Fin Product Area

Hi all!  Is there a way to find the last notes I left among the conversations (open/ongoing or closed) ?  Thanks a lot in advance,

Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level. For those that use Intercom for support, how do you answer questions like: How many conversations did X company raise last month?How many conversations were raised by companies with X value in a custom company object Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents. Any ideas?

Cant's select an element to launch a custom bot. Error message: Could not generate a selector. Please add your selector manually. I'm trying to add a custom bot which needs to be launched by clicking a button. When I try too select the element on the website, it keeps throwing up the error: "Could not generate a selector. Please add your selector manually: (Error: Selector was not found.)". This is despite the element having the attribute:<a class="bottom-price-btn theme-btn-2 btn" data-intercom-target="Get in touch">Get In Touch</a> Any ideas how I get this to work?

We implemented the Intercom Messenger in our web site. We love it and it works very well with my customers in US (also in my laptop when I was in San Francisco).when I go to Vietnam, I and my team can't use it anymore. It shows loading forever.And I saw this error in chrome devtoolsDo anyone know this issue? Please give us some advices.

I've actually already brought this to a conversation with Ryan from support, but I'm posting it since it seems there are almost no clear docs on the topic. While implementing Intercom in a React single-page app, I noticed the calls to Intercom('update') (as suggested by the SPA guide) weren't showing in the conversation or contact page until I hit refresh in the Intercom page. The same is true for submitted events.It's actually a bit misleading to have "now" in bright green when the user might have moved away from the current page after initiating the chat. The only place that makes it clear is a single sentence in Events FAQ & Troubleshooting. This definitely needs:clear communication in any place that suggests using Intercom('update') to add a new pageviewsame for event documentationactually an auto-updating UI, since it may be very helpful, besides resolving the misleading information

We implemented a chatbot and livechat for the chinese part of our website. Unfortunately to login to the backend is a pain for our china based employees. To login they need several minutes. Anyone else has this issue or knows how to avoid this problem?  For example a connector to teams or skype (where our employees can directly chat with the customers)?Any help appreciated.Cheers,Diego

Hi, if the chat was auto closed by the system, will it trigger a survey?

Hi there, Is it somehow possible to remove the "was removed from the conversation" message sent to people who remained in the conversation? Thank you, Tom

One of our Product's key selling points is dynamic in terms of when it will first appear. It could be weeks, or it could be months. Or if it's a new user for an existing client, it will be as soon as they log in the first time.  Once it hits, it is a BIG DEAL and we want to trigger right then a congratulatory/explanatory Product Tour so they recognize and understand how to shift their workflow for these specific items. The issue is that this is a web element. It doesn't live in the URL, and it doesn't appear as a User/Company attribute in Intercom.  Any thoughts or is this a Product Enhancement? 

Settings > Outbound > Addresses & Domains > Custom Addresses I am trying to setup a new email address to allow messages sent from Intercom to reflect our company domain in the 'From' field. The problem is that I am not receiving the message that is required to complete the email address verification.  I believe the problem is that the messages are being blocked because we have a security feature enabled on our Google G Suite account known as MTA-STS ( https://support.google.com/a/answer/9261504?hl=en ). Can you advise if Intercom supports this and how we can complete the verification process?

Hi team - when we add conversation tags through the API, we can't find them in the Inbox UI. Is that possible?  Also, do tags added through the API show up in Reports? (Customer support > Conversation tags)  

We have visitors coming from emails (sent by a third party) and from banner ad placements. I would like to utilize data that gets passed via that query string in various custom bots to display specific messages. What is the best way to go about this?

How can I schedule recurring messages?

How can I set up different unsubscribe lists for my emails?

How can I track events in Intercom?

How do I send a message through Intercom every time a particular event occurs?

What is transactional messaging?

When will you support custom bots from a button on the Mobile SDK ? It should not be that hard to do !! it should has the same logic as Mobile Carousels and articles I should just use the ID and it should work!! Please work on shipping this faster 🙏 Thanks

We have multiple workspaces for different brands. We have experienced that switching from workspaces leads to lower customer support quality, especially when you don't get notified about one workspace when working in another workspace.  Now we would like to receive all brand massages in one workspace. Therefore, I have found out that multi-branding would be interesting for this problem. We would like to know if these messages can also be limited to some teammates. Let's say brand A can not see the messages of brand B. I found out that this could be possible using SLA and Workload management, but I am not sure if I can also limit access with these two features.

Is there a way to change if a CTA button in email shows or not show depending on if user is using app?

Is it possible to have/setup a different Outbound Bot for subdomains than the Outbound Bot that shows on the main domain? Thanks!

"Failed. Click to try again" when trying to send a text reply or a note - doesn't work neither for us neither for some of our users - is there a solution? Thanks!

I sent this to the Customer Support chat, but the bot said we would get a response within 2 days, so I am posting this here as well in hopes of getting faster assistance.  Our filtering within Intercom is not producing correct data. We are trying to start a new series based on the entry rules of "Signed up less than 5 days ago" and "People segment is Seller" and only one member is showing up. We pulled a query and should have 11 "Sellers" within the last 5 days that have signed up. I've tried multiple different entry rules to get the right data to pull and it's still not working, including; people tags, company tags, new segments, first seen vs signed up etc.  Need to get this figured out ASAP, or else our users will not be able to receive our new onboarding series. Attached are images showing the query we pulled vs the Intercom filtering results. Thanks for the help.

Hello! I have set up an outbound post, and I want it to have the name of one of my teammates in the "from" field. I would expect that when the user receives and opens this post, this teammate will show as "active" on the post, but the problem is that in case this teammate has been inactive lately it will say that he/she is "away". But from the user's perspective it doesn't make sense - when you receive a message from someone you expect them to be "active". Is there a way to change that? Like a setting that would say that this teammate is always "active"? Or something similar? Thank you!

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?