Fin Product Area

Is it possible to limit the number of conversations per month that a company can have on Intercom?

I uploaded an image into my article but it's way too big and need to resize it - I can't find the option to do so - is it possible?

Hello, Is there a way to set up an Inbox rule to automatically re-assign a conversation (that a user re-opened) from an agent that is now away to a live team/agent? Thank you

Hello everyone, I am working as a CSM in a small SaaS startup. We are looking for ways to automate the onboarding of our users without Intercom's Product Tour features. Did any of you try to onboard users using a combination of custom bots and articles with embedded videos? If so, what are the key points to be aware of? If not, which alternative did you use instead? For instance, we have a "Getting started" collection in our Help Center which contains the essentials for getting any new user easily onboarded. We could either rework it or create a completely new section with some articles specific to the onboarding. Any suggestion or idea is welcome!

Our website recently started trending and we have an influx of users coming in and typing the same questions. It's simple enough to answer but because of the sheer amount, it's difficult to maintain conversations and would be much easier if we could immediately answer questions that we already expect with a bot or something.

Can my users not access articles? They are part of the audience, but cannot view the articles when they click on the link?  Do they have to login somewhere to view the articles? How does intercom know who they are unless they login?

I'm in messenger settings trying Current Page URL does not contain "theurl.com" but the messenger continues to show up.

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

We want to do email capture on our blog, which I'm clear on how to do, but I'm not sure how to segment those leads (and ideally users) into a group to which we send a weekly or monthly newsletter. How is this currently modeled and are there any examples of someone doing this that I could refer to? The ideal outcome here is that we combine active users and leads collected on our blog into a segmented group so we can send a weekly newsletter.

Here are some screenshots of what I am doing. As you can see, the text that I want to pass from the bot to the operator is not working. Any ideas on how I can resolve this issue?Thank you,Dave

Can we create a report for companies that will churn? For example, if they have 10 active users and none of them are logging in, can I see that? Is it possible to create a report that shows companies that have users who have not viewed certain pages?

I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM.  The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom. See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical Can anyone help me?

I would like to move an existing product tour to another work space inside Intercom. Is it possible?

I set the segment who receives thisI created the postbut I still get an error I have URL contains 'dashboard' and they are on the page for 3 seconds and I can't get the tour to launch?

Hello, community. Is it possible to set up an article in which data in the spreadsheet will change dynamically? For example from MetaBase source or google spreadsheet

Hello guys. I hope you're all right. I created a basic flow for testing and specified my email to check the result, but the flow, even in live, does not run.I'm not sure if I did something wrong, but could someone please help me? Thanks in advance :D

The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?

Hi, everyone! I'm just getting started with Google Analytics <> Help Center. As such, I don't quite know what to do with all the data that's beginning to flow in. If you've been analyzing GA data, kindly share your insights with me. What have you discovered as a consequence of the integration? How has your article writing/publishing/organizing changed? In short, what are some best practices for making use of this data? I am, of course, aware of this how-to article, but I'd love to have some field reports for honest-to-goodness Intercom admins, especially those who've found this integration to be useful. Thanks in advance! 😊

Hello, I was just wondering if there's a way to download macro data from over 30 days ago and if so, how? I am trying to download the data from up to 6 months ago to compile some data for work and I can only do in the past 30 days.Thank you for any info

Messenger not closing! Our customers cannot close the messenger when they open it. It happens sometimes not always. We have reproduced the issue only 1 time. Did you face this issue? What can be the reason?    

Is there a way that with a customer-message the URL is sent of the page the user is on? With this URL we can track on which document the user currently is in our application (the URL serves us as a document-ID).

How do I design a Product Tour when my website has dynamic fields?

Anyone know if Intercom has plans to add a Product Tour Menu feature to their messenger? The idea would be that customers could access a library of all product tours directly from within the messenger. Thanks!

Wondering how others do email reporting? Are there any good free downloadable templates? Are there integrations to automate the data transfer to the report? Any help would be appreciated!

We are trying to use intercom for a cross-platform Desktop & Mobile app. Unfortunately, Intercom does not support desktop apps. Therefore, we'd like to link to the help center instead. When we link to the help center, we'd like to be able to identify the user. Two questions: Is it possible to link to the help center, passing two query parameters for the User ID & User Hash, so the Messenger can securely identify the user?Is it possible to pass a query parameter of some kind to open the messenger right away?