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Hello, I’m Julio Herrera from Via Dei Vellutini, Italia. I’m looking for a method to retrieve hidden recipient email addresses from a sent email when they aren’t visible in my email client’s sent folder. What are the best ways to access this information, and how can I ensure that the process complies with privacy and data protection regulations?

Hi, Currently building an integration that allows courses to be embedded into Intercom. All this is working fine however when selecting a course, given there can be many, I thought it would be best to kick the user out to a sheet with a custom UI.Does a `sheet` action actually work within a canvas from a Configure flow response though? I can see the components rendering out properly but when I interact with them they don’t seem to trigger anything, not even any network activity.

Hello guys. We reach out to our users via email support as of the moment and would like to collect the reason behind the CSAT rating they are giving us. The collect data feature in workflow does not support email as a channel. Do you have any suggestions on how else we can get data from users?Thanks!

Hi all, I’m trying to solve for a use case where conversations will be routed to other Teams should there be no one available on the desired team. To illustrate: A conversation is opened and should be routed to Team A as per the user’s qualification. However, there is no one available on Team A, but there is an agent available on Team B and thus the conversation is routed to Team B instead. I’m aware that Balanced assignment supports a Primary & Secondary inbox, however this doesn’t work for us in this exact case due to our volume. We aren’t currently in a place where we’d like to limit the amount of conversations an agent may have concurrently, but we do like the balanced distribution of conversations the Balanced inbox provides. Given that we aren’t limiting the amount of conversations an agent can have (and our queues are always at 0), my thinking is that conversations will start to get routed to the Secondary skills at the wrong times and end up causing more bad than good. Has

Hi! Can anyone help me know where to find all the recipients’ info in an email on Intercom?I don’t see any feature that allows to show the full version where you get to see who the messagewas sent to and other details such as who was CC’d, etc Thank you!  

Hello, the Compose version of my Android project is “1.4.1” and the intercom sdk version is “15.10.2”.The issue I am having is that the app crashes when I select an image from the user’s gallery. 

Hi all, how do I go about updating the social media link(s) at the bottom of the emails we send to customers in campaigns via Proactive Support? At the moment there’s only a link to our Twitter at the bottom of our outbound emails (see pic below), and I want to update it to our LinkedIn account - however there doesn’t seem to be an option to change this anywhere in either the email template or in the account settings. Any help would be appreciated! 

I’m experiencing issues with sending emails through Intercom. I tried creating a new email to confirm order details with a customer, but the email wouldn’t send. In other cases, the email does send, but the customer doesn't receive it, not even in their spam folder. Is there a way to resolve this issue? (Please note: this is for a new email I'm creating to send to the customer, not a reply to their email). Additionally, I have another question: if my WhatsApp number changes, can I manually remove the old number and add the new one in Intercom?Thank you for your assistance.

Is there a way to create a webhook to fire whenever someone mentions another (specific) team member ?My end goal is to receive a direct message in my Slack whenever someone mentions me in IntercomThanks!

Hi 👋🏼 We’re looking at updating some of our T&Cs and would like to use in-app messaging instead of an email to collect consent from our users. Has anyone done a similar project before and how did you execute it? 👀We’d want to target the messages only to admin users, track their consent status (with a time stamp) and be able to export a list of users (who have / haven’t given consent, have / haven’t received the message etc.).Thanks in advance for anyone who might be able to help here 🌸

We have a custom user attribute "sub_expires" of the type "Date". We would like to target all users whose sub_expires falls within the next 24 hours to send a reminder. However, none of the date filters seem to do what we want. Translating our need to a relative date would be "(sub_expires in) less than 1 day", but the relative filter is "days ago". So we target "less than -1 days ago", but this segment is returning everyone with the property. If we target "exactly 0 days ago", it returns everyone who expired today.If we target "exactly -1 days ago", it still returns everyone who expired today (we would expect this to return zero as the negative is "exactly tomorrow").If we target "less than -1 days ago" we get people expiring in 2025. Are negative filters not allowed? Is there an issue with our data type? Am I interpreting these filters incorrectly? Any help would be greatly appreciated!

We are trying to configure the ticketing system so that it can always remain accessible in a tab, allowing users to only submit tickets while simultaneously having access to chat. Could you please advise us on how we should set it up to achieve this functionality?Additionally, we would like to know what should be configured for times when the support team is unavailable, or when the queue is too busy.We’ve already set up the working hours, but it hasn’t made a difference.Thank you for your help.

Hello! I'm seeking someone experienced with setting up Intercom for customer support. If you have expertise in configuring Intercom for efficient customer service operations, please reach out. We're eager to streamline our support processes and would appreciate your help. Thanks!

I am getting quite a few Errors and Warnings on my Technical SEO site audit in regards to the help center articles I have published to the public and set to index. The biggest issue is that there are some articles coming back with hreflang conflicts within page source. I am wondering how to fix this so my site health can increase and the google bots are able to crawl everything appropriately.  Also, it seems all of my help center articles have outgoing internal links that contain nofollow attribute (to our main domain and subdomains). This issue says there is a rel="nofollow" attribute that is telling the crawlers not to follow the link, which is NOT recommended for SEO purposes, and rather should let the link juice flow freely.  I recently made all my articles visible to the public and a ton of these types of Errors, Warnings, and Notices are now appearing on my Site Audit and hurting my site health. Any advice is greatly appreciated! Thank you 😀

I’m having trouble with QuickBooks Payroll not updating. The update either fails or gets stuck at a certain stage each time I try. Restarting the software hasn’t resolved the issue. What could be causing this, and what steps can I take to fix it?

Hello,I am building up a suite of knowledge articles and have been adding alt-tag information wherever possible.I wanted to know if Intercom automatically adds a null alt tag to any images that do not have alt tag data added or if I need to do this manually myself?Just to note, null tag data is added into any alt tag if you want a screen reader to skip the image altogether. That way for any decorative images, for example, you don’t need to add a detailed description as it will not assist with the overall comprehension for the user and it also means that the user doesn’t get annoying and useless information when using a screen reader.Thanks, Emma

Hi there, for some time we’ve had an issue when a user tries to upload (via the attachment button) or paste an image into the chat, it instantly shows a “Couldn’t send” error, as shown below. I’d appreciate any help in resolving this issue.  

While creating note from the intercom interface I can tag teammates, can i do that with the API?

I have multiple conversations from the same customer. I would like to merge them into a single conversation for easier tracking.  

I wanted to connect zoho crm to intercome so that i can track down all my leads in the zoho crm.I got one option to connect zoho desk and create tickets from th chats, but while installing and connecting there is an issue of downtime and i’m unable to connect the zoho desk also.

How can I get the content data for a user via API or SDK? 

I want to fetch a user's conversations with this endpoint, but it currently returns all the conversations my team has had. I implemented this code using Intercom’s documentation but it does not work as expected: https://developers.intercom.com/docs/references/1.2/rest-api/conversations/list-conversationsconst response = await fetch(`https://api.intercom.io/conversations?type=user&intercom_user_id=${user.intercomId}`, {method: 'GET',headers: {'Authorization': `Bearer ${accessToken}`,'Accept': 'application/json'}})

Hi all. As great as Intercom seams with the bot and all possible set ups, I can not comprehend how such simple step as leads exporting is not possible to other than the 2 supported platforms.Any ideas how to export automatically leads with just 4 parameters (name, mobile, email, additional info) to Google sheets?Thank you 

Hi, in the article Transactional messaging with Intercom it is suggested that Order Confirmation mails should also be sent with it.I would like to add a list of the products ordered in such an order confirmation, but unfortunately I cannot find a way to do this.Currently I send an Intercom event when an order is received and add a string to the metadata that contains an HTML table of the products. However, the HTML is not rendered in the mail, but only displayed as a string.Is there a solution to my problem? What is best practice here? 

 I’m using `Intercom(“showArticle”, articleId)` to show article content inside the Intercom widget. Under certain circumstances, after calling `Intercom(‘showArticle’,  articleId)`, instead of seeing the expected article, I instead get a “broken” version of the home screen. In particular, The bottom navigation tabs are missing The help article links are inactive (clicking them does nothing) My best theory so far is that there’s a race condition in the widget between loading the home screen content and the article content. My evidence to support this theory isThe “broken” home state opens in the article frame (wide container, no navigation tabs) This state only (or exceedingly often) happens when calling `showArticle` before the messenger has been opened during the session. In that case, I believe `showArticle` is first loading/rendering the homescreen, increasing the likelihood of a race condition.  I can eliminate the bug by changing my article link onclick to `Intercom('show'); setTi