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I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works.  Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if
Hi all, we use the Stripe integration from the Intercom App store, and I’ve found some cases in which not all of the Stripe data is populated when a subscription is created. Looking at the affected record in Stripe, I can see the event logs that refe
Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event. Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -na
I am facing problems while trying to create an account on intercom, the error 403 forbidden appears, it shows that my workspace is suspended, but I have respected all the policies.
Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, t
Hello, I am currently working on a project wherein we want to add a note whenever a customer starts a conversation. The note will contain a URL based off the conversation ID. So if a customer creates conversation 1234, we will leave a note example.co
Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?
Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps i
We are currently trying to implement a complete ticket tracking system from different channels like email inbox, intercom chats and aircall calls. Â We would like to automatically create Hubspot tickets based on Intercom conversations, but have not fo
Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires En
Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom
I own an iOS application that supports Teacher - student lessons. So I need a 1:1 chat where the student can be connected directly with the teacher and the teacher will only see their open chats with students that have started conversations with them
When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio
Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s
Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.
Hi,We have included Intercom for messaging on our single-page-application. The widget is visible before and after login, so users can contact us from every page.We boot the Intercom widget with the app_id parameter, before the user is authenticatedwi
I would like to connect Intecom to MS co-pilot via an MCP server. MS co-pilot is the only LLM we are allowed to work with at our company. I want to use co-pilot to analyse our conversations and make custom reports I can't make in the reports section.
Related to the Critical Vulnerabilities in Next.js and React (CVE-2025-55182), we have identified that our Help Center hosted by Intercom is affected. Please patch as stated in the article as soon as possible since this is an urgent matter!
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