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I have created a transactional email that needs to be triggered 3 timeslast seen more than 1 day orlast seen more than 3 days orlast seen more than 5 days.while testing I received the email twice having my last action/seen on 24 Oct 2021, 1st mail I received on 26th Oct, and 2nd mail on 31st Oct. Have I put the rules correctly, is this the right way to trigger transactional emails/messages to trigger multiple times?Please find the screenshot attached of the rules for the email. 

Is the API really up and running? I keep getting responses saying the API service is temporarily unavailable. I have yet to receive a working response in the past two days. When attempting to exchange an auth code for a token at https://api.intercom.io/auth/eagle/token we receive this error: {  "type": "error.list",  "errors": [    {      "code": "service_unavailable",      "message": "Sorry, the API service is temporarily unavailable"    }  ]} We are also unable to authenticate with our own token from our developer hub. Is anyone else having these issues? We have an approved app that used to work and now we are stuck with a broken user experience.

I have been experiencing very slow API response times recently. Upwards of 10+ seconds and some never returning for both the list tags and search conversations endpoints. I checked the rate limit and seems to be plenty left, besides I do end up with a 200 response when it does eventually return. Not really sure whats going on so any guidance would be appreciated.

Hi! We're trying to to connect our Google Group email alias to intercom, but we're not sure what selections to make on the routing instructions. Does anyone have any best practices or advice? Attached an image of where we're stuck! Thanks!

Is there a way to delete articles at once?I heard that you can delete the articles in bulk through api at once.Is there a team that has done that?

The goal is to automatically add a tag to terrible, bad, and OK conversation ratings automatically after the rating is applied. Then use that tag to search & sort conversations for review in Klaus.

And also if I want to restrict the amount of time a conversation can be snoozed? Is there any ready settings available to do this or any customization can be done to achieve this.

Why isn't there a way to view path analysis on a monthly or annual basis? you can only view it per day? This makes the feature virtually useless....

We've been making use of the Custom Attributes in the Conversations we have for support contacts. Initially we'd hoped to have them automatically filter out more detailed layers based on preceding options, but that wasn't possible. So, to structure them for our team we put them in a specific order:CategoryActivitySpecificResolutionWhile these appeared in the correct order of the Inbox view, when folks were prompted to use them at closure (we made them mandatory 😈 ) they appeared out of defined order, alphabetically.  After much trial and error, and as that couldn't be fixed, we ended up making them:1 Category2 Activity3 Specific4 ResolutionMy question is, is this still the case? I'd rather not mess with live data to confirm! :)

Regarding this endpoint - https://developers.intercom.com/intercom-api-reference/reference/reply-to-a-conversationIs there a limit to the size for body? If there is, what is that limit? We want to be able to send a transcript of previous conversations to the agent but we were wondering if there is limit to the length of the body that we can send in the payload in a single call.

Even if the message itself is only a couple of words long, the email signature and other embedded links significantly expand out the email. Is there a rich-text view which makes these images viewable, or a plain text view which strips these out entirely so that we can focus on the content in the message?

Our users are not so responsive, they tend to skip survicate polls. Looking for advice for collecting feedback. Tried using "Posts" but sometimes the emoji answer options do not pop up.Also, thought of using attributes, so the customer would choose the relevant answer and then filter the conversations according to the attributes.But I don't think this is the best long term solution. How do you guys collect user's feedback?

Trying to capture a certain date in an intercom bot step, and wanting to use that date to create a reminder for the customer to be able to add to their google calendar or ical. Anyone know of tools that would make this possible?

While adding a messenger or help center in android home screen[contains added fragment to activity] the messenger and helpcenter is showing as transparent as background.

We are moving to Intercom away from Freshdesk, which is a typical ticketing system, for all of our customer support.  I am new to some of the concepts of using Intercom and wanted to understand how each request is organized in the system. The reason is we need to track things a certain way for our SOC2 testing.  Thank you!Gene

When forwarding support emails to intercom inbox, is there a way to apply custom email signatures instead of the default intercom "Username from Company Name"

As questions states, not all our conversations are tagged, which is something I want. Usually we tag one conversation with only one tag. I looked into conversation attributes, but from the looks of it, it's visible to the customers? I dont want that.  Is there a way I can use conversation attributes the same way I use tags today? With it all being required before closing conversation?

Hi there!  We want to use specific bot depends which button user used in mobile app. So far we use method called displayMessageComposer, which doesn't has mentioned options to pass. Is there any option to pass params to intercom and trigger specific bot?

All of the registered users for our site are in our Intercom contacts, are there any third party apps or other ways to use Intercom to allow them to communicate with each other instead of just with us?

I know I can do this in individual messages by having them only sent out during office hours, but I need to do this in my series flow. Basically I need to check for a specific value which we're pushing via API, but is only updated on weekdays, before continuing.

Every now and then I would like to bring up a customer and send one specific person a specific templated email announcement. I can of course start a conversation with the customer via email from within intercom, and perhaps use macros, but then it will be quite a basic bland email.  So basically: is there any way of easily sending one of our beautiful custom email templates as a one-off to a specific person? (so not using rules, series, etc) Thanks

Each message that has been sent to the customer has an attribute "seen" or "unread". Some of the messages that one of my teams is sending have a direct impact on how the future experience of the customer will go on. For example, - a request for some specific action/document in order to use the product X. Depending on when the customer read the request and when reacted, will affect the future conditions. Can we 1) know when exactly the status changed to "seen" 2) set some sort of alerts to it (have a notification that the specific group of messages is viewed by the user)Is this possible to do with the standard features of the Intercom and if not, are there some app/workarounds?

I want to add tags to conversations that happened in the past. How do I do that? Is it possible?

In my custom bots I would like to have a column called "Date last updated" you can have last updated by, I need to know when changes are made to the BOT, is this possible

I want to filter for all users seen between two dates. "Last seen" does not work as the users will not be included if they were seen after the closing date in the query