Fin Product Area

I have a push notification that I want to send on the Sunday 7+ days after an event occurs. I have an exit event that could happen at any time.  My scenario: So a user enters the series on a Friday. It waits 7 days which puts them on the next Friday and it schedules the message to send on Sunday (2 days later). On the following day, Saturday, the exit event happens. Will they be removed from the push sending? Or will they still get it because it was scheduled? I want it to not send FYI.

Hi all. Would anyone be able to assist me with intercom code - identifying logged-in / v logged-out users on Kajabi?

I cannot hide messenger either by condition or just by turning it off, we have embedded the code rather than using GTM so not sure if that affects it. Any ideas? I am trying to turn the messenger off for a certain segment but couldn't get it to work so to test I turned it off completely for all users but it still shows.

Hi there, our company need to create post to show to our users and there are lots of limitations on their creations. For example:I would like to change the font colour to stand out some parts of it.I would like to change also the text to different sizes, like 14pt, 18pt so we can make some parts more important than others, at moment we just have H1, H2 and other.Also I couldn't align images with text, I only see options to get it centred or full size.Space between paragraphs and lines, cant be changed neither.Change button sizes.I am sure I will find some more issues as much as I start working on it.Thanks for your time.

I set up a Custom Object and Linked it to *both* the Person and Conversation objects, as stated in this article. In the Visual Editor, when I select Save reply... I don't see my attribute under the Person object and I don't see the Custom object.

Looking to integrate Intercom's product tour within our application. The application front end is built using web components. A technology that uses a concept called shadow dom. Applications that use the shadow dom technology can not have elements found within web components using the browser's native element querying approach.  If more information is needed like a demo of some sort feel free to reach out directly.

All images are served by downloads.intercomcdn.com and the robots.txt of this subdomain blocks them from indexing by search engines. As a result our pages look broken in search engines    

Here is again what I would like to do: 1. Recipients of a specific email gets automatically a specific tag2. Everyone with this tag lands automatically in a specific segment3. For setting up another email I can then say that this email should just go to people within this segment

Is there a way to create a bot that identifies the users Client manager (who isn't on intercom) and send that conversation directly to their Client manager?

I would like to push conversations to a Google Sheet in case the conversation is assigned to a specific team inbox.I can do it in case a tag is added to this conversation via a webhook, but I couldn't yet find a way to add this tag automatically. I looked for it in Intercom inbox rules as well as on Zapier. Thanks for helping out!

We are trying to set up a banner on top of our help center page, where it says to be aware of scams for more information click here and send our customers an FAQ regarding scams. We don't understand how to settle up the banner in the URL we need. TYVM

We serve 3 regions and therefore have 3 different 'book in a call' links based on timezones. I want to be able to create one dynamic content block for 'booking in calls' and insert it into all of my emails (rather than having to replicate the same dynamic content block into every email we send). Then anyone creating emails can use this dynamic content block, and also if the links or regions change, I only need to update it in one place.

I activated a survey in intercom and when I set the rules, it was supposed to send to around 300 users based on the rules I set. However, when I checked on the reports, it's showing as "0" sent, am I missing something? The survey has been live for 5 days.

Hi dears,I want to add a banner in the Intercom Messenger to announce a webinar (c2a to my website landing page). Do you know if there is a option for that ? Thanks for your answers.

How can I make the messenger widget open automatically after scrolling 50% of the page or after specific time?

Is there a way to create Mixpanel events for users in Intercom Articles? For page visits, clicks and hovers.

Is there a way to apply tags based on conversation ratings? We've attempted this through automation, but it's not behaving correctly. My goal is to be able to create a view that can be filtered by conversation ratings.

5 years ago when we installed intercom into our suite of web and mobile applications, our custom messenger launcher would display the total number of unread messages as a small red circle near our custom launcher. This was a great way to let someone know they have a message waiting. However, I've realized it disappeared, and am having a very difficult time bringing the red circle with the volume of unread messages back so it is displayed near our custom launcher.  My investigation did reveal that we were/are using the "old" version of messenger, so I upgraded one of my test workspaces to the new messenger, hoping that it would resolve the issue, but it did not. That said, the "messages" icon inside the updated messenger DOES display the total unread notifications, but because that red notice isn't visible when the messenger is closed, the user does not know a message is waiting. Help! Thank you

Is it possible to implement Intercom Custom bot for a mobile version of the platform?

I have configured product tour for my SaaS application. I am triggering start of the product tour with my application's frontend with JS API Intecrom('startTour', 'tourId'). Product tours will be shown to some of users. And I want to have custom logic in my application for users who completed product tour (navigate user to another page or show some different text). So I need to detect if user completed product tour. Is there any way to track that user completed all steps of the product tour? May I have some JS callback for that event, for example: Intecrom('onProdcutToutCompleted', { ... some custom logic })? Or may be there are exist other ways to catch event of finishing product tours? Thank you in advance!

How to track that user unsubscribe (or blocked) mobile push for App through Intercom?

My messenger is disappearing when I click it. This video shows what I am seeing. This is for logged in users only so you can't replicate it https://www.loom.com/share/d1fdb8848aea4728ae9c4f4a2c0ff0a8/p>

Our SaaS product is spread across different environments, which receive code at a different cadence. Env A gets a fresh deploy on Monday. Env B follows on Tuesday and so on. How can I configure Product tours so it can dynamically decide whether a new application version has been deployed or not in that environment? I do not want to trigger a tour if the feature is not yet available.

Hello everyone, I am working in a custom integration with Intercom that will allow my customers to create bots that handle e-commerce tasks for them directly in the Messenger. To do that we want to allow them to build a bot that:Collects some data like email and order numberCalls my API endpointAllows the customer to select what order line they want to talk to support about To do this I have created 2 custom objects: _customOrders, with the fields:externalIDcustomer_emailcustomer (many to 1 People with the field name custom_orders)conversation (many to 1 Conversation with the field name custom_orders)custom_lines (1 to many _customLines with the field custom_order) _customLines, with the fields:externalIDpriceproduct_namecustom_order (many to 1 _customOrders with the field custom_lines)conversation (many to 1 Conversation with the field custom_lines)customer (many to 1 People with the field custom_lines) Based on the documentation I then created a custom action that returns a JSON like

Why does my message’s clicked stat show 0% on subsequent days?