Fin Product Area

Ho do I create a link which leads to a certain section of a collection? Like this link for example: https://www.intercom.com/help/en/collections/2091449-sending-messages-and-building-smart-campaigns#sending-messages-with-intercom/p> I would like to know how it is possible for me to create a link which leads a customer to a particular section in the collage. Would it be possible to get instructions on how to create such links? Thank you! Note: The Helpcenter isn't published yet so the collections so called ID's is still unknown. By ID's I mean this: https://www.intercom.com/help/en/collections/2091449-sending-messages-and-building-smart-campaigns#sending-messages-with-intercomAnother question, how is that ID defined?

We've noticed that the messenger size of the messenger looks very huge on a 13-inch laptop while it looks alright I a 15-inch one. Is there a way to set the icon and chat window to automatically resize based on screen size? Or what would be the optimum size that can set to make sure it's not too small or large for any screen.

Is there a way to ask customer's feedback on articles, except thumbs up/down? Ideally, if they didn't like it, customers should be able to give feedback if they didn't like the content or the way it was written.

Hello, Does anyone know if it's possible to get location-based reports for each teammate? I need to track team productivity based on leads location. Thanks!

I had set live a product tour. On Safari, when I click next on the first card of my product tour, it doesn't take me to the next card and the page gets stuck. Is this behavior expected?

Is there a way to do this? For example, I'd like to send an email out to a certain segment of users prompting them to join our beta testing group.  There would be a button in that email that says "Join Beta". When they click that, I'd like that user to be automatically tagged in Intercom so I can create a People segment for them. I feel like there's probably a way to do this, but it isn't obvious to me right now. Any ideas?

Hey all, post a much-needed break thought it would be interesting to see what everyone is planning to do with Intercom this year? For us we are thinking on;More automated engagement during customer activation through messenger/tours/seriesEvent-based engagement through MessengerGrowing Resobot coverage <30% (ideally 50%)Using Resobot in more languagesChatting with customers in more languages

Can I force a user to complete a simple form (name & email) when they login to our app for the first time (based on their IP)?Thank you!

What is considered as a good Resolution bot coverage rate?

We've gotten multiple messages from people spamming us. Sending inappropriate images too. Is there anything other than blocking the user that we can do?

The count is visible but can we drill down to identify who they are? My Series about re-engagement is complex with multiple messages spaced out over time and I'd love to be able to evaluate who the users are that matched the (re-login) rule that's tailing each message.

When I set the tag as 'users' for my product tour, it's shown to my existing users as well. But I'd like to show the product tour only to new users (first-time install). What's the setting or how can I help achieve this?

Hello, community. In the report Conversation tags, we can see "The number of tagged conversations by start date.".In my flow we allow users to return to the previous conversation and ask another question. As well as it is natural for the users to ask within one conversation about the different products and not just about 1 specific topic. Can I somehow get the report that will contain tagged conversation by the time of tagging or a report that will show tagged messages by the time of tagging? For example, I have a conversation that lasted for 3 days and is still active.1st day user asked a question that was tagged as "A"2nd day - tag "B"3rd day - tag "C" I would like to see this conversation in the report for each of the 3 days with the tags that were implied in that day. Or be able to see the number of messages that were tagged with the specific tag on a specific day. 

I have a setup a product tour for a webpage which works fine on desktop browser. Unfortunately, certain components in the desktop view are not present in the mobile view… so is there a way to point a specific tour step one-way in desktop view, but point differently or un-point it in mobile view – with same product tour? I am also considering turning off the tour altogether on mobile view … for which I tried to add the does not contain OS = Android and does not contain OS = iOS settings… but it doesn’t seem to work. I suspect that maybe the Intercom tracking code needs to explicitly pass OS (and browser) to Intercom? Where can I find a code snipped on that?

I want to get the timezone of the client who is chatting with us. Since based on his time zone, i want to show some time values, in the messenger. How can i get the timezone of the client while we are called in API (ex: configure, initialize, etc) ?

Hi I am looking to send a series of messages (outbound) messages to users who join from specific campaign/link/location. How can I do this?

We'd like to study if the order of the Custom Bot buttons affect the experience of the user, ie. the user selects one of the top buttons, but would be better serviced by options presented at the bottom. We are wondering if we can randomise the order of Custom Bot buttons and see the effect in visitor interaction.

Custom Domain setup doesnt work, My domain is transferring to cutomer.intercom.help using cloudfront but intercom is not able to resolve to the article.

The specific problem I am trying to solve is as follows: I have an application log in page where I do not want the intercom widget to be present for any user. Then after that user has logged in, depending on their predefined role permissions, intercom should either presented or hidden. Admin users should be able to see the intercom widget.Customer users should not be able to see the intercom widget. Any assistance to help resolve this would be greatly appreciated!

Hey all,Just o raise a suggestion I have - we're struggling on how to share and collaborate with other team members on series.I think it could be nice to add comments and notes there so it will be easy for us to manage all the communication around that and for other to understand the series flow. Would be happy to hear how you managed that today with your team? Thanks.Yakir

For example, when sending an email I want a particular section to change if user attribute is XYZ. eg. if user type is Parent then show this, if user type is Other show this, etc

Why does the task bots forms and suggested article doesn't consider languages other than English?

When a user uses "offer additional help", I want to specify to whom it should be assigned. Can we? 

We are trying to figure out the engagement levels of a particular customer that reach out to, is there to find out the number of conversation a customer has had with us using export?

Help! I have been migrating several campaigns to series and noticed users are disengaging because I was confused by the time limit for matching rules. In campaigns, it seems there was a continuous attempt to match rules. However, in series, you have to specify the length of time. I have gone in and changed all to 90 days, but I am still very concerned about my disengaged users. I need to develop a plan to re-engage them and the best idea we've come up with is to pause current series, duplicate the series, confirm rules are accurate, and then re-send. I acknowledge this may lead to duplicate emails which I will notify our users about.  Any help would be greatly appreciated. So frustrated with myself!