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I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.

I need the bot to ask some questions before assigning a whatsapp conversation to a real agent.

How to update intercom custom attributes with the https://api.intercom.io/users API?I am not able to update the user details via users API, axios.post('https://api.intercom.io/users',{headers:header},{email:email}).then(res => {console.log("*****||res||*********",res);}).catch(error => {console.error(error)})  

I was able to use the NPM “intercom-client” successfully to dataExport a day (as a sample). But I failed to download it.First, I can’t find a way to use the NPM to download the file.Second, trying the job identifier in the documentation and from a normal Axios call throw this error:So in my axios call I added the needed headers as below - I used the dataExport.find to get the download URL:But when the file is downloaded, I get the below: 

What is the difference between using the teammate filter and the teammate currently assigned to, filter when creating a report?

Just joining Intercom, I seem to be the only one having this issue. This happens BOTH in Chrome and incognito. Running Windows 11. Any suggestions would be greatly appreciated.Thank you, kindly for your time. 

Is it possible to enable AI Beta on our staging environment without triggering this to our Live environment APP? We’d like to test this out our staging environment first before going live with AI beta. 

I’m trying to find the Conversation ID inside the conversation details in the sidebar of the new Inbox. This information was nested under Conversation details, I don’t see this info anymore. Where is it now in the new Inbox or do I need to set it up to show the Conversation ID? Grabbing it from the browser tab URL bar is a hassle and prone to mistakes.  

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ).I couldn’t find in documentation, so I’m not sure it’s feasible or not.Let me share with the current Intercom push payload. Thank you. [AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): {    alert =     {        body = "Have a nice day!";        title = "Hello";    };    sound = default;},  

Good day/night and so on, community)) Im using a few custom bots and bots are using their own queue for the dialogues. But my agents are still getting push notification about the bot actions. With what settings it can be avoid? I would like agents to receive messenger notification only if some actions are needed from them. Not each time when the bot is closing dialogues etc

Hi, I have survey set up with specific user criteria but I’d like to limit the appearance of the survey to 10% of the audience. Is that existing functionality?

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

I'm posting this as a new question, because my previous one is 7 days old and had no reply:This job ID: azzldhejyd7n7mjd When trying to retrieve the data immediately, it works. After some time however (tested 10h30 later), it gave 500 internal server error.I have this with every export: after a larger amount of time, it results in an error 500.According to the documentation, this data should remain available at least 2 days.This is all via the intercom API.Thanks

How do you guys handle multi-tenancy? Our app is structure much like Intercom, where our urls are presented as https://app.brand.com/{tenantId}/path. I haven't been able to get tours working where they trigger by URL, since the URL is different depending on the tenant you are signed in to. I've tried using the Company website attribute as a dynamic URL prefix, but this hasn't worked.  The main reason I'm seeking to do this, is I'm setting up a checklist where the step is meant to Launch the product tour.  How does Intercom manage to get this working?

Is it possible to connect 3rd party bots (our bots) to the messenger? With the possibility of "handing-off" the conversation to an Intercom agent at some point (and returning to the bot, after the agent finished)? Our company makes custom bots for customers. We offer our widget, but we have no customer service functionality.  It would be nice if the visitor can start conversing with our bot, preferably watched by an agent, and one point the chat would continue between the agent and the visitor. This could be initiated by either the bot or the agent (or maybe the visitor).  

To explain first. we have a B2B Saas application. Where our customers are companies that use our tool to publish content to the outside world. In order to get a good insight in potential issues we like to serve both our own customers (the companies) But also help the end-consumer with questions about buying something through our platform. So those are actually customers of our customers. How can I best differentiate these users from our actual customers? or maybe even connect those users to our customers. It seemed i don't have access to the user type attribute on a contact.

I'm setting up a survey to be used as our cancellation flow so that when someone clicks "cancel my plan" in their account the Intercom survey opens. In the intro screen, I first want to make them aware that they have alternatives to cancelling like pausing their plan. I have a link that says "Chat with someone now and I want that to open up the Messenger, ideally with a custom bot that I can set up that knows this is a cancellation request.

Basically when the messenger is closed and the user receives a message via the borderless frame I want to trigger a function.  Thanks

I verified the attribute exists using the /data_attributes endpoint, but when I send a POST request to /conversations/search, I get: {'type': 'error.list', 'request_id': '001ked9vudjnmtu2fm40', 'errors': [{'code': 'invalid_field', 'message': 'custom_attributes.Details is not a valid search field'}]} I am able to filter on built-in values, like "created_at" etc OK so the code works but the search query using custom_attributes, doesn't.  Anyone else have this same problem?

Hi team,Can I know do we support multi instances?Or How can we re-initial Intercom when the app opens?My case is the app has 2 languages and would like to connect to the specific workspace once logged in, I have used unregisterForLateInitialisation to re-initial for another country when log-out but it doesn't work.Note: iOS is working when re-call initialize for each workspace. Only Android doesn't work.

We offer a lot of different products, and clients can subscribe to just one of them, or all of them, or anything in between. Subscription data is an integral part of audience segregation for all of our support content. We get the information from our internal user database, which is synced with Intercom as people data.We've been having a custom bot asking what the user needs help for about 1.5 years now. I would like to improve this bot by asking which product they need help with - but only displaying the products which the user has actually subscribed to.I wanted to use custom objects for this, but I can't figure out how to connect my custom object to the existing people data we have - it only lets me create a new people data attribute, which is of no use to me. Any suggestions for this? If you have any other ideas on how I can display just the products they have access to as buttons in the custom bot, I'd love to hear that as well!

Can I open the “help” section of the messenger via JS API?

Can I add an Opt In form in the Messenger?

How can I find the IP address of my user?