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Is Dark mode available with the Next Generation Inbox?

Hey all, We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:​​​​​​Request/accept business email addresses​ only (blocking personal altogether) Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales) Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leadsBest wishes Tom

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

Hi, Is it possible to set up a wait time based on an attribute. More specifically, I have a device-connect date and I would like the next e-mail in my series to be triggered 90 days after this date. How can I achieve this?

Hi Everyone,We use Google Tag Manager to implement intercom, via Intercoms own tag template. I’m kinda confused how I should push an array of multiple companies to intercom via tag manager and our dataLayer.Could somebody elaborate on how to get this working? The issue i’m facing is that we don’t know howmany companies a user has on beforehand and the template only allows to send 1 variable to intercom. Or perhaps I’m wrong and there’s another way?Kind regards

I am deep diving into the last updates related to Intercom tickets.Indeed, I onboarded the call center team when the ‘Share ticket with customer’ option was present in its first version (see inage below). That way of opening a ticket and sharing it with customer was effective since the call center operator had only to fill the ticket type form, flag the sharing option and create it. Now, after creating a tk., the call center operator has to share it manually and create a linked conversation. Even if it sounds good to keep the tickets workflow and conversation workflow separated, the call center operator has to do three suqbsequent activities for one support request:opening the tk share it with the customer open a linked conversation which is expected to say something.As from our teams structure, the call center operator is only expected to open one request for part of the customer and then the rest of the conversation is in charge of another team.Therfore, how can I take advantage of s

For years we have been struggling with finding a smooth workflow with forgotten items (we are a taxi company). Our main problem is that Intercom doesn't let us connect to conversations easilyWe can't seem to collect information and automatically send it out to another user (from rider to driver) - we always have to be the intermediary between them creating a LOT of extra steps in the process. With tickets I thought this could make the situation easier but it seems like there isn't really an easy way to pull out the information and use it (for instance Forgotten item, description, driver name). It seems like we actually have to do it manually AND use it in the terribly organized menu on the right side. I tried with both tickets and custom attributes to fill out in the custom bot but nothing seems simple and it seems like we anyway have to manually forward the information via a message to the driver afterwards. (Also link the conversation via notes which seems so manual and u

Hey everyone,  In a chat, is there a way to use the internal notes function to create a message in a specific slack channel? For example, say a chat comes in about a specific product question. Can the support rep use the internal note feature to create a new post in the slack channel, 'product-questions?' Thanks!

Hi, I am creating a post and embedding a tour in it but it looks weird. How can I remove these highlighted unnecessary details from the post regarding the product tour? I just want a simple tour button which the users can click on. Currently, it the product appears as a separte feature for my users too.  

Almost all users that use our support site/messenger are coming through as leads. Is there a way to amend the qualification rules when categorizing leads vs users? It’s created a loop that I’m not able to figure out.

I am new to Intercom and am having difficulty scheduling emails to be sent to new clients. I wish to send an email to a customer after they have logged into our site for the first time. The email is currently sat as a draft in Outbound > Messages. The below shows the default rules/frequency and scheduling, but I don’t know what to change it to. I would also need the email frequency to be rolling, so that the email would send automatically to any future new sign ups.   Any suggestions or assistance would be great.

How can I ensure survey is not resent to users who have already responded? I m using a rule where it will sent everyday but I want to ensure it sent only to users who have not responded. 

I’d love to hear from other Support teams that are using GPT (Fin, AI Assist, etc.) on how they are obtaining consent from their customers about passing their data to OpenAI. 

Does anyone know if it’s possible to connect the Intercom Ticket feature with a JIRA integration? I think this would be a very powerful solution. 

The new view seriously really reduces the visibility of the things my team needs access to fastest.

Hi Everyone, if there are any possibilities to work with the Intercom Product Tour on Salesforce Lightning pages ?When I start it I have an error “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.”I have added the Intercom Messenger on my Salesforce home page and it is displayed correctly but it seems I am missing something, any help would be appreciated.Regards

Hello, Intercom 🤗There are cases when no information regarding ratelimit is returned in response headers. Is there an explanation or can it be considered a bug?Here is an example of such a response ⬇️[date] => Mon, 06 Mar 2023 10:08:33 GMT    [content-type] => application/json; charset=utf-8    [status] => 200 OK    [vary] => Accept,Accept-Encoding    [x-intercom-version] => 7fc0c384b3b84daca9bd5e3f87f3e6bb3e3338d9    [x-request-id] => 00400fvdf2njmt9srsjg It can happen from time to time, without any clear pattern. Also it can happen with any of API calls.

we have a custom action that creates customer leads in Dynamics 365. I am trying to understand how long it takes from the moment a customer triggers the custom action to a successful response from the API endpoint we have created.  I also understand that there is some kind of hardcoded timeout for custom actions in Intercom - I need to know the following three things -  1) how do I access logs/reports in the intercom platform for specific custom actions? 2) how long is the hardcoded timeout limit for a custom action in Intercom? 3) where does intercom store metrics on timeout errors or other issues with custom actions? there is nothing in the help articles I can find about this.  I find that these questions to intercom take a few days to a week to get answers to, so asking here and via the intercom help chat in case anyone else has figured this out already.

We are getting this crash on Android devices constantly. Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference This is the only piece of the stack trace that we get.

Are there Typescript definitions somewhere of the webhook payloads? Thank you!

Is it possible to return a user to a different re-useable bot (from which they came)? To give an example: (all re-useable bots) Bot A → Bot XBot B → Bot XBot C → Bot X Someone comes through Bot A and chooses an option which takes them to Bot X. Is it possible to give them an option to return to Bot A? Since other people can arrive at Bot X from Bots B and C, is there a way to tell which bot someone originally came from so if they want to return they can do that?

Hey, My self Meet Parmar work as Software developer.I need to apply custom css in intercom chatbot. I inspect chatbot and found class=”intercom-ruskli ” in that particular class need to apply css. also how to append custom css in chatbot.  

I am using intercom iOS sdk using pod install and every time I launch intercom screen I got this Tried to update user but there was a network error (401) - Failed Identity Verification check error. Earlier it was working now it is not working. Same user email using in intercom of another iOS application then it is working. 

I am trying to figure out the best way to return a date based on a serial number the user would input in the messenger. I have a JSON array file and python file. The python file opens the array converts to a dictionary then passes the dictionary and serial number to a function that returns a date as a JSON string. The serial number right now I have defined locally but will eventually need to retrieve from the chatbot user.{"Laptop_refresh_date": [  {    "Key": "ALL-FAKEKEY",    "Serial Number": "SOMESERIALNUM",    "Replacement Date": "Jan/31/25"}(there are a couple hundred more )I don’t really care to map the attributes to chatbot user objects. It can just produce the output when the user needs.I have an Amazon Web Service S3 bucket with these two files as S3 objects so that I could retrieve the data with custom actions since S3 provides an HTTPS object URL that is required from custom actions. Here are some ideas I had for completing this task:Have a custom action that “PUTS” the user

So, I've been on a bit of a journey over the past couple of months, trying to understand why some weird and whacky results were coming out of our different teams, specifically around Response Times and First Response Times.  TL; DR: We need to find a way to parse out the times for each regional team that accounts for their responsiveness within their assigned, core hours. Any ideas?  ---------------------------------------------------------------For those interested, the background is below: Our default Office Hours were set up to cover these times (in AEST):Monday 08:30-23:59Tuesday-Friday 00:00-23:59Saturday 00:00-11:00  In addition, each regional team (APAC, AMER, EMEA) also had local hours that covered roughly 09:00-17:00 Mon-Fri. However, when we took a deep dive into the data, we were seeing big outliers where the FRT and RT would be way off. Luckily a few of these were unique enough that we could filter and see that essentially, unless the contact came in outside of the defa