Fin Product Area

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension. The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?  

Currently, custom actions are available in the settings to Fin or workflows and helpdesk. We'd like to add actions that are available only in workflows and cannot be accessed through the helpdesk. Separating these two options in the custom action usage setting would be very beneficial.

 We trialed a recommended app from the Intercom app store called "Bump" by Userfeed.  An app that allows you to automate the follow-up and closing process of unresponsive customers. We used this App because the built-in snoozing/closing function in Intercom did not fit our needs. We loved it during our trial, set up automation and workflows around the apps' functionality. We regularly have around 30 conversations in the queue, and after a couple of days we knew we were going to purchase the app. So, I reached out to their support ready and willing to purchase. I searched high and low contacting everyone involved with the company and product, and nothing is active, and you cannot purchase the app. So, first, I would recommend removing this app, as it's no longer being supported, and you cannot use it after the trial. This was unfortunate for us. A lot of time wasted, and it's something we REALLY liked. Are there any alternatives on the Intercom app store? I can’t seem to find anything l

So when a user reach out to us on the chatbot, the chatbot sends out the automatic messages “Give the team a way to reach out” and ask for the email. How can I disable this or configure this? 

Trying to get started with the messenger but unable to get it to appear. Like the title says, using React and Next.What I have so far in my app:Intercom is loaded (`window.Intercom` is defined)"boot" and "update" are getting called in the correct spots with the (presumably) correct payloadsI'm getting successful responses back from `https://widget.intercom.io/widget/APP_ID`as well as `https://api-iam.intercom.io/messenger/web/ping`/li>In the DOM, there is a hidden iframe element with id `intercom-frame` and a div with id `intercom-lightweight-app`. The div only contains a style element, there is no contentCurious what could prevent the messenger button from appearing when everything I mentioned above appears to be working correctly

Wonder if we can support conversation attributes creation and update through API. At the same time, can we remove the limit of 250 options for conversation attributes?

Hi I’m looking for a way of adding many sites to the company data field. We currently deal with large companies that have many sites across many countries. Is there a way of putting this into the company data fields as it seems like this currently only likes one answer.For instance company “A” has a head office in London but has 20 other locations they operate out of each requiring there own support. So company fields will ideally have these attributes:name- Company Alocation (this needs to be able to take multiple locations) - Liverpool, London, Manchester etc only need one answer per ticket.Territory (this needs to be multiple different countries) UK, Ireland, Switzerland etc. Again this only needs one answer per ticket.If this cant be achieved what would be the best way around this?

Hi everyone! I’m running into an issue where my workflow is triggering multiple times for the same user, even though it should only trigger once per user interaction (More Info). It seems like some users are repeatedly entering the workflow, causing duplicate messages and a poor experience. Has anyone else faced this issue? What steps did you take to prevent duplicate workflow triggers, or is there a specific setting I should check? Any advice would be appreciated!

In a series, how can I send an email to a user's personal email? 

Under Proactive Support you have all your messages and I can filter on content type. However, News item is the only content type I cannot seem to filter on.

Hey Everyone, So i’ve been having this issue where Intercom isn’t saving users chats if they log in on a different platform - The big issue being that with Kajabi, it’s really have to to get the “logged in user” data from Kajabi. they are very particular with the data they share. I did find a post here about some code to install in the Theme.Liquid file, and i’ve tried that but not sure i’ve it correctly. I’m wondering if anyone else has any experience solving this issue.  I believe it’s just a matter of pointing intercom to where it can get the correct User ID or email from kajabi, but i’ve gone back and forth with Kajabi and they aren’t super helpful. Any tips or help would be GREATLY appreciated. Thank you!

Is it possible to change the text color in intercom articles? I can only see the option to change the font to bold, italics etc but nothing regarding text. I know there’s the call out option but that’s not exactly helpful for the article I’m trying to write. Even on this description text box I have the text color option but not for articles?

Hey everyone, We source users from 3 different apps and differentiate user_id. User IDs follow a letter sequence pattern like XVEOP. Recently we noticed that users in the different apps can have the same user_id, causing an issue with identify verification in Intercom. So we decided to implement a new user_id schema for Intercom where we prefix the user_id with the app region (e.g. us-XVEOP, au-WVMNX, etc). This achieves the result where we truly have unique user_ids in Intercom, however it’s resulted in duplicate users being created for every single user…I’m wondering if anyone has a strategy for the best way to handle deduplicating this while preserving as much of the data as possible. I did come across this community suggestion but I note it’s about 4 years old and I’m wondering if it’s still he best approach. Any ideas on where to start?

I want to add a view where where we I can see the conversations where we are waiting for customer to reply.

Is Live chat currently down?

May we know if Intercom is down and what is the expected downtime.

I would like to create a workflow for outbound emails which will assign emails to a team inbox automatically, based on the “from email”.. I’ve tried branches and rules, however there is nothing that allows me to do this. Any advise or tips on how the rest of you assign your outbound emails to teams automatically? 

It looks like Intercom added microphone support recently (android.permission.RECORD_AUDIO) but it appears to be required not optional - this is reducing the number of devices we can install on - specifically some tablets that don’t have microphones.  It seems like this should be optional by default? I think you need to add:<uses-feature android:name="android.hardware.microphone" android:required="false" />

Objective: Set up Fin AI to transition the conversation to a human agent, but only after the user completes a payment through Stripe.I've created a custom action for Stripe that connects to Fin, initiating a Stripe payment intent. The payment link is successfully generated and appears in the logs, but Fin doesn’t display the link to the user in the chat.Question: How can I configure Fin to send this Stripe payment link directly to the user within the chat? Then, check if the payment status is successful and if it is only then transition user to help desk agent?

I want to get the title and body sent via push notification/email which are sent to the users via series or individually. I tried using content_stat.push but the actual content is missing from there hence need assistance.

Hello,I am experiencing an issue with the Intercom integration on Android. When I receive a message, the method "Intercom.client().getUnreadConversationCount()" does not reflect the new messages. For this function to work correctly, I need to restart the Android application.Do you have any suggestions for resolving this issue?

We’re having issues related to collapsible sections in our help articles.Links to the heading of the collapsible section aren’t going to that heading H2 headings of collapsible sections aren’t appearing in the TOC at the right of the article.What can we do to fix these issues?

I would like to pop the product tour UI (outside messenger) when a user selects an element on my website. I can’t figure out how to do this. If I do a workflow triggered by website element it opens messenger and when I do a product tour, it launches when the page loads. I need something between that: The user selects a button and a pop-up with the video is displayed. How to do this?

We have our chats set up with a workflow, however for some reason the chats are closing after a while not giving us a chance to see if first to respond at a later time. We have to watch our closed tickets to find them and reopen them.Is there a way we should be setting this up to allow those chats to stay in an open state until we respond and close them on our end?Thanks in advance! Appreciate your assistance and insight on how to ensure they stay open.