Fin Product Area

We want to use Intercom Product Tours for one of our domains, but our client would not want the chat Messenger feature. Is it possible to configure Intercom to still have Product Tours working but remove that Messenger? Thanks in advance!

I submitted an export request for companies a few days ago and haven't received a notification in my email. I did another today to see if it was a fluke.

My workspace is not updating with the new feature, Tickets.

I can't find a way to set my newsfeed live, they are all as drafts.

Hi, we work with small business customers so make extensive use of the company layer in Intercom. It's quite usual that a single person is on multiple companies with the same email adress, but therefore has unique users in intercom (unique IDs, companies etc, but same email adress).  Is there some practical way of sending a newsletter to only unique email addresses? Currently we have customers complaining that they get our newsletter up to 10 times (as they're on 10 different companies).  The only way I can come up with is each time having to download the entire user list, remove duplicate email users, re-uploading with a tag, and sending only to tagged customers. A lot of work for our content team each time they want to send a simple newsletter! Johan

We use custom bots to provide some information before someone chooses to speak to a person. This is across most of our pages, but I have a different Custom bot that I would like to kick in if a person accesses Intercom from another of our webpages. This is important because the bot will end by assigning the query to another team in Intercom (and this seems to overrule the inbox rules set up). Is it the 'new conversation' Custom bot I should be using? I thought it would be straightforward to do this by using Rules, but I've tried a few different things and it still only shows the original custom bot, not the one I have created. This means the queries are then also assigned to the wrong team. I've created an Audience rule 'Current page contains...', but this didn't work. I also added 'does not contain' to the original Custom bot as well, but this still didn't fix it. Can anyone help? Thank you

I would like to archive a large number of users but keep their conversations. Archiving a user causes the conversations to be lost. I can archive a single user conversation but I can't find a way to do it in bulk (10,000ish users)

How can I hide the contacts details from agents. As we hire external temp agents, I would like to prevent agents from seeing the full names, emails and phone numbers of customers. Is this possible?

I am using the Dotnet API library and attempting to retrieve a lead through the ContactsClient, but am recieving the error 'Error while serializing AppCount endpoint json result.' This appears to be to do wuth the SocialProfile list/model as the SeaializationType is: System.Collections.Generic.List`1[[Intercom.Data.SocialProfile, Intercom, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]] Has anyone else uncounted this issue or know of a solution?

How can I disable visual mode in Custom Bots builder?

For some reason the Product Tour build is not recognizing the data-intercom-target key in the right place, as you can see the pink line on the top left corner of the screen shot. Any ideas? I added the key in other places and works fine, I have the problem only when adding the key to the items inside the menu, on the left side, where the background color is black. 

Messages from existing threads with clients are suddenly being sent to Spam, and this causes the team to miss out on their replies. What could be the cause of the this? Understand there is an option to mark the email as 'Not Spam', but keen to look into what the issue is to prevent this from happening again.

Is it possible to export recent page views as a report?

Hi,  I currently have a welcome email that is sent if sign up is < than 1 day and an onboarding attribute is of a specific value. Due to the nature of our product, I would prefer to send the email as soon as the user is created in Intercom.  Could you confirm if the "signed up if it's on the date" Trigger will help achieve this ?  I can't find anything in the help docs to explain the "if it's on the date" parameter. Thanks!  

I am looking for 1st response time for a specific team, not all teams.

We have quick-start guide articles in our Intercom Help Center that have links to other Help Center articles. When a quick-start guide article is open in the Messenger, is there a way for those links to open in the Messenger rather than a new tab? Thanks!

I noticed there is an intercom-session cookie set, but it's not set to secure. Is it possible to do so?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

How can I see how many conversations have been started/closed/reopened by a teammate?

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

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i am trying to test a series created, with two active user emails. when i add the emails like this, feedback says no user matches. is testing only allowed for 1 user per time? is it only one account or all? because, it the user results come up when i only add one of the emailils.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building. We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback. We'd love to have a conversation with you. Let me know if this interests you and we can chat!

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.