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Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

digitalgeekNew Participant

Intercom Community

Optimizing SEO Strategies Using Customer Insights

Hey community,I’m exploring ways to improve SEO performance by analyzing how customers engage with content and interact across different channels. Understanding their questions, search patterns, and preferences can really help refine keyword targetin

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

Sudarshan BhatNew Participant

Tips, Tricks and Workarounds

Short lived JWT refresh on mobile using react-native-intercom SDK

I’ve been trying to get Intercom to work with a JWT, but seems like it doesn’t work on the Android. Our JWT has about 5 mins TTL. I’m refreshing the JWT just before launching the Intercom and, in the background, refreshing the token every 4-5 mins to

Scott G13New Participant

Inbox

Is there a way to edit and/or delete user notes in the new inbox

I just migrated to the new inbox, and it's pretty great so far, but I've not been able to find a way to edit user notes from it. The old inbox had this functionality. Now, I have to open the user's "contacts" profile in a separa

User691New Participant

Knowledge

Is there any way we can delete User Notes on Intercom?

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can&

yangNew Participant

Intercom React Native + Expo: Messages not received while conversation screen is open (only arrive after navigating back)

Hi Intercom team,I’m integrating @intercom/intercom-react-native into a React Native 0.81.4 + Expo (prebuild) Android app, and I’m seeing an issue where new messages are not delivered while the Intercom conversation screen is open. They only appear a

AsyncQuery DevActive User

Analyze Fin

How does your team measure Fin AI performance?

How does your team measure Fin AI performance?We're trying to understand how different teams think about this. When you review Fin's performance, what signals do you actually look at?- Resolution rate vs. target- Handoff rate- Reopened conversations-

Bartłomiej GóreckiNew Participant

API & Webhooks

List snippets using Developer Platform

Hi everyone, Is it possible to list all snippets from our system? I would like to list them like I list articles (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/listarticles) Best regards

5463

1 day ago

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PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

Sudarshan BhatNew Participant

Tips, Tricks and Workarounds

Short lived JWT refresh on mobile using react-native-intercom SDK

I’ve been trying to get Intercom to work with a JWT, but seems like it doesn’t work on the Android. Our JWT has about 5 mins TTL. I’m refreshing the JWT just before launching the Intercom and, in the background, refreshing the token every 4-5 mins to

yangNew Participant

Intercom React Native + Expo: Messages not received while conversation screen is open (only arrive after navigating back)

Hi Intercom team,I’m integrating @intercom/intercom-react-native into a React Native 0.81.4 + Expo (prebuild) Android app, and I’m seeing an issue where new messages are not delivered while the Intercom conversation screen is open. They only appear a

PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

maxwel3New Participant

Expert Program Q&A

How to check Dubai Fines?

How to check Dubai Fines?In order, to check your Dubai traffics fine follow the below provided step-by-step guide.Method 1: EVG Fine CheckVisit the official EVG fine check website. Select the option which is more easiest for you. Choose you emirate.

Luci PakNew Participant

Mobile SDKs

Android build fails with anything greater than 9.6.3 on expo55 and chat widget moves unexpectedly.

Two issues specific to android:Issue building with expo 55, any version greater than 9.6.3 fails the prebuild step with:- Creating native directory (./android)✔ Created native directory- Updating package.json✔ Updated package.json | no changes- Runni

fabiofontesxNew Participant

Apps & Integrations

PhoneNumber not being fullfiled on contact

Hi everyone,We are experiencing inconsistent behavior with contacts created through our WhatsApp channel and wanted to check if anyone else has seen something similar.When users start a conversation via WhatsApp, some contacts are created with the ph

Andrew KesslerNew Participant

Apps & Integrations

MCP for Europe

I see that there is an MCP available for US accounts, any idea when will that be available for Europe?

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

593

2 days ago

News & Updates

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