Workflows & Automations

I want to set a goal for a webinar signup, for example. Is it possible to get a pixel code I can embed on my "thank you" page after signing up so that Intercom can tell how many signed up? Alternatively, is it possible to do this with a server-side postback?

Hello everyone!  I'm in the situation that I'm implementing Intercom on a page where I can't ask people abut their personal data or anything like that. I do however want to initiate conversations with the website visitors, and thus I have made Custom Bots that I believe should trigger "Hi, why are you here" (simply stated) with a couple of options to click. Should be easy, right?  No. The bots don't trigger. I have tested both "Outbound" and "From new conversation" bots, added the pages they should work on, and in Preview mode this give the desired behaviour. But live they're not showing that behaviour.  Can someone help me debugging this? Or am I misunderstanding something fundamental here?

Is it possible (or: what is the best way to...) run a small bit of code or show an iFrame in the messenger? For a certain case in a custom bot, if a user chooses a certain path, I want to show the user a quick calculator. The code is very simple - an HTML input, and about 5 lines of javascript. Is it possible to either put the code somewhere to show it in the bot? Or otherwise, can I use an iframe that shows a page where the calculator is hosted? Thanks

I'd like to ask users a question and have them pick all answers that apply to them from a list of options in a custom bot. Since data field lists and reply buttons only allow for one selection, I don't see any other way to do this than asking whether each of the 11 options applies to the user as separate questions. This will make my bot very long so I'm obviously not thrilled about this solution. Am I missing something or is my proposed solution the only way to achieve this?

I'm setting up a custom bot (button triggered) and want to end it with a content showcase. The bot is only available through a landing page which I'm only sharing with certain customers, and I only want to share the content showcase announcement with these customers. Is it possible to add the announcement to the bot without also adding it to messenger home for all users to see?

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

Hi guys we have a simple Outbound bot which is popping up when the schedule is Out of Hours... it works great and only pops up once on desktop and can be easily closed and never appears again... HOWEVER... on mobile, the chat window springs into life CONSTANTLY on every single page view... it can be closed but then visiting a new page it triggers again ... this is only on mobile not desktop... what can I check!! Need it to stop popping up every single time a new page is viewed!

Is it possible when using round robin to see who is next in the order to receive a chat?

For example, if you want to ask users for feedback using your Custom Bot 🤷‍♂️ How it can be implemented on iOS/Android?

Hi team,We're using a custom bot to understand more about the type of content our clients would like to receive. We'd like to be able to assign tags to users based on which reply buttons they select (there are a series of 3 paths), is this possible?

Hi! I have a different layout of the website when browsing with desktop or mobile. I would like to use a button bot in mobile browsing. Am I able to do that? The same button doesn´t exist in the desktop version if that makes any difference 🙂 ​The situation is that the messenger won´t fit in the mobile layout and I should be able to hide the messenger when browsing with mobile and instead I would like to use button bot. Can anyone help?

Hi, I wish to have a user interact with a specific intercom bot directly by clicking on a button. Is that possible? I am aware that we can launch Intercom from a custom button using ```Intercom.client().displayMessenger();``` This opens up the default messenger window based on the conditions mentioned in the docs (https://developers.intercom.com/installing-intercom/docs/android-configuration#section-create-a-custom-launcher  However, I wish to always open up a single custom bot whenever the user clicks on the button regardless of any other conditions.  Is that possible ?

When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? :)

I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

Hello, I need to manager automatically our customer who try to reach us out of office hours.I thought that was a basic feature but it seems not...So it seems I need to set up a custom bot to be able to send automatically an out off office message. I need to display this message each time a customer intent to contact us through intercom out of our office so every weekdays night and on weekends.  But obviously, impossible to find anything out in helpdesk, and I don't expect an anwser from intercom support team before severals months...So thank in advance for your help and feed back !   

We have custom bots on our website that are getting spammed bombed from Middle Eastern and Asian countries. Blocking those visitors is not working. I can't set a rule to not show the messenger without affecting the Messenger for valid visitors. Does anyone have experience with this?

Hey everyone ✋ I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path. Thanks in advance,Anya 

I sent out a custom bot and I'd like to know the user responses

Hi,  We created an event called "Analyse_error", in order to detect every time one of our users encounters an error while using our solution. This events is well detected by Intercom and appears in the "rules" that determine when to launch the bot. For example, I can choose to send the bot to every users that encountered an error in the last 2 days.  However, I would like to launch the bot AS SOON AS the user encounters an error. That means, EVERY TIME, and AS SOON AS the event is detected.  How can I do so ?  Thank you for your help.

We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed. My resolution bot was set to close if the bot already answered the question. If you look at the flow of the conversation above it seems as if Intercom is taking a null response from the customer as an assumption that the answers helped and then closing the conversation. This is dangerous and I would ask that the conversation only be closed if a customer clicks 'that helped' or some other confirmation screen Intercom would send.

Hi. I have a custom bot set up to engage visitors/leads. It triggers after 10 secs on our homepage URL. However, I am noticing that if I open/interact with the bot at all (whether I reply or don't reply) it won't then re-trigger/fire when you next visit the website. Why is this? I have tried a series of rule testing in order to get it to trigger regardless of site visits etc. and tested on a range of people and they have said the same. Any help is greatly appreciated, thanks!

Is there an option to set time for activating a bot?My use case: I want a bot to send a message in chat if user's message in chat was not answered for 10 mins.

Can I force a user to complete a simple form (name & email) when they login to our app for the first time (based on their IP)?Thank you!