Answered

Hello,Can you help me with this questions?Is it possible to integrate with a third-party API that requires OAuth2 authentication? Can I receive notifications (webhooks) from a third-party system?Use Case:Suppose I receive a webhook notification from a third-party system containing a resource ID. After receiving this notification, I need to use their API—which requires OAuth2 authentication—to fetch additional data. The data from this API response will be used to create a ticket in Intercom.

I can’t find the way to get them!

Don't pass by—give an Upvote if you want to ensure your clients' emails don't get lost in the spam folder!The built-in spam filter often flags legitimate emails as spam, making them easy to miss. This is unacceptable, especially since there's no option to disable it! Please add this feature as a matter of urgency.

We're looking for ways to cut down on the number of snoozed chats we have. I’d love to hear from anyone using Intercom who has found effective practices for reducing the frequency of snoozed chats!

we would like to forward all incoming e-mails sent to our support team to intercom. this can be achieved by using the default inbound address from the e-mail forwarding settings in intercom. no problem. BUT: we do have 2 teams in our support:one team for all clients in france (french speaking only) 1 team in germany (german speaking only) we are using 2 e-mail addresses for our clients:france-support@company.comgermany-support@company.com if i forward all imcoming e-mails to my germany-support@company.com e-mail address to the intercom default inbound address, everythin is OK - i receive these e-mails as new chat in the intercom inbox. BUT: we are usinig 2 inboxes in intercom:GERMAN support teamFRENCH support team can i create 2 default inbox addresses, so that this would be possible: client in France sends an e-mail to france-support@company.com --> will start a new chat in the France Inbox in intercomclient in Germany sends an e-mail to germany-support@company.com --> will sta

Hi team,I am Emmanuel Katto from Dubai, United Arab Emirates (UAE) wanted to discuss the possibility of prioritizing unanswered chats by bringing them to the top for a specific duration. Do you think this could be beneficial?I'd love to hear your suggestions or any ideas you might have on how we could implement this effectively.Thanks!RegardsEmmanuel Katto

Hi there! Would anyone happen to know what this refers to? 

Hey Team,Thanks in advance, I'm attempting to link a tag to the ticket generated through the create ticket API, utilizing the Attach Tag to Ticket API. However, whenever I make an attempt to attach the tag, I receive an error indicating that the tag isn't supported for this ticket type. I've tried attaching the tag across all three categories (Ticket Types: "Customer," "Back-office," "Tracker").Is there something I'm overlooking in my approach, or could there possibly be an issue with the Tag API itself? { "type": "error.list", "request_id": xxxxxxxxxxxxx, "errors": [ { "code": "unsupported", "message": "Tag not supported for this ticket type" } ]} 

Hi,  We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information?  Thanks!

Is it possible to integrate intercom live chat with a React.js website?

Hi,I am using the intercom API list all contacts (endpoing /contacts)The API call responds as expcted with two problems:it ignores the per_page parameter. I tried 1, 5, 11 and other values. It does not paginate, ignoring the starting_after parameter. In the screenshot below please notice that pages.next.starting_after that was returned is the same was as was sent. I tried different API versions, including 2.11 and unstable Postman Screenshot 

How can I have different partners each have a widget and then tag each distribution endpoint as a tag so I know where volumes are coming from per widget?Example:Brand Apple Brand OrangeBoth use an intercom widget with our company, when the message is sent in, I want to be able to identify which brand I am getting the message from, Apple or Orange. Thank you for the help!

Hi Everyone, I’m Emmanuel Katto from Dubai, Has anyone experimented with using Fin for website conversion use cases, particularly for driving acquisitions on a public website? While Fin’s content understanding is great for support, we’re curious if it could be leveraged to help with lead generation or conversion goals—like booking demos or signing up users—rather than just resolving customer questions. The idea would be to train it on various website pages and PDF content to simplify the process and potentially eliminate the need for managing numerous custom questions. Any thoughts or suggestions on how this could be implemented effectively? RegardsEmmanuel Katto

Usually, reaching out to Support isn’t very fast, so I’ll try asking the members of this community instead.I’d like to create an audience, but the audience tool isn’t exactly what I need—it doesn’t let me select all the viable fields within Intercom.For example:Users who received WhatsApp campaigns through our company’s WhatsApp Business number. Users who replied to any WhatsApp message using specific keywords. Users who were transferred to a specific team inbox. Users with a conversation attribute marked with a specific value.I’d like to use these criteria to create an audience that I could leverage in a future WhatsApp Business Outbound campaign.

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3  

Hello, I'm trying to search for a contact using contacts/search endpoints my request is     "query": {                "field": "email",                "operator": "=",                "value": email,            }, This is working when testing in your site https://developers.intercom.com/docs/references/rest-api/api.intercom.io/contacts/searchcontacts. But when I try to do it on my codebase I receive this error Error with Intercom request for org 362 -- Response from url: https://api.intercom.io/contacts/search is status: 500, message: {"type":"error.list","request_id":"0044dun34918mvul4n10","errors":[{"code":"server_error","message":"Server Error"}]} do you know what could be wrong? Thanks

Can workflows in Intercom handle conditional branching? I'm looking to create workflows that adapt based on user behavior or attributes. For example checkout, if a user clicks a specific link, they should receive one message, but if they don't, a follow-up should be sent instead. Does Intercom support this kind of dynamic flow? If yes, how can I set it up effectively? Any tips or best practices for conditional workflows would be appreciated!

I’m finding that the inconsistency in the notifications is making them unreliable. Apparently, even when the notifications setting is on, we receive notifications only when we’re not “active”. Since I have the Intercom tab open all day, I go in and check the income messages a few times a day but I would still like to receive a notification whenever a ticket has been assigned to me or whenever I am mentioned (hence my notifications setting) so that I don’t make “our customer” wait a while to be answered. Is there anyway I could receive notifications for all my mentions and assigned tickets regardless of my status (active or not)? Thank you

Hi,is there a way to add opening text in a collection bfore the part that addresses to the articles in it? For example to add it in the pink form as shown in the screenshot attached  Best regards,Milena

Hello, As soon as one of our customers creates a new ticket from a tablet or ipad, it does not follow the usual workflow and therefore arrives unassigned. How can we rectify this? Thanks 

Hello,I faced with unexpected experience when I cannot to capture video in Intercom messenger using iOS SDK since 17.2.0. Could you please help me to resolve this issue?My steps:Update iOS SDK to 18.2.0. Run the app, check that there is Intercom’s warning “Add NSMicrophoneUsageDescription...”  in Xcode console. Add NSMicrophoneUsageDescription to Info.plist according to Installation guide, step 2.  Run the app again, check the message is not printed. Open Intercom messenger, start a new conversation. Press a green plus icon. It opens an action sheet, choose Camera. The app asks only for camera permission, not microphone. Allow camera usage. Camera opens → only photo capturing is available, not video. Change SDK version to 17.1.2.  Run the app, repeat step 5, press a grey camera icon.  The app asks for microphone permission. Allow it. Camera opens. → Both options, Photo and Video, are available for choosing. Update SDK to 17.2.0, repeat steps 5-7. → Again, only photo capturing is availa

How does everyone set up their intercom inboxes and assignment rules when you have to support customers in different time zones? We are trying to assign tickets to our support folks from customers ONLY during the times we are 'contractually' obliged to For example, if a customer is located in APAC and opens a ticket during non-APAC hours, we want that ticket to 'stay' in the inbox and get assigned to anyone. However, we want the other inboxes to still auto-assign tickets to people who are 'active.' Is this possible? We don't have dedicated team members for each inbox, but the same team works on multiple inboxes.

We create a lot of test accounts to test things in our app that have absolutely nothing to do with Intercom. However, every single one of these test accounts counts towards our MAU in Intercom. Has anyone created a custom code or other workaround to block these users from showing up at all? I previously asked support if there was anything and they said I would have to build this myself. We have a test environment, but these test accounts occur on our production environment as well.  Honestly, it is very upsetting since I know competitors allow you to blacklist certain domains within your settings so none of your data is disrupted by your internal tests. 

Hi everyone, I hope you're doing well! I'm looking to integrate Intercom into my portfolio website, M Zahid. I want to use it to interact with visitors and capture their details, like email and name, when they're logged in.I came across Intercom's official WordPress plugin, but I'm unsure if it automatically collects this information or if I need to include additional scripts or configurations to make it work seamlessly.Has anyone successfully set up Intercom on their website and can share the best steps to achieve this? I’d appreciate any guidance or tips.Thanks in advance!

A Mobile Software Development Kit (SDK) is a collection of tools, libraries, and APIs that help developers create apps for platforms like Android or iOS. It simplifies app development by providing pre-built components for features such as user authentication, payment systems, and analytics.Benefits of Mobile SDKs:Faster Development: Reduces coding effort with ready-to-use tools. Consistency: Ensures reliable implementation across apps. Scalability: Supports growing user bases and feature additions. Enhanced Experience: Enables features like push notifications and smooth integrations.Popular SDKs:Firebase: For analytics and crash reporting. Facebook SDK: For social login and ad integration. Apple iOS SDK & Android SDK: Native app development essentials.Mobile SDKs save time, streamline workflows, and allow developers to focus on creating innovative, user-friendly apps.