Workflows & Automations

Hi everyone.  I have setted up 2 custom bots - 1 for Leads/Visitors, and 1 for Users only.  Unfortunatelly, no matter how I tried, the User's bot is showing to the people who even logged off of their accounts. I was looking for some workarounds but even when we used the Hash check (Force Identity verification) it still doesn't work as we need.  I tried to set some rules on it (Page URL is / is not...) but that actually just turnd off the chatbot completely.  Is there any way we can force check WHO is actually using the chatbot at the very moment? For example: Scout logged onto his profile and then logged out - We want to show him only the bot which is for Leads/Visitors - But the chatbot stores data's about the user's account automatically which is actually contraproductive on our end and hence the logic simply doesn't work as it should 😤

We want to change the standar reply : ¨ I`m just a bot...¨ whenever there is no answ for the question. How can we do that?

Our team is looking into upgrading and I would love to poke around on a few websites and test out the feature from a customer perspective. :) Thanks in advance! 🙏

When it opens the chat it just goes directly to chatting with a user - not the bot...

I have made a Custom Bot that is started from a conversation for our users. This is to triage support issues and does not include the Task Bot at all. From what I am gathering, because I am using a Custom Bot and not a Task bot, a rating will not be prompted to the user. From what I am reading there needs to be one response as well as 250 minimal characters. I ask 6 questions during the ticketing process so I don't expect the issue is under the character limit.  Is there any way to guarantee that a chat rating will be sent? It would be great to have a "Prompt a chat rating" or "Whenever a chat is closed regardless of Operator Bot, send rating = True or False"

I need to create a slightly altered version of one of the custom outbound bots I'm running with slightly different targeting, but I don't see an option to clone my existing bot within Operator. Do I have to recreate each bot every time with all the paths and everything?

Hi our use case is we want to use WhatsApp with Intercom for automated two-way messaging. We have set up octopods and we can receive WhatsApps from a mobile number in our Intercom Inbox. How do we use our existing custom bot to receive the WhatsApps in our Inbox and respond but the response goes to a Webhook. We will accept the Webhook in another program and convert the response into a format that WhatsApp can accept and then send a WhatsApp via the Conversations API back to the mobile number. This way we can automate responses to conversations programmatically.

This isn't the best experience. Is there a way to stop resolution bot looping after specific keywords?

I know when a new customer message the chat widget on the bottom right corner of the website, we can let them know the expected response time. However, is there a way to let existing customers (who are already in a chat conversation with us) know the response time? Thanks!

Hi, I am trying to use the API to send the customer's question to another custom API if the resolution bot doesn't have an answer. I couldn't find anything in the docs about this. Is that possible?

We have built out a Custom Bot to react to all new conversations. Most responses are recorded with Reply buttons.  I am hoping to create an automation for when a user does not respond to the reply buttons. Within the Custom Bot settings there is an option that will "Auto-close abandoned Custom Bot conversations" but instead of closing the conversation, I would like to try to engage the user who is interacting with the Custom bot.  It doesn't appear that I can add a Resolution Bot AND Reply buttons in this instance... Is there a way to re-engage with the user? or should we assume that auto-closing the conversation is the best option?

can I ask a user if this is his email or not? And if not then only ask for a email. Basically I want yes no question with prefill email id. Is that possible?

I'm working with over 100 resolution bots and I'm having trouble keeping them organized. Are there any upcoming features around adding labels, tags, or folders? Anyone have any suggestions for workarounds in the meantime?

Cant's select an element to launch a custom bot. Error message: Could not generate a selector. Please add your selector manually. I'm trying to add a custom bot which needs to be launched by clicking a button. When I try too select the element on the website, it keeps throwing up the error: "Could not generate a selector. Please add your selector manually: (Error: Selector was not found.)". This is despite the element having the attribute:<a class="bottom-price-btn theme-btn-2 btn" data-intercom-target="Get in touch">Get In Touch</a> Any ideas how I get this to work?

We have visitors coming from emails (sent by a third party) and from banner ad placements. I would like to utilize data that gets passed via that query string in various custom bots to display specific messages. What is the best way to go about this?

When will you support custom bots from a button on the Mobile SDK ? It should not be that hard to do !! it should has the same logic as Mobile Carousels and articles I should just use the ID and it should work!! Please work on shipping this faster 🙏 Thanks

Is it possible to have/setup a different Outbound Bot for subdomains than the Outbound Bot that shows on the main domain? Thanks!

Can you change a custom bot type from "trigger from a button" to "outbound" without building an entirely new bot?

Hello!I am looking for someone (freelance/company) that can create custom bots for me in Intercom? I just dont have the bandwidth to figure it out, but have the IFTT statements to get something off the ground. Any help would be much appreciated!

Different from the question below. I've created an outbound custom bot that I'm A/B testing that is set to show to Leads & Visitors during office hours. However, when I preview the bot it doesn't appear. I've set these bots live and they do not appear to the user either. What am I missing? 😭

The product category field on our SF Lead object is required. That field is restricted to a set of picklist values (see below screenshot.) Can I build a custom bot to either have the customer choose from a product list that I create OR map whatever answer the user enters to be one of the values in this picklist? Thanks in advance!

We've set a new custom bot from outbound and set the audience to "Leads and visitors". But the bot was shown to our subscribed users too. How's that happened?

It's supposed to be after 3 minutes of no action, however, while testing the bot and choosing an option, the conversations get closed.  Another problem, the bot doesn't show up on my phone but ist does on another person's phone.

I duplicated a bot we were using in 'Outbound' and set it up in "From New Conversation'. I paused the Outbound bot and set the From New Conversation bot live. When I tested as a user, I saw an error message. I'm not sure if that screen was from the paused bot. Has anyone had an issue when they've paused a bot?  If a bot has been served to the user, and then it's paused, does it create an error?  Or does the paused bot still appear at the users end correctly if it was served to the user prior to it being paused?

Hi all!So, I have enabled a task bot which ask for contact details when leads starts a new conversation ,and added the 2 minutes delay during office hours... but, what I'm looking for is to disable this bot during office hours! Is this possible?