Fin Product Area

hi, guys, I'm new in the intercom and I want to start to measure my service team what is the most important thing I need to pay attention to? how can I check their work? I have the Bata account do you think i need to upgrade the account 

When I analyzed my NPS form for the month of June, I noticed that the value shown on your dashboard is 544 "Number of responses", but when I export the exel the "combined" file only shows 478 responses.That's 66 fewer responses.How can this happen?

Hi there, I’m wondering if there is a possibility to create a workflow that will achieve the following? When a conversation is “ assumed resolved” by fin AI - get it re-opened and assign it to an inbox for a human follow-up. By having a human follow-up, I’d like to ensure the answer provided by Fin is what the user was looking for, and I believe it adds a touch to the user experience. It would be even more beneficial when a negative CSAT rating has been provided to the bot by the user. 

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

Hey Intercom Community! I am looking to create a slack automated workflow for any time a new conversation is assigned to a team inbox. Ideally, this slack notification only fires for conversations that are manually re-assigned from one team to other. If the only way to accomplish that is for all conversations, please let me know. I tested this out with the ‘Teammate changes the conversation state’ workflow but this did not work since the conversation status remains ‘open’ during the time the conversation is assigned from 1 team to another. Is it possible to create a slack notification any time a tag is applied to a conversation? we could also use that, but didn’t see how I could set that up.Any recommendations would be appreciated here, thanks and let me know if there are any questions!

When an article is opened in the Messenger and there is an inline banner at the top of the browser, the banner partially hides the article title (see attached image). How can I stop this from happening? ing?

I've noticed that there are ready-made alternative icons for you to add to your article collections. We would like to to add our own branded icons, is that possible?

Hey Everyone,I have a question. We have a few customers that CC everyone humanly possible when they submit an inquiry. They add our support email, several of our employees, several of their employees, sometimes even a kitchen sink (with an email address). Due to this when we reply its chaos. We are currently manually removing the cc’d emails but the communication is very frequent (dozens of times a day). Is there a workflow we can create that IF an email comes from say BOB and his 37 cc’d friends, we can remove those 37 friends automatically before we reply to the inquiry?

A majority of our users have their app in dark mode, and the native help center feels out of place when opened.

Is there an easy way to get a custom report of conversations with linked tickets? The data export for conversations does not include any columns on tickets like ticket ID, etc., and the data export for tickets does not include a linked conversation ID column. 

Our product is an interactive design tool and I want to find a way to create a Product Tour where users can interact with our app then click Next to advance rather than the default behavior where they can’t do anything except click Next.Using the Click on Element method to advance doesn’t work because our elements require multiple clicks to complete the interaction (e.g. dragging and dropping)I’m considering building a daisy chain of product tours where one tour ends, there is a button in a banner to go to the next one, and then the next tour begins. This seems overly complex though so I’d love to know if anyone has a simpler solution. 

Is it possible to change the number of characters available in the Help Center Footer?There seems to be a hard limit that is not allowing us to add our standard footer to the help centre

i want to report a bug to u directly cause bugcrowd support didnt accpet it my email is mbougherara97@gmail.com

Hi team,I’m Darshan Hiranandani, looking to enhance our efficiency in responding to initial chat inquiries. What strategies or tools have you found effective in improving response times and customer satisfaction in this area? Your insights would be greatly appreciated! RegardsDarshan Hiranandani

Hello , I’d like to ask if i can integrate my own chatbot into intercom so i can assign some conversations to be answered by my bot

I’m currently integrating the intercom messenger widget in a SPA written with React (tsx files).The application is currently executing window.intercom(“boot”, window.intercomSettings) whenever url changes.Is there some clever way to check if the messenger widget is already booted as I don’t want to reboot the intercom widget every time a user navigates around in my application but instead call window.intercom(“update”, window.intercomSettings).

I’ve created a Fin AI custom action that calls an API endpoint which returns the following response: {"shiftDate": "2024-09-24","company": "Global Solutions","hourlyRate": "$20.11","location": "https://www.google.com/maps?q=-56.464281,-27.830251"} I have a workflow defined that allows users to type in their questions. However, when I ask:"When is my next shift?" "What's the hourly rate for my next shift?"Fin successfully triggers the custom action, but it doesn't generate an answer. Instead, it says it couldn't find any answer for the question.What am I doing wrong?

How can I create automatic redirects to a specific command? Currently, I have attempted several methods. I have created two workflows. In one, messages are checked by “Message content is”, “Message content contains”, “Message content contains word”, and if it does, the message is redirected to a specific destination. In the other workflow, a specific field is marked that stores the text "book_here", and if this field is present in a message, it is automatically redirected. However, neither of these methods has worked perfectly.What is the best approach for me to take to ensure automatic transmission of messages? I have only two ways to determine the messages that need to be reassigned to the specific team - this is the field in the dialog that stores the text "book_here" and the text of the message, which is always the same.

I have a website example.com with a “Support” button in the footer. The button is a link to example.com/help. On the server, that redirects to help.example.com (intercom). We’ve set that up following the custom domain instructions and this all works fine.  However, if the user is signed in on our site, I’d like to pass the information about the signed-in user to intercom. How can I do this WITHOUT loading any client JS on our site. There should be a way to add a cookie server side on the help.example.com route that identifies the user but I don’t see any doc that explain how to do this. Any help would be appreciated 🙏

Hello! How can I build a series with two split audiences based on the device they're on ( mobile and desktop)? 

I have a common use case where customers send email attachments that our service processes for them, but they often send these to our general inbound  support email inbox rather than to a dedicated inbox here they’ll be auto-processed from. Is it possible to set up an Intercom automation that will recognise when an incoming email has a PDF attachment and is from a known customer, and will auto-forward that email with the attachment?

Hello, I have configured different types of custom bots. In some cases, I need the bot to create a note on the conversation which tells my agents which resources to check and if they need to call the customer right away. I haven’t been able to find the option to add a note in the settings, so I am wondering if that’s possible at all. Thank you in advance for your help and guidance!Cheers

hi guys, on "@intercom/intercom-react-native": "7.1.1", I can install but I got crash on android like this issue https://community.intercom.com/mobile-sdks-24/android-react-native-app-crash-when-call-intercom-present-7157 I just saw that we have new version 7.1.2, then I tried and got error. as belowERROR:/Users/.../.gradle/caches/transforms-3/c8ba025c063d3a20a304d04e63c063d1/transformed/vectordrawable-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionERROR:/Users/.../.gradle/caches/transforms-3/0425b92879a90be481c24e3266c7dff1/transformed/vectordrawable-animated-1.2.0-runtime.jar: D8: java.lang.NullPointerExceptionFAILURE: Build failed with an exception.* What went wrong:Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.   > Failed to transform vectordrawable-animated-1.2.0.aar (androidx.vectordrawable:vectordrawable-animated:1.2.0) to match attributes {artifactType=android-dex, asm-transformed-varia

How can I determine the users who have completed the welcome product tour and send a proactive message only after the product tour, so that the message doesn’t show up at the same time with the product tour?

  Is there a way for a custom action to interact with an application in a help desk?  For example, I have a created custom action and a created and added application in a tab. During a conversation, if I activate the custom action on a message(which contains the order number), a request goes to the backend. Can I somehow trigger the application in the current conversation from the backend, passing and displaying the order data there?