Fin Product Area

i have set up multiple rules and i notice that sometimes they are not triggering, i believe the issue is if there are special arabic characters in the email. anybody else encountered this issue? potential workarounds?

Is it possible to send "notes" to a team" Im trying to send notes to a group of collaborators but I am not sure if it is possible. Thanks!

Hello, I'm having some issues with our Intercom chat widget on devices with a notch. If you take a look at the screenshot below, you'll see on the left side is the chat at full screen on an iPhone 8 plus (no notch) which looks perfect. On the right side, it's the same app pulled up on an iPhone 11 Pro Max, and you'll see that the input bar is cut off completely because of the addition of the status bar at the top not being accounted for. You can see a tiny bit of the input and if you tap at the very bottom of the screen you can get the keyboard to pop up, but it's a very poor user experience. There are a few quick and dirty hacks that I've tried to fix this issue but without much success. There's a pretty simple way to detect the "safe area" of a screen, which would look something like this: ```height: calc(100% - env(safe-area-inset-bottom));``` That has been working great for us, internally, but the problem is that the safe area value does not ge

I'd like to set up a bucket of outbound messages that could be loosely described as "delightful". So no specific purpose, just a way of engaging with customers on a more emotive level... celebrating quirky milestones, anniversaries, holidays and so on. In the old days I could have set up a folder of short outbound posts... .But now with Series I'm not really sure how any of this would work. The messages are related from a management perspective but do not run in a series. Seems odd to just have a bunch of outbound messages with no connection... at the moment i'm thinking i just have a common naming structure... like:Delightful | message 1 Delightful | message 2Delightful | message 3etc Does anyone have any good ideas?  PS. hate to be a hater... but this forum software solution is awful

From Intercom's help center, it says, "Video bots are muted by default. Visitors can easily unmute them by clicking the speaker icon:" However, the speaker icon is a really dark color in our video bot, so it's nearly impossible to see. In the help article below though, their screenshots shot the speaker icon being white: https://www.intercom.com/help/en/articles/2478656-personally-engage-your-visitors-with-a-video-bot/p> How can we change the speaker icon color on our end to be white? Thank you for the help!

I exported my listing of users and then replaced the existing USER ID generated by your platform, with the USER ID we have for the users. When I import this list back it has created new users. How do I replace the USER ID that was generated by Intercom without creating a New User?

I'd like to make sure the pic from the settings https://prnt.sc/wc755eshows up in the email instead of the default placeholder https://prnt.sc/wc764y/p>Is that possible?

I want to use Intercom for supporting our customers via email. We have set up email forwarding. We have noticed that sometimes replies from Intercom to emails get a message added as per this screenshot. Anyway to disable this? It leads to a confusing email thread for the customer.  Also wondering if anyone has a good workflow for forwarding individual emails to Intercom. For example, where a user sends a query to the email inbox of an individual support adviser, how can we make sure this is added to intercom?

The scene is this:A customer and rep are having a convo. The customer responds and a rep doesn't respond. I want to make sure I have an SLA around "going dark". Let me know!

This is very important for not only our business but also many others. Because, personal touch and starting a live-chat when a customer is around increases conversion rates drastically.  If we can find a way to list those contacts and measure how many contacts a certain support member reached out by starting a live-conversation, that would make a difference. @eric f11​ do you have an expert in mind to answer this?

From the docs i saw that we need to use the Intercom JS library. However the survey runs in a url and there is no scope to add the intercom JS cdn and script inside that url. Please help with some ideas how to achieve this

We are just starting to look at switching from Salesforce KB to Articles. What kid of user metrics are available in the canned reporting? What other practices do you guys use to track performance (bounce rate, time on page, etc)? TIA!

We are setting up a Test Workspace, to test our automated emails, and want to confirm that automated emails won't be actually send to users (we have synced our real users)

I would like to be able to find search and find date tag was added to lead/users 

I'm trying to test the mobile carousel features, however when I try to set it to live, it still stays in draft mode. Not sure how I can get it to live?

Can you copy a Series in TEST MODE to LIVE app?

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.

Product tours are sending to all user no matter whether they are turned off or not. 😳

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

Is it possible to create a user journey (visually) just like in the Recent page views widget? (added as a reference), also, is it possible to collapse text in a text box and if so how to set it up? 

Say to notify them that they had a message on our site.Thank you.

Does anyone know if you can set up automated replies to messages?We'd like to set up an OOO message for the festive period letting anyone who messages know that our response times will be slower but we will get back to them.I've set up a chat message to send out, but I'd rather than having something that goes to all users.

We use Intercom for our SPA. Can I disable Intercom on pages when navigating through the SPA. Intercom pops up on our signup page on mobile phones and completely blocks the signup flow :-/

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now). We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected. The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it