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Hey team, is there a way I could link directly to our website and pop the messenger?I'm sending an email from Intercom to a lead and wanting to add a link that goes to our site and pops a new question on the messenger.I've tried searching the help but unable to find anything. Thanks

Hello, we've some problems displaying event metadata info in custom bots, it seems that the filters works fine but metadata not being displayed.here are some screenshots which explain our situation.  Has someone the same problem?Thank you!

I have setup a Series with a Rules block that will try to match the user for 7 days. One of the rules applied is if the user has a certain tag. The tag is something we apply manually, so those 7 days gives my team some time to add the tag as that's not done automatically. I thought that once the tag was added (and the user matched the rules), they'd move down the "Matched" path right away but it looks like Intercom will keep the user there for 7 days, and by the end of those days, it will move the user down the "Matched" path (or exit, of they don't have the tag). To me it would make more sense if Intercom checked for 7 days if the user matched the rules, and if they did, they would move along right away, regardless of the 7 days. If not, they would exit after 7 days still. Do I understand how this works correctly or am I missing something?

Is there a way to send an automatic Out of Office answer for an individual team member when their status would be set to "away" or "away and reassigning"? Would be very helpful to manage expectations of customers.

I want a list of all the contacts that I have open conversations with, in a person inbox or team inbox. I need to export that list to a CSV for use in our CRM.

I have been using snooze as a reminder button. Under what conditions is this snooze removed? I have noticed that if i reply to an already snoozed conversation, the conversation is no longer available in the snoozed section? does this mean that the snooze is no longer valid?

Howdy Team, Is there an existing solution for an in chat form that is triggered when someone wants to download a gated content piece? In this article by the Intercom design team, they discuss how an embedded form is a great solution but don't think this functionality exists for custom bots. Any insights welcome. Thanks!

How can i target articles by region? Do users need to be logged in to target them by region? We have set up custom domains for articles, including SSL. As per https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain#section-how-to-configure-ssl-with-aws When we try to target articles to regions it seems to work for users already logged in but the article does not show up for users from that region if not logged in (or as they go to log in).  We can see the filtering does something... note the figure of 11,376 people who can see it.  But if we vpn to that region as a user from that region we cannot view the article. By resetting/removing the targeting/filter (to be "Everyone can view") we can view the article.  We want to be able to target articles by region, not just whether they are logged in currently. What is the best way to target articles by region?

I'd like to split recipients in a series to receive slightly different versions of a message. It's not a test, per se, and I'd like to send a follow-up message for each version of the first message. There's no criteria for who gets which version of the message, it'd just like to split it evenly. So, an A/B test of the message doesn't seem to be the answer, since I can't tie the follow-up message to the specific version of the first email. A split test block seems like it would do what I want, but I don't want to upgrade just to test it out.  Any ideas?

As per the API documentation v2.4, the endpoint `Detach a tag from a conversation` doesn't need any parameter. But on making a call, it throws an error `admin_id` is required.Seems like discrepancy in the documentation.Please correct it ASAP, as it is impacting us highly.

Howdy Team, I was interested in finding out if there's a solution out there to book group meetings in chat plus automatically include a unique zoom link.  Would appreciate any help. Thanks!

Hello, Intercom community, I set live three different newsletters, but I cannot see them in the left sidebar when I am creating a new campaign. I just see an option that asks me if I want to show the unsubscribe link, but no dropdown menu with the three newsletters selectable. What am I doing wrong?

On our help center we have articles that have been rewritten and changed url, the link of the old articles is still available on some sites. The link of the old articles redirects to the new one. The problem is that on some links we end up with 4 redirects before reaching the right page. Is it possible to change this behavior?Exemple : https://docs.wooclap.com/faq-en/1-getting-started/do-the-participants-have-to-create-an-account/p> Screen of redirections :

I have deleted a company with the company_id of "1", that company is no longer visible anywhere in the Intercom interface. However I can see it in the API (using your official Ruby gem) with a call to:client.companies.find(company_id: "1")So the delete command must be just soft deleting companies. When it comes to contacts you can hard delete them from the account settings page (settings/delete-user), is there any such call for companies? I noticed this during development when reseting my database and attempting to create a new company. I have logic that attempts to find or create a new company for a given ID, in this case it appeared to work successfully because it was updating data on the soft deleted company.

Our service is based on chatting with our clients. When they first register, they go through a non-intercom onboarding to our platform. Immediately after finishing registration and onboarding, a custom bot fires welcoming them to the platform. Once the client interacts with the bot, they get routed to an available agent via the round robin inbox function.  We want the client to be roundrobin'd when they first receive the bot message - not after they respond/interact with the bot. How can I do that?

Does anyone use Macros for internal-facing agent procedural help? Step-by-step instructions? I don't want to use Guru. I want to keep my internal-facing needed knowledge available and searchable WITHIN Intercom.

Hello, we can't find a way to programmatically display an existing conversation in the Messenger, how to achieve this ?There seems to be no access like window.Intercom('showConversation', conversation_id).

I got registered on the intercom from my mobile and I was using the messenger, after reinstalling the app I am getting this errorFailed to register or update user: {"type":"error.list","request_id":"000r73k9800sstpeesi0","errors":[{"code":"conflict","message":"Multiple existing users match this email address myemail@gmail.com - must be more specific using user_id"}]}How can I check whether my email is registered or not on intercom

Is there a way to disable the resubscribe option that displays after a person unsubscribes from an email since it doesn't actually do anything to resubscribe the individual in Marketo?

Does anyone use the the Ask a Question app in place of Custom Bots? We're a small company on a starter plan, and are trying to set up a "report a bug" button to route to our engineering team.

Is it possible to add email collectors in the product tours? If so, how can it be added? I haven't found any documentation about it. Thank you very much!

Where can I find the steps to setup intercom chat bot for logout users?

Should the app_id be secured or hidden in any way? I see that its public and accessible to everyone.

We are researching how gamification could uplevel our work environment. The goal is to recognize outstanding employees work as well as have some fun with the added bonus of encouraging excellence.

I see in the documentation that there something called stored_data as part of a Canvas app for use in passing data from one Canvas to another in an app. However, it is not clear where this piece of data is supposed to go. Is there an example of this? For example:canvas: { content: { components: [ { "type": "input", "id": "email", "label": "Email", "placeholder": "Enter email to get started...", "save_state": "unsaved", "action": { "type": "submit" } } ], }, }Where would it go in this example?