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Hi,It would be very helpful if tickets could be found by searching with information used in side conversations. As side conversations are part of the ticket, this data should ideally be indexed together. Do you think this would be possible to impleme
Hello There, I have a question on conversation attributes. I know there isn't a way to have conversation attributes be nested, but do you have any suggestions on workarounds? Essentially, I have a conversation attribute called "Topic" a
I’d like to be able to trigger a workflow if there’s a reply to a side conversation on a ticket. Currently the only action that’s taken on a conversation is ‘waking up’ the ticket from a snoozed state. Not all of our teams use the snooze feature, man
Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien
We are using Fin Sales Agent on our website, and the default floating text currently says “Need help?” (or the Swedish equivalent, as shown in the screenshot).Since Fin is being used in a sales role, we would like the wording to better match a more s
I logged in this morning and the Conversation attributes are absolutely saturated with Fin attributes that I neither need nor want. I can’t effectively scan the information I do need. Unlike user attributes, there is no way to hide or unpin attribute
Right now, the only way to send a notification to Slack is through workflows, which generate large, uneditable messages that include the cleints conversation and end up cluttering the channel.Ideally, we’d like to streamline this by introducing a but
Today, it is possible to easily translate content within conversations. However, the translation of Help Center articles is still not automated.This limitation creates a significant workload, especially when managing multiple languages in the Help Ce
The new side conversation feature with the Slack integration is great for collaboration. One improvement that would make it even more useful is automatically including a hyperlink to the related Intercom ticket when a side conversation is created. Th
To have great support, our support team has direct access to engineers to ask questions. We have set this up with side conversations in Zendesk so far. That worked really great: the support agent would create a side conversation to a specific team Sl
Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge
Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted
Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.
Looks like it was some kind of cache on my other machine even though I cleaned it. Feel free to remove this since I don’t seem to have that option to remove my own post…_____________________________________ Xcode cloud is failing with this error:xcod
We are testing Custom MCP with OAuth for a multi-tenant SaaS use case.Observed behavior: after one admin completes the OAuth flow, all Fin conversations appear to call our MCP server with the same OAuth token, even when the current conversation belon
Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_
I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.
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