Fin Product Area

I noticed there is an intercom-session cookie set, but it's not set to secure. Is it possible to do so?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

How can I see how many conversations have been started/closed/reopened by a teammate?

This article talks about the sources of the escalation: https://www.intercom.com/help/en/articles/205-how-customers-contact-you/p> I'd like to see a break-down by source for my support tickets.

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i am trying to test a series created, with two active user emails. when i add the emails like this, feedback says no user matches. is testing only allowed for 1 user per time? is it only one account or all? because, it the user results come up when i only add one of the emailils.

When our customers message us, we often find that context of previous conversations helps us respond to them well. The problem is it can be tedious to then go looking at past conversations. We thought "wouldn't be nice if a brief note was added to new conversations with a summary of past conversations with the customer?" So that's what we're building. We're mainly building it to scratch our own itch, but we think it would be helpful for many businesses that use Intercom. So we are reaching out to you to get your feedback. We'd love to have a conversation with you. Let me know if this interests you and we can chat!

I want to import from an excel file, and pull specific fields from the file into the body of an email. Much like a Word document email merge, but using Intercom.

Hi, I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?

Hi, We are using Conversation data a lot and I enjoy creating custom reports based on them. But I'm missing the possibility to filter the conversations based on the data. Let's say I want to list all the conversations that have a specific value in Conversation data in a specific time period. I was not able to find any way to do so.

Hi team, I have updated our CNAME help.productengine.app to point to custom.intercom.help However, the config in Intercom has been stuck on Pending for a few hours now: When I click try again, i get an error pop up. Can you please help point me in the right direction?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

We did not like the build-in Help Center, and made our own website instead. How are people doing something similar to the Article Inserter, but with content from their own Help Center?

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point. Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin. Any ideas will be greeted with smiley emojis!

Currently, we send the little default survey (with emojis) after we close a conversation with a customer. I'd like to replace that with a customizable, branded email instead that asks for feedback and can also include a couple of relevant pieces of content. What's the best way to do that? Do I have to use a third-party app? I feel like I should be able to use Intercom's email messaging service to send triggered emails (when the convo closes) without having to go the third-party route, no? Thanks in advance!

I created a tour to link from a feature announcement post. The post will send. However, when I use the "use tour everywhere" link for the tour, it takes me to the correct page, but I don't see the tour. However, the tour in Intercom will count the view. Settings Are: Show your tour automatically: Turned OffUse your tour everywhere: on and there's a copy-able link. (I've triple checked the URL - copied from the website as well as copied it from the Post that works) Frequency and scheduling:Send once, first time the person matches the rulesStart sending immediately Never stop sending Any day, any timeI checked to ensure the settings were the same as another "linked tour" (that works) that we've used in the past. 

How can i setup a report, showing me  Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

It seems like the Tour code from Intercom loads before my page So, when the pointer looks for the element to point to, it's not there yet.  This can't be a unique situation. Every SaaS has dynamic content.  Please help? :-)

Hi, It's a known issue that iOS 15 inflates open rates when Apple downloads images, not the users.How can we trust the open rates from our outbound messages on Intercom? What measures are being taken to fix this?Thanks.

My company offers a free, ungated product demo tour. I'd like to show a different product tour for different audiences. For example, strategic partnerships that enter our demo through a unique landing page would see a customized version of a tour.

Hi you guys. I need to get the ads source of user when they click in my ads campaign and redirect to my Intercom Inbox. I can see this information in Inbox from Meta. But in Intercom, I don't see any data about this. Thanks so much.

I just need to show only one person, from a specific team.Should I use RestAPI integration in order to create my own screen from scratch, Canvas Kit, or other solution?

I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?