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We set up an email using the Intercom template below (shown when you click on 'New email --> Choose template', but it's not working. We've tried changing several things but still cannot figure it out!  Basically, we want to follow the standard sign-up flow of most websites:New User signs up/registers --> 'Verify Account' email is sent to them (hopefully from Intercom!) --> User clicks on the link in email --> Account is verified and they're taken to the 'Sign In' screen. Thanks in advance for any help!

We already tried the inserting product tour using native intercom, it is limited to once per 24 hours. Thats why we need the JS option.

Intercom SDK for iOS platform is not working... and it is not working only on production environment because on staging everything work well. Is something working wrong with the SDK?

I am wondering if it is possible to personalize our onboarding process of new Customers showing them a post or a product tour in case they skipped a part of the process and did not fill the information.  For example: missing photo, I can send them a post to warn them about this.  How this can be done? I know I should segment my audience, but I need to import the image_id of our website as a custom attribute for that specific customer?  Thanks in advance!

RAW data for 2.5 API: POST https://api.intercom.io/conversations/IDHTTP/1.1Authorization: Bearer xxxxxHost: api.intercom.ioAccept: application/jsonContent-Type: application/jsonContent-Length: 0 This results in:{  "errors": [{    "code": "not_found",    "message": "The requested resource does not exist; check your path and try again"  }],  "type": "error.list"} What am I doing wrong? Auth code is 2.5 compatible. Conversation ID is the one in the URL bar.

Unable to get reply from bot through "Reply to Conversation" interface,how do i fix it?

Ideally I'd like to have a 'tours' section in the messenger. Users could click this and access a range of tours within the product. I know there is the content showcase app we could add, but if we have a range of 20 different tours say, it doesn't feel like this would be ideal. Maybe create an article with links to tours, and showcase the tour article? Still doesn't feel ideal though. Any suggestions?

Hi all!We have a pretty complex product, and we wouldn't want to overwhelm the user by triggering too many product tours; instead, we would want to provide users with a list of product tours they can pick from and replay if needed. In our previous onboarding system, we did this by creating an announcement with a list of tours, and pinned that to the top of the system.  However, I'm struggling to find a way to do this in Intercom-- the Messenger has a "content showcase" feature, but this can't be used to open Intercom announcements, only external links. Does anyone have an idea how we could recreate a "list of product tours" that's easily accessible for users? Thanks!

We will send Job Opportunities emails via api but users should be able to unsubscribe, how can we do it?

 

Hi There! I'm looking to see if it's possible to add a custom button in the Conversation Details section when viewing a conversation. The idea behind it would be to create a ticket in Shortcut (formerly Clubhouse) when the button is clicked. It would take necessary info from the Conversation and POST it to the Shortcut API. Has anyone done something like this? I know it is possible to do something like this through Zapier, but we only need SOME of our conversations turned into tickets - Zapier works off triggers and wouldn't be smart enough to know which conversations we want turned into tickets. Thanks!

I notice we can add / create links in a customer conversation, but would also like to add one into the main part of our welcome message Any help is much appreciated!

Hello. I'm track my admins activity via this API https://developers.intercom.com/intercom-api-reference/reference/view-admin-activity-logsI can fetch activities list and fetch this object type admin_login_successIf user logged in in system 2 weeks ago can i see login event for each day? I need to know if this admin use my app.Also for what period can you pull historical data (90/60/30 days, are there any restrictions?)

I am hitting the articles API and it returns the parent id for each article. Here is the article:https://support.tulip.co/en/articles/2280642-how-to-run-an-app-in-the-tulip-player/p>and its parent is:https://support.tulip.co/en/collections/2983157-introduction-getting-started-with-tulip#general-guides/p>which has an ID of 2983157, but when I call that document from the api I get a parent id of 3463139, which isnt a section or collection in my workspace.  Any idea what could be causing this? Pete

I have spent a lot of time creating the paths and questions for our custom outbound bot and I would now like our other employees to review it and provide feedback. However, some of them do not have access to intercom, and the way the paths are presented aren't best. I would like to export the custom bot questions so I can create a flow diagram and more clearly see the different paths the user can take

As of today, the articles displayed in our iOS app doest work any more. I get a 'That page isn't here any more'. Nothing has changed on the iOS code side, and help center is available through the web. App was force quitted, re-installed, phone rebooted.

Can I add a close button ( X ) to the top right of the chat messenger when open? I would like the users to be able to close the chat by clicking on it too. BestJai

import { Client as IntercomClient } from 'intercom-client'   const intercom = new IntercomClient({ tokenAuth: { token: process.env.INTERCOM_TOKEN } }) intercom.useRequestOpts({ headers: { 'Intercom-Version': 2.4, } })   const trackIntercom = async (email, event, res) => { const responseContact = await intercom.contacts.search({ data: { query: { field: 'email', operator: '=', value: email } } })   const intercomContactID = responseContact.data[0].id console.log('Intercom ID', intercomContactID) // returning correct id   try { const responseEvent = await intercom.events.create({ eventName: 'TEST EVENT', createdAt: new Date(), userId: intercomContactID, metadata: {} })   console.log(responseEvent) } catch(err) { console.log(err) //User not found }   res.status(200).end(JSON.stringify(responseContact.data[0])) } 

Currently, the team member who created the intercom account (VP Product) is the sole one configured to receive chat notifications. Since he's not always available and I do not have access to his inbox that puts us in a bad place in terms of availability.

Many of our Android users experienced this crash. I wonder if you can help diagnose the issue? I was using: io.intercom.android:intercom-sdk:12.4.2com.google.firebase:firebase-messaging:23.0.5 I also saw this issue appear on the following versions: io.intercom.android:intercom-sdk:12.3.0com.google.firebase:firebase-messaging:20.2.+ Stack trace: java.lang.NoSuchMethodError: No static method rememberSystemUiController(Landroidx/compose/runtime/Composer;I)Lcom/google/accompanist/systemuicontroller/SystemUiController; in class Lcom/google/accompanist/systemuicontroller/SystemUiControllerKt; or its super classes (declaration of 'com.google.accompanist.systemuicontroller.SystemUiControllerKt' appears in base.apk!classes2.dex) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:53) at io.intercom.android.sdk.survey.ui.IntercomSurveyActivity$onCreate$1$1.invoke(IntercomSurveyActivity.kt:52) at androidx.compose.runtime.internal.Compo

We are launching our ios app that has intercom chat integrated into prod environment. It worked well in dev environment, but won't open in prod. What can cause it? Do we need a new API key and stuff for prod? Is Identity verification a must for that?

What is the best way to set up a suggestions & feedback link, so that it takes you not to Intercom chat, but to some kind of area where they can just leave their comments? Thanks!

Obvs you can preview the individual steps in the editor, but I want to be able to go on the journey my customers are seeing so I can check the rules are applying correctly.

Hi, I'm building a custom support page listing articles using API. I saw a report called "Article engagement" with some statistics like "Views", "Conversations" and "Reactions". Is it possible to implement these statistics with API?

Apparently when I do a request for /search endpoints that has many results I receive the HTTP error 429.. e.g:body = { "query": {"field": "updated_at", "operator": ">", "value": 1656362751}, "sort": {"field": "updated_at", "order": "ascending"}, "pagination": {"per_page": 150,}, }   response = request.post(endpoint="https://api.intercom.io/conversations/searchquot;, payload=body)Even if it's only one day of search it leads to that 429 error...