every time?

We have pushed the data from Intercom into Stitch and into Looker. We are running into issues connecting the data together in Looker.   did reach out to Intercom and they do not have a Data Model they can share. We need to match the primary keys in Looker. Wondering if anyone has done this.

How can I generate a report of my active Teammates or active Admins w/o using API? I need a simple export of 3 columns 1. Teammate Email 2.Assigned Teams 3. Has Inbox Seat?

Hi everyone, we have 2 workspaces in intercom. A Salesforce app is connected to one of our workspace and I like to know if I can connect another workspace to the same Salesforce org.Is there any way I can have the second intercom workspace linked to the same salesforce environment? I could really use the help! Thanks a lot :)

We made an Intercom App relying on CanvasKit and the Sheets within the Messenger.However Messenger Sheets display from within an iframe, and some users can't access it because they have iframe blockers… Sometimes it's even worse as their blocker prevents the iframe to open in the messenger but opens it into a new tab, and obviously it does not work as expected if rendered from outside the Sheet into the Messenger… So, even if that's not something we can fix, I wanted to know if you had some advices and experience about it? The idea is to make a clean UX whatever the issue is…

I am using Java SDK to send events to intercom. It works on local machine, but now AWS. I get below exceptionjava.io.FileNotFoundException: https://api.intercom.io//events java.io.FileNotFoundException:https://api.intercom.io//events atjava.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1920) at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1520) at java.base/java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:527) at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:334) at io.intercom.api.HttpClient.runRequest(HttpClient.java:151) at io.intercom.api.HttpClient.executeHttpMethod(HttpClient.java:110) at io.intercom.api.HttpClient.post(HttpClient.java:100) at io.intercom.api.DataResource.create(DataResource.java:25) at io.intercom.api.Event.create(Event.java:35)  

We have our product running for a couple years now. There's a lot of users. When we started with intercom there either wasn't any option for supporting push notifications or we just didn't find it enticing enough. Now we would like to enable push notifications in intercom. We have thousands of push notification tokens in our DB that we use in our product. Is there any option to use those tokens and just synchronize them to the users in Intercom or is the only possible option to use the iOS SDK in our app?

Hi team, We're building an app that will add notes in conversations. Looking through the Intercom API, it seems like we must associate a note with an admin in the Intercom account.  Is it possible for the note to come "from" our app instead? For example, like Slack bots with their own name and logo. Or, we use the Intercom/Github app and notes are posted from "Operator".   

Hi Team, I'm trying to create a webhook for my app that having OAuth authentication (i.e. Intercom users can install my app on their account/workspace). In my app, users can create separate functions to be executed for each type of intercom notification topic e.g. 'contact.created' topic triggers function1 and 'company.created' topic triggers function2 ...etc. So for example, if user1 creates 2 different functions for 'contact.created' & 'company.created' and another user2 creates few more functions for different notification topics for that user's account/workspace.  With webhooks how do we distinguish from which user or workspace the notification is generated? Webhook json payload does not seem having any field that allowing me to uniquely identify user/account/workspace where the event occur? or am I missing something?thanks

Hey Connectors! It's time for Fix-It Friday once again! It's your chance to help out your fellow Connectors with their burning questions. Can you help these folks out? Best practices for visualizing ALL engagements through Intercom?Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all...How to identify from which user/account/workspace a webhook notification generated?What are the best practices for multilingual support?Mobile Push data is missing in recent message data exportsHow can I stop automated responses adding this email into the conversation? Happy fixing!

Hey Connectors! In this webinar @Rati Zvirawa​ and @David Cullinan,​ the product managers behind Custom Reports and Conversation Topics, dive into best practices and the stories behind how they were made. https://intercom.wistia.com/medias/c7vq092j0j If you're watching back the recording here, please feel free to reach out with any questions you may have in the thread below 👇 Thanks to all who contributed to the actual webinar on the day, we've taken on your feedback and look forward to running more sessions like this in the future.