Fin Product Area

How do I view html versions of emails in Inbox and how to change Inbox default sender to a verified email for my inbox conversations.   Context:I linked my support email and personal email with intercom. When I reply to conversations directed to my support email from the inbox they get sent from my intercom email ID not from the support email. Fair enough.Problem:Now any further email replies in this Inbox conversation thread, the formatting of the emails is almost illegible. This makes it very confusing and almost impossible to read emails.Issues:unable to view to/cc/bcc details. which is important to know who needs to take action on the emailunable to view tables, text formatting, imagesunable to change default sender for an inbox conversation to a verified email Suggestions:1) Currently I can view the raw email. Would it be possible to view an HTML version of the email as well?2) Allow me to select or change the sender email for inbox conversations. This way a copy of the mail (sent

Hey, I'm creating an onboarding tour for our app that's scheduled for when a user creates an account and logs on to their company dashboard for the first time.I have a rule saying that a user needs to have "/company/" in the URL to launch the tour however when I preview the tour it starts at sign-in and not on the dashboard.I've attached what happens. Has anyone experienced this? Is there a way to ensure that this doesn't happen?

We have visibility restrictions on some of our help articles. For these articles, the user must be signed into an active Zenlist account in order to view the help articles.  The vast majority of our users on their mobile devices are using our mobile app (versus using mobile web). What this means is - most of the time, our users are not signed into their Zenlist account on mobile web.  However, when we send our emails linking to help articles (for product updates, etc)., if the user is on mobile and clicks that help article, it automatically opens on mobile web. Because the user usually isn't signed into their account there, they usually get the "there's nothing to see here" screen and think we've made a mistake.  Is there any way to have linked help articles automatically open in our app versus on mobile web?  

We have a live messenger app that we need to tweak - could someone please give me some guidance about how we would go about doing that? This page seems to say that the only way to do it is to remove the app entirely and then re-add it, I'm hoping someone will tell me that isn't the case!  Many thanks.

Hi there, I have two questions.  Context: We are a data discovery platform, so it is important to import customers’ data successfully before onboarding them.  Question 1. (By using Segment(segment.com)) can we segment our customers who have imported data or not and then send customized onboarding welcome messages? Question 2. We have our database page and then each database has its own URL in it. For example, all database page address starts with selectstar.selectstar.com/database/***** I want to show the product tour on a specific page starting with “selectstar.selectstar.com/databse/“ for the first time. Is it possible to do it? I’ve added a page rule like this but failed to create the tour.  

Usecase: A lead or user sends us a request to ot contact acleaning company with a Request on movecleaning. We contact the cleaning company through email and want to have that conversation tied to the lead/user so we can follow it on an individual level and use the snooze function to comeback to the lead/user at a good time. Preferably we would also want to have to option to CC the lead/user.   

I am pulling my hair out trying to fix this and have yet to get a response. One of our internal inboxes we use at our company is no longer receiving emails and every single one of them are being picked up by intercom. I literally have never used this email in intercom nor have I ever had anything forwarded from it to intercom yet I can't fix it. It happened 3 weeks ago and I can't figure out how to get this fixed. Everytime I send an email from my work email to our other inbox I get an inbox notification in intercom saying "X@email.com was added to conversation by you" Except I never added it and the email again never shows up anywhere in the system except for a lead, which I delete everytime and it picks it back up and adds it to the conversation. I don't have any assignment rules or automation setup for this. Im at a complete loss.

Would love to have a week/day of week/schedule view to see how many snoozes messages to expect on each day.

Is there a way to require the conversation Title to be filled out before it's closed? New agents tend to miss it at the top. And by new agents I mean me and old dogs I'm trying to teach new tricks. Thanks in advance!

Hello, I need to send a correction email to 1k users that got the wrong email. I know that I can import a CSV but that's not ideal as those users might enter in some of the onbording live emails. Is there a way of tagging a list of users other than importing them as new users? Thanks!

I want to be able to follow up on how much online time the team has. I have tested the activity log, but this only lists when somebody logs in and out and would be way to manual. Ideally I would be able to see how many hours a person is away (based on the chats openings hours).  So maybe somebody else has a good solution to share?  Thanks!

I'd like to make sure that the users see this banner only once 15 days after they SIGNED UP and every 3 months after that. Did someone use this before? What does your rule look like?

Hello, I'd like to send an email to 991 users and 661 of those are already registered in our Intercom. The missing 330 seems to have declined the cookies hence don't appear on our system but we have their email addresses. If I import those 991 users to Intercom, 661 will replicate. So is there a way to avoid this and reach those 991 only once? Thanks a lot in advance!

We have banners on some well-trafficked pages, but they only show once in a while. We suspect it is a CORS issue (Cross-Origin). While our main widget js is served from our domain, we suspect the banners are called from an off-domain script. Is this correct or should we be looking for some other bug? How can we best test for this?

I cannot find a way to export or find data on regular "tagging".

Hey there, I am making some product tours, but I can't set them live. The product displays a message saying that I need to fix issues in "create tours.". All my connectors seem fine. But, I don't know what could be the source of the problem.

Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software). ​That's what I would like to set up:​in-app: targeting on URL level one rating question plus an optional text field7-scale (e.g. stars, emojis)​It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.​Is there a better way to do it?​

We use Close as our CRM for our sales team and then we use Intercom for Live Chat with leads on our website. Is there a way our sales reps can receive a notification in Close anytime a lead starts a new conversation in Intercom? I know Intercom sends an email notification to our Sales Rep's Google Mail inbox. This email is sent from notifications@unstarving-artists.intercom-mail.com.  Is there a way that this notifications@unstarving-artists.intercom-mail.com email address can BCC our close email forwarding address e.g. unstarving_artists-xsz1xswc@leads.close.com as well? See Close Forwarding Email Address: https://help.close.com/docs/forwarding-email-to-close/p>

Steps:Call Intercom registerUnidentifiedUser then Intercom displayMessenger Make some conversationsLogin to app and call Intercom registerIdentifiedUser then Intercom displayMessengerVisitor conversation appear in messenger and may merged to user conversation Is this the default intercom behaviour or we did something wrong?

I'd like to know what backup security there is from Intercom side. If say for example our users were to be deleted by accident. Would this information be stored or backed up on your end and how does this work exactly? Thanks

Any idea why this is? Any other feature I change in there is saved, but this one does not work. It worked last night but now it does not. The preview shows correct and website does too but not in apps...

Our team is looking into upgrading and I would love to poke around on a few websites and test out the feature from a customer perspective. :) Thanks in advance! 🙏

When it opens the chat it just goes directly to chatting with a user - not the bot...

I am trying to create an interactive product tour (click and drag, etc) for a webform builder. Does Intercom support this? From what I have seen and tried so far, it looks like Intercom can't do this? Thanks,Greer

One of our users asked for an option to not receive any of our info messages. Is there a way to unsubscribe single users from receiving those?