Fin Product Area

Hi!  I am trying to set up an Intercom product tour inside a chrome-extension. When I add the chrome-extension URL to the product tour builder i.e chrome-extension:/...../page.html the forward button, "open website" is disabled. Does anyone has an idea if it is possible to add a product tour to a chrome-extension?  Best,  Ludwig

So I can only find a report on the number of conversations. However, one customer can open multiple conversations. Where do I find the number of customers?

We have built out a Custom Bot to react to all new conversations. Most responses are recorded with Reply buttons.  I am hoping to create an automation for when a user does not respond to the reply buttons. Within the Custom Bot settings there is an option that will "Auto-close abandoned Custom Bot conversations" but instead of closing the conversation, I would like to try to engage the user who is interacting with the Custom bot.  It doesn't appear that I can add a Resolution Bot AND Reply buttons in this instance... Is there a way to re-engage with the user? or should we assume that auto-closing the conversation is the best option?

can I ask a user if this is his email or not? And if not then only ask for a email. Basically I want yes no question with prefill email id. Is that possible?

Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

As an admin, how do I change or update the email address of a teammate?

Using a data attribute that is the subscription period end date, I want to filter users that have renewal dates between 30 and 60 days out. I'd set this up like:sub_period_end is more than -30 days and sub_period_end is less than -60 days I find no users this way. I've tried these two in the reverse order as well to no avail. Any suggestions? ( tbh the more and less than thinking, paired with the negative values, is throwing me for a loop) Going forward, I will be building a dynamic audience for this type of message where sub_period_end is exactly -30 days (that segment seems to work) - this ^ request above is for the purposes of transitioning our messages to automated from manual, and playing catchup with all those that need to go out in the next month, then launching the dynamic rule. And if the above isn't possible, I'll work with the team to find a way to identify those that may have slipped through the cracks between last month's outreach and this month's,

Trying to adapt messenger styling/customizing to work with our multiple brand website, but learned that this feature only works based on domain and subdomain basis, is it possible to do it path based? like: https://mysite.com/brand1?

Are there plans, or any workarounds that would allow an Inbox rule to trigger a Macro instead of the current options?Assign ToClose ConversationMark as PriorityTag ConversationApply Conversation SLA For the bigger picture, based upon a user profile trigger, unless they're paying for a premium support plan, they have to utilize the Help Center for self-service support. Ideally we'd want to apply a Macro that:Provides a canned message that they should search for assistance in the Help CenterClose out the Conversation. Currently, it seems like the closest way to approximate that is two-fold:Use a rule to assign these users to a specific inboxFire the macro from that inboxIt would require the extra step of enacting the macro...but seems to be as close as we can get with the current actions available for Inbox Rules. Am I missing anything?

I'm working with over 100 resolution bots and I'm having trouble keeping them organized. Are there any upcoming features around adding labels, tags, or folders? Anyone have any suggestions for workarounds in the meantime?

Hi all!  Is there a way to find the last notes I left among the conversations (open/ongoing or closed) ?  Thanks a lot in advance,

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

Cant's select an element to launch a custom bot. Error message: Could not generate a selector. Please add your selector manually. I'm trying to add a custom bot which needs to be launched by clicking a button. When I try too select the element on the website, it keeps throwing up the error: "Could not generate a selector. Please add your selector manually: (Error: Selector was not found.)". This is despite the element having the attribute:<a class="bottom-price-btn theme-btn-2 btn" data-intercom-target="Get in touch">Get In Touch</a> Any ideas how I get this to work?

We implemented the Intercom Messenger in our web site. We love it and it works very well with my customers in US (also in my laptop when I was in San Francisco).when I go to Vietnam, I and my team can't use it anymore. It shows loading forever.And I saw this error in chrome devtoolsDo anyone know this issue? Please give us some advices.

I've actually already brought this to a conversation with Ryan from support, but I'm posting it since it seems there are almost no clear docs on the topic. While implementing Intercom in a React single-page app, I noticed the calls to Intercom('update') (as suggested by the SPA guide) weren't showing in the conversation or contact page until I hit refresh in the Intercom page. The same is true for submitted events.It's actually a bit misleading to have "now" in bright green when the user might have moved away from the current page after initiating the chat. The only place that makes it clear is a single sentence in Events FAQ & Troubleshooting. This definitely needs:clear communication in any place that suggests using Intercom('update') to add a new pageviewsame for event documentationactually an auto-updating UI, since it may be very helpful, besides resolving the misleading information

We implemented a chatbot and livechat for the chinese part of our website. Unfortunately to login to the backend is a pain for our china based employees. To login they need several minutes. Anyone else has this issue or knows how to avoid this problem?  For example a connector to teams or skype (where our employees can directly chat with the customers)?Any help appreciated.Cheers,Diego

Hi, if the chat was auto closed by the system, will it trigger a survey?

Hi there, Is it somehow possible to remove the "was removed from the conversation" message sent to people who remained in the conversation? Thank you, Tom

One of our Product's key selling points is dynamic in terms of when it will first appear. It could be weeks, or it could be months. Or if it's a new user for an existing client, it will be as soon as they log in the first time.  Once it hits, it is a BIG DEAL and we want to trigger right then a congratulatory/explanatory Product Tour so they recognize and understand how to shift their workflow for these specific items. The issue is that this is a web element. It doesn't live in the URL, and it doesn't appear as a User/Company attribute in Intercom.  Any thoughts or is this a Product Enhancement? 

Settings > Outbound > Addresses & Domains > Custom Addresses I am trying to setup a new email address to allow messages sent from Intercom to reflect our company domain in the 'From' field. The problem is that I am not receiving the message that is required to complete the email address verification.  I believe the problem is that the messages are being blocked because we have a security feature enabled on our Google G Suite account known as MTA-STS ( https://support.google.com/a/answer/9261504?hl=en ). Can you advise if Intercom supports this and how we can complete the verification process?

Hi team - when we add conversation tags through the API, we can't find them in the Inbox UI. Is that possible?  Also, do tags added through the API show up in Reports? (Customer support > Conversation tags)  

We have visitors coming from emails (sent by a third party) and from banner ad placements. I would like to utilize data that gets passed via that query string in various custom bots to display specific messages. What is the best way to go about this?

How can I schedule recurring messages?

How can I set up different unsubscribe lists for my emails?

How can I track events in Intercom?