Answered

Are we able to request the data from the Resolution Bot Report via a reporting API of some kind?We want to be able to gather the table of data that compiles that report so that we can place it in a BI tool like Tableau for internal reporting purposes.Thank you!

I’d like to be able to upload templates to Intercom that can be used for SMS and Surveys. Is this possible, if so where would I do that?If this isn’t possible, can it be added as a future request?

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

Android Intercom SDK causes a crash in our app due to differences of the Jetpack Compose version. This issue has already been posted here, but has been marked as solved without actually being such. Since the issue is still present in version 14.2.0, I’m creating a new post, which hopefully will get more attention. Intercom Android SDK v14.2.0 still depends on Jetpack Compose 1.3.3. Our project is using Compose 1.4.4, which is the cause of the problem. Are there any plans to upgrade this anytime soon?Stacktrace:java.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~j2gBFh7VrrFZJGyrBBoH8A==/com.phyreapp-HUPotQQpnk4p2DFTgV863w==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomS

I am currently making some changes in product tours I already have setup, after editing all the steps I click “save and close”, but the changes I made go back to the original. Am I doing something wrong?

Waiting for your suggestions.

Hello I need help iterating through and attaching contacts to a defined company.I can do this by manually calling the API but need to iterate through an away.I found https://github.com/intercom/intercom-node but am having problems properly configuring.  Once Configured I’d be able to pull list of users that have current segment and pass them through attaching a company. Any help configuring/walking through basics of the intercom-node library would be very helpful.

Hi all,We are currently setting up product tours for our platform and we are running in some issues when it comes down to switching pages.We use a combination of ajax loaded pages and real redirect to new pages. The ajax loaded pages work fine. But when I’m redirecting to a new page to continue the tour the tour is reset to step 1 or sometimes step 2.We already checked if the selected element is available in the new page and also set the “navigate to” in that step.Has anybody any idea?And another strange thing: after restarting the tour again it works fine ...

Hello, I currently created a segment called Inactive Users which basically are the ones who aren’t active in the last 30 days and I have around 10K+ users that I want to directly delete permanently from Intercom. I checked this article https://developers.intercom.com/intercom-api-reference/reference/deletecontact but since I am not a technical person, I was wondering if its possible for someone to guide me in the steps needed to get the job done.

I am trying to search for a user based on an email using the v2.8 intercom API. If I retrieve a specific contact using this URL https://api.intercom.io/contacts/63e271ce28fe8babf612b417/code>I get the contact object as expected. If I then use the email of the response to search for that contact like sohttps://api.intercom.io/contacts/search/code>with this body{ "query": { "field": "email", "operator": "=", "value": "my email" } }I get the following response{ "type": "error.list", "request_id": "0000i0aso7mmifvpqc1g", "errors": [ { "code": "not_found", "message": "User Not Found" } ] }Any hints on what the problem is?    

My team sometimes starts a conversation to send an outbound email to a client to follow-up. When doing so, multiple iterations of the contact will show up sometimes when typing in the email address. Some iterations will only send a chat and others will send an email. If the outbound message goes out as a chat, the client will only see if they log back into our site and the chat pops up. The email after 3 minutes does not trigger. Is there any way to prevent this from happening? Either by disabling the ability to start a new conversation through chat, or to trigger the outbound chat to go to their email? 

I see two options: Product trigger or content/attribute/event rule. I’m unsure if both of these are necessary to resolve each step automatically. I want each step to resolve as soon as the user clicks the CTA button. Which settings do I need to update to make this happen?

how do I disable the chat but keep the messenger (so users could use help)

Do the custom attribute key-value pairs go in window.Intercom or window.intercomSettings snippet? In one part of the documentation it shows it going in one and then in another section it shows it going in the other.   

I am not able to link a user to company and this endpoint gives 404 error.curl --location 'https://api.intercom.io/users' \--header 'Authorization: Bearer dG9rOjg5MGRjY2FhX2NlOWJfNGVmYl9hNjc5XzEzY2ZiMDA0YjA0MToxOjA=' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--data '{  "id": "user2222",  "companies": [    {    "company_id" : "64461214a40ed802a993c398-qualification-company",    "name" : "test"    }  ]}'

Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur    

I searched the whole documentation and android repository with the sample app, but can not find any information on that. On the screenshot You can see the intercom in-app message notification:When I click on it I receive the NPE Error with following stacktrace:FATAL EXCEPTION: main Process: de.lexoffice.android.debug, PID: 19577 java.lang.NullPointerException: Attempt to read from field 'java.lang.String android.content.Intent.mAction' on a null object reference in method 'void android.content.Intent.<init>(android.content.Intent, int)' at android.content.Intent.<init>(Intent.java:7915) at android.content.Intent.<init>(Intent.java:7911) at android.app.TaskStackBuilder.getIntents(TaskStackBuilder.java:306) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:222) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:233) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:209) at io.intercom.android.sdk

I've encountered an issue related to the Intercom SDK  that appears to be caused by the androidx.profileinstaller.ProfileInstallerInitializer class (only intercom sdk uses this dependency in our project). I get this error using latest io.intercom.android:intercom-sdk:14.2.0. Probably, it may be due to an outdated version of the androidx.profileinstaller:profileinstaller:1.2.0 library included in the Intercom SDK.The issue has caused 82 crash events, raising serious concerns about my project’s stability and the quality of the user experience.Here's the error I encountered:Fatal Exception: java.lang.NoSuchMethodError: No direct method <init>(Landroid/content/Context;)V in class Landroidx/profileinstaller/ProfileInstallerInitializer$$ExternalSyntheticLambda2; or its super classes (declaration of 'androidx.profileinstaller.ProfileInstallerInitializer$$ExternalSyntheticLambda2' appears in base.apk:classes3.dex)       at androidx.profileinstaller.ProfileInstallerInitializer.writeInBack

We currently have a use case where certain data that comes into our Intercom Workspace via a single channel (ie a certain email address forward) needs to be kept secure/ private.  These tickets specifically relate to financial customer information and simply need to be routed to a single user in our Workspace for triage.  No other user should be able to see the information in these tickets, only generic stats.  In addition, this User is often assigned tickets within our Workspace from other users and/or via chat with answers to more benign questions like how can I access my bill, can you send me a W9, etc? What is the best way to set up this flow/ user?  Do we need an additional workspace or can we achieve the above in our current workspace?

Hello, We noticed that for some customers registered the app was crashing due to intercom sdk and we had to remove it completely and redirect our tickets to be handled in Whatsapp. Are you guys aware of this problem? It is curious that has happened only with certain registered customers. We suspect that the sdk is retrieving some invalid information for these customers Thanks

I have set up the intercom code snippet on several pages across our application, however every page visit across them is being recorded as if the home page was being visited. This leaves us without proper context for support requests coming in through the bot.Any idea whats wrong with our code or what we can do to extend it to more accurately capture the right page URL? 

The test workspace is different from production and I want it to match up

Hi, I've been trying to contact the sales team for a week (chat, email, tweet).I just want to sign up for the "engage plan". Can someone tell me what I need to do to sign up? I'm trying on the forum, maybe people from INTERCOM come here from time to time 

Hi there, post13858 is labeled with ‘solved’ but it is not. Could you let me know if you are aware of the fact that I raised another question and that it will be a matter of time before you are able to follow up? Thanks, Fleur  

I have a custom action that fetches customer orders from our API (works fine). It stores the response data in a custom object called “order”. (Works fine). When I build a very simple custom bot to fetch the customer orders and present them with choices of orders to select, and to store their order selection, I can’t see anything in the “Save selection to...” button no matter what I do. It always opens a pop-up that says “To make a selected item accessible afterwards, link the Conversation to a Custom object” and gives a link to the conversation-data settings page.If anyone can tell me what I’m missing here, I would really appreciate it. I have a customer custom object for identifying the customer by email, but I’m ignoring that for now. I’ve created references from the “order” custom object to conversation, people, and my customer object. I’ve created reference attributes in conversation data to the “order” custom object. I think I’m just not getting something about the relationships.