Fin Product Area

Is it possible to implement Intercom Custom bot for a mobile version of the platform?

I have configured product tour for my SaaS application. I am triggering start of the product tour with my application's frontend with JS API Intecrom('startTour', 'tourId'). Product tours will be shown to some of users. And I want to have custom logic in my application for users who completed product tour (navigate user to another page or show some different text). So I need to detect if user completed product tour. Is there any way to track that user completed all steps of the product tour? May I have some JS callback for that event, for example: Intecrom('onProdcutToutCompleted', { ... some custom logic })? Or may be there are exist other ways to catch event of finishing product tours? Thank you in advance!

How to track that user unsubscribe (or blocked) mobile push for App through Intercom?

My messenger is disappearing when I click it. This video shows what I am seeing. This is for logged in users only so you can't replicate it https://www.loom.com/share/d1fdb8848aea4728ae9c4f4a2c0ff0a8/p>

Our SaaS product is spread across different environments, which receive code at a different cadence. Env A gets a fresh deploy on Monday. Env B follows on Tuesday and so on. How can I configure Product tours so it can dynamically decide whether a new application version has been deployed or not in that environment? I do not want to trigger a tour if the feature is not yet available.

Hello everyone, I am working in a custom integration with Intercom that will allow my customers to create bots that handle e-commerce tasks for them directly in the Messenger. To do that we want to allow them to build a bot that:Collects some data like email and order numberCalls my API endpointAllows the customer to select what order line they want to talk to support about To do this I have created 2 custom objects: _customOrders, with the fields:externalIDcustomer_emailcustomer (many to 1 People with the field name custom_orders)conversation (many to 1 Conversation with the field name custom_orders)custom_lines (1 to many _customLines with the field custom_order) _customLines, with the fields:externalIDpriceproduct_namecustom_order (many to 1 _customOrders with the field custom_lines)conversation (many to 1 Conversation with the field custom_lines)customer (many to 1 People with the field custom_lines) Based on the documentation I then created a custom action that returns a JSON like

Why does my message’s clicked stat show 0% on subsequent days?

How can I copy an existing email into a series?

What is the definition of a "completed survey" tag? Is it when a participant has answered at least one question or ALL questions in your survey? i.e I have a rule that excludes people who have "completed survey". If a participant answers your first question and then leaves the site, will they be invited again or not?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

Our team is considering changing our approach to customer support in which customers on certain plans can only get live support via our Intercom integration within a smaller range of hours than our customers on higher price plans. Is there a way to set this up in Intercom so the messenger shows the correct support hours & response time based on their user profile? We were planning on putting users into segments in Intercom if that would help make this possible.

Hello team! I would like to know if there is a way we can show the list of articles from out of intercom platform.  For example, we have our own FAQ articles in another platform (headless CMS prismic) and wanna show those articles in messenger. Thanks for reading and have a good day ! 

Is there a command or setting that allows you to make the pop-up message disappear when the user moves off the specific page you have created the rule around? Further to this, our users will all have a unique URL but will have the same extension (e.g. www.company.com/app/specialpage). So is there a way to remove the pop up once they move off the page that has the extension?

I'd like to manually reply to an Inbox conversation with a survey that I've created via Intercom's surveys tool.  How do I add my survey directly to my reply? To be clear, I don't want to create a link to the survey - I want the clickable survey to populate directly in my reply so that the recipient can complete the survey without navigating away from the conversation. Thanks in advance!

In the old intercom version we used to have the hotkey (⌘+k) to add links to custom text. In the new Intercom version this is used for general shortcuts. Is there a new hotkey for linking in the new Intercom? 

My partner and I have been assigning conversations to each other, but neither of us can find where these go. How can I find conversations assigned to me? I see an "Unassigned" but nothing like "Assigned to Me". "Your Inbox" has unassigned messages too.

Is it possible to limit the number of conversations per month that a company can have on Intercom?

I uploaded an image into my article but it's way too big and need to resize it - I can't find the option to do so - is it possible?

Hello, Is there a way to set up an Inbox rule to automatically re-assign a conversation (that a user re-opened) from an agent that is now away to a live team/agent? Thank you

Hello everyone, I am working as a CSM in a small SaaS startup. We are looking for ways to automate the onboarding of our users without Intercom's Product Tour features. Did any of you try to onboard users using a combination of custom bots and articles with embedded videos? If so, what are the key points to be aware of? If not, which alternative did you use instead? For instance, we have a "Getting started" collection in our Help Center which contains the essentials for getting any new user easily onboarded. We could either rework it or create a completely new section with some articles specific to the onboarding. Any suggestion or idea is welcome!

Our website recently started trending and we have an influx of users coming in and typing the same questions. It's simple enough to answer but because of the sheer amount, it's difficult to maintain conversations and would be much easier if we could immediately answer questions that we already expect with a bot or something.

Can my users not access articles? They are part of the audience, but cannot view the articles when they click on the link?  Do they have to login somewhere to view the articles? How does intercom know who they are unless they login?

I'm in messenger settings trying Current Page URL does not contain "theurl.com" but the messenger continues to show up.

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

We want to do email capture on our blog, which I'm clear on how to do, but I'm not sure how to segment those leads (and ideally users) into a group to which we send a weekly or monthly newsletter. How is this currently modeled and are there any examples of someone doing this that I could refer to? The ideal outcome here is that we combine active users and leads collected on our blog into a segmented group so we can send a weekly newsletter.