Fin Product Area

How to get grammarly to work with the intercom Inbox

We want to set up a rule to automatically close conversations when unresponsive, but would like to first send out some pester messages to the customer to confirm resolution. E.g. "Is there anything else we can help you with?" sending after X hours of unresponsive, then closing if still unresponsive. Would like to prevent teammates from doing this work manually. Is that an option?

Is there any way to improve the look of forwarded emails to the inbox? Intercom seems to collapse email threads and replies into each other which make it hard to interpret the flow of the inbox. Signatures, images and attachments are also difficult to read/access in plain text view via the Inbox.

Hello !I want to send posts using filters. But I noticed that if I set the post live and then match the filter in the app, I never receive the post. I only receive it if I exit my app account and then sign in again. Do you know why the message isn't send unless i sign in again? (just in case it helps understand the problem : i'm working on a mobile app and I used a "when" condition so that the post is send when the user load a specific screen)

Has there been any change to copying and pasting images from a conversation back into a conversation? If I open an image in another tab or copy an image directly from the conversation I cannot paste back into the conversation or notes.

I created a series with a "rules" element, where I have a "current page url" as a rule. But underneath I'm getting "126 users are in your audience right now" and a list, where a lot of the users have never visited that URL. The wording is quite confusing: "If you set this Series live, they would enter it, as well as new people that start to match your rules." I'm not sure if all the people would be thrown into the series and tagged, or if the audience shows ignores my rule, and only people who visit the URL I've mentioned will be tagged.   

It's supposed to be after 3 minutes of no action, however, while testing the bot and choosing an option, the conversations get closed.  Another problem, the bot doesn't show up on my phone but ist does on another person's phone.

How can I install Intercom on React Native?

For authenticating my domain, I have successfully authenticated the intercom domain key CNAME but not the outbound intercom CNAME. They both use the same exact process and were set up the same exact way. Anyway, one fails while the other is working.

Hi folks!I set up a Carousel to push an important offer to the users. However, users would only see it if they open the app. So I decided to send a Push Notification to nudge the user to open the app, hoping they would then see the Carousel. The unfortunate thing is that the Push notification seems to cancel the Carousel. When we tested them between us, we didn't receive the Carousel when we clicked on the Push notification.How can I send a push notification with a Carousel? or is there another way to go about this? Thank you!

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.  I'm noticing that the tours are being delivered (44 in the screenshot within 30 days of coming online), but the next step of my series is confusing me... I want to tag someone if they completed the tour, and tag someone if they didn't complete the tour, so I've got a step in the series to see if the user completed the tour (the tour is 4 steps long btw, it's short) within 30 days of seeing it (This was the default value and I thought that was plenty of time to run the check). BUT the series tells me that 28 people are still trying to match which looks like they are not moving through my series fast enough... Is that because the 30 days must elapse before the user can continue through the series? So actually I was this number to be as small as possible...  Can someone help me understand what settings to use here and

I duplicated a bot we were using in 'Outbound' and set it up in "From New Conversation'. I paused the Outbound bot and set the From New Conversation bot live. When I tested as a user, I saw an error message. I'm not sure if that screen was from the paused bot. Has anyone had an issue when they've paused a bot?  If a bot has been served to the user, and then it's paused, does it create an error?  Or does the paused bot still appear at the users end correctly if it was served to the user prior to it being paused?

Hi community,  We have recently switched to Intercom and I need a bit of help from you guys!  On our website, we have a couple of forms, that visitors can fill out, to ultimately become leads (some MQL's, some SQL's, and some PQL's - but let's leave that out of it for now).  I am currently struggling to find out, how to create contacts automatically for people that fill out these forms.  This may be a very basic question, but my searches around the internet has left me with nothing.  Thank you, guys!

Is there a way to add a tag to someone based off an email or chat response in a series (i.e. if they respond to an intercom email they are tagged automatically)?

How do I stop the pop-up that says “Need Help?” from appearing in the Messenger? I can’t find it anywhere in my settings!

I'd love to be able to report on how often cases have to be transferred between Teams. Am trying to figure out a way to add a tag to use to report on this or how to see this otherwise. Am hoping to avoid teammates having to manually add a tag when transferring. Thank you!

Since I am trying to measure the opening rate for the series I am settings up, I want to know the difference here.Thanks in advance!

I need to bulk delete a company tag and I'm not seeing any way to do this easily. I don't want to delete the tag entirely because it's being used in other places. I'd also like to avoid having to do it one by one since that will be time-consuming.

I've just inherited an Intercom instance with pretty robust rules and bots set up. I would love to run some tests on some things in a test environment but do not want to take the time to rebuild everything from production. Can I refresh the test environment to match production? Am okay with losing everything that is currently in Test.

Hello, to help filter messages from users we would like to know if there is a way to block personal email addresses (gmail, hotmall, yahoo, etc.) so if the person does not send a business email they will be sent to spam or be sent a bot message to provide a valid email. Thanks!

I was wondering if I can embed the intercom dashboard(inbox,outbox..) in my website's ERP system.

I need to create a field to validate an email, but I only have a few formats like text, number, boolean... It's possible to create a formula to validate this attribute? Like check if the user wrote a text like "test@test.com"

Hi, I have some restricted articles that is only visible to a group of users. User authentication is working in messager, but if I suggest them to go to those restricted articles, they will be redirected to the Help Center website, and Help Center doesn't recognize them as users, thus will block their access. What do I need to do for Help Center to identify my users as users?

Hi, we are launching our new Saas solution in the coming days... One of it's features is Workspaces. As a user, you can create different workspaces, just like in Slack, where you could have one workspace related to company A and another workspace for all things related company B.  Now, since our Saas app is security related, for security reasons, each time that one of our customers creates a new workspace it automatically creates a new subdomain for them with the name of their workspace. And they will only be able to access the app (and their workspace) with that subdomain!! So, to give you an example, if you would become our customer and you would create a new workspace called "companyA", we will automatically create a new subdomain for your workspace called:https://companya.ournewsaas.com. (where ournewsaas is the name of our upcoming SaaS, and companyA is the name you gave to your new workspace.)Now comes the question: If - like i explained above - we are going to cr

Let's say I have a created a banner on 10th July and 18th July.. A user logs in on the 20th after a long time. Will both these banner be active for him? Or the first one will be active and the moment he dismisses the second one will go active?