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This employee no longer works with us. We need to remove her access and give access to a different employee. How can this be done?

We have a push notification settings screen in our app where users can fine tune the types of push notification they can receive. We want someone to be able to turn off just intercom push notifications if they so desire. Once you called Intercom.setDeviceToken(deviceToken), is it not possible to change your mind and remove your device from intercom push notifications?I also don't want to use Intercom.logout() since we still want to allow the user to be able to do in app chat.

Anyone know if you can search beyond the canned date range conditions in Inbox? I only want the last 7 days worth of conversations, but that filter does not seem to accept other input (that I can see).  

When user opens chat section in my mobile app, I want toShow certain selectable options to users based on their account level (I.e. previous orders)When user selects an option then show more options or data (from DB via API) or existing articles (in intercom)Ideally, I would like to show clickable (touchable) HTML snippets as these options  Is this possible in custom bots, or is there any way to achieve this via intercom API?

Our mobile app is currently using `@intercom/react-native` version 2.0.4 with React Native 0.68.0.​When upgrading to versions 2.1.0 or 3.0.0, we are getting this error when building on Android: Execution failed for task ':intercom_intercom-react-native:verifyReleaseResources'. > A failure occurred while executing com.android.build.gradle.tasks.VerifyLibraryResourcesTask$Action > Android resource linking failed ERROR:/Users/renchap/.gradle/caches/transforms-3/1a8a70571d20c2327fca2f69e8928226/transformed/core-1.7.0/res/values/values.xml:105:5-114:25: AAPT: error: resource android:attr/lStar not found.   Any idea where this comes from? I found several mentions of this error (not related to Intercom) but can not find how to solve this.

How do you build an accurate WFM forecast with Handle Time data that doesn't account for actual Handle Time? Rather, it's accounting for the time a convo is open, even if an agent is working on 4 concurrent chats. Handle Time is usually the actual time spent working in the ticket, even if there are other tickets open - those other tickets that are not being worked on would not be accounted for as 'Handle Time'. Trying to find a way to forecast accurately without this data.

Is it possible to allow a tour to allow multiple forms to be filled out in a single step? For example, we want to use a tour to review our new widget setup functionality and there are 3 total fields that need to be filled out (two drop downs and a form field) but the tour does not recognize the drop down fields and if I select the last field that is a standard form field you can only fill out that field. Ultimately I'd like a contact to be able to fill out all of those fields and then click next to advance both the product tour and our wizard (which will not advance if everything is not filled out).

Hey. Impossible to save Segment, error displayed again and again is "An error occurred while loading your users." Any help? Thanks!

I've been trying to create an onboarding flow for new users on my app. I use the intercom API to create a new contact, but how do I make every new contact added get a welcome email? How do I trigger that email?

Can I pass user data in a link with query string? I.e., the user clicks on a link in their email and I customize the page with their name/email based on the data passed in the link.

Messenger DNS lookup and follows links entered into chat, for unknown reasons. (not showing preview in messenger) Is this controllable per installation?

Currently we sync all our users to one workspace but we have multiple apps which have their own firebase project therefore have different Server API Key. Is it somehow possible to configure push notifications for these apps having one workspace?

The leads created on Hubspot from intercom is being pushed with a wrong country information. Is there any work around as this is super crucial for lead assignment. I have setup the Hubspot-Intercom integration. Whenever a contact is created on Hubspot from Intercom automatically the country info passed along is wrong and stays as USA all the time.  For example, Intercom has found the country info based on IP for this contact as India:   However, when this contact is auto created in Hubspot the info passed on is USA :(    Is there any fix for this?

Currently, with "Ask for conversation rating", the operator sends the cast rating when a conversation is closed the first time ( provided it meets the criteria).  But we do open the conversation again and try to resolve the customer queries, once doing that can I trigger the cast again manually or automatically when the conversation closes the second time, without using a third-party app.  By using a third-party app, we will lose the cast report generated by intercom internal report and further downstream where we use intercom db 

Does anybody have a workaround to be able to not let our intercom chat agents see any links in forwarded emails to our inbox in Intercom? This to prevent possible spoofing attempts and other hack attempts from outside. If we would format it from within the gmail forward e-mailadress to non-html it's not really easy to see the message in intercom so this wont work either. Maybe some people have tackled this issue.

Is it possible to see the answer right below the title of the article instead of having to click into the article?

Help! How do I get Instagram messages into intercom? Is there a current integration or a way to forward them to an email address that forwards to Intercom?

We want to ask webiste visitors through Intercom Messenger (Task Bot) a yes/no if they are from a company. Based on their reply we want to ask them:NameCompanyPhoneEmail Or NamePhoneEmail I can't see that this is possible to do?

Example:Send an email to your support inboxReply to the email with text "test1"See this email sent to the customer: I want to add extra details like Job title, Phone number and other details required for us, how can I do that?

Just curious if anyone is using the new Survey feature with Inbox conversations, and how you're doing it.

How do I assign a conversation to a team through chatbot? I know I can assign conversations through a follow up action, but it only gives me the option to assign the conversation to a specific user or Unassigned. Is there any way to assign the conversation specifically to a team?

Does anybody know when or what triggers an email reply to split into another conversation? We had a user write in through email for some support assistance. Their first two replies were kept in the same conversation but for some reason after these two replies, every new reply by this user opened a new conversation in the inbox.

I know it comes in the footer automatically. But I'm seeking to proactively add a button in the main part of an email that directs users to manage their subscriptions voluntarily. I'm not sure if that's possible but hoping someone might have already sorted that out? Thanks!

Really excited about Intercom's conversational support dashboard, but instead of seeing a snapshot in time (ie a time period compared to previous time period), I'd prefer to be able to pull a chart that shows data over time on a weekly or monthly scale. This is something our team would benefit from for a lot of metrics within Intercom. Is this available somewhere or does upgrading give access to this kind of reporting?  

Is anyone else having a problem with their Slack integration not working today? The messages from our customers comes thru the Slack app, but we cannot answer the question from within Slack. It will not allow us to respond in the Slack Channel