Intercom Community | Community

Help Center
Academy
Developer Hub
Partner Hub
Hire an Expert

Create New Topic
Login

Intercom Community

Connecting Customers, Product Experts, Developers and Intercom Teams together

7,017 Topics
17,772 Replies
24,354 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Fin Q&A

Get inspired and engage in Fin discussions

Learning Webinars

Get the most out of Intercom and Fin

Product Q&A

Find answers and get expert advice

Product Wishlist

Suggest ideas and share upvotes

User Groups

Join a user group and connect with peers

Best Practices & Pro Tips

See top tips from users and Intercom team

News

New course: Mastering Fin Procedures is now live!

Fin & AI

Forum|Forum|19 days ago

1741

Live Q&A with Experts – Register Now

Forum|Forum|3 months ago

5370

Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
Allow Fin to adapt a custom personality
What is considered a good Fin resolution rate?
Ability to categorise Custom Answers by category

Recent activity
Help others
Categories

B

Bruno Filipe Alves CoelhoNew Participant

Search Function: Information from Side ConversationsSubmitted

Hi,It would be very helpful if tickets could be found by searching with information used in side conversations. As side conversations are part of the ticket, this data should ideally be indexed together. Do you think this would be possible to impleme

4

Kevin T11New Participant

Tips, Tricks and Workarounds

Hello There, I have a question on conversation attributes.

Hello There, I have a question on conversation attributes. I know there isn't a way to have conversation attributes be nested, but do you have any suggestions on workarounds? Essentially, I have a conversation attribute called "Topic" a

Molly KatolasNew Participant

Workflow trigger for side conversation repliesSubmitted

I’d like to be able to trigger a workflow if there’s a reply to a side conversation on a ticket. Currently the only action that’s taken on a conversation is ‘waking up’ the ticket from a snoozed state. Not all of our teams use the snooze feature, man

6

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

Eva MowinNew Participant

making the floating text editable for Fin for Sales.Submitted

We are using Fin Sales Agent on our website, and the default floating text currently says “Need help?” (or the Swedish equivalent, as shown in the screenshot).Since Fin is being used in a sales role, we would like the wording to better match a more s

1

KaydeNew Participant

Option to hide conversation attributesSubmitted

I logged in this morning and the Conversation attributes are absolutely saturated with Fin attributes that I neither need nor want. I can’t effectively scan the information I do need. Unlike user attributes, there is no way to hide or unpin attribute

1

Terry TafariConnector

Button in intercom to send ticket/conversation to slack channelSubmitted

Right now, the only way to send a notification to Slack is through workflows, which generate large, uneditable messages that include the cleints conversation and end up cluttering the channel.Ideally, we’d like to streamline this by introducing a but

2

81

8 hours ago

C

Clémence LiquoisNew Participant

Automatic Translation of Help Center ArticlesSubmitted

Today, it is possible to easily translate content within conversations. However, the translation of Help Center articles is still not automated.This limitation creates a significant workload, especially when managing multiple languages in the Help Ce

8

Colin KanzariNew Participant

Add Intercom Ticket HyperlinkSubmitted

The new side conversation feature with the Slack integration is great for collaboration. One improvement that would make it even more useful is automatically including a hyperlink to the related Intercom ticket when a side conversation is created. Th

4

PatrickHNew Participant

Side Conversation to SlackReleased

To have great support, our support team has direct access to engineers to ask questions. We have set this up with side conversations in Zendesk so far. That worked really great: the support agent would create a side conversation to a specific team Sl

5

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

Ian MaisonConnector

HubSpot and Intercom - People Data List and Country (Drop Down)

Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

AchiniNew Participant

Inbox

Automate Holiday Calendar Integration

Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.

kironetNew Participant

Mobile SDKs

ios sdk failing to build in xcode cloud

Looks like it was some kind of cache on my other machine even though I cleaned it. Feel free to remove this since I don’t seem to have that option to remove my own post…_____________________________________ Xcode cloud is failing with this error:xcod

MekiosNew Participant

Test Fin

Fin and MCP oAuth

We are testing Custom MCP with OAuth for a multi-tenant SaaS use case.Observed behavior: after one admin completes the OAuth flow, all Fin conversations appear to call our MCP server with the same OAuth token, even when the current conversation belon

180

M

1 day ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

Lawrence TohNew Participant

Reporting

Handling time affected by Snooze

I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.

1416

2 days ago

H

hafilat balance checkNew Participant

Knowledge

license print check nepal

The License Print Check system in Nepal helps drivers stay updated on their license issuance process. Whether online or via SMS, it offers a quick and reliable way to confirm if the smart card has been printed and is ready for pickup.

hafilat balance checkNew Participant

Knowledge

hafilat balance check

Hafilat balance check lets Abu Dhabi commuters easily view their card balance online, at ticket machines, or through mobile services for hassle-free travel.

50

H

2 days ago

Fin

The #1 AI agent for customer service

Analyze Fin

26 topics

Train Fin

86 topics

Test Fin

29 topics

Deploy Fin

54 topics

Fin FAQs

20 topics

News & Updates

-

News & Updates

8 topics

Intercom Product Area

Intercom Q&A

Outbound

1073 topics

Inbox

782 topics

Knowledge

456 topics

Workflows & Automations

561 topics

Messenger

493 topics

Contacts

192 topics

Tips from the Intercom Team

Getting started with Intercom

12 topics

Tips for Developers

7 topics

Intercom for Human Support

8 topics

Intercom for Automated Support

8 topics

The Workflow Recipe Book

8 topics

Fin Tips and Best Practices

Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team

Fin Tips from Expert Users

12 topics

Fin Tips from the Intercom Team

15 topics

AI Transformation Stories

10 topics

Tips from Expert Users

Getting started with Intercom

1 topic

Use Intercom like a PRO

5 topics

Apps & Integrations

1 topic

Welcome

New Members

3 topics

Expert Users

5 topics

Expert Program Q&A

1 topic

Expert Profiles

6 topics

Ask your question

Hire an Expert

Meet our Community Champions!

Connect with Intercom & Fin Experts, Consultants and Developers.

Tap into their expertise and elevate your experience!

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group



Company	Community	Get involved	Resources	Support

About	Getting started	User Groups	User tips	Forum Support

Customers	Community Guidelines	Idea Exchange	Academy	Help Center

Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Accessibility statement

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Intercom Community

New course: Mastering Fin Procedures is now live!

Live Q&A with Experts – Register Now

Engage in Popular Fin Topics

Hire an Expert

Events calendar

User Leaderboard

The leaderboard has reset

The leaderboard has reset

Employee Leaderboard

Meet the Community Experts

Connect, learn and share

Company

Community

Get involved

Resources

Support

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded