Fin Product Area

We want the full name of the sender to appear instead of "sender_first_name from company_name"

Is it feasible to have separate bots for each page or URL of my website, including articles and news? If this is achievable, should I create separate bots, articles, and news sections for each part of my website, or are there alternative methods to accomplish this?

I want to run a custom bot with a caveat that my rep is able to take control of the conversation anytime i.e. even if the custom bot has not completed the entire sequence.  So essentially the chat is assigned to a rep but as the rep is currently unavailable the bot is interacting using the predetermined sequence. As soon as the representative becomes available, he takes over, the custom bots stops its sequence and the rep handles the entire conversation. How do we implement this. And what functions we can leverage not limiting to custom bot, inbox automation rules etc.

Hello Intercom Community,My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.Here are a few questions to get the discussion started:What are the key elements of an effective help center article? What makes an article truly stand out? How do you organize your articles to make them user-friendly and easy to navigate? Are there any best practices for writing and formatting help center content that you've found particularly successful?

Hi everyone, I’m posting here in the desperate try to get somebody from Intercom online to help with reinstating the account which was frozen due to too many failed payments associated with the card you guys had on file. We’ve since changed the payment method and fixed the errors that led to unintentional problems with the card and the invoice was processed. However, we’ve been collectively logged out of our workspace and are still unavailable to attend to the support queries which have been piling up in the inbox since the Saturday morning. It’s been 48 hours now without any response from either the response team or our designated account managers. Can somebody/anybody please help and immediately? For context, we’ve tried reinstating the account from inside the admin, however, we were unable to do that as we were experiencing the you already have an account error prompt. (?!)Yes, we do have an account but it seems that we need help from an operator to help reinstate our account. Would

Which format work best for Fin? It seems that Snippets are better processed by Fin. In this case, I am wondering if there is a solution to manage this content with efficiency. Is there a way I can isolate snippets on the same subject to make the changes needed? Or should I only count on my classification (titles) to do so? Is there a hierarchy in Fin’s choice to use an article or a snippet? What makes it choose an article from another? Or an article rather than a snippet? Is it based on the same algorythm than the one for the helpcenter?  Question: comment créer une facture?Answer based on those articles:Gestion de trésorerie - Comment importer manuellement une liste de factures ?Gestion de trésorerie - Comment supprimer une facture ?Gestion de trésorerie - Comment supprimer une échéance de paiement ?Utiliser les factures d'avoirWheareas I have an article called that does not appear at all Créer une facture, un devis, un document de vente 

We want to provide option to the Support Engineer before he closes the conversation, whether a Case should be created for the conversation or not. For this we wanted to show up a button which the Support Engineer will select before he closes the conversation. This button or input should be seen only by the Support Engineer and not by the Customer. How can we achieve this?

I am in the process of creating a large help center with long articles. We are organizing many of the articles (as suggested) with anchored links to the Heading 1s within the article at the article’s beginning. But creating the TOC  at the top is very time consuming as you have to enter the TOC text, scroll down to copy the anchored link, scroll up to link the heading, scroll down again, etc. Is there a faster way to do this - i.e. - autogenerate a TOC for all heading 1s or at the very least, copy the heading text and link at the same time? 

I am trying to create a custom object and no matter what I type I get this error every time I hit save. I have tried different object names and always get the same result. It even happened during the walkthrough tutorial. Any ideas of how I can fix it? Thanks in advance. 

I’m seeing this error when I try to set live a new workflow. Our front end SDK’s are all updated. The new workflow includes the new “Let customer type” option 

"Hello,Is it feasible to create a link to the Intercom help center that, upon a user's arrival, triggers the Messenger to pop up? Our specific scenario involves attempting to activate the Messenger via a URL parameter or a similar method. Is this achievable?Best regards,"  

Can able to send images but when i try to send Screenshots in Pixel, Some of Samsung devices, It failing?  We are using v14.0.0 and kotlin version is 16.1.0.

Hello, Intercom Community!My name is Chloe Blake. I've been thinking about how workspace layout can significantly impact productivity, and I'd love to hear your thoughts and experiences on this topic.How do you design your workspace to maximize productivity and efficiency? Do you have any favorite hacks or tools that have helped you create an ideal work environment? What challenges have you faced in managing your workspace, and how have you overcome them? Are there any specific apps or software you use to improve workspace management?Whether you work from home, in a co-working space, or a traditional office, your insights can be valuable for anyone looking to optimize their workspace. Share your tips, stories, and best practices for creating a productive and enjoyable work environment.Let's discuss and learn from each other!

I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!

Hi guys, I’m new here and just getting familiar with Intercom. A bit of background on us. We have a multisided platform. One product is “Service Provider” and the other is “Consumer”.I’m wondering is it possible to have separate inbox folders which can organise users based on attributes “isServiceProvider” or “isConsumer”. So when we receive messages, they will automatically go to the correct inbox folder instead of All Users. I'm still figuring out best use cases and am a complete novice so any help would be appreciated. CheersRay

 <h2><span><strong><em><u>czcxzcz</u></em></strong></span></h2><p>Test</p><p></p><div><a href="https://drive.google.com/file/d/19H5BaNrLgwrRCt4K3qSm7Zoow_erMuMY/view">API documentation - [ Knowledge Base Migration-Sync ] - Google Chrome 2023-09-19 16-58-34(1).mp4</a></div><p></p> the anchor tag getting sanitized and not reflecting on article when pushed through API.

Hi there!Is it possible to prevent the CSAT survey from being sent, if the status of the last message received by the client is “not seen”?Thanks in advance! 

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed".Then your AI chatbot asked me to provide 4 pieces of information:1. The website/domain where you've installed Intercom.2. An email address on a company domain that you will be using to send messages from Intercom.3. Information on whether you validate email addresses when users sign up on your website.4. Provide a link or instructions to where the signup flow can be tested.Now that I've provided. I haven't heard back from them yet. It's been almost 1 day. What is their support email? How do I successfully send the email? How long does your review take?

Hello.About 6 months ago I tested that when I created a message that used “Company name” variable and user was member of multiple companies, the message was sent to the user once per each company (eg. three times at once, each with different company name).This is behavior is documented here: https://www.intercom.com/help/en/articles/248-personalizing-messages-using-variables#company-nameNote: If a user is a member of multiple companies, messages using company name will be sent to them once for each company. Also, if I use a filter rule based on some company attribute (eg. Plan) and I use the “Check if user matches” feature in the message dropdown menu, I can see info message:“In cases where a user is a member of multiple companies, we will evaluate each company individually to see if they match the rules.”in the “Current matching status” section. It does not tell whether the message will be sent for each message but it shows whether the rules match for each company separately.However,

Hello. I am aware of the option on how to select multiple conversations in a view and close them. However, we don’t wish to close all the snoozed want to close a particular type of snoozed conversations. Is there a way to apply a filter and only get the relevant type of conversations and then be able to bulk close them?  Just sorting doesn’t help when you have a few thousands snoozed conversations. 

I have been trying to get an answer to this via support chat without luck…We are having an issue with the authentication status of our domain for emails. We had been authorised but recently moved our website and domain host to a different service. We added the Intercom DNS records to the new host a couple of weeks ago but the status of the domain in Intercom is still showing as unauthenticated.The new host is Squarespace.What else can we try doing to resolve this? It is impacting our deliverability due to junk/spam filters.Thanks 

Hi intercom team,I am a developer of CoinSavi. I'm having a problem that our app's default nexus web socket domain is blocked by ISP VN, causing users to not receive realtime chat, so I want the team to configure a separate nexus web socket domain so it won't be blocked anymore.This is error: Below is our application information- Email: team@coinsavi.com- App id: vuuorn1k

I want to send out emails to a list of users based on a csv upload. I want the email copy to have custom parameters that pick up data points from the csv. How can I do this in intercom?

Hi guys, I'm looking for a way to integrate trustpilot into the messenger rating prompt.Ideal use case - When the user rates “Amazing” when a conversation is closed, it is automatically posted to our Trustpilot page including any comments that the user wroteor Instead of sending the Intercom rating prompt, send a Trustpilot embedded message in the messenger window, where the user can rate and provide Trustpilot feedback directly from the Intercom messenger widget.Is there something that can help achieve any of the above use cases?

Hi!Every time I close a ticket/chat on Intercom and I got a rate from a client, I’m not be able to see if the client left me a rate and a comment.Is there a possibility to get a mail or a notification on Intercom?Thank you in advance!Marzia