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Hi, We are having the exact same issue as described by a user here: https://forum.intercom.com/s/question/0D52G00004hzX8fSAE/ios-sdk-setdevicetoken-method-crash/p> Since this was 7 months ago, is there any update on this (other than the workaround to manually handle notifications)? Is this still a known issue that is being worked on?  We have just integrated the iOS SDK into our app and are having the exact same issue/crash come through for quite a few of our users. Again, we cannot reproduce ourselves manually. Thanks

Hey Connectors 👋 I'm the Product Manager of the App Ecosystems team at Intercom and we're currently working on defining our focus areas for the coming year. I'm really eager to hear your feedback to understand what's frustrating? What are you hoping to see? And what's missing from our platform across: Building apps for Intercom (incl. Canvas Kit capabilities)APIs / SDKs / WebhooksDeveloper ExperienceIntercom's App store If you're available for a 30min call next week, it would be great to chat and meet some of you.  You can book a time with me here ➡️ https://calendly.com/rati_intercom/intercom-ae-feedback OR share your feedback by replying to this post. (As a note - I'm definitely including feedback you've already provided here and I'd love to hear more!)

Our webhooks is receiving requests from any conversation that originates from anywhere, even outside our messaging app. Our application keeps getting requests that we don't want. Is there a way to configure this to only get hits based on a particular service? To clarify, we have a messaging application that talks to agents on Intercom. Turns out, even if agents on Intercom are talking to users that do not originate from our app, we get pinged. We just want to isolate the webhook to only receive messages to our application.

I have integrated the intercom SDK in one of my android app and am also able to log Events to the Intercom console, But facing an issue that Intercom SDK not logging the Recent page views on the Intercom console.What change needs to do?

Looking to call a function only when the Intercom ( window.Intercom ) object is made available.

Hi!​We have a situation where we are working with both, Zendesk & Intercom. Not ideal, I know, but that´s the way we have to roll at least for a little while 😅 We are using Intercom integration to move certain tickets to Zendesk. However, we have situations where customer tickets come directly to Zendesk (some e-mails). We have been using Zendesk-Intercom integration and it can identify Intercom conversations from Intercom users. However, we use Intercom chat to chat also with leads (emails collected always) but we would need Zendesk to identify those conversations (from the same email address) and show in Zendesk if the customer has previous conversations in Intercom. Have anyone came up with some solution or workaround for this kind of situation? Any ideas on how this kind of 360 view could be arranged? Thanks so much in advance 🙏

Hi team, I was wondering if the documentation on redirection here is up to date? Here are the videos my team made on this topic.pt1. https://www.loom.com/share/0b4c6afc4e594be4b93081882ba2b9eapt2. https://www.loom.com/share/e730ddd7dcf34c1fa163c191e15af4bb Based on the documentation it said that we should use https://app.intercom.com/appstore/redirect?install_success=true and https://app.intercom.com/appstore/redirect?error_message=<your error message> for the successful and failed installation respectively. But from our testing, those 2 URLs will redirect our users back to Intercom's inbox page not our App modal on the App Store, and there's no error nor success message on either case. We, however, found out that if we use the following URL which isn't documented https://app.intercom.com/a/apps/g9guvxdz/appstore?app_package_code=simplesat-qhib&error_message=<error message here>&install_success=false it does work and bring users to our app modal open on

We are building an app that uses a Sheet to render our UI page inside intercom messenger. When we load, it crashes the messenger without any warning. We have added script at the proper location but it still doesn't seem to be working.

Is there a way to get the priority field in conversation objects from webhooks? I could not find a topic for it in the list nor do I get the field as a 'by the way' from any of the other webhooks.

 So far all I can see is `sort & pagination` (search) applies to `contacts` only - but the ability to search articles is what I am looking for - is there a way we can feed in the help centre search results into our apps search results page?  Thank you

https://developers.intercom.com/intercom-api-reference/reference#admin-model/p> For example, admin@xyz.com indivdiual is part of two or more intercom accounts helping more than one company. For that person, id field of the admin model - will it be different for each intercom accounts?

Bonjour, Je souhaite changer la langue de l'application "Démo". Je souhaite que le texte "Get a demo - and - Add your details so we can get in touch" soit traduit en Français. Comment faire s'il vous plait ? Merci d'avance ---------------------

If I get the post on the iOS device the button with links to a published article doesn't openDomain of such links is https://intercom.help//p> In the logs there are records:[Intercom] Checking universal link : [(null)][Intercom] INFO - cannot open URL: (null) Links with other domains and these links sent to as chat messages open successfully 

I have been stuck for a few months. what's wrong with my installation url?​

Use Case:We would like to migrate our Product Registration to the Messenger and I am building a Custom Bot which would include a piece of an app which pulls in information from a REST endpoint. However, the app would include two dropdowns which need to be interactive. The first is a product type which would then display a set list in the next dropdown related to this first dropdown.  Does this need to be a live canvas in order to work properly, or do I just need to head another route for this?  There are not good examples anywhere for how to use live canvas or what needs to be present in it, other than implementation.  Thoughts?

Use Intercom as the destination with Segment. Test connect between Segment and Intercom successfully Test send data manually from Segment to Intercom successfully Test send data automatically from Segment to Intercom successfully in other region (from Ireland) But Intercom not receive data automatically from Segment in VietNam region

Hey all, just wondering if anyone had any experience integrating appsflyer.com with Intercom. I see it is not supported out of the box but can be done with 3rd party services.

I want to be able to detect users who have been on a zoom call (not webinar), or contacted my team in a Whatsapp group. I don't see a way to do it via natural integrations, and it doesn't look like the API's support it, or that I can even add an Intercom javascript event for this. But I'm still wondering if there's something I'm missing that might work. One of the ideas I have is a manual upload of a CSV file - is that possible?  And if so - is there a way to tell Intercom to detect users by their phone numbers (for whatsapp where there's no email)?  Is there a way to make sure it will detect even if the phone # format is not exactly the same (i.e. with/without country code, w/o hyphens etc)? 

Hello. Where do we edit the settings that show up in an app listing after it has been installed? We've finished and submitted our app, but we've been told we're required to have users install through the app listing. We're confused about what to do next. Can you please link me to the right place?  Examples of settings pages for other apps: 

When using the Stitchdata integration, what is the difference between the 'Users' and 'Contacts' table? In addition, I'm seeing multiple records created for a single email in the 'Users' and 'Contacts' table. What would cause this to happen? My company is currently using the Stitchdata integration (https://www.stitchdata.com/docs/integrations/saas/intercom) for replicating Intercom data into our warehouse. In the schema, a table titled 'Users' and another titled 'Contacts' exist. What is the difference between these two tables? Also, I see the SAME email being located in both tables. Why is that? Another issue is that, if we are looking at the 'Contacts' table and 'Users' table alone, we see 4-5 records attributed to the same email. Why would this happen?

Hi, As new user, not sure how Intercom receives bug reports. Thread in Forum was raised, and @eric f11​ responded. There was no ticket number or other tracking. Bug is as of release of sdk 10.1, the dependencies are not included in build, so react-native (1.0.3) fails. The build.gradle uses 10.+ as the version, so 1.0.3 automatically picks up 10.1. We _really_ don't want to commit a fixed node_module, add a script or other workaround for CI/CD since the fix is soooooo easy. Is Intercom planning. a 1.0.4 or 10.1.1 to help us out? 

According to https://developers.intercom.com/building-apps/docs/get-started-developing-on-intercom/u>I have registered in the developer hub.Next I created a developer workspace and created an application. In the application I have ACCESS TOKEN.I am trying to make a simple API request according to https://developers.intercom.com/building-apps/docs/make-an-api-call /u> I send in the console where INTERCOM_ACCESS_TOKEN is Access token on page Authentication in my app in developer-hubI expect to get 200 but get 404. What am I doing wrong?

Hi fellow intercom users!I'm trying to find out how big our customer support should be for our growing business. It would be much appreciated if you could answer these questions:Number of FTEs in customer supportAverage response timeOperating hoursWhat industry you are inApproximately how many customers/users you have Thanks!Uno from Steven

Suddenly getting unexpected "409 Conflict" errors today due to multiple identical emails even though we are passing unique "user_id" which normally supersedes email. API v1.0 Intercom bug?

When I do a find operation on contacts (also happens when doing a search operation) I'm not getting any tags returned from the gem for a contact. I checked this in postman with a rest api call and do receive the tags back. I can also see the tags in intercom. All of the contacts are type="user", active and not archived. Version infointercom-ruby version: 4.1.2Ruby version: 2.6.7 Expected behaviorThe contact object returned from finding/searching should contain all of tags that are attached to the contact. Actual behaviorNo tags are returned for the contact. Steps to reproduceI retrieve the contact by doing a find: contact = intercom.contacts.find(id: "[contactid]")I receive a normal and populated contact objectThe contact object is missing tagsI've tried with multiple contacts without getting any tags. It does work when doing api calls via curl/postman. Logs[57] pry(main)> contact.tags=> nil