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Is there a way to have different priorities?E.g.: Normal priority and VIP priority?

Hey, I’m trying to use the Article API but I got some problems when I get lists of collections, sections and when I try to match this with articles parent_id I have a structure like this:When I request the `help_center/collections` endpoint I receive 2 collections “Untitled collection” (id: 3941383) and “Example collection” (id: 3941384) Ok, now I get the list of sections `help_center/sections`I should get "Subcategory" and "Subsubcategory", but when I do this request I receive an empty list And now when I request the list of articles `articles` I get all articlesFor the article “Just another article” (id: 7228002) I get parrent_id: 3941386 and for “Test” (id: 7227829) I get parent_id 3941389 and parent_type: collection My question is,Where are my sections? Am I doing something wrong or is it a bug in the Intercom API?

Hey! Our clients can't copy text or links from the messenger. We use iOS SDK. Android users are fine. Reported to support about a year ago. Any ideas, may be we missing someth? 😐

We register user events in Intercom. However, we would like to have some additional user data:IP operating system browser geolocationDoes Intercom already capture this data? If so, can we extract a report with this retroactive information?

Hello,I have noticed that the API does not return the same created_at value for Conversations when using API 1.3 compared to API 1.4 and later versions. The endpoint I am using is:https://api.intercom.io/conversations/{id}I noticed this when retrieving Intercom data via Segment.com, which apparently uses API v1.3, and Stitchdata.com, which uses API v2.5.To investigate this further, I tested the API request for the affected Conversations (which make up 10% of my total volume), and the dates returned changed when I incremented the API version used. Can you please explain what could be causing this? Were there changes in the API which I’m not aware of that could be affecting the results?Thank you for your assistance.

I have set up some rules that send notifications to specific Slack channels that we use internally, when a conversation has not received a reply within a set time period. I found these rules Paused this morning, where I had set them live myself (and notifications were working). Does anyone know if there is a log of user actions on Inbox rules that would help me figure out which one of my team did this? 

Hi there - I’d like to get an email each week of the users and companies in custom filtered lists in the Contacts section of Intercom. For example, which users or companies are slipping away each week? I feel like there’s gotta be a way to do this but I can’t figure it out. I get the daily emails which include the default company slipping away logic, but I can’t figure out how to modify that. 

I’m currently trying to connect my react app with the chatbot, but as far as I saw in the documentation they mentioned something about an APP ID but I can’t find it.

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?This is real time footage of me right now:  

Hello everyone, I'm encountering a bug in the email builder. When I click on an element to customize the email template, it keeps returning to another element for no reason.I can't center an image in the header.To insert a link in a button... To change the color of an asset... Exemple here: https://share.cleanshot.com/Xw5V8793I tried to go to another browser Safari, Chrome and Arc but it’s the same.Have you ever encountered this bug?

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

Hi all, I’ve a scenario, we have 1000 customers and those customers are divided into 10 people/group, so I’m looking for a rule which can automate the process of assigning the chats to correct person/group. For example, If someone from pool 1(100 customers) starts a chat it should land into a specific team. So I’m looking for attributes which can help setup this in bulk. Currently, I can apply a condition where company name is X or companyID is X then it lands into specific team, however, it won’t let me add all of them in one go by separating them with comma or ; or anything else. Any help would be massively appreciated, thank you!

If I’m on paid plan and I can use Workflow feature limit, so I would like to know that whether Intercom limits the number of rules or triggers I set live?

I'd like to have a close 'X' option in my Messenger beside the teammates, I've seen this with some websites that use Intercom, how can I get it?

Hello All, We have open conversations that are two years old and looks like the inbox rule can help only with future conversations. We are looking for something that will let us close old open conversations. If you had the same situation, please let me know how you handled it. Thank you!

Hi We are facing an issue with intercom update .  after we fire this API a redirection happened sometimes we missed the API, after we add a delay (before redirection) it looks the problem solved but we can’t relay on delay. as i check the document i can’t see if this a async action. or if i can get a call back. So could someone please guid me how can we fix this problem?  Thanks in advance

I am trying to implement the localization of the Intercom messenger by domain, based on this article: https://www.intercom.com/help/en/articles/2631808-install-intercom-with-google-tag-manager. I have multiple domains with the same GTM.I created three tags for each domain, and as a custom attribute, I added "language_override" with the correct language. However, it works inconsistently. When we test this feature, sometimes the language is set correctly, and sometimes it is not. We have tried it in many browsers, devices, and on the BrowserStack platform, deleted cookies, but we could not achieve consistent resultsWhen I check in the console, the "window.intercomSettings" "language_override" attribute is set correctly: {app_id: "xxxwdq", language_override: "en"}.Here is screen of my tag configuration. Do you have any suggestions on how to fix it?Thank you!

We have been in the process of setting up a custom bot using custom actions. Yesterday this worked like a charm, following the docs: Today, this “Custom Action (using API)” option is no longer present for any bot in any of our workspaces. We only have 4 and they’re all in draft mode. We’ve subscribed to the Custom Bots Add-on. This was working at most 24 hrs ago.Have we done something to disable this? Is it just broken?

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

I cannot set a product tour live. It stays in "Draft" and I cannot click "Set live". It tells me "Finish your tour before setting it live" Trying for hours now.

Hi! We are using API method to update companies.However, these become thousands of discrete requests, is it possible for me to craft a payload containing all company data and send this in a single request? 

I'm wondering if this may be a bug, but I can't seem to find anywhere else to report bugs. When I use intercom-react-native 4.0.1 and running it on iOS Intercom.present() works and displays help and displaying articles like this also works: await Intercom.presentContent( IntercomContent.articleWithArticleId('5747692') );However, when I try to display a collection using the following code:await Intercom.presentContent( IntercomContent.helpCenterCollectionsWithIds(['3860234']) );The collection fails to display and we get the following error in the XCode output [Intercom] INTERCOM ERROR - 'Each object in the array' must be an NSString and can't be nil or empty We've rolled back to using v3.0.5 of intercom-react-native and the collections display is working as expected with that version.

I would like to include estimated business size as found in the user profile with my NPS export. Currently when using the NPS export function, it appears ‘ canned’ or standard format, I can’t add in fields? Do you know how I can review NPS data by customer, including estimated business size?We have this field populated from Hubspot datascreen shot below for field reference - I would like to see this with NPS such that I can better understand NPS by business type  

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob