Fin Product Area

Is anyone else having issues with their links NOT being clickable in their user and company segmenting? If I display a custom attribute that is a link, it isn't clickable currently.  The update after reporting this the first week of July is that the bug hasn't been reported enough times to warrant developer resources. 😑  So if you are experiencing this could you please email IC and let them know so my entire workflow can not be in the garbage can because someone can't make a link work?

It's been a while since we've seen any major releases for Tours - anyone know if they have anything planned?

There doesn't seem to be a "back" button on the product tour pointers. Is there a workaround for this?

I want to show certain articles in the Messenger, but I want to show different articles to different types of users. How can I set that up?

Any plan to release tooltip setup without having to code?

Any plans to build webpush Notifications?

Hey all, I'm a product manager at Four Winds Itneractive in Denver. We primarily use Intercom for onboarding and feature announcements. But, looking to expand that. Overall, looking for best practices on how to message effectively. I have so many favorite gifs, but most aren't "public appropriate". So, we'll go with just Elmo behind a jet engine.https://giphy.com/gifs/H0um7u7SEhZxm

Hi all,  I just started using intercom and I would like to get the basic functions down before purchasing multiple upgrades. Right now when a user visits on my Ghost site it says:  "You’ll get replies here and in your email: <%= current_user.email %>" How can I change this in the settings (besides requiring an email for new conversations) to have it detect the email of site visitor if they are logged into the site? Thanks!

Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

Hi folks, I'm really keen to hear more about any use cases for the Articles API. How are you all leveraging it? anything especially creative?

A user has exited my campaign, is there any way to re-add them?

Some of my customers from mainland China have reported issues accessing the Messenger, is there a problem with accessing Intercom from there?

Can I refer my clients or customers to Intercom through a referral program?

Can I load the Messenger in an iframe?

Sometimes, adblockers mean that I don't always track every visitor or user on my site. How can I check if an adblocker has prevented the Messenger script from loading?

Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Hi guys... I am looking for the rule that allows me to look at the URL HTML Page Title... NOT the URLOur Page Title contains a ton of valuable information to create a bot from ... but all I can see as a rule is the page URL.. I need the title to be able to be looked at too!

We are currently limited to Facebook, Twitter, and LinkedIn in the Help Center...would like to be able add Instagram and others, too, please.

How to upload 100+mb video from iPhone

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

How can check if `intercome product tour` is active on my site, to for example hide a modal which overlaps that tour?

As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

I am looking for information on how to initiate a timer if a customer is looking for something on our platform and can't find it. I.E. We release a new feature and the customer can't locate that. We created a help article, but they haven't clicked on Intercomm to find that yet. Ideally intercomm would understand they are looking for something and prompt a "Do you need help?" message. Is that available?