Fin Product Area

"Failed. Click to try again" when trying to send a text reply or a note - doesn't work neither for us neither for some of our users - is there a solution? Thanks!

I sent this to the Customer Support chat, but the bot said we would get a response within 2 days, so I am posting this here as well in hopes of getting faster assistance.  Our filtering within Intercom is not producing correct data. We are trying to start a new series based on the entry rules of "Signed up less than 5 days ago" and "People segment is Seller" and only one member is showing up. We pulled a query and should have 11 "Sellers" within the last 5 days that have signed up. I've tried multiple different entry rules to get the right data to pull and it's still not working, including; people tags, company tags, new segments, first seen vs signed up etc.  Need to get this figured out ASAP, or else our users will not be able to receive our new onboarding series. Attached are images showing the query we pulled vs the Intercom filtering results. Thanks for the help.

Hello! I have set up an outbound post, and I want it to have the name of one of my teammates in the "from" field. I would expect that when the user receives and opens this post, this teammate will show as "active" on the post, but the problem is that in case this teammate has been inactive lately it will say that he/she is "away". But from the user's perspective it doesn't make sense - when you receive a message from someone you expect them to be "active". Is there a way to change that? Like a setting that would say that this teammate is always "active"? Or something similar? Thank you!

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?

Can you change a custom bot type from "trigger from a button" to "outbound" without building an entirely new bot?

Hi. New to Product Tours. I am trying to create a branched tour to explain my rather complicated workflow in the product. Is this possible? Product tour seems very linear.

Hello!I am looking for someone (freelance/company) that can create custom bots for me in Intercom? I just dont have the bandwidth to figure it out, but have the IFTT statements to get something off the ground. Any help would be much appreciated!

Does the customer see that you have closed a ticket in Intercom?

I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support" I'm trying to find out "what's the most asked question this week in support?" similarly "repeated troubleshooting questions asked in support. I don't think this is possible right now. If yes, someone please suggest a way on how you're measuring these metrics.  The idea is to understand how many occur and what are those questions and to create a program around it to educate customers and then go back measure to see if it has reduced.

If the custom address has been added to our addresses & domains in the Intercom settings, does this mean the reply would come to us through intercom?If so, great! If not, what do I need to do to make sure we do get the reply through intercom? We've been receiving all of our replies so far by using this email address! Thanks for any help you can give us!

My workspace is under review probably due to an email that was sent to too many people at the same time.  I did not receive any communication via email, nor did I receive responses from Intercom on Messenger. This is very frustrating.  Can you please help me? It is very important that my workspace is still accessible today.

Hi, I know that Product Tours are only showing once to a user. IS there a way to trigger the tour over and over again for the same user?

Hello !  I would like to know how and when product tours button are translated in different langages ? For exemple, when I build one, on preview I see "Next" but when it is really played, as I am in France, the Next button is "Suivant". I have to build product tour for Brazil, how can I be sure that the Next button will be translate in "Próximo" ? Thank you !

Hi everyone, hoping someone can help me out with an issue I'm seeing with my help center (help.apteo.co). I have a few articles in the center, however when I try to type in any search term into the search box, the resulting page not only doesn't show any results, it actually shows the entire help center homepage as it is. For example, searching for any key word will just show the entire help center, even if the keyword appears in an article. Here's a quick example of what's going on: https://www.loom.com/share/59f30154ba694107bb9b4b4b73b15412 Does anyone know how I might be able to fix this? Thank you!

Hey folks, I have a SaaS product where we onboard customers personally via Zoom. I need to create an automation to chase leads who register but do not book an onboarding call. It would work like this: Customer submits a form to register some basic info including email addressCustomer is sent to call booking system (e.g. Calendly)If no call is booked within 24 hours then customer enters a drip email series to encourage them to book a callCustomer exits drip campaign if they book a call Anyone have any thoughts on how to set this up?

Hello!I am trying to configure outbound messages to appear within my native iOS app, but I want them to only show up on specific screens (like home screen, for example). I know for the web you can specify a page/URL on which the message will appear, is there a similar functionality for mobile? Or if not then maybe there is some workaround?Thanks a lot in advance!

I'm creating series to onboard new users based on what they have or haven't done in our app. Now it could happen these events trigger on the same day and I'd rather not send them multiple emails on the same day. Is there a global setting that can make sure to always wait 2 days between sending emails? Thanks!

In my overview tab I notice there is the top pages for new inbound conversations report, which is fine but it's not giving me a lot of detail. (See attached screenshot.) Is there a way to build a custom report where I could gain more detail? I've been asked by our partner team to be able to report out on chats by page by partner. Thanks!

I was wondering, Is there is a way I can use a URL to prefill a message that my users can send to me in the messenger? I want to be able to add a URL to my email marketing campaigns and have users click a button. That button takes the user to my website and opens the messenger with a prefilled message so they just click send.   

Is there a company I can hire to install/setup intercom correctly? Want some support, am willing to pay.

I was discussing with my colleague whether it would be better to make the Intercom bubble always visible or have it pop up on-click only? My arguments for having it always visible:People expect to have a live chat functionality and it is the default locationHaving it there would increase the number of conversations His arguments against having it there:Takes up screen space(some elements or content might be hidden behind the button)Users can easily find the support button elsewhere What are your thoughts on this?

How do I make email templates that can be used within inbox?

Hi I am having difficulty with creating my product tour. I have designed it with the 'pointer' feature that allows a message to pop up next to a part of my online platform. The majority of the time, once I save the steps and press 'save and close', when I go to run a preview, the steps just come up in the middle of the screen and not the way they should. Any advice or solutions to this would be very helpful.  Thanks

I had a look at the 'Manage the unexpected' feature in beta, and was wondering if there have been any requests to add the ability to schedule updates to the message/publishing, as well as the ability to add a message to various languages?

I would like to create a segment of contacts that have "Signed Up" on a different day than "Last Seen". Is there a way to do this? (I do not want to specify the date for either Signed Up or Last Seen. I just want them to be on 2 distinct days.)