Fin Product Area

I created a custom bot in a draft series. I previewed the bot. I no longer want the bot to appear on the page I had set the preview to. But I only seem to be able to change which website the bot will preview on, not turn off previewing all together. How can I completely disable the preview?

Any body can tell me what is intercom support email? I tried but could find. is it support@intercom.com? Messenger was down in my region and I tried to email some of intercom supporter but NO ONE ANSWER ME.

We've received reports of Intercom's chat widget causing issues with with some of our font styles on our website. This has so far only shown itself in Chrome. It appears the injected style tag has a font-face, h1-h6, and button styles that are not scoped to the widget allowing it to bleed over affecting the host page. Below I have attached the problematic CSS that is injected when the chat widget is opened. Additionally, here is a screen recording of the issue: https://www.loom.com/share/25a90ef7ee50477a98b202fa13b82c73/p> @font-face { font-family: intercom-font; font-display: swap; src: url("https://js.intercomcdn.com/fonts/proximanova-regular.a7942249.woffquot;) format("woff"); }@font-face { font-family: intercom-font; font-display: swap; src: url("https://js.intercomcdn.com/fonts/proximanova-semibold.46e3f047.woffquot;) format("woff"); font-weight: bold; }@font-face { font-family: intercom-font; font-display: swap; src: url("https://js.inte

Hello,I am trying to remove intercom access from several users with the same filter. Is it enough if I archive them ? Can I unarchive them later or is this an irreversible action ? Thank you for your help !

We have a particularly feature in our app that we've seen a lot of our members confused by. We added a top option for it in one of our Custom Bots, with three subsequent paths that they can take, but we're seeing a large number of people select the first option and then stop.  We know that they aren't having their questions answered because we also see a lot of duplicates and people opening up a message the next day as well 😂  Right now, we have two options: Set up an auto-closing automation rule to close these conversations after a few minutesWe let the conversations stay open and then an agent responds to the member We'd love a third option: where when the Custom bot hits the 3 minute mark of "a customer hasn't responded in time", they'd get a follow-up message prompting them for more details.  I haven't figured out how to do that yet, and might not be possible, but figured I'd ask!

When I try to add a custom bot it says "This feature is restrictedAsk one of your teammates to give you permission." What's strange is I am the admin of the account so I'm not sure why I can't create this bot? Thanks for any help

I'd like to insert some PDFs into an article in my Help Center (and create a new collection with these articles for specific users on our site) - is it possible?

Is there a way to automate a message once a conversation is tagged by the team member?

Hey! In our company, there was a need to screen out a certain type of letters. Task: The client starts a conversation with our bot (for any reason), the bot starts a dialogue with him (starts a task), but the client does not write anything in response. The letter remains unclosed and such letters have to be closed manually each time (and there are many such letters). I searched and found two settings (which seemed suitable to me) 1) Setting up the bot itself- add a closing rule (see screenshot 1), if the client does not write after a certain time, then the letter is closed. 2) Setting auto-close rules (see screenshot 2)- what is its principle of operation, tell us, please. And what is the difference between them?

Hi! Ive set up a custom bot, a lot works well but I have noticed that many of our customers open many conversations, I think it is because they click the wrong button. I would like to try to add a "Go back" button that you have on intercom. This one! :D  I dont understand how to do it?

My company's logo is different in each language bceause it includes text. I can only upload one logo for my help centre. Is there a workaround to display a different logo image for each language? I suspect the answer is NO and if so, can this be added as a new feature enhancement! Thx :-)

When an owner is assigned to a contact, can I trigger an outbound Custom Bot with the owner as sender?

When creating collections and articles in Intercom, the description areas have a very limited amount of characters they will take or show. They work like so:The description area at the top of an article only allows 100 characters, and shows them all.The description area at the top of a collection lets you put in as many characters as you want, but will only show about the first 80 characters. As you enter the characters there is no word wrapping.I would love to have a lot more characters be allowed to be entered and shown. Is there anyway to:Change the number of characters one can enter in the article description and have the text wrap? Up to 600 characters would be great.Change the number of characters one can enter in the collection description and have the text wrap? Up to 600 characters would be great. I'm not finding anywhere this can be changed, but I'm wondering if I'm just missing it?

If we can get information on people's operating system (stored in the OS attribute) to see if they are on mobile can we automate (using series?) and trigger a push notification or another kind of notice direct to their device? Hi Everyone! we are bootstrapping a web service for process improvement. It's called Process Stories dot com and we are trying to figure out how to inform our mobile users that there's a better experience on desktop, so to open up our web app on their laptops. Perhaps we could automate a workflow to allow them to enter their email and get sent a link for them to open on desktop at a later time? I would really appreciate any suggestions or pointers towards documentation that might already cover this! Best wishes, Nicholas SykesProcess Stories

Hi there, I'm trying to see if it's possible for me to create an event called "Scheduled Meeting" when a user schedules a call through Calendly. Is it possible for me to automate the creation of this event with the API? If not, is there a way we can create the event, and then manually update a user profile to say the event occurred? Ideally I can create an event called "Scheduled 1st Meeting with Calendly" that I can use as a Goal such that someone can exit one series and enter another. Thanks for your help, everyone!

Hi Everyone,We have enables the support/help article section in Message panel. We are facing with the loading of the article on the page refresh. The steps followed mentioned below:Click on messenger Open the help article Refresh the page Now the previously opened article is showing Blank.  Below is the method which is giving 404 error. Have any of you have also experience the same. Your help will be much appreciated.  Request URL: https://intercom.help/smallcases-on-hdfc-securities/en/articles/4744367-my-available-funds-are-low-to-place-the-order-what-should-i-do?iframe=true&user=DT2cuSEiZ54nFLI9fI9eBmbBtSkd5Mv5PzVUdqUxGfVqXQHiWG%2FtRU7WDPAs%0AfqHHa5gr1icqQF4HNMeU63rUCamaDbD54cZwZO2x3Ehm%0A&color_override=%23025296&suggested_article=falseRequest Method: GETStatus Code: 404   

Is there a way we can change the We'll be back online tomorrow, to say We'll be back online at 8:30?

Specifically, if we changed the hours to say, remove a Monday, would we see that accommodated in the MRT stats, etc. going forward? Or would setting it for one week, and then reverting them, negate the Office Hours/MRT calculations?

Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

By adding message content filter: "This conversation is likely related to an existing email conversation:"

I have setup CNAME details and everything correctly for showing Knowledge Base on my custom domain. When I load the page, I see my logo in browser but page is white with text on 'Not found': Why do I see this?

I uploaded a list of 30 users who accounts were lost in an outage - have imported the list, but just can't figure out how to trigger an email send. Each rule returns a 'zero' count. Can't tell if its going to send to all, some, any... Any ideas?

Is there a way for the chatbot to be integrated with Line chat and Whatsapp? The only integration I read is that they're only integrated for live agent support.

Hey there! We have quite a lot of articles in our help center and I have been tasked with organizing them in a way that makes it easier for my team and our customers to find relevant articles. I made a Google sheet and plan to list all the articles (separated by collection) and then determine if they need a new title/subtitle to ensure they have the correct key words included. I am wondering if anyone out there has had to take on a project like this and if you have any advice or suggestions for a more efficient way. Thanks!