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Currently, we send the little default survey (with emojis) after we close a conversation with a customer. I'd like to replace that with a customizable, branded email instead that asks for feedback and can also include a couple of relevant pieces of content. What's the best way to do that? Do I have to use a third-party app? I feel like I should be able to use Intercom's email messaging service to send triggered emails (when the convo closes) without having to go the third-party route, no? Thanks in advance!

Is it possible to have the SDK respect dark mode for the messenger chats?

I have successfully linked my Instagram account, and new IG messages are showing up in my Intercom inbox, however none of the user's info/data show up with the message.Any suggestions to ensure that the IG user info passes over to Intercom?

I created a tour to link from a feature announcement post. The post will send. However, when I use the "use tour everywhere" link for the tour, it takes me to the correct page, but I don't see the tour. However, the tour in Intercom will count the view. Settings Are: Show your tour automatically: Turned OffUse your tour everywhere: on and there's a copy-able link. (I've triple checked the URL - copied from the website as well as copied it from the Post that works) Frequency and scheduling:Send once, first time the person matches the rulesStart sending immediately Never stop sending Any day, any timeI checked to ensure the settings were the same as another "linked tour" (that works) that we've used in the past. 

How can i setup a report, showing me  Inbound Chats by hour:09:00 - 10:00: 232 chats10:00 - 11:00: 124 chats11:00 - 12:00: 84 chats12:00 - 13:00: 972 chatsand so on...

We've made no changes on the HubSpot or Intercom side - anyone else come across this before or have any ideas on how to resolve it?

It seems like the Tour code from Intercom loads before my page So, when the pointer looks for the element to point to, it's not there yet.  This can't be a unique situation. Every SaaS has dynamic content.  Please help? :-)

Are Team-level office hours used in calculating responsiveness metrics?

Why is my Product tour not using any company attributes that are been inserted? It's just using the fallback values!

Why are my fixed messages stopping after 30 days?

How can I disable the merging on unverified Leads into Users?

How can I undo Series edits?

I have found a .NET client version 2.1.1, but it's not compatible with the latest version of the API.

Hi, It's a known issue that iOS 15 inflates open rates when Apple downloads images, not the users.How can we trust the open rates from our outbound messages on Intercom? What measures are being taken to fix this?Thanks.

Hi, i am sending a test push notification to my mobile phone. I did all the steps and the notification appears as sent at intercom ui but i never arrived to my mobile phone (android).My app is build with react native and the device token is well capture

My company offers a free, ungated product demo tour. I'd like to show a different product tour for different audiences. For example, strategic partnerships that enter our demo through a unique landing page would see a customized version of a tour.

Hi you guys. I need to get the ads source of user when they click in my ads campaign and redirect to my Intercom Inbox. I can see this information in Inbox from Meta. But in Intercom, I don't see any data about this. Thanks so much.

I just need to show only one person, from a specific team.Should I use RestAPI integration in order to create my own screen from scratch, Canvas Kit, or other solution?

Trying to attach a tag to multiple contacts by following the API docs but it doesn't work.How am I supposed to pass the tag id? When I tag individual user and pass the { "id": "tag-id" }the API returns "errors": [ { "code": "not_found", "message": "Resource Not Found" } ]despite of the tag existing. Confirmed with get all tags API call.

I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?

Can I set up SSL for my custom domain?

How often does my tag report update? It's been 12 hours already!

What are disengaged users in my Series?

The tour builder overlays an area I need to click during a tour (even when minimised), can I reposition the tour builder so that I can click on the element I need to? Thanks!

Since the 27th of april, we suddently have a lot of errors on our website that all relate back to the intercom help articles we published. They all mention the canonical tag on this page points to a different language. Is there any way to fix this?