Skip to main content

Workflows

Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 407 Topics
  • 868 Replies
407 Topics
A
Ana PNew Participant
asked in Workflows
How can my Custom bot only appear when an user clicks on "Send us a message"?

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

614
Eric Fitz
Employee
4 years ago
M
Matt A11New Participant
asked in Workflows
Where is the RULE for looking at the Page Title?????!!

Hi guys... I am looking for the rule that allows me to look at the URL HTML Page Title... NOT the URLOur Page Title contains a ton of valuable information to create a bot from ... but all I can see as a rule is the page URL.. I need the title to be able to be looked at too!

1144
R
Top Expert ✨
4 years ago
T
Super User ✨
TithoSuper User ✨
asked in Workflows
Real world experience and bot training

As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

429
Eric Fitz
Employee
4 years ago
T
Super User ✨
TithoSuper User ✨
asked in Workflows
Custom Bot Design

We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human. What has every ones experience been with custom bots thus far?How many steps before users request to talk to a human or get an answer?Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?Is the triage actually working for you? 

453
T
Super User ✨
4 years ago
I
Inter C12New Participant
asked in Workflows
Can I import my conversation data from another tool for Resolution Bot?

I’ve just started using Intercom and I want to import my conversation data from another tool to train Resolution Bot, how can I do this?

1751
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Workflows
How do I make my answers perform better with Resolution Bot?

My answers don’t have a high resolution rate in Resolution Bot, how can I improve this?

121
Eric Fitz
Employee
4 years ago
I
Inter C12New Participant
asked in Workflows
Does Resolution Bot work in other languages?

Can I set Resolution Bot to show in other languages besides English?

91
Eric Fitz
Employee
4 years ago
Ask a question
Terms & ConditionsCookie settings