Fin Product Area

How can I merge a lead with a user when I know they're the same person?

Would anyone be able to point me to a guide as to where I would be able to get the necessary variables for the Data Attributes here? The site is powered by WP for reference.  Thanks in advance for the help.  

What ever we try a new problem rises. I think we do not have a proper understanding of intercom even-though we use it for about half a year. It's time an expert joins us to advise us. Of course we will come up for the help financially. please drop a msg and let me know if YOU are interested.

I noticed a recent change under users when we are changing a users email address. Prior to this week or so, we would change it and then it was updated. Now, when I am updating an email address i hit enter and now receive a pop up box as per the attached

Hello, we currently have two FB pages connected to intercom with the "Facebook integration".Is there any way we can assign the incoming conversion to specific teams depending on what pages they come from? When a message is sent from a FB page to intercom is shows as a Facebook message but doesn't specify what page it was from or URL. In other words, we don't know what FB page it comes from and we cannot assign it to the right team on Intercom. Is there a nice way to do this?

Can you add anchor tags to Help Center articles that are longer?

In our web app a user has multiple sites that they manage. I want the product tour to start when the user has entered into a site for the first time. However, the link changes with the site ID for each user so will product tours work in this case? I've tried it in Intercom and I can't get it to work.

When using anchors you can't seem to be able to add just the anchor as a link "#example-example" without Intercom adding "https://" in front of it and rendering the anchor useless. Any way around this? A workaround is to use the full URL but this means that for every link it sends visitors to a new window, which is not great.

Hey, we are currently considering to implement all our automated emails in Intercom. Among others, there are for example emails to our new subscribers, that vary in their links, like an e-mail verification or sent login-data. How can I implement that into a Intercom series? All the best,Leo

If multiple leads/users have the same email address, and all these are enrolled in a Series/Email campaign, will the email be sent to that email address multiple times? eg. separate leads/contacts below would receive the email 3 times?Lead A - joe@bloggs.comLead B - joe@bloggs.comUser C - joe@bloggs.com

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...

I have filtered articles to specific users (me being one) to test this functionality however they aren't showing in our knowledge base when I search for them? Any ideas why not?

Hello! I'm new to this forum, love it! I was wondering what the main purpose for the different workspaces is? Maybe if you guys could provide some examples as to how or why you've used different workspaces. I've got my main workspace pretty much all setup and running, but just wondering as I don't wanna miss out on any other great feature that we could utilize! :)

I want to prevent people from replying to outbound messages.I want all of them to use bots, but I'm getting irrelevant questions in reply to outbound messages. Is there any way to stop them from sending me direct messages?

Is there a way to link the heads included in a Help section article? I want to include a table of contents with links to make it easier for a user to jump down if needed.

Hello, looks like there is a bug in Search API. I've created a few contacts today and one of them have "created_at" equal to 1602494086.But when I try to search like this:  ```"query": { "field": "created_at", "operator": ">", "value": 1602494080}``` it returns nothing. According to docs (search-for-contacts) value from query will be interpreted as start of the day so it's still a valid query and should return this contact. What's strange: when I use operator "=" in query it return multiple items including the requested one, e.g. : { "field": "created_at", "operator": "=", "value": 1602494080} So, looks like there is a problem in operator logic Thanks in advance for any help! Attaching few screenshots from the postman:

here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.

I'm trying to link product tours in an article, but because the domain portion of the site is a variable, it isn't translating.  From within the product tour settings:Copied into an article:{{custom_data.domain}}/pages/settings?product_tour_id=171721 Linking tours works everywhere else within Intercom, just not in the articles. Am I missing something, or is this just not possible as of now?

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

Is it possible to send messages by just hitting enter, rather than ctrl + enter. I would rather be able to just send a message without holding two buttons, by just pressing enter. Then, if I need to add a new line, I will just press ctrl + enter to do so

Happy New Year everyone! You know how you can see what Browser and even what Browser version a user is using.. Is it possible to see their screen resolution? Now that everyone is using laptops when WFH, our app has issues showing correctly for users..

On Series there only seems to be the option to add a normal custom bot. If it's created and I try and import it into the series, I can't find it in the search

There are no error messages, the button is disabled. Any idea how to fix? I asked already in support chat but the reply may take a lot of time. 

Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!