Fin Product Area

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

From https://github.com/intercom/intercom-ios-sp :Our installation guide contains full setup and initialisation instructions. (https://developers.intercom.com/docs/ios-installation) Read "Configuring Intercom for iOS". (https://developers.intercom.com/docs/ios-configuration) Read our guide on Push Notifications. (https://developers.intercom.com/docs/ios-push-notifications) Intercom Developer Hub available here (https://developers.intercom.com/docs/intercom-mobile-installation?utm_source=github&utm_campaign=ios-help)Also there is no reference to the main Github page: https://github.com/intercom/intercom-ioslogEvent(withName:metaData:) - Details about Events here (https://developers.intercom.com/reference/#events) There may be more, but these are already unacceptable.

Hey everyone,Just started implementing Intercom for our company and I’m getting stuck at the “basic steps” as it seems, maybe someone experienced the same behavior. We have two general inboxes through which our customers can contact us and I’m trying to set it so that all emails that arrive at those 2 inboxes will be visible in the Intercom for the support team. We are using Office 365, so the email provider is MS (Outlook) and the person responsible for managing our email went ahead and added the forwarding address that is provided by Intercom to Outlook settings. When I click “Verify email forwarding” I receive an email to our general address “support@companydomain.com” and right after that I receive an email from MS Outlook saying “Delivery has failed to these recipients or groups”. Also, I see an error message saying “Email forwarding is not set up. Check your forwarding settings.” under my forwarding settings. I tried the same steps for another email: info@companydomain.com and I

Hi there, I currently use Hubspot for my Customer Service department, so every time we reply to an email from Hubspot, we can see that email in the "Sent” folder in our Gmail address - I’m now setting up Intercom, since we wanted to use the AI chat, however, when I reply to emails using Intercom, those are not visible in the “Sent” folder in the Gmail address linked to Intercom - and I really need to be able to do this - does anyone know if this is possible and how to set it up?To clarify, I already was able to set up the “sender email address” - but what I want is for all emails that we send from Intercom, to be synced in our Gmail address - just like it happens with HubSpot. Thank you!

I was just exploring the functionality of letting the customer type when you have a ‘Customer opens new conversation in the Messenger’ workflow.Our current process is we have composer disabled, the customer is then triaged via buttons to a relevant query, then if it didn't help or they click a ‘something else’ option they’re directed towards chat support, with FIN there to try and answer the query as one last try at self serve support before they do definitely get assigned to an agent.I just wanted to know what would happen if we did enable the composer from the beginning with Fin custom answers as an option at the beginning as well as buttons, and whether that would conflict with any re-usable bots set up to be triggered by key words in a customer’s first message.  

Hi,I've successfully set up the rules within the workflow, and the SAL report is functioning well, displaying misses and overall SLA performance. However, I'm encountering difficulties specifically with creating the inbox rules. Could you please offer guidance, possibly through screenshots or a video tutorial, on how to configure the inbox rules to meet all three conditions? 

Hi,I sit possible to use “Let Fin answer” option in the Resolution bot?  Right now, for the custom answers I am writing, there is a path that I have defined. I want to close the conversation once the customer has repsonded to “That helped”In resolution bot, the path takes me to standard answersIn the Workflow with the trigger,  https://www.intercom.com/help/en/articles/4134615-customer-opens-a-new-conversation-in-the-messenger#h_c6b42fc0bbhow do make sure that the actions that I have defined in the Workflow flow inyto the Resolution bot

Hello Intercommunity! I have a question about Fin. I want to measure CSAT for CSAT handled by AI vs. handled by a human.  Question: Is it possible to see CSAT for conversations fully handled by AI?  Caveat: I know I can see overall CSAT, but I’d like to be able to measure CSAT for conversations fully handled by AI. This is the tab I am using to measure CSAT, and I can’t find a way to filter down to only conversations handled by AI.  

I have iPad based App where i integraet the intercome and also in website www.rapidrms.com and it was working fine. But suddenly it stops working in both places, browser (rapidrms.com) and mobile appSo i checkd in list of trusted domain it previously defined as "rapidrms.com" and i changed it to"*.rapidrms.com" and it resolved the issue in web browser(rapidrms.com). I am surpised how its possibleas it was working unitl last week and stop working and them when i changed it to "*.rapidrms.com" is resolved.But now more complex situation as it is working now in website browser (rapidrms.com) but gives errorin iPad app saying that "Something's gone wrong - Content could not be loaded with button as "Reload".when click on "Reload" nothing happens which was working previosuly withouut any issue.So now sitution it is working fine in web browser but no in iPad app  

We are new to Intercom and and looking to better integrate our inbound and outbound phone calls and meeting data into Intercom.  Our goal is when someone calls into our support line that the call is transcribed and then logged into Intercom as an event with the transcription text. We are currently looking for a new phone call system like Aircall, etc.  It seems that integrations exist to do things like initiate a call from intercom and to bring up customer’s records in Intercom when someone calls in, and even log an event in intercom and have a link to the call recordings, but I don’t see any solution that leverages automatically logging a call transcription text into intercom that which would be more helpful than having to go into a call event and click on a link to listen to a call recording. The same concept would be great for when we have a zoom meeting with a client.  Those meetings are already recorded and transcribed in our Zoom account but it would be nice if those were automat

Maybe this is an option that I'm just not seeing🤞 ? Many of the macros that agents use are the same answers we would want a bot to give.​Thanks a million!

The messenger is not launching on our site and I’m getting the following error message in the console; {type: "error.list", request_id: null, errors: [{code: "403", message: "User email is not valid"}]} errors: [{code: "403", message: "User email is not valid"}] 0: {code: "403", message: "User email is not valid"} request_id: null type: "error.list" We don’t have identity verification turned on for web, the domain is listed as trusted and the messenger is set to show on this page. Does anyone have any ideas on how to resolve this? I’ve raised a support ticket with Intercom but it’s been 3 days and I haven’t heard anything so any help is much appreciated! Thank you :) 

Hello!I have my phone and therefore my app set in English. However, when I open the Messenger Launcher I can see the content in Spanish (our default language). Checked our Messenger and omnichannel settings for Mobile SDK and I am not given many options to configure languages based on rules. How can make the Messenger Launcher display in the right language based on app´s preferences?Thank you!  

Hi all,Does anyone know if there is any way that we can turn off the “Share your reply time” feature on the home page & pre-assignment to a team?

Hi! I’m trying to use the intercom generated unsubscribe link for a given user as per the instructions in this page:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&sample=true It says to use the following modification to the link above:https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=INTERCOM_USER_ID_HERE However, when i test this on a real id, it doesn’t work. https://glencoco.intercom-mail.com/subscriptions/unsubscribe?app_id=nl8yk231&user_id=7656fdfb-cc7b-4e5a-94aa-192e51651748 Is this an intercom bug?  

Hi,  I want to create a survey to get an idea if a new feature is working as expected. How can I create a survey with “How did our xxxx do?” thumbs up and down, with an optional free text field after selecting?

One of my proactive support messages isn't sending despite users matching rules. I checked using the “check if a user matches” and Intercom agrees that the users match but is not sending the messages. 

Has anyone else experienced a lack of response from Intercom Support?I attempted to upgrade my plan through the start-up program, but the process failed. Unfortunately, I have not received any response, and now my trial has ended, leaving me unable to respond to my clients. This situation is incredibly frustrating, especially considering that Intercom claims to offer 24/7 support. Initially, I couldn't submit the application as expected, so I sought confirmation from the support team while I was still in the trial period. EVERYONE assured me that I could submit it without any error until my trial ended. However, the reality is that I am still stuck here, and no one has replied to my messages.

Hello! I would love some information on how you guys best support users across multiple time zones, I am currently facing a big issue that Intercom says is ‘expected behaviour’, how do you get around this?About us.We have support teams in 3 countries, we have 3 teams set up with 3 different office hours. Our assignment rules work to make sure each conversation is assigned to the right team. Magic right?  There’s 1 HUGE problem. The home screen of Intercom, where it says our office hours (‘We’ll be back later today’), will only ever pull the default office hours, which is set to the UK.This means that for 6 hours when our Japan team are online, all of our Japanese users see a message that tells them we are offline. The same happens at the other end of the day, when our UK team logs off, our US users see a message to say we will be back tomorrow, even though we have a team online waiting to help them. This is happening for logged-in users, so we know their details, language and time zone

Our use case: - On Domain A we have hosted products A , X and Z - Domain B we have hosted product A, B and C Note product A is common in both the domains - Help center is hosted on a sub-domain of domain A and has collections for ALL the products A, B,C X, Z - Want to show Collections in Help space in Messenger as follows: -  users who logged into domain A are shown Articles for A, X and Z (In Messenger Help) - users logged into  domain B are shown Articles A, B and C (In Messenger Help)

Is there data on what is more engaging - Large message (popup that darkens the screen) or small message (on the side and less intrusive)? 

Hi - I’m looking to set up 2 workspaces since we’re a marketplace - but i’d like to connect/authenticate the same domain for both workspaces. I already connected one domain successfully, but now i’m looking to do so for the second workspace.However, there seems to be a limitation where CNAME records that have name: intercom._domainkey.OURDOMAIN.COM can only have one unique value, etc. Is there a workaround for this such that we’re able to authenticate the same single domain for 2 workspaces?

Hey, we are looking for some one who can help us maximize our intercom set up.  We are a start up, small budget but light work for an expert :) 

I logged into intercom and couldn't find my workspace. Intercom asked me about the company name so I could create a new workspace and start with a trial account. All members of my team have this problem. How can I fix it?

showing this things in test , development sideIntercom Messenger warning: Identity Verification is set up correctly but not enabled. For details on how to enable it, see https://docs.intercom.com/configure-intercom-for-your-product-or-site/staying-secure/enable-identity-verification-on-your-web-product.this getting in my webiste  browser consolewhen i check installation it getting this error We haven’t received verified data from your installation. Please check the instructions and try again