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If we set up a workflow with the “When a teammate changes the state of a conversation" trigger, will that include conversations that FIN helps resolve? 

Hi,We are getting the following bug on React-Native Android, which is causing Play Store to reject our appBug: - React Native SDK 7.1.3- We open an article by using the method "Intercom.presentContent(IntercomContent.articleWithArticleId(9305883)) "- When the article we just get a screen that says "Something went wrong" (screenshot below)- FYI this works on iOS  

I would like to embed a code to a help article from Tango. Is there a way to get this code embedded? 

Hi there, We are working with the CSAT and are beyond happy for internal use.  We would like to follow up with our happy customers and by email ask them to leave a review at a 3rd party site in order to share their experience and forward our not-so-happy customers to our Customer Succes Team. I am yet to find a way to set this up - Am I missing something in the Workflows or am I looking in the wrong place?

Hey everyone,We recently changed the way we provide support to our users. We provide ticket support to Free Subscription users and Chat Support to our Paid users.What we did is that we created two workflows for each type of users but we wanted to keep Fin AI as a first instance of support because we have around 30 % resolution rate.So we have two similar workflows with the only difference that in one we are converting the chats to tickets automatically. They look like this.  However, now we are facing an issue where a lot of users are abusing the bot by typing “Speak to human”, “Talk to agent” or similar which leads to a scenario where the bot is bypassing the workflows and it’s directly transferring this to a Customer Support agent which is not intended. In the workflows we have different paths where we use tagging and this bypass of the workflows is breaking the data.Here are some examples that I can show:User is typing “Agent please”, the AI is completely ignoring the workflow, asks

There are actions that users of our app can’t do on their own and that they need to reach out to our support team to ask them to do for them. This is clearly stated in our help center articles, when that’s the case. So, now they reach out, and there’s Fin (who we call “Alvar”) trying to answer the question. Only, he tells the customer reaching out to him, that they need to contact the support team, which is what they just did 🤯.See this example (i’ve got MANY more)Surely, Fin should be thought that he is a member of the support team, and when he thinks he should tell the customer to contact support, what he really should do is to assign the conversation to a human and do nothing.  Anyone experience the same issue? Any practical workarounds? What we do now is that we have humans monitoring the Fin inbox and jumping in, making a joke about Fin being a new team member and that he is not that good yet… Obviously not efficient (not to mention that Intercom will still charge us in this case

Execution failed for task ':app:mergeExtDexDebug'.> Could not resolve all files for configuration ':app:debugRuntimeClasspath'.> Failed to transform lifecycle-livedata-core-2.8.3.aar (androidx.lifecycle:lifecycle-livedata-core:2.8.3) to match attributes {artifactType=android-dex, asm-transformed-variant=NONE, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=21, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.> Execution failed for DexingWithClasspathTransform: /Users/name/.gradle/caches/transforms-3/3bfdb8d4164eceb9beb59b9f7ee5ce18/transformed/lifecycle-livedata-core-2.8.3-runtime.jar.> Error while dexing.

We are observing that within one bot flow, when we set an attribute value on a reference attribute there is way to reset it. If we continue on the same flow, and bring the customer back to first option, it keeps on appending the values selected by the customers. Anyone have any luck resetting the attributes within same conversation ?

Greetings! I can't get the support team to add an additional option News feed/ News center for the Messenger to my subscription. No one from the team has been able to solve my question for a month. Is it a rocket science? Why the users сant activate the necessary options on their own by a click of a button, after which the money will be automatically debited from the account?

Hi there,  We are interested in defining a customer complaint form which users can search for in the help centre. Does anyone know if we can do this using OOTB functionality?Thanks, Rob

I’m currently preparing for the MD-102: Endpoint Administrator exam and I’m particularly interested in understanding best practices for managing device updates and ensuring security compliance. Could anyone share strategies or tips on:The key steps for configuring update policies on Windows devices. How to verify that updates are applied successfully and troubleshoot any issues. Methods for ensuring that security compliance is maintained across all managed devices.Any insights or resources would be greatly appreciated!

Guru has a great feature with their extension where you can capture knowledge from anywhere and make a new card. I see that it’s possible to create internal article under Knowledge Sources. But there doesn’t seem to be an easy way to do this from within a ticket or from within our internal web-based communication tool. I’m interested in agents being able to capture internal knowledge in the moment so that it can be refined later. If I can do it in Intercom and we don’t need a separate app like Guru, that would be fantastic. Thanks!  

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

We were told that Intercom was accessible for screen readers, but in testing them, we are getting errors. In addition, the colors Intercom sets for hover states and some of the text do not have the appropriate color/contrast, and I don't know how to force those colors. there are only two colors I can change in the Intercom settings, but there are many more color combinations that need to be fixed. I tried by doing it in CSS, but the edits are not sticking. We are going live in a few days with a new site and this is throwing a wrench into everything. Help!!

When I post something it used to show up automatically to the users. Now i see that it is getting queued up as messages and the user need to go to the message queue and click on that new message for the post to show up on the portal. Is this something changed in intercom, that changed its behavior? our portal users do not click on messages that often and am afraid they will miss the posts we publish for them. Did someone else see this behavior?

I noticed there were updates to reports as of last night/this morning. Was this announced somewhere and is there documentation about the updates? 

Identical to this issue but with new, Ruby flavor! :I updated the gem and made sure the SDK is set up for the latest version of the API (2.11), but I still get an issue with saving the created contact. I tried pulling the contact by ID, just to be sure it exists before the save. Sure enough, it’s there and in the dashboard but won’t update. Did anyone ever figure out a way around this?I’m using Rails 6.1.4, and the latest Intercom gem.

How can I adapt the email templates so that emails present correctly in dark mode?

We have created 2 email campaigns/series and we need to link an Unbounce landing page to them. I’m new to this and need suggestions on how to proceed. I reviewed other existing campaigns and I see that the audiences are filtered by creating a tag. I don’t know what to do next. Thanks for your help

We are using the startSurvey method in the intercom/messenger-js-sdk@0.0.6 package to trigger surveys in the app. After calling this method, it takes a delay of 5-7 seconds to call fetch_active_survey. Is there a way to reduce this delay and make it faster so that the survey is visible within 1-2 seconds in our app?

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

Would it be possible to change the waiting on customer status to on hold, and then you have the option of putting waiting on customer as a sub status? instead of having waiting on customer for all the on hold selections. 

Hi Team,I’m Darshan Hiranandani, in the process of migrating our rules for automatically closing conversations) to the new workflow settings. However, I’m having trouble finding an appropriate action to close conversations within the new workflow configuration.Has anyone worked with workflows to automate conversation closures? If so, could you provide guidance on how to set this up or suggest an action that might be used for this purpose?Your insights or suggestions on how to achieve this would be greatly appreciated.Thanks in advance for your help!Best regards,Darshan Hiranandani

Hello,In my workflow, when a contact sends a message, I would like to link the contact to a company and then convert the conversation into a ticket associated with that company. If I understand correctly, as long as the contact is linked to a single company, the ticket should automatically be associated with that company and, consequently, appear in the company's Ticket Portal.Here is my current workflow:Here’s a snippet of my custom action, which is functioning as intended:const contactRequest = await fetch( `https://api.intercom.io/contacts/${req.params.contactid}/companies`, { method: "POST", headers, body: JSON.stringify({ id: companyId }), } );However, even though my contact is correctly linked to the company after the custom action, the ticket is still not being assigned to that company. Do you have any idea why this might be happening? Thank you.

Hello, We are looking for a solution to assign a conversation to a specific enterprise based on the incoming email address.E.g. our incoming email address is support@… . We saw that we cannot use alias as other incoming email address but that support+companyname@… is working.We would like to create a workflow that will convert the conversation to a ticket and assign the ticket to “companyname”.This seems not possible today.How can we make this work ?Thanks