Intercom Community

Stripe Integration Not Writing All Data

Hi all, we use the Stripe integration from the Intercom App store, and I’ve found some cases in which not all of the Stripe data is populated when a subscription is created. Looking at the affected record in Stripe, I can see the event logs that refe

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6 hours ago

Stephanie KlaiberNew Participant

HubSpot Integration & Logging Ticket Activity/Requests

Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event. Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -na

KolanNew Participant

Settings, Security & Permissions

403 Forbidden: Workspace Suspended

I am facing problems while trying to create an account on intercom, the error 403 forbidden appears, it shows that my workspace is suspended, but I have respected all the policies.

JohnEdwardsNew Participant

Any efficient methods to transfer conversations from Intercom to HubSpot?

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, t

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10 hours ago

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Nathan BlinnNew Participant

Workflows & Automations

How can I access the conversation ID in a workflow?

Hello, I am currently working on a project wherein we want to add a note whenever a customer starts a conversation. The note will contain a URL based off the conversation ID. So if a customer creates conversation 1234, we will leave a note example.co

User1204Active User

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

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Harry GardnerNew Participant

Adding intercom conversations into hubspot

Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps i

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Sebastian B12New Participant

Creating Hubspot Tickets from Intercom Conversations

We are currently trying to implement a complete ticket tracking system from different channels like email inbox, intercom chats and aircall calls. We would like to automatically create Hubspot tickets based on Intercom conversations, but have not fo

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TJ B12Active User

Create Hubspot Ticket from Intercom

Hello,I’m looking for any possible ways we might be able to create a Hubspot Ticket from within Intercom.Our use case is this: our Support Team directly supports our customers via chat and email in Intercom. If an issue is identified that requires En

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Collecting Fin's attributes

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Charlie MarmuszewskiNew Participant

Train Fin

I would love to have an option to involve in only for collecting conversation Attributes. Right now it is not possible and any workaround works. Even if I create a special tag/inbox for collecting attributes Fin must be involved which means even if

101

6 hours ago

Stephanie KlaiberNew Participant

HubSpot Integration & Logging Ticket Activity/Requests

Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event. Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -na

Jimmy KimNew Participant

Intercom Integration with Slack

Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom

Sergio BostNew Participant

Mobile SDKs

Is intercom suited to support this use case?

I own an iOS application that supports Teacher - student lessons. So I need a 1:1 chat where the student can be connected directly with the teacher and the teacher will only see their open chats with students that have started conversations with them

91

3 days ago

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inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

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3 days ago

Simon_NNew Participant

Reporting

Moving from Tags to Conversation Attributes. Question about Fin handling attributes.

Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s

252

3 days ago