Product Area

2691 Topics

T
Team TRACTRNew Participant
asked in Messages & Series

How to delete contact events

Considering existing contacts with several create event calls, how can I clear all events for a specific contact ?I can use API if necessary, but I didn’t find any resources on this subject

1
W
2 months ago
G
Greg M12New Participant
asked in Workflows

How can I access the conversation ID in a custom action?

I'm trying to create a custom action that calls a webhook with the conversation ID when a new message is received. The action builder says "You can use the selector ({...}) to pass Intercom attribute values in your request body." however there are no "Conversation attributes" that I can select. How can I add the conversation ID to the request payload?

3
Jacob Cox
2 months ago
P
pascal-what-digitalNew Participant
asked in Article Help Center

How to add Google Tag Manager to Help Center? (or GA4)

For Help Center there is only Option for Google Analytics Universal. 1 - No option to add Tag Manager. Is there a plugin we’d need?2 - Or can you add GA4 ID in that filed as well? Thanks!    

3
Jacob Cox
2 months ago
M
Mohamed ElbadwihiActive User
asked in Conversations

Does anyone know how to set up automated out-of-office replies in Intercom?

 Is there a 3rd party tool out there that can help with this? (Intercom has an office hours feature, but I'm looking for something that sends out an actual reply in the conversation)

5
F
2 months ago
M
MacartanNew Participant
asked in Article Help Center

Can I embed an iframe into Help Articles?

I want to embed an interactive demo into our Help Articles from another platform. Can I do that? The code is: <div style="position: relative; padding-bottom: 56.25%; width: 100%; height: 0;">    <iframe      src="https://tashi.storylane.io/demo/swdjjjrzseopquot;      allowfullscreen      style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"    >    </iframe>   </div>  

3
D
2 months ago
M
Mike HNew Participant
asked in Conversations

Can I integrate Trustpilot with Intercom?

Has anyone integrated Trustpilot reviews with intercom i.e. we'd like the reviews to b fed straight in to the intercom inbox?

1
A
2 months ago
L
Liam SimonNew Participant
asked in Article Help Center

Is it possible to create a collection without automatically publish it/leave it as a draft?

I would like to create a collection but as my team and I are working on it we need to adjust it as we go along. We would like to leave it unpublished or as a drat but I was unable to find how to do that. Tried to read through support articles but I couldn’t find a way to unpublish it. Is it possible? 

3
B
2 months ago
M
Matthew ChinNew Participant
asked in Conversations

Users with same phone numbers

we are currently facing a challenge. our customer base are car dealerships.users typically call from the general dealership phone line. there could be several users calling from the same general dealership phone line.when the general dealership phone line is tied to multiple users, we can't identify which unique user is calling.in our testing, we called 3 times and 2/3 of the time were identified as User A and 1/3 was identified as User Bhow can we solve for this?

1
aykut.aydin
2 months ago
L
Lisa SaveDayNew Participant
asked in Conversations

Set up content for auto reply ticket and filter email ticket

Hi Intercom team,I have some concerns:How can I change the content of auto reply email. because when I set up it just showed to customer like this picture below:How can I filter type of email can be converted to ticket because all of email even spam emails are converted to ticket. email I set up in forwarding email on Intercom just a alias email so how can I filter only that alias email can receive and convert to ticket  I’m looking forward to your reply!

1
bernice
2 months ago
Valentin Dias
Valentin DiasNew Participant
asked in Conversations

Autotag conversation from user source

Hello, my customers ask to our support questions through two ways : our website and our platform.We actually have an autotag which identifies the user source when the conversations opens. I want to change it, but i can’t find this workflow / path anywhere on Intercom.Can you enlighten me ?

1
bernice
2 months ago
K
KaraNew Participant
asked in Workflows

Is there a maximum limit for characters in a macro?

 Hello, I would like to know if there is a maximum limit for characters included in a bot message included in a workflow. Thank you in advance!  

1
mateusz.leszkiewicz
2 months ago
A
AngieNew Participant
asked in Conversations

Import HelpScout tickets (migrating from HS to IC)

Is it possible to import existing HelpScout tickets/conversations into Intercom?

2
Ç
2 months ago
Shauna
ShaunaCommunity Manager
asked in Messages & Series

Can I revert from HTML editor when creating an outbound email?

When creating an outbound email, I changed to HTML editor but now I can't change back so all I can see is the HTML instead of the normal UI.

7
D
2 months ago
B
Blue KeleherNew Participant
asked in Conversations

Can I hide closed conversations on the Mentions page?

I want to be able to distinguish between mentions on conversations that have been resolved vs. conversations on tickets that are unresolved. Using the “unread” view doesn’t help me a lot because I want to be able to view and come back to mentions on open tickets (esp. given that tickets can’t be assigned to multiple people). I guess mentions on closed tickets will be visible on the “read” view forever?

2
B
2 months ago
B
Blue KeleherNew Participant
asked in Conversations

How can I link related conversations?

I don’t see a way to link related conversations, but I’m sure there’s a workaround that I’m missing. The use case is: two related customers reach out independently about the same instance of an issue. I guess I could use a tracker ticket that’s specific to that instance of the issue, but since a conversation can only be linked to one tracker ticket at a time, that means that the conversations then can’t be linked to a ticket that describes the overall issue (and all customer instances).

2
B
2 months ago
Y
YvonneNew Participant
asked in Conversations

Can I add closure codes in bulk?

I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

1
bernice
2 months ago
M
Marie P11Connector
asked in Product Tours

Product Tour for website on mobile phone

HelloWe schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone. Product Tour does not work mobile ?Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ? How to handle those people ? Thanks 🎈

8
bernice
2 months ago
C
CheyenneNew Participant
asked in Contacts & Companies

Is there a way to explicitly set the First Name for a contact?

Hey all! First post here.  So here is my situation: One of our users is named John Michael LastName - "John Michael" being their full first name. We send a lot of outbound messages (emails, posts, etc.) and use the First Name token to pull in everyone's first name in our greeting. Unfortunately, for this user, it is just pulling in "John" every time. This user has written us back multiple times letting us know their full name and that they would like to be addressed as such (understandably!). So, I am wondering, is there any way we can explicitly set in Intercom that their first name is "John Michael" and NOT "John"? Thanks in advance! 🙂

6
Jacob Cox
2 months ago
H
Hardy HNew Participant
asked in Product Tours

Is it possible to create a Product Tour with 2 changing parameters? (dynamic)

Hello, I'm trying to build a product tour like this www.domain.com/path : post "how to" www.domain.com/path/#/step1 : pointer Awww.domain.com/path/#/step2 : pointer Bwww.domain.com/path/#/step3 : pointer Cwww.domain.com/path/#/step4 : post "congrats" where # is a different number each time & where step1 changes name at each step Is is feasible with Intercom? Thanks,Best Hélène 

2
M
2 months ago
J
Justin JActive User
asked in Product Tours

Is it possible to wild card dynamic URLs for product tours?

Our app has a lot of dynamically generated identifiers that fill portions of our URLs. These IDs change depending on the user, the project, the company, etc. So what I'm trying to figure out is how I can make this example URL: domain.com/projects/38918-3891-38939/company/492389183 ...work for everyone no matter which project or company they're in. I've seen the concept of wildcarding before in other apps where the above URL would be reflected as: domain.com/projects/*/company/* So that no matter what ID comes in the place of the *, the URL will trigger the action. Any input on this would be fantastic. Thanks!

14
M
2 months ago
R
Ron DulNew Participant
asked in Messenger

How to have clickable phone number in message

Is it possible have insert a “clickable” phone number into a messenger message, so a user on a mobile device can tap the message and call?E.g.When a query cannot be solved by a customer service agent via the chat, the customer service agent may say “Please call us” and insert the phone number into the message. The user, on their phone, would then tap the phone number.In HTML it would look like this: <a href="tel:6031112298"></a> The phone number above should be “clickable”Many thanks.

1
C
2 months ago
S
Salil MenonNew Participant
asked in Conversations

Unable to send replies, add notes or contact your Chat support

Unable to send replies, add notes or contact your Chat support. Please connect with me on my registered email ASAP. 

1
bernice
2 months ago
E
EveEveNew Participant
asked in Article Help Center

System Down, Support SOP

Currently we are having issues on reply to customer conversation. And not able to reach customer support as well.How long the maintenance, can please someone assist and advise?

2
bernice
2 months ago
Y
yevgeniy.shtokalNew Participant
asked in Messages & Series

Couldnt send error

I cant reply our users who contact via chat. The error does not disappear for a very long time, we are losing customer loyalty. I can’t contact you because your chat is also not working, please solve the problem and contact me as soon as possible https://imgur.com/a/vgS49eM 

1
bernice
2 months ago
U
User2157New Participant
asked in Conversations

intercom down

Is anybody reach the support, or is there any official statemen by intercom about ETA?

2
bernice
2 months ago
Ask a question
Terms & ConditionsCookie settings