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Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 447 Topics
  • 977 Replies
447 Topics
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AnyaConnector
asked in Workflows
Can you add an open text field to a custom bot?

Hey everyone ✋ I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path. Thanks in advance,Anya 

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User673New Participant
asked in Workflows
How can I fond out what users went down a particular path?

I sent out a custom bot and I'd like to know the user responses

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Eric Fitz
Employee
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Marianne MNew Participant
asked in Workflows
Can a specific event trigger a custom bot as soon as it is detected ?

Hi,  We created an event called "Analyse_error", in order to detect every time one of our users encounters an error while using our solution. This events is well detected by Intercom and appears in the "rules" that determine when to launch the bot. For example, I can choose to send the bot to every users that encountered an error in the last 2 days.  However, I would like to launch the bot AS SOON AS the user encounters an error. That means, EVERY TIME, and AS SOON AS the event is detected.  How can I do so ?  Thank you for your help.

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Eric Fitz
Employee
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Chris C11Active User
posted in Workflows
We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed.

We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed. My resolution bot was set to close if the bot already answered the question. If you look at the flow of the conversation above it seems as if Intercom is taking a null response from the customer as an assumption that the answers helped and then closing the conversation. This is dangerous and I would ask that the conversation only be closed if a customer clicks 'that helped' or some other confirmation screen Intercom would send.

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Max TNew Participant
asked in Workflows
Custom bot not firing continuously, why?

Hi. I have a custom bot set up to engage visitors/leads. It triggers after 10 secs on our homepage URL. However, I am noticing that if I open/interact with the bot at all (whether I reply or don't reply) it won't then re-trigger/fire when you next visit the website. Why is this? I have tried a series of rule testing in order to get it to trigger regardless of site visits etc. and tested on a range of people and they have said the same. Any help is greatly appreciated, thanks!

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Alexandra M11New Participant
asked in Workflows
Set a time for activating bot

Is there an option to set time for activating a bot?My use case: I want a bot to send a message in chat if user's message in chat was not answered for 10 mins.

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KnowledgeNew Participant
asked in Workflows
What is considered as a good Resolution bot coverage rate?

What is considered as a good Resolution bot coverage rate?

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Super User ✨
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Mark T12New Participant
asked in Workflows
Can we randomise the order of buttons in Custom Bot?

We'd like to study if the order of the Custom Bot buttons affect the experience of the user, ie. the user selects one of the top buttons, but would be better serviced by options presented at the bottom. We are wondering if we can randomise the order of Custom Bot buttons and see the effect in visitor interaction.

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Top Expert ✨
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User572New Participant
asked in Workflows
Can we have custom bots (from a button) added to a Series?

On Series there only seems to be the option to add a normal custom bot. If it's created and I try and import it into the series, I can't find it in the search

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Top Expert ✨
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User530New Participant
asked in Workflows
Can't preview custom bot.

There are no error messages, the button is disabled. Any idea how to fix? I asked already in support chat but the reply may take a lot of time. 

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User570New Participant
asked in Workflows
Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

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Eric Fitz
Employee
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User556New Participant
posted in Workflows
How to export datas from bot ?

How to export datas from bot ?

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Greg W12New Participant
asked in Workflows
Is there a way to change the speaker icon color within a video bot?

From Intercom's help center, it says, "Video bots are muted by default. Visitors can easily unmute them by clicking the speaker icon:" However, the speaker icon is a really dark color in our video bot, so it's nearly impossible to see. In the help article below though, their screenshots shot the speaker icon being white: https://www.intercom.com/help/en/articles/2478656-personally-engage-your-visitors-with-a-video-bot/p> How can we change the speaker icon color on our end to be white? Thank you for the help!

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Top Expert ✨
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markNew Participant
asked in Workflows
Why won't my Custom Bot show up on a button click?

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now). We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected. The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it

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Top Expert ✨
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CeceNew Participant
asked in Workflows
Sending an email after a bot interaction

Hi community, I'd like to send a visitor an email after a certain bot interaction (and also after capturing their email).  For example, the bot offers them a resource and it asks whether they would like it to be sent to their email. Would the easiest way be to tag them and then create an ongoing email with the tag as the Rule? Thanks in advance!

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John YNew Participant
asked in Workflows
Is there any way to add some sort of field validation when using form data fields?

For instance we ask for name and email address, but right now there's nothing preventing users from entering a 100 character name or a malformed email address.

840
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Top Expert ✨
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rajabdeenActive User
asked in Workflows
What is the document we have to learn about operators?

We can see in the configuration of canvas kit, we can tick operator. But its not clear, when the operator will be called? where do we need customize or configure? Cld anyone provide me a link to learn about the operators.

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JASONNew Participant
asked in Workflows
We want to use the bot to answer the simple questions.

We have different FAQ's for different schools that we deal with. We want the bot to be able to ask the customer what school and then be able to answer with that schools FAQ. How do I go in and program this?

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Super User ✨
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Carly SNew Participant
asked in Workflows
We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?

We are having a problem where our customers aren't getting a response because they don't realize that they MUST click "talk to person" in order for a human to see their message. We want to change this functionality so unless they say "that helped," the conversations are routed to our human inboxes. Is that possible?

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Kevin Bendixen
Top Expert ✨
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User459New Participant
asked in Workflows
What is a benchmark for an average engagement and completion rate for custom bots on a pricing page?

We have recently launched a custom bot (outbound) on our pricing page and want to see if it is relatively successful. So I would like to know what are Benchmark KPIs (engagement and completion rate) to measure our performance

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EileenActive User
asked in Workflows
Is there a way to trigger a custom bot to launch when our users click a specific button on our website (rather than triggering the bot when someone lands on that page)?

Is there a way to trigger a custom bot to launch when our users click a specific button on our website (rather than triggering the bot when someone lands on that page)?

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EileenActive User
asked in Workflows
Preview for custom bot won't launch

I'm not sure if this is an issue with some browser configuration or cookies on my end, but I've been trying to Preview a Custom Bot I created. When I click the Preview icon, it prompts me to select the website to preview it on. I am selecting a site that DOES have intercom installed. However, after doing that, the preview doesn't launch. It just ends there and I'm back on the Custom Bot screen. I did try clearing cookies and logging back in but the preview still won't launch. Any thoughts on what might be causing this? I'm not comfortable setting this live until I can preview it several times at minimum.

240
Brent
Super User ✨
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Ken WConnector
asked in Workflows
Why can I not view preview even thought there are no errors?

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IntercomCustomerActive User
asked in Workflows
Cheers to Intercom

I wanted to say great job to the intercom team who handles bots. We recently switched from Zendesk Answer Bot and you guys just did an amazing job with the whole product and UI. Works 10x better. Thanks!

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Phil TNew Participant
asked in Workflows
We're using intercom without staff so how do we remove any suggestion of leaving a message for the team in Resolution Bot, e.g. 'wait for team'?

Is there any way of configuring settings for the 'the did that answer help or are you looking for something else' response?

450
Eric Fitz
Employee
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