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Welcome Party

  • 261 Topics
  • 754 Replies

New to Intercom Community? Start here ✨

Welcome to the Intercom Community! 👋 Here is a welcome message from Des, Co-founder of Intercom 🤩 How to make the most of your membership? Access the Product Q&A -Ask questions and hear back from other users and the Intercom Team. Discover useful tips and workarounds from expert users and the Intercom Team. Join User Groups to connect with like-minded users and elevate your knowledge. Visit the “Product Wishlist” page to share product ideas and upvotes. Access the Fin Sub-Community to learn, share feedback and connect with Fin Users and the Intercom Team. Are you an Intercom Pro or Enthusiast? Join our Expert Program: Expert Program Hub - Access your central hub for Expert User articles. Expert Program Benefits - See the rewards you can earn for each level. Swag - Check out the swag and branded gifts for Expert Users. Hire an Expert Spotlight - Learn how to be featured? Join the Expert Program Hub to begin your journey! 🥳 To join, have at least one "Best" answer. Ready to join and unlock your free membership benefits? Join the Intercom Community Join the Welcome Party and introduce yourself

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AminaNew Participant
Hello everyone! My name is Amina, from California, USA originally and I have been in France now for a few years.

Hello everyone! My name is Amina, from California, USA originally and I have been in France now for a few years. I currently work as a CSM at a start-up in Luxembourg, and I am looking forward to discovering all I can do with Intercom! I specifically would like to master the messaging system and all the tools for onboarding. Looking forward to connecting! Cheers!

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User1998New Participant
Hey there,

Hey there, i'm Enguerrand, currently living and working in Lille (France) at Qualineo as CSM. The team is using Intercom for product tour,tooltips and ticketing. Glad to use new feature, and will be happy to talk with you about some automation, feature used case and solving some current issues. See you around spartan Enguerrand and favorite gif below:

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User2386New Participant
Hi all!

Hi all! My name is Mads Havsteen, I work at a small-ish SaaS company based in Denmark. I've been working with Intercom for about a year, and we hope to expand it's use as we expect to move in a PLG direction. Our company works with GDPR, so although I'm not a lawyer, I do have the CIPP/E and I'm happy to help others understand GDPR better! :D https://media.giphy.com/media/SVH9y2LQUVVCRcqD7o/giphy.gif/p>

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DamirNew Participant
Hello everyone!

Hello everyone! I'm Damir (38), and I live in Rotterdam, Netherlands. Greetings! I have known intercom since the early days, and I love the platform; it's amazing. I hope to get my Intercom Certification soon, I believe it will help me and others to build better things. Thanks! <iframe src="https://giphy.com/embed/HRAGlyD2onaeuBmfX8" width="480" height="480" frameBorder="0" class="giphy-embed" allowFullScreen></iframe><p><a href="https://giphy.com/gifs/jacksonrowe-jackson-rowe-jacksonrowestyle-HRAGlyD2onaeuBmfX8">via GIPHY</a></p> <iframe src="https://giphy.com/embed/HRAGlyD2onaeuBmfX8quot; width="480" height="480" frameBorder="0" class="giphy-embed" allowFullScreen></iframe><p><a href="https://giphy.com/gifs/jacksonrowe-jackson-rowe-jacksonrowestyle-HRAGlyD2onaeuBmfX8quot;>via GIPHY</a></p>

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Brent
Super User ✨
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AlbaneNew Participant
Hey there 👋

Hey there 👋🏻 I'm Albane or (Alba), from France but living between London and Spain. I've been working with Intercom for more than a year at Qovery. I just discovered Interconnected, and I can't wait to see all your Tips and hopefully share some of mine. If you are an expert on automation or if you want to learn more about it like myself, I'd love to connect with you 🌞 Oh, and about my favourite Gif, it's probably one of The Office.

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Brent
Super User ✨
Joseph S.
Super User ✨
Joseph S.Super User ✨
Hi everyone!

Hi everyone! I am from Spain! I have been a long term user of Intercom and I love it! 😊 I am very excited because we have built our app for SLA real-time dashboards & Live SLA notifications in Slack! https://www.intercom.com/app-store/?app_package_code=jamp;category=analytics Try it for free for 1 month, and share your feedback with us! 😎

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Joseph S.
Super User ✨
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Michael H18Active User
How do you do, fellow Intercom users?

How do you do, fellow Intercom users? I'm the Support Knowledge Manager at Lessonly by Seismic. For ten years I was an academic librarian at a small liberal arts college in San Antonio, Texas. As of July 2022, I took my talents to the exciting world of SaaS sales enablement. Intercom is user-friendly OoTB, so I'm here to make the transition from user to power user, and to advocate for the features I'd most like to see added to the platform.

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Richie DNew Participant
Hello world!

Hello world! I'm Richie from Houston, Texas - Been working with Intercom for about 6 months at Backbone PLM. I'm hoping to use Interconnected to get all the Pro Tips on using Intercom. I'd love to connect with others who are Web-Based SaaS users, using intercom for education, or experts in building totally automated series in Intercom 🤖 To be honest, I'm not a .gif guy - I prefer emojis 🧋🐄 😎 🥑🥂🛹🚀📚💙🇺🇸🌵💪👀 - but here's one I like

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User2423New Participant
Hi all.

Hi all. Stuart here from Perth, Australia 👋 I’m a long time Intercom user and advocate and am here to understand what to build next :) Connor (my no-code biz partner) and I have just launched Igniterr, our first Intercom plugin. It’s a training academy that sits inside your product, and integrates nicely with Intercom. Check it out on the App Store here: https://www.intercom.com/app-store/?app_package_code=igniterr-p7lq&category=crm We’d love you to try it out and let us know what’s needed. Reach out here or on Twitter: @ridda Cheers Stuart

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JorgenNew Participant
Hi everyone! :)

Hi everyone! :) Im Jorgen and I run a startup twyg.io, helping business take action on feedback coming from chat and email conversations. Im here to learn about new product updates and meet other customer-obsessed people to learn and share experiences with. If the favourite gif can tell you something about me, Im not sure that's a good sign :D

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Brent
Super User ✨
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Kara GNew Participant
I'm Kara, Manager of Customer Experience at Webex Events (formerly Socio)! We have used Intercom for 5ish years and love it! It's a key part of many aspects of our business, including Support, Enablement, CX, and Sales.

I'm Kara, Manager of Customer Experience at Webex Events (formerly Socio)! We have used Intercom for 5ish years and love it! It's a key part of many aspects of our business, including Support, Enablement, CX, and Sales. We use almost all features and are really deepening the sophistication of our programs, so very excited to be here to learn and share. 🎉 SO HARD to choose a favorite gif - but this one seemed fitting for an introduction! 😄

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Rajesh DNew Participant
Hey guys!

Hey guys! Was wondering if any one can help me adding GIFs to articles? Is it even possible? Thanks!

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Brent
Super User ✨
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User1285New Participant
Hi All,

Hi All, Just started following Intercom interconnect. I work for Tbauctions, an Online auction platform where we started using intercom in 2021. Despite having worked with it a lot, so a relatively new user. Therefore hope to learn a lot from you guys. My favorite gif is: https://media.gifs.nl/laughing-gifs-tOzFIg.gif

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Brent
Super User ✨
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Scott G13New Participant
Ahoy! Just started using Intercom a few months ago at the company I work for, Ponoko.

Ahoy! Just started using Intercom a few months ago at the company I work for, Ponoko. We offer an online laser cutting service for metals, plastics, woods, etc. Looking forward to interacting with the community here! As a peace offering, please accept a gif of quite possibly the creepiest scene from Adventure Time, ever 😊

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Brent
Super User ✨
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Lisa TNew Participant
Hello! I'm Lisa and I am the Customer Success Manager at Happity.

Hello! I'm Lisa and I am the Customer Success Manager at Happity.co.uk!

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Brent
Super User ✨
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Greg M11New Participant
Hello friends! Rejoining Interconnected with a new role and company - same Intercom client experience! ❤️ Excited to continue to contribute to the community of users here!

Hello friends! Rejoining Interconnected with a new role and company - same Intercom client experience! ❤️ Excited to continue to contribute to the community of users here!

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Brent
Super User ✨
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Jonathan S13New Participant
Hello, everyone,

Hello, everyone, My name is Jon Stewart and I am a Senior Manager for Peddle. We are based out of the beautiful, popular, and expensive city of Austin, Texas. Taking the "strength in numbers" approach, I am hoping to teach & learn from one another through our own experiences. Looking forward to interacting with everyone.

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Brent
Super User ✨
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Emma LNew Participant
Hi everyone! I'm Emma and I'm the Community Support Manager for Artist Growth.

Hi everyone! I'm Emma and I'm the Community Support Manager for Artist Growth. The company is based in Nashville, TN but I work remotely in Lawrence, KS. Intercom is a huge part of my day to day work, and will be even more so as we begin to scale this year. I'm excited to learn some new tips and tricks from this awesome community! 🎉🎸

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Brent
Super User ✨
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Jennifer S11New Participant
Hi all!

Hi all! My name is Jennifer and I'm the lead of the Support team at Homerun (Hiring software, B2B). Thought I would join Interconnected to learn more about scaling a support team as well as improving our customer support quality and have data drive the things that we do 😄

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Eric Fitz
Employee
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CorrieNew Participant
Hi all, new to Intercom, but about to start our integration.

Hi all, new to Intercom, but about to start our integration. Excited for this feature-rich tool and migrating off several other tools to rally around a single platform. Looking forward to learning and being inspired by this group.

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Eric Fitz
Employee
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User1765New Participant
Hello everyone! 👋

Hello everyone! 👋 I'm Jerry and I lead the Support Solution Engineering team at Smartly.io! Happy to join, learn and share knowledge in the Interconnected community here :D

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Eric Fitz
Employee
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User1723New Participant
Hello Everyone! Hope y'all having a fun weekend.

Hello Everyone! Hope y'all having a fun weekend. I'm Jithin and I lead the support for ecom SaaS Startup SellerChamp. SellerChamp™ provides one-click integrations with all eCommerce Marketplaces, Shopping Carts, and Service Providers., helping our clients to scale & grow quickly! I have joined the community to learn and connect with other Intercomm users. Looking forward to learning as well as contributing

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Eric Fitz
Employee
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HodaNew Participant
Hey there👋! I'm Hoda, and I'm a Customer Service Supervisor for a startup company based in Riyadh, KSA.

Hey there👋! I'm Hoda, and I'm a Customer Service Supervisor for a startup company based in Riyadh, KSA. So glad I get to connect with others to share knowledge and possibly get some insight on how to provide better customer experience.😊

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Eric Fitz
Employee
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User1764New Participant
Hello 👋, my name is Tauriq and I am the CX lead for Shyft in South Africa 🇿🇦.

Hello 👋, my name is Tauriq and I am the CX lead for Shyft in South Africa 🇿🇦.

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Eric Fitz
Employee
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Alex F12Connector
Hello! My name is Alex.

Hello! My name is Alex. I am a Support Coordinator at iClinic, here in Brazil!! A pleasure to share knowledge with you

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Eric Fitz
Employee

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