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  • 472 Topics
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472 Topics
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Artem ChernousovNew Participant
asked in Mobile SDKs
[Bug] [iOS SDK] Keyboard disappearing after focusing the text field

Hello. I’ve found this report, but didn’t find the answer, so I’ll write my own example.We are faced with similar problem, after updating to version 17.0.1 from the version 14.0.7 (video in attachment). I can’t downgrade the library to the lowest version, due to we updated it to avoid another issues, which have been fixed in 17.x.  This issue is not reproducible on versions below 16.x.x. If you’ll have any additional question, please contact me. 

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Intercom Team
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Aksh ShahNew Participant
asked in Mobile SDKs
io.intercom.android.sdk.exceptions.IntercomIntegrationException

I’m using the Android SDK version and I got this crash in the intercom. Crash Stacktrace 

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Átila BragaNew Participant
asked in Mobile SDKs
io.intercom.android.sdk.m5.push.SimplePushData.getMessageData

We are facing an issue in our app that shows the following error messages in our Firebase. They are for the same issue with other Exceptions too, but these are the first two.We have tried to retrace the stacktrace locally but nothing was different.### First error message      Fatal Exception: java.lang.ExceptionInInitializerError:       at kotlin.reflect.jvm.internal.impl.resolve.jvm.JvmPrimitiveType.values(JvmPrimitiveType.java:722)       at kotlin.reflect.jvm.internal.impl.builtins.jvm.JavaToKotlinClassMap.<clinit>(JavaToKotlinClassMap.kt:722)       at kotlin.reflect.jvm.internal.RuntimeTypeMapper.mapJvmClassToKotlinClassId(RuntimeTypeMapper.java:116)       at kotlin.reflect.jvm.internal.KClassImpl.getClassId(KClassImpl.kt:116)       at kotlin.reflect.jvm.internal.KClassImpl.access$getClassId(KClassImpl.kt:5)       at kotlin.reflect.jvm.internal.KClassImpl$Data$simpleName$2.invoke(KClassImpl.java:5)       at kotlin.reflect.jvm.internal.KClassImpl$Data$simpleName$2.invoke(KClass

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mateusz.leszkiewicz
Intercom Team
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Sergio CampamaNew Participant
asked in Mobile SDKs
Deadlock on +[ICMBridge load]

I’m moving our app from the old AppDelegate to the new SceneDelegate. I’m now seeing this stack trace before my app even gets to run. It seems to be stuck on a lock that never resolves. This is on a test run, is there a way I can disable loading Intercom while running tests? Why on earth is Intercom attempting to load images on a +load, who thought this was a good idea. * thread #1, queue = 'com.apple.main-thread', stop reason = signal SIGSTOP  * frame #0: 0x0000000115293fa8 libsystem_kernel.dylib`__psynch_mutexwait + 8    frame #1: 0x00000001155107b0 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_wait + 80    frame #2: 0x000000011550e2f8 libsystem_pthread.dylib`_pthread_mutex_firstfit_lock_slow + 244    frame #3: 0x0000000115a74aec Intercom`-[IntercomSDK_PINDiskCache isTTLCache] + 20    frame #4: 0x0000000115a7cdbc Intercom`-[IntercomSDK_PINCache(PINRemoteImageCaching) diskCacheIsTTLCache] + 32    frame #5: 0x0000000115a85934 Intercom`-[IntercomSDK_PINRemoteImageManager initWith

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Intercom Team
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Florian DenuNew Participant
posted in Mobile SDKs
Android SDK crash when adding video content

Running the SDK version "15.7.0" on my pixel 8 using android 14, when adding a video attachement the SDK is crashing. We find this error in the field on our crash monitor tool. Summary of crash iscom.google.android.exoplayer2.ui.AspectRatioFrameLayout cannot be cast to androidx.media3.ui.AspectRatioFrameLayoutI run the dependencies of our application and Intercom is not using the `com.google.android.exoplayer2`. I was able to reproduce and record the crash but it look like i can’t add video to this conversation.Let me know if you need more information  

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kevin doNew Participant
asked in Mobile SDKs
Crash on iOS reported in Firebase Crashlytics

SDK version: 16.6.1We’re unable to reproduce this issue, but it seem to occur in Intercom chat.Here’s the crashlog:IntercomSDK_saveViewHierarchycom.apple.main-thread0 libsystem_kernel.dylib 0x1808 mach_msg2_trap + 81 libsystem_kernel.dylib 0x5008 mach_msg2_internal + 802 libsystem_kernel.dylib 0x4f20 mach_msg_overwrite + 4363 libsystem_kernel.dylib 0x4d60 mach_msg + 244 CoreFoundation 0x53f5c __CFRunLoopServiceMachPort + 1605 CoreFoundation 0x53600 __CFRunLoopRun + 12086 CoreFoundation 0x52cd8 CFRunLoopRunSpecific + 6087 GraphicsServices 0x11a8 GSEventRunModal + 1648 UIKitCore 0x40a90c -[UIApplication _run] + 8889 UIKitCore 0x4be9d0 UIApplicationMain + 34010 Runner 0xbf74 main + 12 (AppDelegate.swift:12)11 ??? 0x1b2aa9e4c (Missing)com.apple.uikit.eventfetch-thread0 libsystem_kernel.dylib

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Intercom Team
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Roy PaalNew Participant
asked in Mobile SDKs
Android crash with Release 7.1.1

Himy intercom is connected with IOS but In android, it is crashing with latest SDK 7.1.1details as below:  ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk"],nativeLibraryDirectories=[/data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/lib/arm64, /data/app/~~_6n0USz8LnZCXj6M1KD4qg==/com.android.truespaces-wtWLOzkW30uslK-SfrqcEg==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]images as:  Can you please suggest how can we resolve this issue? Thanks 

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Intercom Team
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Steven NieNew Participant
asked in Mobile SDKs
Do I need to batch events from iOS clients before sending it for best performance?

Hey all, I love using the events via the Intercom iOS SDK. For some actions, users might trigger large amount of events(~30 in 1 min). Should I batch these events myself or the Intercom SDK is already handling it?  Specifically, do I need to batch events myself before calling this method?Intercom.logEvent(withName: event, metaData: metadata) Thanks!

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Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.1.1

Release Date: 28-05-2024 🐛 Bug Fixes Fixed some memory issues that impacted a small number of users. Fixed an issue that was preventing some modals from closing correctly. Removed Xcode console warning.

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Brian B11
Intercom Team
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SeanAtFuseNew Participant
asked in Mobile SDKs
App crashes on user entering Intercom interface (iOS 17)

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9

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ZaraNew Participant
asked in Mobile SDKs
NSInternalInconsistencyException

We are currently experiencing crashes when opening old messages on Intercom - iOS SDK.  Here is the error message:  *** Assertion failure in -[IntercomSDKPrivate.TouchTransparentCollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:], UICollectionView.m:10,929*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid batch updates detected: the number of sections and/or items returned by the data source before and after performing the batch updates are inconsistent with the updates.Data source before updates = { 1 section with item counts: [2] }Data source after updates = { 1 section with item counts: [2] }Updates = [Insert item (0 - 0)]Collection view: <IntercomSDKPrivate.TouchTransparentCollectionView: 0x7fe6630e8c00; baseClass = UICollectionView; frame = (-393 0; 393 783); transform = [1, 0, 0, 1, -393, 0]; clipsToBounds = YES; alpha = 0; gestureRecognizers = <NSArray: 0x600000590e70>; backgroundColor = UIEx

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Engineering SupportNew Participant
asked in Mobile SDKs
Missing Image Resource Online for Intercom SDK

 Crashlitics has reported a `FileNotFoundException` on Android, the resource can not be downloaded within the browser either.Androdi SDK version: 15.7.0Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/1052073407/eabcb799a0515a981f18b011/IMG-20240515-WA0067.jpg       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)       at com.google.firebase.perf.network.InstrURLConnectionBase.e(InstrURLConnectionBase.java:24)       at com.google.firebase.perf.network.InstrHttpsURLConnection.getInputStream(InstrHttpsURLConnection.java:3)       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:17)       at io.intercom.android.sdk.ui.

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Employee
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UpMenuConnector
asked in Mobile SDKs
[React Native - iOS] Push notification BadDeviceToken

Hello, I need to integrate Intercom into react-native app. I’m using official wrapper intercom/intercom-react-native. Android works as expected. On iOS I’m always getting `BadDeviceToken` listed as an issue in Intercom panel (website). I tried both ways to send the token to the intercom, first is native code (option 2 from here) and later tried JS option with token coming from @react-native-firebase/messaging `getToken` method.APN configuration is uploaded to Intercom and same values works properly when sending push messages from Firebase (both their website and java/nodejs SDK).I’m testing on the simulator (again messages from Firebase and our backend works fine).

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mateusz.leszkiewicz
Intercom Team
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iamMAHAMNew Participant
asked in Mobile SDKs
React Native: 404 Resource not found

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

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mateusz.leszkiewicz
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.1.0

Release Date: 16-05-2024 🐛 Bug Fixes * Fixes a layout issue with the Powered by Intercom link. Note This release contains some beta features.

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Brian B11
Intercom Team
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camille le lan-tosonNew Participant
asked in Mobile SDKs
RN 6.0.1 Crash

Hello our monitoring is reporting some crash errors on lastest RN package version 6.0.1:NSInternalInconsistencyException: Attempted to reload item identifier that does not exist in the snapshot: IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x10a8747b0>)iOS 16.6.1Will this be fixed in upcoming versions?

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Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 17.0.4

Release Date: 10-05-2024 🐛 Bug Fixes Fixed a crash that was affecting a small subset of users. ([ICMDataManager resetPresenceTimer]) Fixed some memory issues. Fixed some minor UI glitches. Fixed a crash that users were experiencing. ([ICMUserIdentity isEqual:])

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Brian B11
Intercom Team
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kironetNew Participant
asked in Mobile SDKs
iOS: Memory leaks after installing Intercom

Hello,I started getting memory leaks printed from Instruments after installing Intercom(17.0.2). Double checked by uninstalling(got 0 after uninstalling).The package was installed using SPM.  

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Jacob Cox
Intercom Team
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AdrielNew Participant
asked in Mobile SDKs
io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlock

io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlockThis strange error apeared to a single user 3 times on my app, i wonder what could it beMy app runs in Flutter, android version, The SDK version is intercom_flutter: ^8.0.3here the error stack:Fatal Exception: java.lang.NoSuchMethodError: No virtual method at(Ljava/lang/Object;I)Lt/q0$a; in class Lt/q0$b; or its super classes (declaration of 't.q0$b' appears in base.apk)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:16)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:2)       at androidx.compose.animation.core.AnimationSpecKt.keyframes(AnimationSpec.kt:7)       at androidx.compose.material3.ProgressIndicatorKt.CircularProgressIndicator-LxG7B9w(ProgressIndicator.kt:448)       at io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlock(:513)       at

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Jacob Cox
Intercom Team
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VitaSokolovaNew Participant
asked in Mobile SDKs
Attaching photos from camera is broken in 15.8.2

We tried updating io.intercom.android:intercom-sdk from 15.6.3 to 15.8.2 and noticed that attaching photos from camera directly is broken (permission was given). On version 15.6.3 it works as expected. 

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Intercom Team
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Tom WagnerConnector
asked in Mobile SDKs
In SwiftUI App where can I call Intercom.setAPIKey?

The documentation and sample app show Intercom.setAPIKey being called from a Scene delegate.  I would prefer not to configure that for my SwiftUI App if I don’t have to.  In addition, we normally do not compile keys like this into our App, instead preferring to fetch them from the server.Are there any restrictions on when I call Intercom.setAPIKey? Does it have to be called on the main thread? Do I have to call setAPIKey from the Scene delegate?  Can I wait to call it until after the user has logged in and communicated with our server to fetch the API key as long as I don’t call any other Intercom calls before that? Thanks,Tom 

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bernice
Intercom Team
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devtoolNew Participant
asked in Mobile SDKs
React Native Android Crash When Using Version 7.0.1

Hello,I am using react native 0.72.6 and I followed your documentation. When I start the application on Android, the app directly crashes.React Native: 0.72.6Intercom: 7.0.1Error log;04-17 20:41:03.757 16506 16565 E AndroidRuntime: FATAL EXCEPTION: WM.task-104-17 20:41:03.757 16506 16565 E AndroidRuntime: Process: com.xx.xx, PID: 1650604-17 20:41:03.757 16506 16565 E AndroidRuntime: java.lang.NoSuchFieldError: No instance field mDelegate of type Landroid/database/sqlite/SQLiteStatement; in class Landroidx/sqlite/db/framework/FrameworkSQLiteStatement; or its superclasses (declaration of 'androidx.sqlite.db.framework.FrameworkSQLiteStatement' appears in /data/app/~~-CoVl2828_OGDZn2i-axfA==/com.xx.xx-4SqgA3KMc2bMy==/base.apk!classes6.dex)04-17 20:41:03.757 16506 16565 E AndroidRuntime:     at androidx.sqlite.db.framework.FrameworkSQLiteStatement.executeUpdateDelete(Unknown Source:0)04-17 20:41:03.757 16506 16565 E AndroidRuntime:     at androidx.work.impl.model.WorkProgressDao_Impl.delete

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bernice
Intercom Team
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joshmohrerNew Participant
asked in Mobile SDKs
Could not determine the dependencies of task ':intercom_intercom-react-native:compileDebugJavaWithJavac'.

I’ve recently become unable to successfully build for Android with Intercom SDK I’m using "@intercom/intercom-react-native": "^7.0.1",and have configured my app.json / expo properly with  ["@intercom/intercom-react-native",{"appId": "lxxxxxxxxp","androidApiKey": "anxxxxxxxxxxxxxxxx196","iosApiKey": "ioxxxxxxxxxxxxxxxxx29f","intercomRegion": "US","isPushNotificationsEnabledIOS": "true" // I know this is currently unsupported though I did set up my code to push native tokens to intercom as I assume itll get there soon.}],FAILURE: Build failed with an exception.* What went wrong:Could not determine the dependencies of task ':intercom_intercom-react-native:compileDebugJavaWithJavac'.> Could not resolve all dependencies for configuration ':intercom_intercom-react-native:debugCompileClasspath'.   > Problems reading data from Binary store in /Users/joshuamohrer/.gradle/.tmp/gradle11368370330674472490.bin offset 1490991 exists? true* Try:> Run with --stacktrace option to get the stack

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Jacob Cox
Intercom Team
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cagriyilmazNew Participant
asked in Mobile SDKs
[Android] "Latest Message" and "Start Conversation" Sections Missing in Turkish Language

In Android SDK version 15.7.1, the "Recent Message" and "Start Conversation" sections fail to appear on the Home Page when the device's language is set to Turkish.Screenshots are attached, taken on the same device, demonstrating the issue by only changing the language setting.Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated. 

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Jacob Cox
Intercom Team
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cagriyilmazNew Participant
asked in Mobile SDKs
[Android] Issue with Taking and Sending Photos in Messenger After Updating Android SDK to 15.8.x

I'm seeking assistance with a problem we've encountered after updating our application to Android SDK version 15.8.x. Previously, under SDK version 15.7.1, users were able to take photos and send them as attachments without any issues. However, following the upgrade to SDK 15.8.x, the functionality to take and send photos as attachments no longer works. This issue has been observed across devices running Android Version 14.Could anyone help us identify the potential cause of this problem or suggest any solutions? Any advice or insights would be greatly appreciated.

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Jacob Cox
Intercom Team
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