Fin Product Area

I noticed when I manage snippets I no longer see a count of how many times the snippet was used in a FIN answer. Is that stat appearing somewhere else now or was it removed for some specific reason? The use count for snippets was super helpful to show effectiveness and also to help justify cost for FIN. Thanks!

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

Hello Intercom Team,I’m facing an issue with loading the Intercom messenger in my SvelteKit web app. Sometimes, the messenger in both the local environment and the deployed environment gives an error and it does not showing up, also in firefox it does not work at all: Uncaught TypeError: Cannot read properties of undefined (reading 'parentNode') at s (index.YkDx8vIC.js:2:4217)layout.svelte: (run only in client side) <script lang="ts"> import '../app.css'; import '../fonts.css'; import { Toaster } from '$lib/components/ui/sonner'; import { onMount } from 'svelte'; import { browser } from '$app/environment'; onMount(async () => { if (browser) { const { Intercom } = await import('@intercom/messenger-js-sdk'); Intercom({ app_id: 'XXXX' }); } });</script>Additionally, I tested it in a normal server-client setup, and it also gives the same error.How can I fix the issue?

When upgrade intercom android sdk from 10.3.0 to 12.5.3, the app package increase 1.5M I only want to support Android 13, but i don’t want to increase the app package.  even when i upgrade to 15.x.x， it increase more! 

When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.Why does this happen?This does not happen with the similar field “received_at”.Could you help me clear up this doubt?  

i.e. If I have one path, with a message that is split into 3 bubbles, can I delay how fast each of the 3 bubbles shows? they display too quickly and customers often miss the info in the first bubble, esp. on mobile.

I’ve set up a workflow to send an automated message to users when they use keywords related to pricing. I only want the message to send one time in the conversation. If the user responds then the price message is sent again. How can I change this?

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides.  would love any help or advice ! Thank you! 

hi, guys, I'm new in the intercom and I want to start to measure my service team what is the most important thing I need to pay attention to? how can I check their work? I have the Bata account do you think i need to upgrade the account 

When I analyzed my NPS form for the month of June, I noticed that the value shown on your dashboard is 544 "Number of responses", but when I export the exel the "combined" file only shows 478 responses.That's 66 fewer responses.How can this happen?

Hi there, I’m wondering if there is a possibility to create a workflow that will achieve the following? When a conversation is “ assumed resolved” by fin AI - get it re-opened and assign it to an inbox for a human follow-up. By having a human follow-up, I’d like to ensure the answer provided by Fin is what the user was looking for, and I believe it adds a touch to the user experience. It would be even more beneficial when a negative CSAT rating has been provided to the bot by the user. 

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

Hey Intercom Community! I am looking to create a slack automated workflow for any time a new conversation is assigned to a team inbox. Ideally, this slack notification only fires for conversations that are manually re-assigned from one team to other. If the only way to accomplish that is for all conversations, please let me know. I tested this out with the ‘Teammate changes the conversation state’ workflow but this did not work since the conversation status remains ‘open’ during the time the conversation is assigned from 1 team to another. Is it possible to create a slack notification any time a tag is applied to a conversation? we could also use that, but didn’t see how I could set that up.Any recommendations would be appreciated here, thanks and let me know if there are any questions!

When an article is opened in the Messenger and there is an inline banner at the top of the browser, the banner partially hides the article title (see attached image). How can I stop this from happening? ing?

I've noticed that there are ready-made alternative icons for you to add to your article collections. We would like to to add our own branded icons, is that possible?

Hey Everyone,I have a question. We have a few customers that CC everyone humanly possible when they submit an inquiry. They add our support email, several of our employees, several of their employees, sometimes even a kitchen sink (with an email address). Due to this when we reply its chaos. We are currently manually removing the cc’d emails but the communication is very frequent (dozens of times a day). Is there a workflow we can create that IF an email comes from say BOB and his 37 cc’d friends, we can remove those 37 friends automatically before we reply to the inquiry?

A majority of our users have their app in dark mode, and the native help center feels out of place when opened.

Is there an easy way to get a custom report of conversations with linked tickets? The data export for conversations does not include any columns on tickets like ticket ID, etc., and the data export for tickets does not include a linked conversation ID column. 

Our product is an interactive design tool and I want to find a way to create a Product Tour where users can interact with our app then click Next to advance rather than the default behavior where they can’t do anything except click Next.Using the Click on Element method to advance doesn’t work because our elements require multiple clicks to complete the interaction (e.g. dragging and dropping)I’m considering building a daisy chain of product tours where one tour ends, there is a button in a banner to go to the next one, and then the next tour begins. This seems overly complex though so I’d love to know if anyone has a simpler solution. 

Is it possible to change the number of characters available in the Help Center Footer?There seems to be a hard limit that is not allowing us to add our standard footer to the help centre

i want to report a bug to u directly cause bugcrowd support didnt accpet it my email is mbougherara97@gmail.com

Hi team,I’m Darshan Hiranandani, looking to enhance our efficiency in responding to initial chat inquiries. What strategies or tools have you found effective in improving response times and customer satisfaction in this area? Your insights would be greatly appreciated! RegardsDarshan Hiranandani

Hello , I’d like to ask if i can integrate my own chatbot into intercom so i can assign some conversations to be answered by my bot