Answered

Why is that our Messenger icon does not look like the normal Intercom icon. It looks like a round magnifying glass?

How can I create a Contact with `utm_*` labels via API v2.5?

We are trying to create a contact with the role user, but on sending `external_id` in request, it's not getting returned in the response. Also it doesn't show up in the properties of the created contact in the dashboard. And using the search api with that `external_id` returns no results. Anything we might be doing wrong or some setting we have enable? Here's the request and response object:{ "role": "user", "external_id": "27", "email": "wash@serenity.io", "unsubscribed_from_emails": false, "custom_attributes": { "conversion_score": 0.98, "age_bucket": "0-14" } }{ "type": "contact", "id": "62b55ddacc687ae385777d76", "user_id": "f4e6fa26-a66f-44ad-a9c8-48aae2428a5d", "anonymous": true, "email": "wash@serenity.io",

I am working on making a canvas kit app. In experimenting with button types, I have found that the url button types are clickable both by the chat user and the teammate responding to the chat. Compare this to an app with a submit button, which is greyed out on the teammate side and is not clickable. Is there a way to prevent a url type button from being clicked by the teammate? (In our use case, we want the url button to be a feedback survey, but we only want the chat user to be able to access the button, not the teammate). Alternatively, is there a way to redirect to a url from a submit type button? I experimented a little with having the server respond to the submit webhook with a redirect status (such as 301 or 307) but this has not worked. Thanks in advance for any help or workarounds. Image: chat on the right shows the teammate view, where the url button is clickable and the submit button is greyed out. 

1. add new tag​eg. tag W30 , there are 4 tags for now, but if I type W30 directly , it will only show 3 results . I need to tap tag message first , then I can find the tag I want​2. about create new tag​In the new Inbox , I do not need to confirm, there will be a new tag, but in old version, you need to confirm first, so that our staff would not create wrong tag, but right now it is really annoying​I just tried, 5 new tags are created without any confirm, which never happened in old version​​3.the email color is all the same in new version, but you can recognize with different color in lod version,which is really helpful,please make it different​​4.the screenshot in new inbox is really small , hard to see what is said  ​ 5. about the noteYou need to tap chat or email first , then you can find note, in old version , you can find it directly 

I have NPS surveys set up in Intercom, but the responses aren't showing up in the attributes within the user. Does anyone know how to set this up so that when someone completes the survey and provides feedback, I can go into the user's profile and see that they submitted an NPS score?

I'm simply trying to make a post that highlights all the new things we added to our help center. However, if the user takes the action of opening the help center, it shows the post (instead of the help center) . Is there a work-around??

We recently changed our operation so we no longer have a human support team available via our chat (they are email only). To field requests, we've set up the resolution bot and custom bots to handle everything possible. For the most part, it is functioning properly. However, there are conversations that will be assigned to our bot inbox, before the bot sends an answer, the conversation will be changed to "Unassigned" so it is no longer covered by the bot.  Does anyone have experience with this? It doesn't happen consistently or in any discernible pattern (such as users vs. visitors - it happens with both) where I can determine what the setting is. Thanks in advance!

I would like to know who can close a conversation without telling the customer that the conversation was close?I don't want any alert - not by email/chat. Thank you

Whether using the custom domain or altering the default intercom help centre domain, I'm getting a 403 response. Please help!

Is there a way that all unassigned messages automatically route to a specific team. To be more precise automatically assigns to a team member in a team, rather than sitting in the unassigned inbox?

In MessageBird we used Fetch Variable to get data from our API and add some users' dynamic information into a Note in the conversation, is possible to do that in Intercom?

Is there a way to turn off the messenger on a specific page? We have a squeeze page that we have paid traffic coming to and we would prefer no distractions.

Getting inconsistent responses using the unstable API version for the export endpoints. I also can't seem to parse the gzip response using any python library? What I am aiming towards is retrieving the chats between clients and admins up to 6 years in the past per client for compliance reasons. Is that possible?

I am developing an inbox app. I need to align the image and text in one line the data table does. How can I achieve side-by-side alignment using the canvas kit?

Hi, we noticed customers use *** intercom-mail.com to send direct messages to our team while they are OOO. It seems that this impact our FRT because those conversations are handled the following day. Do you have any workaround? We cannot use reassign mode

Hi there! I'm a noob when it comes to API stuff, so just still trying to figure it all out.I'm attempting to setup a Zapier hook to pull a total number of conversations with a particular tag on them. Wondering if this is possible? I can see by this https://developers.intercom.com/intercom-api-reference/reference/conversation-counts I'm able to get the total count of conversations, but it doesn't specify if I'm able to also add a filter by tag. For some context that may or not be helpful, for customers that are affected by a bug we'll assign them the relevant bug tag. We can filter by this in reports, but if I can do it as an API call then I can get it into our Notion page which would be super handy. Finally, (and very optionally since it's probably not that related to Intercom lol) any basic advice on how I could implement an API call into Zapier? I tried to set one up and got a bit befuddled when it wanted tokens and auth stuff that I wasn't very famili

Hello! I want have a first mail, than: if you click on this like - start this series. If you click on the other link - start the second series. But how? I can't seem to figur it out. Thank you very much!

Say you have 3 different free trial buttons, but you want all of those to trigger the same custom bot. Is there a way to do this, or should I duplicate the bots to be linked to their own button/element on my website?

Currently I see the logo and a message. I just want the intercom logo to show up and nothing more. Thanks~

The use case is that a customer could register their product and upload a picture of their receipt and product. We then listen for that and create a case in our NetSuite application from that information. I know you can upload images through the Messenger already, but I did not think you could (nor have I found a way) to get those images out of Intercom. I know you can do POST and PUT actions in the custom action, but it appears you have to pre-fill the information, which is not sufficient for what I need to do.

I have setup the Salesforce Intercom app integration. However I am not able to understand why the integration is not syncing the following

Ideally I would like to show the product image, name, price and description. Is this possible with Intercom?

I need to find please the best Intercom way to meet this criterias when I send an email. Thank you Please how to send emails:- to identified users and by being able to copy one of them- use a group email adress as "from"- emails appear in the inbox so that we can follow up, relaunch them- each recipient receives only one email at a time