Answered

With iOS 15, Apple blocks the tracking of email opens in the Apple Mail app. MacOs and iPadOS coming (read more). That means we'll lose significant data at the open rate level.  The problem…To keep our deliverability healthy, we don’t email people who didn’t open our emails in the last 365 days. That means a lot of people, who actually open our emails, will be excluded from our audiences, as Intercom will think they never opened an email.  What alternative ways do we have to keep our email list clean, without using this open email event? Thanks!

Hi! My team wants to be notified when Marqeta manually reviews our clients. Is there a way for us to achieve this via Intercom webhooks or other means?

We're syncing our customer's Intercom contacts to our system, and when they archive their contacts we want to know which contact we need to update on our system. Is this possible? Edit April 30After some testing. I think it's the other way around. If customers archive their user user.deleted event will be called. But again, if they archive more than 1 user (I tested archiving 2 users), the webhook event will never arrive. Also, if I permanently delete user data, no webhook will ever deliver. Then my question would change to is there a way to know a user has been deleted on Intercom or know if multiple users have been archived?

Hello, Intercom community.I'm working on a wider list of languages to support and would like to ask if someone faced the same task and have some advice to share. Help Portal - open and shut case, Intercom has a convenient system to manage articles in different languages. Series - It seems that a separate series for each language should be created? Looks like a hustle. Maybe there are some workarounds that I'm not aware of? Inbox - Is there any app that would make it easier for a human agent to chat in different languages (incoming/outgoing messages translator or smth like that) All advice will be highly appreciated. 👐

We use DialPad for telephony. DialPad has told me that they require that in order to forward a number, it must be confirmed by calling and confirming with a response (like pressing 1). However, Switch simply texts, and does not call so I am unable to confirm email forwarding. Anyone have success yet?

I have integrated IBM Watson to the intercom. Could anyone help me how to pass the Qualification data (email or account number or name) from intercom to Watson?

I feel as if not too long ago, I was able to filter my article by tags and search for a keyword. When I searched for the keyword, it would only bring up the articles that correspond with the tag I filtered for.  Now when I search for an article, I don't have the option to filter by tag. I can either sort all my articles by tag or search for an article by keyword. Anybody experiencing the same thing?

Usecase: We have a requirement to create an canvas app and serve it through an API. I could create an app and also serve it through conversation message from Agent view but I am not quite sure how to send it through API. When I intercept intercom UI (Through network monitor) and how it sends app in conversation it does three things Configures the card Initializes the cardSends the card in conversation {"app_id":"----","conversation_id":"15","blocks":[{"type":"messengerCard","canvas":{"id":"-----" Is there any way to do the same thing using API?

Why is it that Intercom "cuts" a logo or added picture in half in emails? I have talked with support about this a couple of months ago but it is still happening. This is happening when reveived in Outlook.

When I use the console (e.g. to `po` something) in Xcode, now I geterror: expression failed to parse: error: virtual filesystem overlay file '/Users/distiller/project/DerivedData/archive/Build/Intermediates.noindex/ArchiveIntermediates/IntercomSDK-Dynamic/IntermediateBuildFilesPath/IntercomSDK.build/Release-iphonesimulator/IntercomSDK-Dynamic.build/all-product-headers.yaml' not found error: virtual filesystem overlay file '/Users/distiller/project/DerivedData/archive/Build/Intermediates.noindex/ArchiveIntermediates/IntercomSDK-Dynamic/IntermediateBuildFilesPath/IntercomSDK.build/Release-iphonesimulator/IntercomSDK-Dynamic.build/all-product-headers.yaml' not found   error: couldn't IRGen expression. Please check the above error messages for possible root causes.I'm not sure what "distiller" is — that is not my username. The implication is that the library is using an absolute path when it shouldn't be.  When I go back to an earlier version of my rep

How can we delete the rating from the dialogue? It is a common thing for us to receive positive/negative ratings based not on genuine experience but on spam messages and/or exploit the possibility to rate the dialogues by bots. How can we delete/exclude the unwanted ratings from the Intercom report 

Does anybody know if there is a way to set up a rule that will automatically mark the start date and end date (properties) based on some actions (changing the stage of a project)?

Is it possible to embed an image inside a paragraph? If so, how?

I have great difficulties managing the Brand appearance once chat goes to email, due to the fact that I can only sign up with one email adress.  When I turn off using my own email Intercom will still show my workspace name in the generated email Even if it says "Viktor from Brand 1" or "Viktor from Brand 2" The email adress is still limited to one domain or Intercoms own. I cant be the only one working with multibrand setup. How do I grow if I cant customise my brands. Any advice / tips /workarounds?  Did not get lucky in Customer Support (BTW I have the possibility to edit different brand styles)

Is it possible to use the layout tool in the dynamic content section?

How do I setup an automatic message to warn customers that we're no longer online, but on open conversations? There are a few of my customers who like do reopen conversations outside office hours, so I want to warn them that we're no longer online.

Hi, is it possible to insert images side by side in posts or surveys? I want to have different links behind them but when I add additional images they just sit underneath and there's no obvious way to make them sit side by side.

why does my billing changed so much? its 2000 per month now.

Hi. I have some crashes in app with integrated Intercom Android SDK 10.6.1. Stack trace is:Fatal Exception: java.lang.RuntimeException: Failure delivering result ResultInfo{who=null, request=840666861, result=-1, data=Intent { (has extras) }} to activity {com.healbe.healbegobe/io.intercom.android.sdk.activities.IntercomMessengerActivity}: java.lang.IllegalArgumentException: Key 'limit' not found in '40MBを越えるファイルは送信できません' at android.app.ActivityThread.deliverResults(ActivityThread.java:5311) at android.app.ActivityThread.handleSendResult(ActivityThread.java:5350) at android.app.servertransaction.ActivityResultItem.execute(ActivityResultItem.java:54) at android.app.servertransaction.ActivityTransactionItem.execute(ActivityTransactionItem.java:45) at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135) at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:9

can i search for a closed conversation by User id?

Hello,  We're trying to use a custom bot to offer users a way to submit simple bug reports from within our app (although this question applies to our other custom bots as well)  We are building the bot using the standard builder but a problem encountered in testing is that users might take 2 or 3 replies to describe a bug, and our bot triggers a response message after only 1 customer reply. If we set the bot to reply after 2 or 3 customer inputs, there's a risk that a customer never gets a reply if they only used 1 message to express their issue, or that a customer who expresses their issue in 4 messages gets a disjointed and clumsy bot reply right in the middle.  Our flow is a prompt to describe the bug, then a user response, then a thank you message from the bot.  How have other users gotten around this? Grateful for any pointers!   

I have configured intercom webhook for user.created, user.replied and admin.replied. Now when i reply to a conversation i only receive one hit for webhook which is working fine. But when i reply from intercom parrot as a customer, i am receiving 2 different hits with same payload for user.replied with a difference of few mili-seconds. I am attaching screenshots of both payloads with time received and of the topics selected for webhook

Why did the chatbot didn't wait if we ask user to select a meeting time ?bot continue the flow and didn't wait for user to select a date time, this creates a confusion

1) Users see one of my banners;2) User clicks dismiss button;3) User will never see this banner again; Question: How to show this banner to the user again if the user again sends data to trigger the banner; Example:if user send "banner_type: yellow" -> we show yellow banner;The user clicks the 'X' button and changes the "banner_type" field from yellow to red;Then the user again sends "banner_type: yellow" --> for now we don't show the yellow banner again because the user previously clicked the dismiss button (NEED TO FIX THIS). Do you have a mechanism for this?Thank you in advance!

I'm trying to figure out how to detect an Intercom Message was sent from our app. This is achievable in the iOS SDK using the "IntercomDidStartNewConversationNotification" NSNotification, albeit without knowing what the message actually was. Is there any way using the Android SDK? Doesn't look like there is... I'm a bit confused why there are hardly any callbacks or notifications within the Mobile clients when certain important events occur. Is this really not a requested feature?