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2981 Topics
E
Eric P11New Participant
asked in Product Tours
What's your preferred number of steps in a product tour?

Curious to other product tour users ... what's your default go to length for a product tour? I've heard users can get fatigued after 4-5 steps but wondering if anyone has seen a good best practice on length.  Generally I'm referring to tours that introduce a major piece of functionality, new feature, etc... obviously many tours need only be 1 or 2 steps.

1147
T
Super User
4 years ago
I
Inter C12New Participant
asked in Product Tours
Can I test my Product Tour before I set it live?

I want to see if my Product Tour is working correctly before I set it live. How can I test it?

161
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Product Tours
How do I add a new step to my Product Tour?

I need to add a new step to an existing Product Tour, how can I do that?

181
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Product Tours
How do I remove a step from my Product Tour?

I need to remove a step from an existing Product Tour, how can I do that?

221
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Workflows
Can I import my conversation data from another tool for Resolution Bot?

I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

1751
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Workflows
How do I make my answers perform better with Resolution Bot?

My answers don’t have a high resolution rate in Resolution Bot, how can I improve this?

101
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Workflows
Does Resolution Bot work in other languages?

Can I set Resolution Bot to show in other languages besides English?

91
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I set up recurring messages in Intercom?

I want to send the same message to my customer repeatedly (like when they perform a certain action on my site). How can I do that?

181
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
How do I build my own reports in Intercom?

I like Intercom’s reports but I want to set up a custom view and build my own reports. Can I do that?

171
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
Why can’t I reset my password?

I’ve tried selecting the option to reset my password but the email isn’t coming through. How do I resolve this?

5921
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messenger
How do I hide the Messenger?

I want to hide the Messenger on my site, how can I do this?

141
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Product Tours
Can I add a video to my Product Tour?

Can I add a video to one of my Product Tour steps?

4081
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I upload different templates for my emails?

I want to use a different template for my emails than the standard Intercom ones, how do I upload my own templates or create a new one?

281
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do Smart Campaigns work?

What is a Smart Campaign and why should I set one up?

191
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Article Help Center
How do I set up a custom domain for my Help Center?

I don’t want to use the default intercom.help domain for my Help Center and want to use my own domain instead, how can I set this up?

1211
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Article Help Center
How can I show Articles in the Messenger?

I want to show certain articles from my Help Center in the Messenger, how can I set that up?

651
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How can I translate my messages into different languages?

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

2291
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I automatically assign new conversations?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

1761
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I get notified of new conversations?

How can I know when new conversations come in from my customers?

91
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
How do I update a customer’s email address?

My customer has changed their email address but I can’t seem to update it in my Intercom platform. How do I do this?

7841
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
What are segments and how do I use them?

I keep seeing an option in Intercom to create a segment - what is a segment? How would I use one if I created it?

5271
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
How do I change my notifications?

I’m getting a lot of notifications, how do I change when I get these, or turn some of them off?

271
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Contacts & Companies
How do I change my email address?

How can I change the email address that I use to log in to Intercom?

9541
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messenger
How do I set my office hours?

How can I set my office hours to show when I’m out of office?

1001
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messenger
Can I set different office hours for different teams?

I have different teams across the globe that work different hours. Can I set office hours for each team?

121
Eric Fitz
4 years ago
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