Answered

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

Hello. I'm track my admins activity via this API https://developers.intercom.com/intercom-api-reference/reference/view-admin-activity-logsI can fetch activities list and fetch this object type admin_login_successIf user logged in in system 2 weeks ago can i see login event for each day? I need to know if this admin use my app.Also for what period can you pull historical data (90/60/30 days, are there any restrictions?)

I am hitting the articles API and it returns the parent id for each article. Here is the article:https://support.tulip.co/en/articles/2280642-how-to-run-an-app-in-the-tulip-player/p>and its parent is:https://support.tulip.co/en/collections/2983157-introduction-getting-started-with-tulip#general-guides/p>which has an ID of 2983157, but when I call that document from the api I get a parent id of 3463139, which isnt a section or collection in my workspace.  Any idea what could be causing this? Pete

I have spent a lot of time creating the paths and questions for our custom outbound bot and I would now like our other employees to review it and provide feedback. However, some of them do not have access to intercom, and the way the paths are presented aren't best. I would like to export the custom bot questions so I can create a flow diagram and more clearly see the different paths the user can take

As of today, the articles displayed in our iOS app doest work any more. I get a 'That page isn't here any more'. Nothing has changed on the iOS code side, and help center is available through the web. App was force quitted, re-installed, phone rebooted.

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

Many of our Android users experienced this crash. I wonder if you can help diagnose the issue? I was using: io.intercom.android:intercom-sdk:12.4.2com.google.firebase:firebase-messaging:23.0.5 I also saw this issue appear on the following versions: io.intercom.android:intercom-sdk:12.3.0com.google.firebase:firebase-messaging:20.2.+ Stack trace: java.lang.NoSuchMethodError: No static method rememberSystemUiController(Landroidx/compose/runtime/Composer;I)Lcom/google/accompanist/systemuicontroller/SystemUiController; in class Lcom/google/accompanist/systemuicontroller/SystemUiControllerKt; or its super classes (declaration of 'com.google.accompanist.systemuicontroller.SystemUiControllerKt' appears in base.apk!classes2.dex) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:53) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:52) at androidx.compose.runtime.internal.Compo

We are launching our ios app that has intercom chat integrated into prod environment. It worked well in dev environment, but won't open in prod. What can cause it? Do we need a new API key and stuff for prod? Is Identity verification a must for that?

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

Obvs you can preview the individual steps in the editor, but I want to be able to go on the journey my customers are seeing so I can check the rules are applying correctly.

Hi, I'm building a custom support page listing articles using API. I saw a report called "Article engagement" with some statistics like "Views", "Conversations" and "Reactions". Is it possible to implement these statistics with API?

Apparently when I do a request for /search endpoints that has many results I receive the HTTP error 429.. e.g:body = { "query": {"field": "updated_at", "operator": ">", "value": 1656362751}, "sort": {"field": "updated_at", "order": "ascending"}, "pagination": {"per_page": 150,}, }   response = request.post(endpoint="https://api.intercom.io/conversations/searchquot;, payload=body)Even if it's only one day of search it leads to that 429 error...

Why do I have to enable the Identity Verification, how does it work, does it affect users and leads and how to set that up?

Dear friends,  Do you guys know how can I connect my Intercom data into my MS Powerbi? I've searched and it looks like it is possible to get this done using the rest APIs provided by the Intercom but I'm not managing to access them, can someone help me on this?  Kind regards,

Can I tag a conversation automatically if a customer’s reply contains certain keywords?

I turned the suggest help articles on - the articles aren't being automatically sent to the customers trying to connect with us

This is the stacktrace: com.google.gson.internal.bind.TypeAdapters$35$1.read (TypeAdapters.java:60)com.google.gson.Gson.fromJson (Gson.java:20)com.google.gson.Gson.fromJson (Gson.java:4)com.google.gson.Gson.fromJson (Gson.java:9)com.google.gson.Gson.fromJson (Gson.java)arrow_rightio.intercom.android.sdk.api.ErrorStringExtractorKt.extractErrorString (ErrorStringExtractorKt.java:30)io.intercom.android.sdk.api.Api$1.onErrorio.intercom.android.sdk.api.BaseCallback.handleErrorio.intercom.android.sdk.api.BaseCallback.onResponseretrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0retrofit2.DefaultCallAdapterFactory$ExecutorCallbackCall$1.lambda$onResponse$0$DefaultCallAdapterFactory$ExecutorCallbackCall$1retrofit2.-$$Lambda$DefaultCallAdapterFactory$ExecutorCallbackCall$1$hVGjmafRi6VitDIrPNdoFizVAdk.runandroid.os.Handler.handleCallback (Handler.java:938)android.os.Handler.dispatchMessage (Handler.java:99)android.os.Looper.loopOnce (Looper.java:201)android.os.Looper.lo

Hi there!I'm trying to re-verify my work email address. It had been verified in the past, but the email address was deleted from our Google Business account, then re-added. So there was a period where the email address did not exist.I've tried resending the verification email (also checked Spam), and tried deleting the email from intercom and re-adding it as a custom address. The verification email never appears.The company domain name is verified.Reading some of the other questions surrounding this topic, I'm wondering if maybe when the email address was deleted from Google, it was added to your bounce list? The email address is my first name at company name.Thanks!Scott

I would like to have one workspace for leads, users and visitors; and a second one for partners.

Hello, I am trying to merge contacts leads into users as follow: curl --location --request POST 'https://api.intercom.io/contacts/merge#39; \--header 'Authorization: Bearer toto=' \--header 'Content-Type: application/json' \--header 'Accept: application/json' \--data-raw '{  "from": "623f6320f06ce936269f7bd9",  "to": "6189c5687f416a8308a57a23"}'When I try and query for them individually like this: curl --location --request GET 'https://api.intercom.io/contacts/623f6320f06ce936269f7bd9#39; \--header 'Authorization: Bearer toto=' \--header 'Content-Type: application/json' \--header 'Accept: application/json' The API returns the contact (lead or user) that I want to merge.Also, same result when going through the platform:  https://app.intercom.com/a/apps/glsleifc/users/623f6320f06ce936269f7bd9/all-conversations/p> I get the proper profile with associated conversation. Yet, when I want t

Use case: We need to collect a date that a product was purchased when corresponding with customers, but you do not allow a date input field on the messenger, which presents a problem in that we have to do backend validation/clearing on bad input from the textfield.  This might be more a feature request than anything, but this is a much needed feature and I'm not quite sure why it's not there.

I'm trying to set up a login page for my users but basing on available information I can't understand how does it work and what exactly should I do. I added link to my login page I set an article to be available only for usersWhen I open my test help center I see no articles but link to the login pageI click the linkI'm on my login page and I submit valid credentials?  What should be the next step? Shall I redirect my user to the help center? If so, then how should I let the Intercom know that my user managed to sign in?And where can I find the relevant documentation? Because what I found on the help center settings page seems to lack some information. I'll appreciate any help 🙏 Regards,Marek