Contacts & Companies

Track your customers in the Intercom platform for better relationships

  • 159 Topics
  • 471 Replies

159 Topics

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Inter C12New Participant
asked in Contacts & Companies

Why do I have duplicate users?

I have duplicates of some users, all with the same email address. How did this happen? How can I fix it?

28
M
10 months ago
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ToniNew Participant
asked in Contacts & Companies

I need to download all activity for one customer, including the lifetime history of page views and visit time stamps. Is that possible?

We have a "customer" who is committing theft of IP. I am trying to download the entire history of this customer's time on the website, which I know is timestamped by Intercom but we are only shown a small snippet on the customer profile page. Does anyone know of any way to download a more complete history of customers? What I love about Intercom's tracking is it shows dates and times. This would be really helpful.

1
Oseas
10 months ago
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User2397New Participant
asked in Contacts & Companies

How do I add a company?

Can I use www.make.com to create one? How do I edit details from the UI? It appears I cannot create a company? So I used www.make.com to add a company from a spreadsheet, but since its not associated with a contact I cannot view it. I don't know how to link a contact to a company through the UI either?  Any suggestions? 

1
Racheal
10 months ago
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Jose CNew Participant
asked in Contacts & Companies

Create a company in Intercom

How to create a company in Intercom? 

2
U
10 months ago
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Chelsea WNew Participant
asked in Contacts & Companies

Can Customer Details be Modified?

Hello Everyone,  Our CSMs/OBCs often forward customer emails, which pull into Intercom as our company. We are trying to track chats per company, which skews those results. I tried updating the email address in the chat field, but the details stayed the same.  Is there a way to update the customer details?  Thanks!

1
Oseas
10 months ago
D
Drew P12New Participant
asked in Contacts & Companies

Is there a good reason we should not create new customer records as users (vs. leads)?

We have a lead gen process where consumers are providing us with qualification information so our customer success team can interact with them. We are using Zapier to feed this data into Intercom. We want to be able to crate events for these new customer records (such as Calendly events and the information from the lead form).  (As best we can tell), Zapier allows for the creation of events for Users but not for Leads. Looking at the Lead vs. User definition, Leads are a more accurate description of these consumers. However... if we can't use Zapier to append events to leads... is there a good reason we can't use User records to track these consumers?

1
Daniel M15
11 months ago
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John JNew Participant
asked in Contacts & Companies

How long does it take to receive an export of companies or contacts?

I submitted an export request for companies a few days ago and haven't received a notification in my email. I did another today to see if it was a fluke.

2
J
11 months ago
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Sam D12New Participant
asked in Contacts & Companies

How can I archive/export conversations in bulk?

I would like to archive a large number of users but keep their conversations. Archiving a user causes the conversations to be lost. I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)

2
V
11 months ago
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User955New Participant
asked in Contacts & Companies

Can I hide contact information from teammates?

How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

9
Milan
Top Expert
11 months ago
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Jacob T12
asked in Contacts & Companies

API Contact 'Error while serializing AppCount endpoint json result.'

I am using the Dotnet API library and attempting to retrieve a lead through the ContactsClient, but am recieving the error 'Error while serializing AppCount endpoint json result.' This appears to be to do wuth the SocialProfile list/model as the SeaializationType is: System.Collections.Generic.List`1[[Intercom.Data.SocialProfile, Intercom, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]] Has anyone else uncounted this issue or know of a solution?

1
Daniel M15
11 months ago
Z
Zee
asked in Contacts & Companies

I'm trying to import an 8k+ leads list, but only ~3700 go thru. Anyone know how to fix this?

The leads are all accurateNo error is shown, just that 3700 have been added 

3
Z
11 months ago
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Robert L12
asked in Contacts & Companies

How to Filter Contacts with "Blank" email. 'Unknown' does not bring up the Leads with no email present, and searching for a blank field is not something that is coming as obvious for me.

Looking for 'People' who have these types of details.

1
Shauna
1 year ago
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UnmuktNew Participant
asked in Contacts & Companies

How do I get Intercom to identify the user on my webapp?

I am using Intercom for my webapp. The webapp has a slack login, and I want Intercom Company, User details to be updated basis who has logged in through slack. How does Intercom currently handle this? What are the best practises that one should be aware off? Use case:Product tours need to be personalisedRules for Intercom series require metadata on user login, which Intercom currently doesnt have.

1
Racheal
1 year ago
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Ozan Y
asked in Contacts & Companies

Add Plan to Company

I can not see any plan. Actually I don't find how to add plan to Intercom. 

1
Racheal
1 year ago
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TEST
asked in Contacts & Companies

Update "social_profiles" in contact

Hello, I'm using your API to create a contact.In contact model there is a field called "social_profiles"https://developers.intercom.com/intercom-api-reference/reference/contacts-model#social-profile-object How can I update it using API?I don't see an example herehttps://developers.intercom.com/intercom-api-reference/reference/create-contactOr herehttps://developers.intercom.com/intercom-api-reference/reference/update-contact

4
Milan
Top Expert
1 year ago
H
Holden
asked in Contacts & Companies

Creating a segmented list of users for an email blast and as I add filters using "or" - meaning to bring in other potential users, the list is actually shrinking - not sure it if is a bug?

I am creating a segment of users to send a mass email. I have a few "and" filters set... i.e. Email (Has any value) AND Country (United States). Then, I try to add another filter using AND but want to only use certain data points for the specific filter -- for example "Soccer" OR "Basketball" (we don't want to send to Baseball). For whatever reason, as I add "Basketball" - it is actually reducing the number of users in the segment. Does anyone else ever have this issue and know a workaround? I have tried a few different ways and have shown multiple people at my company to make sure it is not user error.  Thanks, Holden

1
Daniel M15
1 year ago
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User327
asked in Contacts & Companies

Can't search in contacts via API

I am trying this code:$intercom = new \Intercom\IntercomClient($secretKey);$intercom->contacts->search([ "query" => $['field' => 'name', 'operator' => '!=', 'value' => 'Alice'],]); As I understood: "name != Alice" should return all my contacts.But as result I have exception: Not Found (404) in php-http/client-common/src/Plugin/ErrorPlugin.php line 83 What I do wrong?

12
U
1 year ago
T
Timur
asked in Contacts & Companies

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

What is the way to create contact with `utm_*` fields? Nothing is declared on create/update contact pages

3
Racheal
1 year ago
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User110
asked in Contacts & Companies

Is there any possibility to see "the last seen" time of each user on Salesforce?

I am looking for a possible solution to obtain automatically the last seen time of each user and have it connected on Salesforce.

2
C
1 year ago
I
Inter C12New Participant
asked in Contacts & Companies

How do I untag users?

I’ve accidentally tagged a lot of users in bulk, how do I untag them?

3
L
1 year ago
A
Abe
asked in Contacts & Companies

API returns user not found when the ID is correct

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

2
M
1 year ago
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Lucia
asked in Contacts & Companies

'User notes' and 'Lead notes' features being too basic

Hi! Is there anyone else that finds the ‘User Notes’ or ‘Lead Notes’ too plain? We would love to leverage this feature, but it lacks any formatting options, hypertext links, etc. We don't use any CRM outside of Intercom and consider this feature very limited.Would you find it useful if the feature was more advanced? 

1
L
1 year ago
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Ron H
asked in Contacts & Companies

How to convert users to leads?

Hi, I imported leads from a conference, but all of them came in as users. How do I change them to leads?

2
R
1 year ago
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User1287
asked in Contacts & Companies

How could you create conversations from our internal clients from same domain mail ?

Hello there,we have external clients which is easy to create conversations. But we have also internal clients who have the same domain mail than the universal inbox (support@kesselmedia.fr) and these clients who are not operator, have some questions to ask also (they have an email @kesselmedia.fr. How could they create conversation, whithout being operator, but using support@kesselmedia.fr like a normal client ?  Best regards,Ludovic

1
A
1 year ago
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User1062
asked in Contacts & Companies

Is there a way to list archived contacts?

We're syncing our customer's Intercom contacts to our system, and when they archive their contacts we want to know which contact we need to update on our system. Is this possible? Edit April 30After some testing. I think it's the other way around. If customers archive their user user.deleted event will be called. But again, if they archive more than 1 user (I tested archiving 2 users), the webhook event will never arrive. Also, if I permanently delete user data, no webhook will ever deliver. Then my question would change to is there a way to know a user has been deleted on Intercom or know if multiple users have been archived?

1
Daniel M15
1 year ago
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