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The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

I’m initiating a new conversation *to* a Contact, by using `createmessage` with the flag `create_conversation_without_contact_reply`. I get back a `conversation_id` on the resulting `Message` object. I then attempt to tag the conversation using `attachtagtoconversation`, which returns a very unhelpful message:{"type":"error.list","request_id":"00038sjjl7b2cb36su6g","errors":[{"code":"unsupported","message":"Conversation has no taggable part"}]} What does this mean? How do I apply tags on conversations? EDIT: this seems to happen when trying to tag newly-created tickets, too! the error message mentioning “Conversation” threw me off.

Hello, we are facing an issue with article url.When we are trying to reach this one for example https://help.studentpop.fr/fr/articles/5478884there's a redirection to http://help.studentpop.fr/fr/articles/5478884-pass-sanitaire. Actually our apps only allow https url so the redirection does not work. We saw that there is a parameter on help center -> settings -> Set up the basics -> security protocol, but even if we turned it into "https" we are still redirected to the "http" url.Is there a way to fix it ? Thank you

Idea created:  

hello team

Can I trigger a custom attribute change within the user's qualification section?

Hi Currently the in-app notifications do not post to any tables that we can sync via Fivetran. I seem to recall it was possible to add these to the conversations data and tag them there, but I can’t seem to find documentation on how to achieve this. Any info or help in getting the app notifications data into our data warehouse would be super helpful   

We’re testing out Fin, and for one of our chat conversations, Fin didn’t provide an answer immediately. The customer sent another message an hour later, and then Fin replied. Fin greeted the customer in the widget just fine prior to the initial customer message.Any ideas on what would cause a delay? Could it be customer environment? Or an occasional glitch in Fin? 

We're currently using the Banners feature to display product announcements on our homepage. We'd love to be able to use the Inline / Top banner design, but the fixed CSS positioning overlaps our main site navigation, which uses sticky positioning. We instead had to result to using the bottom banner design. Is it possible, using Javascript, to detect when a Banner is being displayed, so we can tweak our navigation style to accommodate the top banner? Not sure if I posted this in the correct category, I didn't see an option for Banners.

I have an expo project. Expo SKD - 51After installing “@intercom/intercom-react-native” and running “npx expo prebuild” command, I see the issue with “expo-image-picker” library. I always get in “permissionResult” false.After removing “@intercom/intercom-react-native” from the project, everything works as expected. 

Hello everyone,I’m Emmanuel Katto from Dubai, United Arab Emirates curious about how you manage the connection between Jira issues and Intercom tickets. What methods or tools do you use to keep track of both?If you have any strategies or insights to share, I’d love to hear your suggestions!Thanks!RegardsEmmanuel Katto  

Hey!In our use case, we are creating a contact (user or a lead) and then booting the intercom messenger for the created contact.When we are creating a user, we return the user external_id and hash that was generated, and we start the messenger with this data, this way the user sees correct conversation and history.We want to do the same for a created lead, we don’t want to generate the lead on the client side, but on the backend and then use the lead data to boot the messenger.We seems to be missing something, because we could not get the messenger started for a lead.We try using the lead.id, lead.external_id, with and without the lead hash, added the createdAt timestamp, tried a combination of those properties, but nothing seems to start the messenger for a specific lead.What data does the boot function want to get to allow us to start if for a specific lead?Thank you!

Hi,We find the Spam/Junk filter in Intercom pretty poor - it’s send a lot of genuine emails there, including inbound emails from email address we have in our Contacts list and ones we have repeatedly marked as “Not Junk” in the Spam list.However, it’s not learning, and they keep getting flagged as junk.Is there a way to either:mark an email address as a safe sender/whitelist, so those inbound emails don’t go to our spam filter? If not a built in setting, can it be done with automations/rules? OR turn off the spam filter altogether (we use Google’s Mail Servers and their spam filter does a much better job and keeps spam from getting to Intercom anyway) (again, if not built in, can it be done with automations/rules?)CheersRob

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

Hello everyone,I’m Emmanuel Katto from Dubai, looking for advice on how to effectively organize and manage the relationship between Jira issues and Intercom tickets. What strategies or tools do you use to keep everything aligned and ensure visibility?If anyone has tips or best practices to share, I would really appreciate your suggestions!Thanks!RegardsEmmanuel Katto

One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension. The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?  

Currently, custom actions are available in the settings to Fin or workflows and helpdesk. We'd like to add actions that are available only in workflows and cannot be accessed through the helpdesk. Separating these two options in the custom action usage setting would be very beneficial.

Hi,We have a use case where our intercom user creates a message (eg chat) to be sent to all leads, and would like the message content to be picked up by our webhook endpoint upon sending the message, so that we can forward that message to external APIs.We are able to get a notification event whenever the message is sent by subscribing to the content_stat.chat topic in the webhook settings, but this topic only has the statuses of the message sent, but not the actual message content itself.We’ve tried subscribing to the following topics, but I don’t see it working for our use case:conversation.admin.opened     conversation.admin.replied     conversation.admin.single.created     conversation.user.created     conversation.user.repliedAppreciate if anyone has any insight on how we can get it to work. I’ve considered the possibility of a custom action but there does not seem to be anywhere that a proactive support message can configure such an action into it. Many thanks in advance.

Android app crashes on launching the messenger with following logLibrary versions used:implementation 'io.intercom.android:intercom-sdk:15.9.1'implementation 'com.google.firebase:firebase-messaging:24.0.0'coreLibraryDesugaring 'com.android.tools:desugar_jdk_libs:2.0.4' Process: org.secondfloor, PID: 2558                                                                                                    java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'o8.a' in call to 'int o8.a.next()' (declaration of 's0.a' appears in base.apk)                                                                                                        at s0.a.a(SourceFile:1)                                                                                                        at H0.e.c(SourceFile:41)                                                                                                        at H0.e.d(SourceFile:104)                   

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

I want to use latest version of Intercom Android, it's 15.11.0 but I'm facing this issue when I try to build an Android application through Unity 2022> A failure occurred while executing com.android.build.gradle.internal.tasks.R8Task$R8Runnable> Compilation failed to complete, origin: /Users/Jesus.Garcia@productmadness.com/.gradle/caches/transforms-3/4a75e8b5239795acd12bc894c94ac93e/transformed/jetified-intercom-sdk-base-15.11.0-runtime.jar:io/intercom/android/sdk/Injector$1.classI'm using gradle version 7.6 and AGP 7.4.2 but I see how you are using a most recent versionhttps://github.com/intercom/intercom-android/blob/master/sample/build.gradlehttps://github.com/intercom/intercom-android/blob/master/sample/gradle/wrapper/gradle-wrapper.propertiesSo I was wondering if I would have to upgrade also to the same versions.Regards,Jesús.

New to intercom but already excited about the possibilities. 

 We trialed a recommended app from the Intercom app store called "Bump" by Userfeed.  An app that allows you to automate the follow-up and closing process of unresponsive customers. We used this App because the built-in snoozing/closing function in Intercom did not fit our needs. We loved it during our trial, set up automation and workflows around the apps' functionality. We regularly have around 30 conversations in the queue, and after a couple of days we knew we were going to purchase the app. So, I reached out to their support ready and willing to purchase. I searched high and low contacting everyone involved with the company and product, and nothing is active, and you cannot purchase the app. So, first, I would recommend removing this app, as it's no longer being supported, and you cannot use it after the trial. This was unfortunate for us. A lot of time wasted, and it's something we REALLY liked. Are there any alternatives on the Intercom app store? I can’t seem to find anything l

So when a user reach out to us on the chatbot, the chatbot sends out the automatic messages “Give the team a way to reach out” and ask for the email. How can I disable this or configure this? 

Trying to get started with the messenger but unable to get it to appear. Like the title says, using React and Next.What I have so far in my app:Intercom is loaded (`window.Intercom` is defined)"boot" and "update" are getting called in the correct spots with the (presumably) correct payloadsI'm getting successful responses back from `https://widget.intercom.io/widget/APP_ID`as well as `https://api-iam.intercom.io/messenger/web/ping`/li>In the DOM, there is a hidden iframe element with id `intercom-frame` and a div with id `intercom-lightweight-app`. The div only contains a style element, there is no contentCurious what could prevent the messenger button from appearing when everything I mentioned above appears to be working correctly