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I have a custom form on a website, and I want to use the form to send an email, or message, to Intercom. I don't want to use the chat widget.

Hey,After updating our app to use the official React Native lib, we're getting a trampoline error when clicking the notification on Android 12+ so that the notification is just dismissed and the app does not open (neither any deeplink is triggered). Here's some logs when this issue happens (the bundle id was omitted)ActivityTaskManager: START u0 {act=android.intent.action.VIEW cat=[android.intent.category.BROWSABLE] dat=myapp://subscription flg=0x10000000 cmp=android/com.android.internal.app.ResolverActivity} from uid 10420 NotificationService: Indirect notification activity start (trampoline) from **** blocked ActivityTaskManager: Background activity start [callingPackage: ****; callingUid: 10420; appSwitchAllowed: true; isCallingUidForeground: false; callingUidHasAnyVisibleWindow: false; callingUidProcState: RECEIVER; isCallingUidPersistentSystemProcess: false; realCallingUid: 10420; isRealCallingUidForeground: false; realCallingUidHasAnyVisi

Hi all! I'm building an app using Canvas Kit and I couldn't find how to configure a basic auth header in Intercom to send it to my banckend endpoint.

Are you offering interconnected as product in your intercom portfolio?

Hi, we're trying to figure out the best practice of escalating a support inquiry to other teams within the company; for example - R&D, eng; or biz dev; obviously, not all of the team-members on these teams are on Intercom. Would be grateful for advice.Thanks!

Our team is looking to set up missions/quizzes that make use of gamification to educate our users. Are there apps or creative solutions people have used in the past? The idea is to implement a learn and earn model where users earn in-app rewards (financial incentives, for starters) by reading articles or viewing mobile carousels. The hypothesis is that users who educate themselves become less dependent on support for issues related to the quiz/carousel they've viewed.

Hi everyone!Is anybody tracking the First Contact Resolution Rate metric within Intercom? What approach do you use?

2021-05-19 23:56:55.993902+0530 Runner[75803:621028] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]' *** First throw call stack: ( 0 CoreFoundation 0x00007fff20421af6 __exceptionPreprocess + 242 1 libobjc.A.dylib 0x00007fff20177e78 objc_exception_throw + 48 2 CoreFoundation 0x00007fff2049e77f _CFThrowFormattedException + 194 3 CoreFoundation 0x00007fff204a9ec4 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:].cold.5 + 0 4 CoreFoundation 0x00007fff2048ccb7 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 235 5 CoreFoundation 0x00007fff20420773 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 49 6 Intercom 0x0000000106e34a59 shouldRenderOnNewLine + 595482 7 Intercom 0x0000000106e34809 shouldRenderOnNewLine + 594890 8 Intercom 0x0000000106dc9a46 shouldRenderOnNewLine + 157191 9 Intercom 0x0000

As per the API documentation v2.4, the endpoint `Detach a tag from a conversation` doesn't need any parameter. But on making a call, it throws an error `admin_id` is required.Seems like discrepancy in the documentation.Please correct it ASAP, as it is impacting us highly.

I have deleted a company with the company_id of "1", that company is no longer visible anywhere in the Intercom interface. However I can see it in the API (using your official Ruby gem) with a call to:client.companies.find(company_id: "1")So the delete command must be just soft deleting companies. When it comes to contacts you can hard delete them from the account settings page (settings/delete-user), is there any such call for companies? I noticed this during development when reseting my database and attempting to create a new company. I have logic that attempts to find or create a new company for a given ID, in this case it appeared to work successfully because it was updating data on the soft deleted company.

I got registered on the intercom from my mobile and I was using the messenger, after reinstalling the app I am getting this errorFailed to register or update user: {"type":"error.list","request_id":"000r73k9800sstpeesi0","errors":[{"code":"conflict","message":"Multiple existing users match this email address myemail@gmail.com - must be more specific using user_id"}]}How can I check whether my email is registered or not on intercom

Does anyone use the the Ask a Question app in place of Custom Bots? We're a small company on a starter plan, and are trying to set up a "report a bug" button to route to our engineering team.

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

I see in the documentation that there something called stored_data as part of a Canvas app for use in passing data from one Canvas to another in an app. However, it is not clear where this piece of data is supposed to go. Is there an example of this? For example:canvas: { content: { components: [ { "type": "input", "id": "email", "label": "Email", "placeholder": "Enter email to get started...", "save_state": "unsaved", "action": { "type": "submit" } } ], }, }Where would it go in this example?

Is there any way to rate a conversation after agent closed the conversation through Intercom API? Instead of using Intercom task bots asking for conversation rating on?

iOS SDK. By default, after calling Intercom.presentMessenger(), intercom. ICMHomescreenViewController has presentationStyle pageSheet. But I want to change it to fullScreen to present it over full screen. Are there any options to customize it?

Hi. Is it possible to open intercom window as route page, not as modal window, so that the bottom bar of my app will be shown? (I use react-native)

Hi!  I'm looking at loading a user's conversations and trying to find out if a specific tag is attached to a conversation. I'm using https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationswith v2.4  current query on /conversations/search{ "query": { "operator": "AND", "value": [ { "field": "contact_ids", "operator": "=", "value": "myUserID" }, { "field": "tags_id", "operator": "=", "value": "myTagID" } ] } }response:{ "type":"error.list", "request_id":"0003pv4

Our platform sends event data to intercom each time one of our members makes a room booking. Each time a booking is created in our app, we send the event to intercom and include things like start_date in the metadata.  As per the API docs, the date is sent as a UNIX timestamp and appears to be correctly recognised however, it doesnt give us date appropriate options for outbound rules. The First_Seen filter allows us to select 'before' or 'after' the date whereas our own event data only permits 'grater than' 'less than' type options (see screenshots).  Is this just a limitation of intercom or is there a differetn way we can format event metadata to unlock the full power of outbound rules?

As per the api doc: https://developers.intercom.com/intercom-api-reference/reference/create-a-conversationWhen creating conversation, We should send the type as lead in from object. But on doing so, I get the error, user not found.{ "type": "error.list", "request_id": "00034vg9jrnkg43k9mf0", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }  But when I change type to `user`, it worked. Expected:For lead, we should pass type as `lead` only not `user`.

I have an iOS app and I want to show a specific post to an user who does a certain action, like tapping on a button. How can I do that?

We've been operational for 1 month but have only just implemented Intercom. We would like to backfill intercom with events that have occurred over the past month so that we can create useful segments e.g. if someone registered for a webinar last week can we push that to intercom as an event with metadata? Many thanks!

I have been looking for a way to subscribe to certain keywords in this community. This is one of the most useful features of the Atlassian Community. The idea would be that I receive an email whenever someone creates a post with one of those keywords. Do you think this is something that could be added to Interconnected?Alternatively, would it be possible to create a group specifically for specific apps? In this case, we could at least subscribe to that group and do not have to browse the community daily for new questions regarding our apps.

Is the API really up and running? I keep getting responses saying the API service is temporarily unavailable. I have yet to receive a working response in the past two days. When attempting to exchange an auth code for a token at https://api.intercom.io/auth/eagle/token we receive this error: {  "type": "error.list",  "errors": [    {      "code": "service_unavailable",      "message": "Sorry, the API service is temporarily unavailable"    }  ]} We are also unable to authenticate with our own token from our developer hub. Is anyone else having these issues? We have an approved app that used to work and now we are stuck with a broken user experience.