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2181 Topics
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BerkNew Participant
asked in Apps & Integrations
Why can't we send "Lead With an Email in Intercom" to Copper via Zapier if we are using custom attributes for lead data?

Hello all, I set a custom bot that uses custom attributes to collect lead data. However, it appears to me my custom attributes don't work properly. Does anybody know how to send Intercom lead to Copper via Zapier?

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Eric Fitz
Employee
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Fivetran D11New Participant
asked in API & Webhooks
Does the Contact and Company API sends all data which were sent as webhook events (for example user.deleted and company.created events) ?

Hello,We are getting user.deleted and company.creted events which are getting consumed in our application. Can you please confirm that the data within these events if missed out are also coming as part of API response or not? Meaninghttps://api.intercom.io/companies - does it give all the companies ? Meaning even If we miss company.created events, Can we get that data from this API in future?https://api.intercom.io/contacts - Does it gives the users/contacts which are deleted? Meaning If we miss the users.deleted events, can we get this information from this API in future?Let me know If you need any other information.Thanks,Sarwesh  

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Eric Fitz
Employee
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ShresthaNew Participant
asked in Intercom Community
Why the operator is not asking for conversation ratings after the chat is closed?

The conversation was replied to by a teammate.The conversation was of 510 characters (including replies from the teammate and the customer, and spaces.The conversation was closed within a week of the last reply.It was a 1:1 conversation.Rating request was not sent previously.The user started this conversation. 

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Employee
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User2511New Participant
asked in Mobile SDKs
[iOS] The app crashes after integrating Intercom SDK

Xcode Version: 13.1MacOS Version: 12.0.1Intercom SDK Version: 10.3.4iOS Version: 12.4.4 The app crash at startup, I also tried on the demo app, here's the crash info:dyld`__abort_with_payload: 0x10099e410 <+0>: mov x16, #0x209 0x10099e414 <+4>: svc #0x80 -> 0x10099e418 <+8>: b.lo 0x10099e430 ; <+32> 0x10099e41c <+12>: stp x29, x30, [sp, #-0x10]! 0x10099e420 <+16>: mov x29, sp 0x10099e424 <+20>: bl 0x10099d850 ; cerror_nocancel 0x10099e428 <+24>: mov sp, x29 0x10099e42c <+28>: ldp x29, x30, [sp], #0x10 0x10099e430 <+32>: ret 

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Employee
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MktActive User
asked in Reporting
Can we retroactively change a goal and get the reporting?

We sent our Black Friday emails where we had a coupon redemption as our goal. Unfortunately there was a typo in the coupon code meaning we don't have any data for those that met the goal. Is there anyway to retroactively fix the typo and see who met the goal and redeemed the coupon?

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Eric Fitz
Employee
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User2557New Participant
asked in Mobile SDKs
How to integrate push notifications across dev/alpha/beta/prod - only one place to add

Hi everyone - we want to enable push notifications on intercom, so for that we need to input "To send push notifications through Intercom, add the .p8 file, Key ID, Bundle ID, and Apple team ID:". (https://app.intercom.com/a/apps/kifedith/settings/ios). There is only one place to add those, but we have basically 4 applications (dev/alpha/beta/prod) The question is how to do it to work with all 4 apps, as we have 4 .p8 files on apple developper account. Can anyone please help?

350
Eric Fitz
Employee
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Diego RNew Participant
asked in API & Webhooks
How to track emails sent from the API?

Hi,We successfully integrated the messages API to send emails through Intercom from our app. Now I'm wondering if there is any way to track these emails, like you can do on Intercom Web Interface messages:  Thanks in advance.

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G
GunvorNew Participant
asked in Settings, Security & Permissions
How do I change my supported attachment types?

Is there a way to permit xlsx or csv files to be sent from the system to the customer? I can only find settings on how to allow the customer to send different files in to me, but I need to send excel files to the customer.

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User978Connector
asked in Apps & Integrations
Request app store reviews on Intercom

Is there an app/integration to ask users for app store reviews directly on Intercom. I know there are plenty to ask for reviews through the chat, but those are not connected in any way to the app store. Thanks!

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Colin L11Active User
asked in API & Webhooks
Intercom PHP SDK is Incredibly Outdated

Hi All, We raised this with the partnership team and on GitHub itself but adding here for visibility. We (and others) pushed an enormous amount of fixes to this library in October last year and it still hasn't been released and as a result, the library doesn't fully support 2.0. https://github.com/intercom/intercom-php/p> Can we get some Intercom resources to finish what needs to be done and get it current again? We'd rather not have to branch it and run our own, only to have to merge back to Intercom if it's subsequently released.

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Eric Fitz
Employee
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Brian F14New Participant
asked in Apps & Integrations
Why are companies not appearing?

Ive configured the intercom frontend to configure a company id. Separately, Ive configured a backend app integration to update some custom fields on the company. I have found that almost half of comanies do not appear in the companies list in the UI. However when I look for a user and then navigate to the company page from the user, I can see that the company exists. Could I be doing something wrong? We are using intercom EU.

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Eric Fitz
Employee
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Jay K12New Participant
asked in Reporting
Inbound Demand - Cohort Analysis

We are looking to improve our internal demand projections and are trying to develop a system for cohort analysis (primarily regarding inbound support demand). Has anyone done any similar type of reporting either within Intercom or leveraging a different tool using Intercom data that they could provide insight or recommendations regarding? Thank you in advance!

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Employee
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User2482New Participant
asked in Mobile SDKs
React Native SDK crashing on iOS version 12.5

Hi! We have same problem https://forum.intercom.com/s/question/0D52G00005MT2KHSA1/ios-sdk-messenger-crash. But we are using 'intercom-react-native' and iOS version is 12.5

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Eric Fitz
Employee
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Meg TNew Participant
asked in Reporting
Can I build a custom report that shows my conversation volume by attribute?

How can I view all conversation attributes (product area and type in this case) together? I'm wanting to get an overall picture of where we see high volumes of queries and what these are. I can only seem to filter the report down by attributes, rather than build a report that shows volume by type.  Any help appreciated! 😅

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Will ONew Participant
asked in API & Webhooks
How to disambiguate canvas webhooks if users reuse one intercom workspace for multiple accounts?

I'm working on an application that integrates with Intercom, and some of my users would like to connect a single Intercom workspace to multiple organizations within my app for organization purposes. This is no problem on my end for the most part, however when it comes to handling webhook responses, it starts to become ambiguous. Previously I was using the `workspace_id` that in on all canvas webhooks, but now I have multiple entities that have that workspace ID, so I can't solely use that. I've considered adding metadata to the contacts themselves, but not all webhooks have a contact associated with them. The last thing I can think of is that they have different OAuth tokens, but webhook responses don't include that so I would have no way of matching it. And as far as I can tell, there's no way I can add some custom metadata to be included in a response per installation of my app. If anyone else has run into this or has any ideas, I'd love to hear!

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Paul YNew Participant
asked in Mobile SDKs
React Native crashes (iOS, setDeviceToken method)

Hello! After we started using Intercom we got an increase in random crashes. According to Xcode logs, the app crashed randomly when sendTokenToIntercom is called.I found two similar problems:https://forum.intercom.com/s/feed/0D52G0000597Qc9SAE/p>https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> As well, there is a workaround for IOS SDK:I can recommend a workaround; namely, switching to manually handling push notifications, as outlined in Step 4 of our guide here. @eric f11​  Can this workaround be used for RN? Is there any description of how to implement it? Thanks,Stan

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Eric Fitz
Employee
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Julie WNew Participant
asked in Intercom Community
How do I stop new Series entrants from getting old messages?

Question about email series - I thought that new people who entered a campaign would not receive "past emails" (ie. with specific date-based waits). But I had new entrants get all past emails at once. What do I need to do to keep that from happening?

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Eric Fitz
Employee
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User2486New Participant
asked in API & Webhooks
Is it only possible to delete a single contact via the API, or can you set up a rule where you specify which customer inquiries you want to delete?

Our issue is that we want to delete all of our customer inquiries +1 year - but doesn't seem possible? We have thousands of customer inquiries that we want to delete in our database, and want to automate this in the feature so that we only save the newest inquiries. https://developers.intercom.com/intercom-api-reference/reference#update-contact Thank you in advance for guidance and help regarding this issue.

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Eric Fitz
Employee
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Ionut A11New Participant
asked in Mobile SDKs
iOS SDK: Messenger crash

iOS SDK 10.3.0, so far only occurred on devices with a version of iOS 12. When you open Messenger but close it before the messages finished loading, it will crash.*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Mutating a priority from required to not on an installed constraint (or vice-versa) is not supported. You passed priority 999 and the existing priority was 1000.'I couldn't reproduce on iOS 14 or iOS 15 versions, but I noticed after closing Messenger, there are some constraint conflicts [LayoutConstraints] Unable to simultaneously satisfy constraints. Probably at least one of the constraints in the following list is one you don't want. Try this: (1) look at each constraint and try to figure out which you don't expect; (2) find the code that added the unwanted constraint or constraints and fix it. ( "<NSLayoutConstraint:0x6000014ba580 UIView:0x7fa7c8e734d0.width == UIStackView:0x7fa7c8e7

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Kevin D13Connector
asked in Apps & Integrations
Use a relative URL in a custom app

Anyone know if it's possible to use a relative URL in a custom app? For example, rather than using https://forum.intercom.com/s/bookmarksI would just use /bookmarks When I try, I get an error message. Looking at the documentation, I'm not seeing an option to use relative URLs or even just add an HTML block to a custom app.

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Eric Fitz
Employee
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User2479New Participant
asked in Mobile SDKs
@intercom/intercom-react-native not building for Prod but builds for simulator

Currently we are needing to upgrade from the old react native package react-native- intercom to the new intercom supported package @intercom/intercom-react-native to support the intercom bot functionality.  However, no matter what @intercom/intercom- react-native version we are using, we are having a build issue that happens intermittently.  Currently we build for API 29. We were having issues with 1.0.5. So we tried upgrading to API 30. This upgrade was still having the same issue so we downgraded to 1.0.4 and kept API 29 with the same issue.  Our build works perfectly without this one upgrade. Would you happen to have any insight on why this would happen. Here is the build failure log we get:  See attached for full error messages Thank you for your support

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Eric Fitz
Employee
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Max R12New Participant
asked in Apps & Integrations
Would it be possible to initialize a canvas kit app without manual teammate action?

As far as I understand I can only initialize the app if a teammate manually triggers it in messages for example. What I would like to achieve is an app initializing as a response to a closed conversation. In my imagination that would be possible if I could send a request to an API that initializes the app for the closed conversation after I receive a notification to a webhook connected to the app. Thus there is no chance of a teammate forgetting to initialize it, or deliberately not doing so for any reason. Is that possible, or perhaps I need to look for some other option to achieve this? Thanks

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User92New Participant
asked in Apps & Integrations
Why do some teammates need to authenticate our Slack integration?

We activated the Slack integration and for some users that is working fine but others have to authenticate for some reason and then they get a message that they do not have the permission to change the app installation.

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Ziv NNew Participant
asked in Mobile SDKs
Android push notification not working

HeyI am running Intercom SDK version 9.2.0 on my project and I am not receiving push notifications for new messages when my app is killed or in background. I enabled push notification from intercom settings and added my server API key from Firebase and I have my google-services.json file in the same directory as app level.Also, I checked my app permissions in the device settings and tries to run the app on several devices.Nothing seems to work, is there something I'm missing?Thanks.

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User772Connector
asked in Apps & Integrations
Is it possible to use Zendesk for support but Intercom for Outbound messaging?

Zendesk + Intercom. Is there any good way to use Outbound message from Intercom with Zendesk chat on our website? We are looking into moving our support to Zendesk but keep Intercom for marketing purposes. What I would like to know is if its possible to have Zendesk chat on the website, but use the post and chat bubbles on our website? Basically both services.  

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