Answered

Hi there, We have issue with the mobile SDK “@intercom/intercom-react-native” when trying to integrate it with our APP with Expo.  Below is the sample code we ran with local development build with iOS/Android simulatortry { console.log('==== SIGN IN ===='); await Intercom.loginUnidentifiedUser(); } catch (error) { console.error( error.code, // 101 error.message, // Error in loginUnidentifiedUser error.userInfo?.NSLocalizedDescription // HTTP Error: 404 not found ); }environment variables & dependencies version: @intercom/intercom-react-native - v7.2.1 expo SDK: v51.0.31 react: v18.2.0 react-native: v0.74.5  Any idea?Kind regards, 

Hi thereWe have chats set to auto-close after 15 minutes of the visitor being unresponsive. However, visitors will often chat back in and when they do the chat gets put in the Unassigned queue. This leads to some issues because we have members of other teams accidentally grabbing that chat thinking it is for them. We want to ensure that if the visitor chats back in that it gets re-assigned to the same team it was previously assigned to.  Can anyone help with this?

I’m having a problem where intercom will automatically assign tickets to a team but not assign them to anyone within the team. This results in the team missing tickets because they aren’t assigned to anyone. I’m wondering if anyone else has encountered a problem like this and if so, how they fixed it. Right now I’m trying to solve this issue by setting an arbitrarily high workspace ticket limit, setting the team ticket type to balanced, and then setting to 0 the ticket limit for team members that should only receive ticket assignments manually. If anyone has any ideas for what to do here, I’d appreciate the help

When I select to ‘Edit Latest’ on a published article, the page opens to a blank page with just the title of the article available. The published article is visible, and unpublishing then attempting to edit still gives a blank page. Anyone run into this and have a solve? TIA

Hi is it possible to create a macro to resolve a ticket and leave a message. I can do the leave a message part but i cant seem to find an option to set a ticket to resolved.I have an automation that closes a ticket when it has been resolved so the close option is no good. It has to be resolved as this ends the sla too.

I want to set an event on my site. So when the customer click on it, there will be an automated message sent from the customer to our chat box and we will collect their data  as lead from then. I tried setting the series with rules but it seems that those are my actions, not the lead (customer). Is there any workaround?

I can’t seem to figure this out. I can create view to see tickets or conversations that are not currently snoozed or closed.However, we are trying to create baseline reporting and would like to report on the number of non-closed tickets or conversations ie the snoozing doesn’t matter for this particular report. The views don’t give me that and I can’t work out the appropriate metric on the reports. Any ideas?

Hello Intercom Community!I'm seeking guidance on integrating Intercom with Webflow. My academy is currently powered by Webflow, and I'm interested in automating the process of updating our Intercom help center.Specifically, I want to ensure that whenever a new article is added to our Academy on Webflow, it automatically gets published in the Intercom help center as well.Is this type of integration feasible? If so, could you please provide some insights or direct me to relevant resources or documentation?Thank you for your assistance!Best regards,Yuval

Hello, i have a question about WhatsApp REST API, do we have how to send a message to my contact via API? 

Is it possible to set hotkeys for the likes of resolving or closing a ticket?

Is it possible to change the Data Hosting Region Configuration at runtime? We’re using native Android and iOS apps. The documentation says we need to set the region in the AndroidManifest or the plist (iOS). But we have US and AU customers. Attempting to just change the app ID and API key grabs most of the helpful stuff (I can see the icon color changing for example...) but when opened, the Intercom app just says “Something’s gone wrong.”Are mobile apps able to support multiple regions with Intercom?

What tools or apps are you using to analyze Intercom ticket data?I'm used to ZenDesk reporting and am finding reporting in Intercom really lacking or else I just don't know how to use it.For example, I'd love to get a report on tags. In Zendesk, I could select multiple tags and then select a date range and various ways of displaying data - bar, line, etc.I was also able to set up tags with a prefix like Login: and then have sub tags like Login: email typo, Login: password reset loop, etc. I could make a report that could show all Login issues by only selecting the top tag so I could compare against other top-level issue like Refunds, Acct Management, etc.Or I could make a report where I could select all the Login tags and see a report about the frequency of each one, all one report.In Intercom, the tag reporting doesn't allow this. You can only view a report on one tag at a time. If you choose multiple tags, the only option is AND, not OR.Thanks for any help!

After upgrading to Compose 1.7.0, I get the following crash.Process: com.toasttab.toastoperator.preprod, PID: 23851java.lang.NoSuchMethodError: No static method rememberModalBottomSheetState(ZLkotlin/jvm/functions/Function1;Landroidx/compose/runtime/Composer;II)Landroidx/compose/material3/SheetState; in class Landroidx/compose/material3/ModalBottomSheet_androidKt; or its super classes (declaration of 'androidx.compose.material3.ModalBottomSheet_androidKt' appears in /data/app/~~b5UPeePLMTwW-g8HyLVhuA==/com.toasttab.toastoperator.preprod-94iR5SgFn2i9HyAs8uyDnA==/base.apk)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:371)at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:189)at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$13.invoke(ConversationDestination.kt:178)at io.intercom.android.sdk.m5.navigation.ConversationDestina

Hi Team,I am Darshan Hiranandani, have two different tickets that address essentially the same issue, and I would like to merge them into one. I’m wondering if the feature to merge tickets has been developed or if it’s planned for future updates.If anyone has insights or updates on this, I’d appreciate your suggestions or ideas on how to handle this situation in the meantime.Thank you!Best,Darshan Hiranandani

Hey there,It appears that for, Google Ads only where we have auto-tagging, our utm_source/campaing & medium are not being filled resulting in null values being very high for conversion source. My theory is that this is because it is hashed into the GCLID.How can we ensure that the correct source and campaigns are being sent to Intercom? Thanks!Sam

I kept getting the following error when trying to reply to a whatsapp message using an admin type with the admin_id retrieved from the admin endpoint {  "type": "error.list",  "request_id": "003ririmu25u6re52260",  "errors": [    {      "code": "not_found",      "message": "User Not Found"    }  ]}

Once a back office ticket is created for a customer, does it then become associated with the users account/details page? Or is the only way to see the back office ticket that was created in intercom, within the original conversation is was created within?  

Hi,I’ve configured a data export to S3 and the historical export has failed but hourly exports are running OK. I've not received any email with a log or something similar showing the error and causes. Why has the export failed? Where can I see the logs in order to know why has failed?

Hi, I understand that start button will send me to the beginning of the workflow. We implemented one WF with multiple reusables, to keep our WF tidy. However when we have a start button in the reusable, it sends the user to the very beginning. This is unfortunate, especially when we have it personalised with message Hi <first name>, so it looks a bit strange that although we already engaged in some conversation we are saying Hi again… is there a way how to set up the “start”? Is there also a way how to start only the reusable and not the entire WF? Thank you.

Hi there, is there any other way to add different labels on the Away tab?  

Hello,I have configured Intercom Webhooks because I wanted to receive notifications about admins replies.I’ve set Endpoint URL and subscribed to “conversation.admin.replied” topic.The endpoint URL is correct and valid, because I received some initial requests (including PING). It also receives a request every time I click “Send a test request” in config page.The problem is that I don’t get any notifications about admin replies. I have logged into Intercom as an admin, I have replied to an user – and nothing happened. There are many users using our Intercom everyday and at least a few times a day one of the admins replies – so I suppose there should be some notifications coming to my webhook. Unfortunately, that’s not the case – it seems like I’m receiving 0 requests from Intercom Webhooks.Can you help? Can you point me what may I be doing wrong?

Hello everyone,I'm working on an Intercom workflow where I aim to create custom buttons that link to specific pages. When a user clicks one of these buttons, it should provide a link that, when clicked, redirects the user to the intended page.Here’s what I have set up so far:Created a custom object called "Chat Links" which is referenced to both People and Conversation attributes. Set up a Custom Action and assigned values to it. Integrated these as buttons into the Custom Data.The issue I'm facing is with the button display logic. When a query is made, 5 buttons are shown. For a subsequent query, another 5 new buttons are shown, totaling 10 buttons (5 new + 5 old). However, there is no guarantee that 5 data items will always be returned from my API call; the number can vary, and sometimes the API may return no data at all. In such cases, the old buttons are still displayed regardless of the query, meaning the values are appended to the list rather than overwritten.Has anyone encounter

Hi! We’re are currently setting up Intercom in our React native + Expo application. Everything regarding push notifications is working. We can receive push notifications on both android and iOS platforms. However, deep link are only working on iOS.  Our intent filter is as follows:const BASE_MW_INTENT = { autoVerify: true, action: "VIEW", category: ["BROWSABLE", "DEFAULT"],};const MW_ANDROID_INTENT_FILTERS = [ // Deep links config. { ...BASE_MW_INTENT, data: [ { scheme: "ourcompany", host: "ourcompany.site.nl", }, ], }, // Universal links config. { ...BASE_MW_INTENT, data: UNIVERSAL_LINKS_DATA, },]; And our deep link is as follows:ourcompany://ourcompany.site.nl/mijn/account/abonnementThis again works on iOS, but not on android. The following also do not work:ourcompany://ourcompany.nl/mijn/account/abonnementhttps://ourcompany.nl/mijn/account/abonnementWhich are all valid urls for our app. Launching any of these via the abd CLI does work,

I have a data attribute (csm_email) coming in from Salesforce to Company Data. That data needs to appear in the User (People) data also for NPS survey reasons. Is there a way to get a Company Detail attribute to sync to a People Data attribute field? I tried using Qualification Data for this but I think that can only happen if the Agent manually edits Qualification Data and I want this to be automatic. Thank you.

As the title says, I’m having issues trying to figure this one out. I wanted to prompt any visitors on my website for the first time and let Intercom pop out the survey questions whenever they do so. I was able to make a survey and even “preview” it on my website but when I set it to live, test it out on an incognito browser or an entirely new browser, it doesn’t come up. I’m not sure if it has something to do with my current audience setting but I really need help on this one. Kindly see the attached screenshots on what I currently have. Thank you!