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3125 Topics
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Cornalie BoeringNew Participant
asked in Surveys
How to send out an NPS survey in batches?

Hi there, We are currently setting up our NPS scorer within Intercom Surveys. But, we are having trouble figuring out the best way to send this survey to a limited amount of customers each day (so, in batches). This is because we want to have an idea of our NPS score throughout the entire year, and not have this survey sent out to our full customer base on the same day. Because this wouldn’t be representative if the satisfaction on that day is lower than usual.  We do want to keep everything in one survey to make sure the Survey Report is insightful for all NPS responses. I hope this makes sense and that someone can help us out 🙌

1734
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1 year ago
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Carmen McGradyNew Participant
asked in Article Help Center
Embed Vimeo

How do I embed Vimeo videos to tooltips? I have tried embedding the video as well as downloading the video and uploading it as a video clip?

2473
Nathan Sudds
Expert User ✨
1 year ago
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User312Connector
asked in Workflows
How to trigger on-click opening of News tab in Messenger?

Hey,  We would like to add a button in our app pointing to News tab in Messenger like Intercom does on the bottom left of its own app. How would this be possible ? Also is there a way to know when there is a new post in the Newsfeed so that we could highlights more clearly this news in the app ? Thank you

3203
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1 year ago
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Erinea RavasioNew Participant
asked in Conversations
Different priorities

Is there a way to have different priorities?E.g.: Normal priority and VIP priority?

1561
Milan
Expert User ✨
1 year ago
Nancy
NancyNew Participant
asked in Conversations
Inbox Rules Log

I have set up some rules that send notifications to specific Slack channels that we use internally, when a conversation has not received a reply within a set time period. I found these rules Paused this morning, where I had set them live myself (and notifications were working). Does anyone know if there is a log of user actions on Inbox rules that would help me figure out which one of my team did this? 

911
Racheal
Intercom Team
1 year ago
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Weston McBrideNew Participant
asked in Contacts & Companies
How can I get a weekly email report with the list of slipping away users and companies?

Hi there - I’d like to get an email each week of the users and companies in custom filtered lists in the Contacts section of Intercom. For example, which users or companies are slipping away each week? I feel like there’s gotta be a way to do this but I can’t figure it out. I get the daily emails which include the default company slipping away logic, but I can’t figure out how to modify that. 

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1 year ago
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Ronny VargasNew Participant
asked in Messenger
Where I can get my APP_ID?

I’m currently trying to connect my react app with the chatbot, but as far as I saw in the documentation they mentioned something about an APP ID but I can’t find it.

31421
Racheal
Intercom Team
1 year ago
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ElanNew Participant
asked in Messages & Series
How do Guided Users work?

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?This is real time footage of me right now:  

1491
Racheal
Intercom Team
1 year ago
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Anita HNew Participant
asked in Messages & Series
Image doesn't show when post is live

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

1581
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1 year ago
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ShahzadNew Participant
asked in Conversations
Inbox Rule

Hi all, I’ve a scenario, we have 1000 customers and those customers are divided into 10 people/group, so I’m looking for a rule which can automate the process of assigning the chats to correct person/group. For example, If someone from pool 1(100 customers) starts a chat it should land into a specific team. So I’m looking for attributes which can help setup this in bulk. Currently, I can apply a condition where company name is X or companyID is X then it lands into specific team, however, it won’t let me add all of them in one go by separating them with comma or ; or anything else. Any help would be massively appreciated, thank you!

641
Jacob Cox
Intercom Team
1 year ago
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Phan MyNew Participant
asked in Conversations
Workflow

If I’m on paid plan and I can use Workflow feature limit, so I would like to know that whether Intercom limits the number of rules or triggers I set live?

671
Jacob Cox
Intercom Team
1 year ago
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AsselNew Participant
asked in Conversations
Close Old Multiple Open Conversations

Hello All, We have open conversations that are two years old and looks like the inbox rule can help only with future conversations. We are looking for something that will let us close old open conversations. If you had the same situation, please let me know how you handled it. Thank you!

3192
A
1 year ago
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cedaNew Participant
asked in Messenger
Language override over Tag Manager

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

2542
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1 year ago
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justinlorenzonNew Participant
asked in Workflows
Custom action option has disappeared from custom bot conversations

We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs: Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.Have we done something to disable this? Is it just broken?

613
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1 year ago
Dana
DanaConnector
asked in Article Help Center
Subpath for Help Centre using Cloudflare

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

2851
Racheal
Intercom Team
1 year ago
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User1426New Participant
asked in Product Tours
I cannot set a product tour live. It stays in "Draft" and I cannot click "Set live". It tells me "Finish your tour before setting it live" Trying for hours now.

I cannot set a product tour live. It stays in "Draft" and I cannot click "Set live". It tells me "Finish your tour before setting it live" Trying for hours now.

1965
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1 year ago
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Kristin ANew Participant
asked in Surveys
NPS survey results - include customer estimated business size

I would like to include estimated business size as found in the user profile with my NPS export. Currently when using the NPS export function, it appears ‘ canned’ or standard format, I can’t add in fields? Do you know how I can review NPS data by customer, including estimated business size?We have this field populated from Hubspot datascreen shot below for field reference - I would like to see this with NPS such that I can better understand NPS by business type  

292
K
1 year ago
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ComplianceHeroNew Participant
asked in Surveys
Using Templates in SMS and Surveys

I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?If this isn’t possible, can it be added as a future request?

141
Racheal
Intercom Team
1 year ago
Lucía
LucíaActive User
asked in Product Tours
Has anybody else had trouble saving changes in product tours?

I am currently making some changes in product tours I already have setup, after editing all the steps I click “save and close”, but the changes I made go back to the original. Am I doing something wrong?

473
Racheal
Intercom Team
1 year ago
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BundelingNew Participant
asked in Product Tours
Tour resetting when switching pages

Hi all,We are currently setting up product tours for our platform and we are running in some issues when it comes down to switching pages.We use a combination of ajax loaded pages and real redirect to new pages. The ajax loaded pages work fine. But when I’m redirecting to a new page to continue the tour the tour is reset to step 1 or sometimes step 2.We already checked if the selected element is available in the new page and also set the “navigate to” in that step.Has anybody any idea?And another strange thing: after restarting the tour again it works fine ...

1292
Jacob Cox
Intercom Team
1 year ago
vartan.kourshounian
vartan.kourshounianNew Participant
asked in Contacts & Companies
Bulk delete users in Intercom

Hello, I currently created a segment called Inactive Users which basically are the ones who aren’t active in the last 30 days and I have around 10K+ users that I want to directly delete permanently from Intercom. I checked this article https://developers.intercom.com/intercom-api-reference/reference/deletecontact but since I am not a technical person, I was wondering if its possible for someone to guide me in the steps needed to get the job done.

15524
vartan.kourshounian
1 year ago
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Laura DNew Participant
asked in Conversations
Start a Conversation - Email Only

My team sometimes starts a conversation to send an outbound email to a client to follow-up. When doing so, multiple iterations of the contact will show up sometimes when typing in the email address. Some iterations will only send a chat and others will send an email. If the outbound message goes out as a chat, the client will only see if they log back into our site and the chat pops up. The email after 3 minutes does not trigger. Is there any way to prevent this from happening? Either by disabling the ability to start a new conversation through chat, or to trigger the outbound chat to go to their email? 

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1 year ago
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Ankita GoyalNew Participant
asked in Messages & Series
Unable to resolve steps in checklist automatically. How do I make this happen?

I see two options: Product trigger or content/attribute/event rule. I’m unsure if both of these are necessary to resolve each step automatically. I want each step to resolve as soon as the user clicks the CTA button. Which settings do I need to update to make this happen?

664
Shauna
Intercom Team
1 year ago
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Hadar BlutrichNew Participant
asked in Messages & Series
how do I disable the chat but keep the messenger (so users could use help)

how do I disable the chat but keep the messenger (so users could use help)

20121
Shauna
Intercom Team
1 year ago
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Fleur van BladelNew Participant
asked in Messages & Series
Ignore/hide message

Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur    

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1 year ago
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