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Fin & AI

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Improving Fin AI responses to vague queries
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Categories

A

AceNew Participant

API & Webhooks

Intermittent HTML 4xx/5xx from REST API (succeed on retry)

Hi Intercom Team,We're hitting intermittent errors from the REST API that appear out of the blue — not correlated with our request rate or any code change on our side — and that succeed when we retry a short while later.The responses come back as HTM

351

4 hours ago

H

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

541

4 hours ago

G

Georg Ferdinand NilsenNew Participant

Snooze: Later today + close chat if no responseSubmitted

really simple actuallyown snooze option: Later today + close chat if no response or Later today + close chat if no response (+ send macro ____) more functional often you ask a question to a customer where you are unsure if they are going to answer or

1

Attila SimonNew Participant

Knowledge

custom subpath for the Help Center

Have anyone successfully created a custom subpath for the Help Center?I would like to make my Help Center available on our main domain www.oursite.com/help, but despite every setting, it only shows “Not found” error message. Intercom Support team has

6278

1 day ago

M

Marie GouilliardNew Participant

What if you gave Fin context on what the user was doing in the product before they ask for help?Submitted

I think we can all come to an agreement that it would be great if Fin knew where and what you had just been doing in the product before you ask for help. It could better clarify your needs, no need to re-explain where you’re stuck or what you’re look

1

150

M

2 days ago

Bobbie KingNew Participant

Allow article reactions to be disabled in Messenger and Mobile SDKSubmitted

Our users primarily consume Help Center articles on mobile devices. The “Did this answer your question?” section takes up a significant amount of screen space and includes substantial whitespace, reducing the amount of article content visible to user

1

170

2 days ago

K

kathrynNew Participant

Analyze Fin

Monitors: Feature Request to Notify a Group of People

We are piloting something on our platform and I created a Monitor to track all conversations related to this pilot. However, there is currently not a good way for a group of people to track when a new conversation was created other than to manually c

Graham BellNew Participant

Reporting field for Customer Last ContactedSubmitted

Within Conversations and Tickets reporting fields there is no current metric for Customer Last Contacted or Last Contacted by. This means that you are not able to locate and prioritise cases/tickets where the last contact time period was X hours, day

1

Joana KnobbeNew Participant

Ticket Titles available in the Messenger for customersSubmitted

It is hard for customers with many tickets open to see what they are related to.For now they can only see the ticket type, but in order to see the title and description, they need to click on each one of them.

1

EdwardStepanianNew Participant

Apps & Integrations

Intercom chat appearing

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop

AceNew Participant

Intermittent HTML 4xx/5xx from REST API (succeed on retry)

Hi Intercom Team,We're hitting intermittent errors from the REST API that appear out of the blue — not correlated with our request rate or any code change on our side — and that succeed when we retry a short while later.The responses come back as HTM

351

4 hours ago

H

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

541

4 hours ago

K

kathrynNew Participant

Analyze Fin

Monitors: Feature Request to Notify a Group of People

We are piloting something on our platform and I created a Monitor to track all conversations related to this pilot. However, there is currently not a good way for a group of people to track when a new conversation was created other than to manually c

110

K

2 days ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

3684

3 days ago

Andrii FedykActive User

API & Webhooks

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

2795

3 days ago

C

cobbsy99New Participant

Outbound

Deleting outbound posts

I add an outgoing post every month, to let our clients know of upcoming Windows updates / server reboots.I remove these posts from the Outbound > Messages section, but they remain visible and accessible in the front-end Intercom messages that are

631

4 days ago

A

Amber StephensNew Participant

Outbound

What's the best way to enable subscription types after we've begun using outbound messaging?

My company has used Intercom for years but we have not yet made use of subscription types. We have hundreds, if not thousands, of customers who have opted out of all emails so they aren’t receiving account related emails. The only real option I see i

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

340

ב

5 days ago

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