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Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 428 Topics
  • 923 Replies
428 Topics
P
Parth S11New Participant
asked in Workflows
[Android] Is it possible to launch a custom bot directly from a button ?

Hi, I wish to have a user interact with a specific intercom bot directly by clicking on a button. Is that possible? I am aware that we can launch Intercom from a custom button using ```Intercom.client().displayMessenger();``` This opens up the default messenger window based on the conditions mentioned in the docs (https://developers.intercom.com/installing-intercom/docs/android-configuration#section-create-a-custom-launcher  However, I wish to always open up a single custom bot whenever the user clicks on the button regardless of any other conditions.  Is that possible ?

550
K
3 years ago
E
ErneConnector
asked in Workflows
What are some phrasing suggestions for the resolution bot to ask, in order to encourage people to phrase their question in a succinct manner?

When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? :)

140
E
3 years ago
Kevin Bendixen
Top Expert ✨
Kevin BendixenTop Expert
asked in Workflows
What's your experience with the new looping feature?

I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.

350
W
3 years ago
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LujoNew Participant
asked in Workflows
Can I show different notice message in the messenger for different kind of request?

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

320
L
3 years ago
A
Antoine RNew Participant
asked in Workflows
How to set up a custom bot for manager out of office replies

Hello, I need to manager automatically our customer who try to reach us out of office hours.I thought that was a basic feature but it seems not...So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.  But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...So thank in advance for your help and feed back !   

1120
R
Top Expert ✨
3 years ago
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Brian LNew Participant
asked in Workflows
How can I stop certain visitors from spamming my Custom Bots?

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

1030
B
3 years ago
A
AnyaConnector
asked in Workflows
Can you add an open text field to a custom bot?

Hey everyone ✋ I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path. Thanks in advance,Anya 

90
A
3 years ago
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User673New Participant
asked in Workflows
How can I fond out what users went down a particular path?

I sent out a custom bot and I'd like to know the user responses

100
Eric Fitz
Employee
3 years ago
M
Marianne MNew Participant
asked in Workflows
Can a specific event trigger a custom bot as soon as it is detected ?

Hi,  We created an event called "Analyse_error", in order to detect every time one of our users encounters an error while using our solution. This events is well detected by Intercom and appears in the "rules" that determine when to launch the bot. For example, I can choose to send the bot to every users that encountered an error in the last 2 days.  However, I would like to launch the bot AS SOON AS the user encounters an error. That means, EVERY TIME, and AS SOON AS the event is detected.  How can I do so ?  Thank you for your help.

320
Eric Fitz
Employee
3 years ago
C
Chris C11Active User
posted in Workflows
We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed.

We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed. My resolution bot was set to close if the bot already answered the question. If you look at the flow of the conversation above it seems as if Intercom is taking a null response from the customer as an assumption that the answers helped and then closing the conversation. This is dangerous and I would ask that the conversation only be closed if a customer clicks 'that helped' or some other confirmation screen Intercom would send.

1310
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3 years ago
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Max TNew Participant
asked in Workflows
Custom bot not firing continuously, why?

Hi. I have a custom bot set up to engage visitors/leads. It triggers after 10 secs on our homepage URL. However, I am noticing that if I open/interact with the bot at all (whether I reply or don't reply) it won't then re-trigger/fire when you next visit the website. Why is this? I have tried a series of rule testing in order to get it to trigger regardless of site visits etc. and tested on a range of people and they have said the same. Any help is greatly appreciated, thanks!

330
M
3 years ago
A
Alexandra M11New Participant
asked in Workflows
Set a time for activating bot

Is there an option to set time for activating a bot?My use case: I want a bot to send a message in chat if user's message in chat was not answered for 10 mins.

80
A
3 years ago
K
KnowledgeNew Participant
asked in Workflows
What is considered as a good Resolution bot coverage rate?

What is considered as a good Resolution bot coverage rate?

1730
T
Super User ✨
3 years ago
M
Mark T12New Participant
asked in Workflows
Can we randomise the order of buttons in Custom Bot?

We'd like to study if the order of the Custom Bot buttons affect the experience of the user, ie. the user selects one of the top buttons, but would be better serviced by options presented at the bottom. We are wondering if we can randomise the order of Custom Bot buttons and see the effect in visitor interaction.

60
R
Top Expert ✨
3 years ago
U
User572New Participant
asked in Workflows
Can we have custom bots (from a button) added to a Series?

On Series there only seems to be the option to add a normal custom bot. If it's created and I try and import it into the series, I can't find it in the search

60
R
Top Expert ✨
3 years ago
U
User530New Participant
asked in Workflows
Can't preview custom bot.

There are no error messages, the button is disabled. Any idea how to fix? I asked already in support chat but the reply may take a lot of time. 

210
U
3 years ago
U
User570New Participant
asked in Workflows
Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

160
Eric Fitz
Employee
3 years ago
U
User556New Participant
posted in Workflows
How to export datas from bot ?

How to export datas from bot ?

520
U
3 years ago
G
Greg W12New Participant
asked in Workflows
Is there a way to change the speaker icon color within a video bot?

From Intercom's help center, it says, "Video bots are muted by default. Visitors can easily unmute them by clicking the speaker icon:" However, the speaker icon is a really dark color in our video bot, so it's nearly impossible to see. In the help article below though, their screenshots shot the speaker icon being white: https://www.intercom.com/help/en/articles/2478656-personally-engage-your-visitors-with-a-video-bot/p> How can we change the speaker icon color on our end to be white? Thank you for the help!

150
R
Top Expert ✨
3 years ago
M
markNew Participant
asked in Workflows
Why won't my Custom Bot show up on a button click?

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now). We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected. The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it

1610
R
Top Expert ✨
4 years ago
C
CeceNew Participant
asked in Workflows
Sending an email after a bot interaction

Hi community, I'd like to send a visitor an email after a certain bot interaction (and also after capturing their email).  For example, the bot offers them a resource and it asks whether they would like it to be sent to their email. Would the easiest way be to tag them and then create an ongoing email with the tag as the Rule? Thanks in advance!

420
C
4 years ago
J
John YNew Participant
asked in Workflows
Is there any way to add some sort of field validation when using form data fields?

For instance we ask for name and email address, but right now there's nothing preventing users from entering a 100 character name or a malformed email address.

780
R
Top Expert ✨
4 years ago
R
rajabdeenActive User
asked in Workflows
What is the document we have to learn about operators?

We can see in the configuration of canvas kit, we can tick operator. But its not clear, when the operator will be called? where do we need customize or configure? Cld anyone provide me a link to learn about the operators.

10
A
4 years ago
J
JASONNew Participant
asked in Workflows
We want to use the bot to answer the simple questions.

We have different FAQ's for different schools that we deal with. We want the bot to be able to ask the customer what school and then be able to answer with that schools FAQ. How do I go in and program this?

60
T
Super User ✨
4 years ago
C
Carly SNew Participant
asked in Workflows
We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?

We are having a problem where our customers aren't getting a response because they don't realize that they MUST click "talk to person" in order for a human to see their message. We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?

40
Kevin Bendixen
Top Expert ✨
4 years ago
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